LearnUpon

Vorteile

The platform itself is really user-friendly for the learners, whether accessing via a laptop or mobile phone. For the content creators and admins the support is there so whatever you want to explore, even if you're new to the world of L&D, it's really easy to get going.

Nachteile

Very little, the one or two points we've raised as 'nice-to-haves' have been taken back to the development team and who knows, they could be implemented in the near future.

Vorteile

It fits our companies needs in setting up multiple white labeled portals for onboarding and training of multiple software products.

Nachteile

It seems to be lagging behind some of its competitors in the implementation of learning journeys and the use of AI.

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Vorteile

Using LearnUpon has been a massive improvement on how we deliver our onboarding and training, previously we had relied on Excel and Microsoft Stream. Its relatively simple to upload videos and to add headings. Beyond that I do not have any positives on the system.

Nachteile

Overall I find the platform cumbersome, slow and difficult to use as an administrator. My main issue is the layout of the platform. You could have 50 courses available on the platform but there is no labeling to tell you how many pages of courses you have, instead you will need to click one by one through the pages to get to the end.

When you create a newer version of a course it will archive the previous course but that archived course will still remain in the courses subpage.

The level of customisation of the platform is limited beyond the simple format of Heading, Text, Video, Quiz. I feel you can't make the course feel like your own system as it follows the same format.

Development of the platform - in the time I used the platform I felt very little progress was made on the platform and how it developed. Communication from our rep was good but not much change happened that stood out to me.

Vorteile

We migrated our LMS to Learnupon in 2024. We were particularly engaged with their learning journeys feature that would help us to build out learning paths for specific roles in the business.

Nachteile

At the moment their content creation tool is through another platform called Easygenerator and although this is linked to the LU it does mean navigating away from our internal LMS.

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Vorteile

This year, Dialpad launched the Dialpad Delivery Partner Program, which gives our partners the ability to be certified to deploy Dialpad products. LearnUpon provided an effective and useful LMS tool for us to develop the program, manage learning courses, and provide analytics on program activity.

We were able to streamline our approach to chart development, quickly interface with existing course SCORM files, and enhance certification course workflow. Furthermore, the support we receive from our LearnUpon Customer Success Manager gives us informative, proactive updates on many LearnUpon advancements to help improve our program.

Nachteile

Not a CON, but they continue to innovate and update their product so focus from the customer needs to stay on those advancements.

Vorteile

LearnUpon Team goes the extra mile with you.

Nachteile

Integrations with other systems take longer than desired.

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Vorteile

LearnUpon is easy to use as a learner, as an instructor, and as an admin. Setting it up was easy enough without any sort of special help.

Nachteile

There is nothing of note that I don't like about LearnUpon

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Vorteile

Fantastic customer service that made it easy to set up and continue to support the system

Nachteile

I wish that it had a more robust community of practice

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Vorteile

The support and service received is very good. We are well communicated with, and helped with any issues.

Nachteile

Sometimes there is functionality that doesn't feel very intuitive.

Vorteile

Very easy to use, team is constantly reaching out and checking in, great reporting capabilities, meets our needs for documentation.

Nachteile

Sometimes I have technical difficulties with course enrollments and running reports, but their support team is easily available and responds very quickly.

Vorteile

The user interface is easy to use and time from purchase to deployment is fast!

Nachteile

Learning paths could use some updates so learners can navigate along a journey.

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Vorteile

Ease of use, simplistic, intuitive, tracking and reporting, customization of sub portals within our realm, the list goes on and on

Nachteile

Learnupon is growing and it takes time for new enhancements to be tested and implemented, but this ensures a good product delivery

Vorteile

LearnUpon has a very friendly UI! Super easy to navigate.

Nachteile

I do wish that there was an integrated forum of sorts for users.

Vorteile

We are currently utilizing LearnUpon for both internal and customer-facing coursework at our company. The learning portals is a great way to separate these courses.

I will say the support is by far my favorite thing - every time my dept has had an issue our CSM and support assignees were quick to jump on a call, respond to an email, and even followed up to make sure we were happy. Top notch.

Nachteile

I do wish there was an easier way to showcase which courses should be taken before other courses - we are constantly adding courses and want to make sure the most useful learning paths are still displayed front and center. Prerequisite courses would be a nice feature (IE - Course A must be completed before Course B even appears. Or even better, course B appears but clearly states course A must be completed first.

