Lightspeed Retail

Vorteile

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Nachteile

Lots of different options so it takes a bit to determine what you need to use.

In Betracht gezogene Alternativen

Warum Lightspeed Retail gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Lightspeed Retail

Vorteile

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Nachteile

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Lightspeed Retail

Vorteile

nothing but time waste and I dont think you will like it for sure

Nachteile

Please save your time and not to invest your time and efforts

Vorteile

I appreciate the ability to customize the platform to fit my specific needs. Whether I'm managing inventory, processing payments, or analyzing sales data.

Nachteile

The customer support team is generally quite helpful, there have been times when I've had difficulty getting in touch with them. It would be great if the support team was more easily accessible, especially during peak business hours.

Vorteile

Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included

Nachteile

Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur