Hightail

Vorteile

The thing I like most about Hightail is its feature to send files anywhere and we can send large media files without any restriction on the size of files we can send.

Nachteile

The thing I don't like is that download and upload speed is sometime super slow which is a problem when sharing large size files

Vorteile

I like that you have a custom link through which your clients or anyone can upload large files to send to you. Likewise, you are able to send professional looking emails with links for your clients to download large files you send to them.

Nachteile

I was never really able to get the files I stored in the cloud to sync in my local computer drive, so I lost quite a bit of files. I found Hightail more pricier than it needs to be. They used to be great when they were YouSendIt, but once they merged with Hightail, I feel the quality of the product diminished a bit. I didn't like that they do not provide a file preview. So I have to download several photo files to find the picture I'm looking for.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Hightail

Vorteile

You can set up a linked folder on your machine that syncs with Hightail. Back in the day (prior to August, 2017) this formed an ideal platform for disseminating content as you could grab download links and include them in your own communications.

Nachteile

Hightail has recently adopted a typical self-focused millennial mindset of tunnel-visioned genius: focusing on an increasingly narrow range of cool stuff and killing off highly practical features without pausing to think about the spectrum of their users. If the HT people have a favorite way of working, they think that everyone works just like they do. As of the most recent downgrade, it is no longer possible to copy download links for files. If you need to send a business email with multiple download links and other content, you're now out of luck, as the only option is to use Hightail's interface to send an email with one (concealed) link.
My needs include the ability to send multiple download links to my dealers and prospective dealers - everything from canned social media content to a range of literature and photos. If, for example, a dealer is setting up a website and needs logos, product shots and text files, I can no longer just send out an email with the links to the files on Hightail.
Overnight they have unthinkingly destroyed my once routine means of distributing a huge amount of content to our dealers and prospects across the U.S. In a single, narrow-mined stroke, the value of Hightail to my company has vanished overnight.
This was a totally brainless move. I suggest that people look for a better solution.

Vorteile

You can easily share graphics to your client for feedback. The annotation tools are very easy for anyone to use. You can also collect files from anyone by just sharing a link with them which they can use to directly upload and send files to you.

Nachteile

Not very customisable. Custom branding is limited. Users have to sign in to leave feedback.

Vorteile

Hightail makes it easy for me to share large files and folders with people inside and outside my company. You can create "spaces" where all types of files can be stores, and links to this space can be shared with anyone.

Nachteile

Safari does not support folder uploads, but opening chrome and uploading folders to spaces that way made it simple. This was my only hangup with the service.

Vorteile

I like that I can share large files with my clients on a piece of software that lives on my computer rather than using an online service where I upload the file via a web browser. I feel it is a more secure process when using an app as opposed to using a service such as WeTransfer. I consider the free version to be a great tool that is less troublesome than dropbox.

Nachteile

While I consider the free version to be a great tool, I do believe that the paid version is a bit on the expensive side for my level of use. I consistently use HighTail, but not enough to justify a monthly subscription. If I run into limits on what I can upload for free, I will then move to another free alternative that has less restritive file size limits such as WeTransfer.

Vorteile

Its ease of use. Whether sending or receiving audio files there's never a problem.

Nachteile

Well, it would be nice if it were free....

Vorteile

It was pretty easy to get started and you get a lot of features even with a free account. We used this to share photos from a large event. We could share the link with others and they didn't need an account to access or download.

Nachteile

The organization is a little weird, I'm still not entirely sure what all the features are on this site.

Vorteile

I really like the control you can have over sharing files. Prior to hightail we would just share dropbox links but they were not secure nor could you tell if someone had downloaded a file. Hightail solves those problems.

Nachteile

There isn't much to not like. I wish the teams pricing was a little lower but it's more than fair given it's alternatives.

Vorteile

Hightail is so simple. Just drag and drop files of any size to send a link for the recipient to open the file.

Nachteile

There might be a better way to convey it on the receiving end - the recipient gets and email that says "John has sent you a file". With all the spamming these days, you have to take the extra step to let them know it's for real.

Vorteile

We use hightail a lot. For our photos, brand standards, or even when we need to send files/images/videos to someone else on the team. File size can be too large to send in an email, this is where Hightail comes in clutch.

Nachteile

I have not found any con with hightail in the 5-years I have been using it.

