NetSuite CRM


NetSuite CRM Logo

 

180 Bewertungen (4/5)
 

NetSuite CRM+ is a cloud-based customer relationship management (CRM) solution for small and midsize organizations. NetSuite caters to thousands of customers across a wide range of industries including wholesale distribution, manufacturing, media/publishing and retail.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a complete view of their organization. NetSuite CRM+ architecture and platform allows organizations to personalize and customize the solution according to their business requirements.

NetSuite CRM+ offers software-as-a-service (SaaS) deployment. The solution operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite CRM - CRM dashboard
 
  • NetSuite CRM - CRM dashboard
    CRM dashboard
  • NetSuite CRM - Pipeline visibility
    Pipeline visibility
  • NetSuite CRM - Mobile CRM
    Mobile CRM
  • NetSuite CRM - Customer lifecycle management
    Customer lifecycle management
Unterstützte Betriebssysteme:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Webbrowser (OS-agnostisch), Windows 2000, Window 8

180 Bewertungen über NetSuite CRM

 

Alfredo G. Branche: Telekommunikation Anzahl der Mitarbeiter:  201-500 Mitarbeiter Mitarbeiteranzahl:  201-500 Mitarbeiter

9.11.2015

9.11.2015

Quelle der Bewertung: GetApp

Accurate Budget Projects

Übersetzen auf: Deutsch
Bedienkomfort

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
Preis-Leistungs-Verhältnis
Wert
Kundenbetreuung

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Vorteile

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Nachteile

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Timothy Y. Branche: Essen & Trinken Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

12.7.2019

12.7.2019

Quelle der Bewertung: Capterra

Versatility and functionality

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
Funktionalität
Funktionalität
Preis-Leistungs-Verhältnis
Wert
Kundenbetreuung

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Vorteile

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Nachteile

It can be very challenging to create advanced reports or searches

Steve B. Branche: Konsumgüter Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

31.1.2020

31.1.2020

Quelle der Bewertung: Capterra

NetSuite CRM needs improvement

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Bedienkomfort
Bedienkomfort
Funktionalität
Funktionalität
Vorteile

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Nachteile

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Jessie M. Branche: Bildungsmanagement Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

20.6.2018

20.6.2018

Quelle der Bewertung: Capterra

Managed inquires and converted leads using software

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
Funktionalität
Funktionalität
Preis-Leistungs-Verhältnis
Wert
Kundenbetreuung

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Vorteile

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Nachteile

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Jeremy S. Branche: Computer-Software Anzahl der Mitarbeiter:  201-500 Mitarbeiter Mitarbeiteranzahl:  201-500 Mitarbeiter

31.12.2017

31.12.2017

Quelle der Bewertung: Capterra

As good a view of the customer as our team enters

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
Funktionalität
Funktionalität
Preis-Leistungs-Verhältnis
Wert
Kundenbetreuung

Support can see what services is doing and vice versa. Finance can see both too.

Vorteile

Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Nachteile

Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.