Vorteile

The team is amazing! From our sale rep, [sensitive content hidden] , our Implementation Manager [sensitive content hidden] our Customer Success Manager the team is incredible! Always available to answer any questions and help!

Nachteile

Not that I'm aware of! I love Learn Upon!

Vorteile

We were one of the first dozen or so customers of LU from over a decade ago. Their Learning Management System software has evolved over time to the point where I view their changes as opportunities to possibly improve relationships with MY customers. That commitment to help US to improve our business outreach came to be how we view the people, the philosophy and the approach LearnUpon represents to us.

It's challenging to pick the aspect of the LU LMS I like the "most": the fact that after the initial learning curve is complete, it is easy and time efficient to use LU would probably be my favorite aspect. My customers would agree with me too.

Nachteile

It would be nice if LU had an in-house capability that could take our content and add some attractive visual elements as well as offering some suggestions to review and optimize our interaction and use of the LMS.

Vorteile

The perfect LMS for commercial training companies.

Great customer portal functionality, with really smart branding and white labeling options that impress our clients and are easy to configure.

The LearnUpon LMS is intuitive, versatile, smart and affordable. It has great exam and survey features; easy to build, great learner experience and with useful, detailed reporting with filter and export options.

Content writing within the LMS is great; can easily add text, images, documents, videos and audio content, as well as very simple upload of SCORM content.

The technical support is first class; immediate and very helpful.

The eCommerce feature is really easy to setup up (just need a PayPal account) and provides a professional purchasing experience for our customers, with added features such as discount codes.

Nachteile

The few limitations of the system that I have fed back to LearnUpon have either been immediately addressed or are planned for imminent updates.

LearnUpon are continuously developing the LMS, with new features released every few weeks. In their clear commitment to developing the product they really listen to any feedback and take immediate action to improve the product.

LearnUpon are a small company in their infancy, which was a slight concern when signing up with them initially. I asked myself the question 'will they still be around in 5 years time?'. After some research, trialing the system and speaking with them I was left very comfortable in tying our future to theirs. In just a couple of years they have developed the very best LMS for training companies on the market and it's still getting better every month. I am very confident they were the right horse to back and I'm excited about the opportunities for our company from their continuous investment in the LMS.

Vorteile

LearnUpon's user interface is clean, beautiful, and very easy to use. The implementation was the easiest LMS implementation I've ever been a part of. The support you get from both the support team and your account rep are outstanding. The entire LMS is solidly built and extremely trustworthy.

Nachteile

This LMS is lacking in reporting tools. Luckily, the company is aware and working to build out more robust reports. In the meantime, however, you really have to export reports to Excel and figure it out from there. I also wish there was more flexibility in the way courses can be laid out. There aren't many options right now.

Vorteile

The software is very easy to use and versatile. I was able to customize the platform to match our company's banding and set it up to our very specific needs. I also like that I can choose to create a course using an external design software, upload it easily, and pair it with some of the design features already built into LearnUpon such as the exam and survey functions, or design the entire course completely within the software.

Nachteile

The only need that is lacking for us is the ability to sell tangible products through LearnUpon using the built in eCommerce function.

Vorteile

The LearnUpon interface is very user-friendly.

Nachteile

Nothing I can think of at this moment. Any issues that we have encountered have been quickly resolved and usually just a matter of educating ourselves on parts of the system.

Vorteile

Simple, clean UI
Intuitive
Unlimited and timely customer support
Cost effective
Progressive development (takes on customer feedback to make decisions on new features)
SSO integration

Nachteile

One or two features which would have been useful (eg integration with webex tools) but this is now on the roadmap

Vorteile

We like the clean look of the platform as well as the ability to customize many features for our clients. Our experience with LearnUpon has been great - LearnUpon is user-friendly, everyone I've interacted with on their team over the years has been very responsive and helpful, and we appreciate that they are continuously making feature updates and rolling out new options for their customers.

Nachteile

No real complaints but if I had to nit-pick, some of the default settings when we initially signed up limited the user experience but many of these small issues have since been updated and were a bit different from how an LMS is typically used.

Vorteile

- Easy to use
- Packed with features that are intuitive and that work to your advantage
- Rarely ever have to use workarounds to do what I want
- Customer support is WORLD CLASS.

Nachteile

- Migration of your transcript information from your old LMS to LearnUpon comes at a fee. The rest of the work (migrating content, migrating users) is up to you.
- Occasionally there are features I wish did a certain thing, and I contacted my success representative and he helps me figure out how to do it a different way! This is very rare!