Vorteile

I love the ease of use for me. I'm a freelance Creative Director so it lets me customize content for my different clients per space while keeping in all in one accessible location for me. This helps me to streamline my process so it allows me to jump from job to job effortlessly. Also this allows me to share large files for immediate response and has the capabilities for there to be dialogue right there on the site again keeping all the content bundled in one easily accessible place.

Nachteile

I have had issues with clients not understanding what they are supposed to do with the invite or link. Also I've heard they are asked to download the software if this is their first visit and from one person I was told he ended up with a reoccurring charge after viewing the link. As I'm not personally encountering these issues but I've also been using Hightail for years I'm concerned about this client side of the equation. I'm mostly hearing this from non-tech savvy clients but they are clients that need to be managed is there a way to make this even simpler for them?

Vorteile

When it was YouSendIt, it all seemed easier. I don't even know why. But then, it turned into Hightail, which made no sense to my small ad agency that used it. All we needed was the ability to file share easily, cheaply and quickly. Instead, like every appliance and software, you added feature sets that I suspect most companies never used or needed. With that, came complexity and cost. Think Snip Tool -- so simple, so easy top use, so fast. Now, when a client sends a Hightail, Google Doc, etc., I decline the file. Just send me a Zip, Word or PDF file.

Nachteile

Lousy branding, complicated to use, user unfriendly, too secure and a general pain in the neck.

Vorteile

When I need to be able to deliver a large file, whether graphic or media, HighTail delivers. Fast. Efficient. Handled. Period.

Nachteile

When I need to deliver a file to multiple clients, I cannot create a group. I must type in every last email every single time. I have better things to do with my time. There used to be a group option, just like there used to be folder options. I have called. I have written. I have been told "sorry, we can't do that" and "sorry, we don't offer that."

Those are not the answers I want.

As my clientele grows, Hightail is holding me back.

These are simple requests. Either Hightail will prioritize them, or I will be forced to find someone who will.

Hope you're listening this time…

Vorteile

HIGHTAIL gets my audio files to my clients anywhere in the world. But it can be cranky.

Nachteile

Sometimes client e mail addresses automatically populate in the "to" box. But sometimes they don't. It's when they don't that I have to go back to my e mail program and find the address, copy it and paste it in to my HIGHTAIL send. Also, if I am to quick with attaching a file to upload, I get this "calculate" message which never goes away. I end up going back and starting all over, leaving enough time between the time I attach the file and the time I actually hit send. Frustrating.

Vorteile

I run a transcription agency and my customers find it very easy to use my uplink, they like that it is a secure service. I like it because lately it has been a very stable platform to use in sending audio files to my colleagues. I also like that it that it shows a record of files having been sent and confirmation of receipt of files.

Nachteile

I dislike the black background of the website, it is not easy to see, especially on my monitor. It is also a bit muddled. It is difficult to do a search on files having been sent without scrolling down the page. They also used to send out alerts if they had a problem but this has now stopped.

Vorteile

I love Hightail. It is easy to use and allows me to send large files which are very important. One of the best features, is although it is coming from Hightail, people always know it's from me and I like the flexibility of how long my files are saved. It also is incredibly easy for my staff to use, which is always a plus.

Nachteile

When the platform first changed, I had a hard time figuring out how to send a file. I constantly got screens that were unfamiliar and couldn't find easily how to create a new email but it's simple and clean now. No strange screens.

Vorteile

I love that I can send client audio files ( Readings and recordings of Private Consults) effortlessly via Hightail. It sends me a link that I can send on to clients and use for group recordings multiple times.
I love it is so fast and that there is no expiry date.

Nachteile

It's getting easier for clients to figure out how to download it,
some are a bit wary of the technology and I have to repeatedly tell people how to get their file, it maybe could do with clearer instructions for the receiver to download or listen.

Vorteile

One of the leading industry standard file transferring services so most folks are familiar with using it.

Nachteile

I could be in the minority here but I long for the early days of HighTail / YouSendIt. Some companies are simply not content to do one thing and do it well and that unfortunately has happened to HighTail over time. Clunky interface, features that have very little use to try to bulk up the product. There was an elegant simplicity to using the site years ago and now it has become a bit of a slog. I prefer WeTransfer.

Vorteile

Asa professional photographer I rely on sending images to customers your service has been great.

Nachteile

A significant number if customers have difficulty downloading the images. They dont want to sign up for anything they just want to see their images. Sending large files is still awkward and takes a long time to download.

Vorteile

I've been using this software for most of my career. Back when it was yousendit, I find it's a great way to send proofs and get a visual confirmation of receipt and that they are capable of commenting directly onto proofs

Nachteile

The only complaint I have is that I have a lot of contacts and I can't seem to delete or remove old addresses. That is rather frustrating, but used to it so not a deal breaker. If that was corrected that would be the best!!

Vorteile

With but a few (and I do mean very few) instances, Hightail has worked exceptionally well for me and my needs to transfer numerous large files frequently. Reliable, easy to use, and affordable, Hightail is my choice over all the other available services.

Nachteile

In the 12 plus years I have used Hightail (and it predecessor, yousendit) I really can't think of any, offhand.

Vorteile

Basically, it's functionality. I advise a college radio station. With my Hightail account, I'm able to transfer files from a computer in one studio to a computer in another without the computers being networked. That makes things so much more efficient.

That, plus just being able to send audio and video files quickly anywhere is just great. The lack of limits on size and frequency of use is also terrific.

Nachteile

There have been changes as you've gone from YouSendIt to Hightail and that meant having to figure out what I used to do so easily. With time, I've figured everything out, but it was confusing at first.

Vorteile

I love the simplicity. Especially the automatic connection with Outlook. Sending an email with big attachments is just a few clicks unlike Dropbox which I also use which requires uploading, creating links and copying etc. With Hightail it is much easier.

Nachteile

Files expire. With Dropbox they are there forever. That is why I use both products depending on my needs.

Vorteile

just simple to use. You upload share the link and you're done

Nachteile

Only thing that would be nice if there's a way I can create a Space and have one of my subcontractors
upload their video onto the space I created like you can do with Share file

Vorteile

Hightail makes it easy to send large files. We have several files that we need to share when new staff joins our team. It is easy to use.

Nachteile

The user interface could be a little more user friendly. It is fairly basic, which is fine for our needs.

Vorteile

A mobile-ready solution that makes it easy for peers, partners, stakeholders, and vendors to see work product all in one place. This centralized approach ensures everyone is offering feedback on the correct version of an asset, and seeing peers comments, which reduces redundancy, making the process faster. Assigning feedback to team members as an action item is great, and ensures people can work focus on what matters, in a prioritized manner. Approval flows, both linear and non-linear make it easy to get the feedback needed in a timely manner.

Nachteile

Adding new team members to a space, based on the formatting of the introductory email is NOT ideal. The level of confusion for new users on 'where to start' or 'how to login' required additional emails and communication to ensure a smooth onboarding process. This level of effort wasn't extreme, but is the opposite of easy and has lead to some initial perception hurdles based caused by the way people feel about the solution, based on the poorly formatted and confusing 'welcome' email.

Nachteile

From my latest support ticket with Hightail:

I am sad to report that uninstalling and reinstalling Hightail did not change the circumstances. I was not able to find the Hightail Desktop App for download. All I found was Hightail Express. If that is not the correct file, please tell me when I can find the link to download the app Hightail is recommending.

My desktop Hightail folders are still incomplete and missing files.

In addition, when I try to download multiple items from Hightail, I usually get one of two errors:
1. The download aborts with the following error code: {"code":500,"message":"There was an error processing your request. It has been logged (ID db8396e73d0bacc3)."}
2. The download completes and reports that nn files have been downloaded, but when I extract the zip file, only 1 or 2 files appear, not the full set of files selected for download.

All the other problems remain. Hightail continues to make dozens of copies of individual files. Deleting duplicates on both Hightail and the desktop does not change this behavior.

This is very frustrating, and it is keeping me from working efficiently. It is consuming my high-speed bandwidth allocation from my ISP, which then reduces my internet access from 4G to 3G speeds, further slowing down my work.

The lack of phone support, the lack of a remote session to review the state of my machine, and the ineffectiveness of Hightail’s responses to date are quite disappointing. At this time I am getting little to no value from Hightail.

Vorteile

I needed a place to store all of my files. Most desktop external hard drives fail and my information is lost. So, Hightail Folders have been a good place to store my large files and are accessible from anywhere.

Spaces has been nice to use and organize my work. I like the ability of sharing these files with my clients to get feedback. I like they can access the files and download them when they need them.

Nachteile

Moving files from one folder to another isn't perfect. I have had problems with this and have worked around it. But, I wish there was a more user friendly way of just dropping and dragging from folder to folder instead of having to go through a menu of tasks to do it.

Vorteile

Me ha gustado mucho la interface. Es bien intuitiva y facil de usar. En la industria de diseño, animacion y programacion, compartir archivos de gran tamaño es una tarea cotidiana. Este software es perfecto para ello.

Nachteile

Las pocas veces que he necesitado soporte tecnico, no ha estado a la altura. Pero son pocas veces ya que el software en si es muy intuitivo y sencillo de usar

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Hightail

Vorteile

Convenience, ease of use, control of content distribution, statistical information about numbers of views and/or downloads.

Nachteile

On one recent occasion a choral concert music video file was uploaded and recipients found the audio and video were not in sync while using the "view" feature on Hightail. The video file could be downloaded successfully with the audio & video in sync. It was only while using the "view" feature that the audio and video were not in sync. The "sync" issue could have been due to the encoding by the server at Hightail or more likely is a problem that happens with uploading a video file in the Apple H.264 codec. Video files encoded by Apple Final Cut using the "Pro Res" codecs have not had audio-video synchronization problems. So we may have found one area where the Hightail file sharing software might need revision to handle H.264.

Vorteile

Unlimited Storage
25 GB file transfer
Password protection
Delivery receipts
View activity
Collaboration with others
Set expiry date.
Sync folders to desktop
Express app
Hightail Spaces
Perfect tool for desktop collaboration.

Nachteile

Not intuitive on mobile devices.
The tracking app on iPhone and iPad cannot be used to forward files sent earlier from Tracker app, where it used to be possible to do so in yousendit app (the prior brand/software) but hightail rewrote the API and disabled that functionality.
While perfect on desktop, on mobile browsers the site does not format correctly within the window and text stays outside viewing area.

Vorteile

The ability to easily and quickly send files.

Nachteile

-Customer service and tech help is AWFUL!

-Website is black with dark lettering and almost impossible to see.

-Ability to stream in addition to download is intermittent. Usually it is download only for the files sent.

-Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed for 2 months now,

-Ability to see who has downloaded specifically has disappeared unless one has a hightail account of their own that they are logged in to. Originally if you had the pro service an email would be received by the sender for every person downloading with their email listed so the sender knew who downloaded.

-Max allowable 200 a day is often rolled over to the next day not reset at midnight of the next day.

I finally had a phone conversation with a human after almost 8 weeks with the same issue I've bene reporting and that human promised to get back with me by the end of his shift at 4 pm PT and it is now 25 hours later and he still has not gotten back to me.

Vorteile

One thing that excites me the most about hightail is the security feature it has. With the tool one can protect the file from unwanted third party by having document password that are only accessible by the intended recipient. With the tool one is also able to track email from who, where and when the email was downloaded.
Another thing that excites me is the ability to share large files. This is one of the key thing that made us purchase this tool. With it you are able to compress large document and send them easily. The other parties in the receiving end are also able to download it easily and fast.

Nachteile

I hate that the links shared expires very quickly.
The support team is also not interactive.

Vorteile

We worked with Hightail when they were known as YouSendIt and stuck with them after they rebranded. Their uploading services have always been reliable, and their constant updates and new features have kept our creative studios' workflow current and created more efficiencies. (spaces, video commenting/feedback) The receipt that is sent to our main inbox everytime we send a file is also great in that we are able to track projects and give us the piece of mind that the file actually sent. The expiration option ensures that we don't overload our spaces.

Nachteile

Viewing videos using mobile via their app is not the greatest experience and could be better optimized. No true full screen and slightly clunky, but nothing that can't be easily worked around.

Vorteile

Hightail is literally the only software we've been able to use to file share with our very thick fire wall. We have tried countless other software solutions-all have either been blocked, were cost prohibitive or had size restrictions. I deal with our creative agency on a daily basis, sharing large files is a necessity, and Hightail is the best software I've found for it.

Nachteile

Nothing, I find it easy to use, there are no space restrictions, and my highly finicky firewall (that hates dropbox) is completely fine with it.

Vorteile

To be honest.... there seem to be none left (and I was a MAJOR fan of the old YouSendIt)

Nachteile

Nearly everything.
- The Name (High Tail, how can you come up with something like that)
- the EXTREMELY low speed
- The delivery notifications

Vorteile

I love that there is no restraint on storage capacity with Hightail. I can chose file of any size and share it will any number of recipients keeping a tab on who is doing what with my file. It also allows me to share a file with someone for a specific period of time. It also offer plugins so that it can be integrated within your email service so that one can share large files directly from within an email. Another feature which sets it apart from other cloud storage providers is that it also offers digital signature capability and one can read and sign the shared documents from within Hightail. So documents never leave Hightail servers and remain secure.

Nachteile

Hightail keeps the individual files encrypted all the time through it's sophisticated encryption technology but it doesn't allow me to generate my own encryption keys which would have made me feel more in control over my data. Customer support is also very delayed and I have faced multiple instances when the service was down.

Vorteile

Hightail is perfect if you need to share large files in a visually appealing format to valued clients. I often use Hightail during the sales and project management stages of a relationship and it is very easy for the client to collaborate and share the files internally and externally.

Nachteile

There are some minor glitches every few months that cause loading issues. The default format for knowledge management is not easily usable by teams.

Vorteile

I'm a video producer and love that I can upload a rough cut, share the link with clients, and solicit feedback all in one place. There are lots of great tools for leaving feedback, such as the ability to draw on the screen.

Nachteile

Clients are often confused about how to leave feedback at specific points in a video. It doesn't seem to be intuitive that they need to click on the actual screen of the video before typing in their comments. Most just click on the pause button and then type in their comments. As a result, the comments all end up at the beginning of the video, and I have no idea which specific shots they're referring to.

Vorteile

Hightail makes it very easy for me to share and send very large files containing high quality graphics, video clips and text to my clients and associates around the world...and getting feedback and updates back quickly as well.

Nachteile

There are a lot of features and functions I haven't explored yet - so it's too early to criticise

Vorteile

I like that it handles large files and you can send the link off to clients.

Nachteile

It’s limited to just doing file transfer. They tried building new features which we find completely useless. Dropbox is a far better solution esp once they get their large file transfer feature up and running soon.

Vorteile

Spaces, except you, can't subdivide categories. Sending files to Clients worked well.

Nachteile

Just about everything now.

Vorteile

Hightail is very easy to use and the recipient doesn't need to have permission or the software or anything else to get my files. It is also very easy for them to forward the email to someone else. This is very helpful when I send large files to my client for printing. They can just forward the email on to their printer.

Nachteile

There are occasional problem when clients upload files to Hightail - Uplink. I've had several clients complain that they aren't able to upload more than 7-8 jpgs at a time. It is very frustrating and they usually give up and use Google or Dropbox.

Vorteile

I like how you can organize projects in various formats to suit the project

Nachteile

Sometimes, some people can't use the software but that is rare.

Vorteile

I really enjoy the simple and fast upload speeds for sending files, which seems to be much faster than other file sending services.

Nachteile

The file delivery limits make it challenging for sending video assets, which tend to be more than 25GB. Other services are just fine for sending a final deliverable, which are generally <1GB, but to pay a monthly service for file sending, I'd expect there to be an higher cap than 25GB for the Pro version.

Vorteile

I can send large quantities of documents to my client and they do NOT have to sign up for a paid subscription. Super easy to use. I can also send my clients my link where they can easily upload to my account. I also love the easy of use seeing the history and being able to forward previously uploaded files to another person. I have tried dropbox (do not like much) and box (same...do not like much) and find hightail far superior.

Nachteile

Recently, I have heard feedback from first time hightail users that are my clients that when I send them a link, they are confused with the popups that make it seem like they have to set up an account. I have not verified this but if this is true, then that is definitely a minus.

Vorteile

In terms of FTP software programs, it generally works effortlessly, and doesn't require getting around RR Donnelley's firewall in order to retrieve files.

Nachteile

It's not inexpensive to use, and if you're only using the free version to retrieve files, you get constantly bombarded with requests to buy a paid version.

Vorteile

Hightail has a very user friendly uplink portal. And it is very reasonably priced software for a small business.

Nachteile

Started with "yousendit" originally and then the file sharing company reinvented itself with a name change that had no identification related to file sharing. Also, Hightail had a great Outlook add on tool that they abandoned out of the blue.