Vorteile

The dashboard! I love when an online resource that has lots of functionality provides a dashboard with quick and easy links to the tasks that you typically perform the most. We currently only use a relatively small amount of LearnUpon's functionality so it's great not to have to trawl through all the admin settings to get things done. The reporting is also very useful and easy to navigate.

Nachteile

I honestly don't have any major issues with the software. In terms of categorising users, I'd like to be able to archive users so I can only see active employees, but I understand why the software presents all users initially.

Vorteile

I really appreciate how the LearnUpon software is easy to use as an admin and as an end user. Navigation is very clear and so much is customizable which has been invaluable for a non-profit that really is unique and unlike others in the field. We have been able to customize Learn Upon for our specific needs to reach our vast audience across PA.

Nachteile

We had some difficulties in the beginning with required user name needing to be an e-mail in a human service field where technology has always been on the backburner for our audience. Reps worked with us though and we figured out a work around with e-mail styled usernames and opting out of e-mails until as a system the public moved more forward into the tech world because of Covid.

Vorteile

I like how easy the platform is to navigate and understand. The wide range of features and functionality is great to have. The continuous improvements the platform brings in and is always working on is great to see and be a part of. The customer support team are always quick to respond, very knowledgeable and happy to help with anything.

Nachteile

The customisable elements of some of the features are a bit restrictive but there are multiple ways of doing things in the platform.
The visual user experience can be a bit limiting

Vorteile

User-friendliness, easy to implement, administer and use.

Nachteile

Filtering and Sorting. Categorization could be improved.

Vorteile

It is flexible and easy to use. A good balance between features and cost.

Nachteile

Some features are not immediately available and you have to request them from Customer Success. The Customer Success team is very responsive, so it is a minor inconvenience.

Vorteile

Our organization went from no learning platform to LearnUpon in a matter of weeks. In the past, this process has taken me months with other vendors. LearnUpon's customer services is above average and, coming from me, this says a lot. I'm talking Sales, Account Management, Customer Success, Customer Support, and in fact any team member I have ever dealt with. Now, let's talk features and functionality. The implementation was straightforward and our SSO, Teams, and Zoom, integrations were easy. Since LearnUpon was built from the ground up, it has all the fundamental features that one needs to administer users, groups, courses, etc. and learn. My team and I are in the system on a daily basis and we have learners frequenting the system for onboarding, compliance, and development.

Nachteile

There are a few quirks though. Here are some examples. When a learner is disabled, there is no visual indicator until you click into their profile. There are workarounds; however, these are additional steps. It would be nice to add custom content to a learner's Home page. Also, I'd love a report that tells me what keywords were searched, which ones had results, and which ones did not.

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Vorteile

The support has been amazing. Grey walked us through all the set up. Any time we have a question someone is right there to answer it for us. It's very easy to use; very intuitive. We are very happy we chose LearnUpon!

Nachteile

I can't think of anything. We've been happy with everything thus far.

Vorteile

The ability to give multiple ways to engage clients and internal employees with e-learning courses.

Nachteile

Wish there was the ability to see more complex metrics from the dashboard.

Vorteile

LearnUpon is incredibly easy to learn. While I am pretty technologically savvy, I had no prior instructional design experience before working with LearnUpon. That wasn't a problem. I am now managing our online learning platform through LearnUpon. While we use the basic features for our needs, someone with just a little more experience would easily be able to create an even more beautiful and user engaging experience. Their customer success and support teams make using the system a joy, knowing that someone actually cares about your experience is hard to find these days.

Nachteile

Its not as customizable as far as branding as I might like but they're always updating and refreshing the interface to make it look beautiful so its not really a big deal.

Vorteile

Support team is amazing at helping solve problems.

Nachteile

Many essential features are still in development.

Vorteile

Easy to create courses
Easy library build
Great customer service

Nachteile

Learning paths are clunky to update
Wish I could collect more customized user data once filtered into a group

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Vorteile

Ease of use and impeccable customer service!

Nachteile

I struggle to find something I don't enjoy about the software and the service.

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Vorteile

After using it for several months, I still cannot get over how easy it is to use. I wish we would have made the jump to this LMS a long time ago.

Nachteile

The price is a bit high for the non-profit organization I work for, even with a discount.

Vorteile

LearnUpon has greatly improved how we manage and deliver educational content, thanks to its ease of setup and administration. Significant improvements in reporting capabilities now provide detailed analytics that aid in decision-making.

Nachteile

I wish it could integrate more effectively with Microsoft products and systems, as those are our primary tools. Additionally, the process of creating skills paths still needs significant improvement to be more intuitive and user-friendly.

Vorteile

It is very user friendly, both from an admin standpoint and a learner standpoint. Creating/editing courses is very convenient, and going through the path is easy.

Nachteile

The inability to do a bulk update of expiration dates. Having to go through each individual module to change the date is inefficient and time consuming.

Vorteile

The ability to create groups and implement dynamic rules within those groups has really allowed us to automate a big portion of the learning experience. The product has been very easy to use and the training materials they supply to you in addition to the implementation consultant made it an enjoyable process. We had not used a LMS prior to LearnUpon so it was very easy to set it up from scratch and learn best practices as we go.

Nachteile

We really don't have anything negative to say about LearnUpon at the moment as it's done exactly what we hoped it would do and more. Excited to watch it continue to iterate and grow as we do.

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Vorteile

Easy to get up and running quickly. Low cost with comparable features to other vendors.

Nachteile

There are a few things that just aren't as configurable as I'd like. I've asked to change their how their expiration dates work several times but it does not seem to be a priority (it currently expires before the day it tells you for those in the US)

Vorteile

Very easy to use for admins, user friendly, simple interface

Nachteile

A lot of limitations for customization and scalability

Vorteile

What I like best about LearnUpon is that it has all of the function we need, but it is never cumbersome to use.

Nachteile

There is nothing that stands out as something I dislike

Vorteile

LearnUpon's customer service is absolutely the best thing about them! They are customer-focused and it shows in everything they do!

Nachteile

Because we train outside of our organization, no LMS platform is perfect for our unique needs.

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Vorteile

By far, the best feature of LearnUpon is its people. The customer support they provide is the best I've ever experienced. As far as the system itself: The catalog is very user-friendly and I love the ability to create banners to "advertise" new courses or share announcements. We also leverage the gamification features to encourage engagement and offer swag to monthly top learners. The admin tools also make it easy to maintain all of our content, from SCORM files to media files, embed codes, and documents. We have multiple portals in use which helps keep content better organized by audience and allows us the flexibility to have each portal managed by only the people needed.

Nachteile

There is one area of the platform that we don't really utilize fully due to its functionality, and that's the forums. I know this is something LearnUpon is looking into updating, and I can't wait to see the improvements.

Vorteile

LU customer support listens to their clients, course building, and reports.

Nachteile

I've communicated any features with customer account manager and LU Support.

Vorteile

I really like how LearnUpon user-friendly interface makes it easy to navigate and manage training, ensuring a smooth experience for both learners and admins.

Nachteile

I wish the reporting features were more customizable to provide deeper insights into learner progress.

Vorteile

Good for the price. Great API documentation. Good version controls.

Nachteile

Lots of basic features still in development.

Vorteile

I found the LMS to be very user friendly and very importantly whenever I had an issue of a problem doing something, or as was more likely the case, whenever I screwed something up, the Learnupon support were there to save the day and provide a solution.

Nachteile

At the start (I am with them over 5 years now) I didn't like the e-commerce side but it was significantly improved over time and most importantly, an integration was created to work with Shopify and Zapier which has really transformed my business.

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Vorteile

The LearnUpon platform is very easy to get started on; we had a quick turnaround to make from our previous vendor platform, and were able to get up-and-running in less than three weeks. Their multi-portal capabilities have made it fairly easy to manage our customer, employee, and partner training programs on one platform, while still being able to create unique learning experiences for our three audiences. Their Salesforce integration allows for automated user management (which is especially value to smaller enablement teams like ours), and has given us the ability to create fairly robust Salesforce reports and dashboards based on learner activity. Customer support is, by far, one of the biggest advantages to working with LearnUpon. We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough. The UI itself is very clean and modern, and I find it to be fairly user-friendly from a learner perspective.

Nachteile

The capabilities of "Manager"-level users (a permission set that sits between and Admin and a Learner) are a bit limited. The learning path user experience is not the best, but is something that is on their product roadmap to improve. Not necessarily a drawback for us, but the platform UI is not customizable beyond branding and colors, and some additional settings that can be toggled on and off (like gamification, for example), so if you're looking for a platform that is highly customizable, this probably isn't a good fit for you.