INSIDE

Vorteile

What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.

Nachteile

What I like the least about INSIDE is that I have to pay a monthly budget to be able to use their service.

Vorteile

I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.

Nachteile

Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.

In Betracht gezogene Alternativen

Warum INSIDE gewählt wurde

Zuvor genutzte Software

Vorteile

Disposition options are easier to access

Nachteile

Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time

Vorteile

The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.

Nachteile

Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork.

Credit card masking feature is creating a few issues internally.

Vorteile

The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents

Nachteile

Nothing comes to mind. Inside offers so much more capability than we are currently using

Vorteile

While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.

Nachteile

Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.

Vorteile

Inside is a useful tool that allows us to talk to the customer in a what that is better for our customers. In today's world of multitasking, being able to chat with us allows the customer to do other things while waiting for our responses, unlike talking on the phone.

Nachteile

We still experience freezing at times, and there are some functions we would like to see that are not available to use right now, they may come with an enhancement down the road.

Vorteile

Love how it helped customers can completed their purchase online and the sound i get when they completed a sale :)

Nachteile

Nope you guys are doing a great job, i love inside i find it very effective to deal with customers and the best platform ive ever used:)

Vorteile

Inside has made it easier to consolidate high volume inboxes and webchat into one platform that can be accessed anywhere my team are working from. It has been a good step up from Outlook.

Nachteile

There is room for improvement about how the program forwards email to different user groups in our organisation that are required to complete the ticket prior to responding to the customer.

Vorteile

- I feel like I am just playing a game. The layout is good and we can change the theme. Helps for my overall well-being. :)
- I can access my KPI's, sales, productivity, surveys in just one click.
- I can see what the customer's typing in real time without them sending it yet. For me this is the best feature with INSIDE.

Nachteile

Sometimes I can't keep up with the updates :) For the past years, its full of jargons and too technical to read. But I noticed that, you have change and added Guides and Manuals, Videos and tutorials, release notes and support. However, Inside is easy to use so all good.

Vorteile

I like how easy it is to click and add a message to the customer, send them offers, or transfer them to another department if necessary.

Nachteile

At times there are glitches that need to be fixed when an update is made.

Vorteile

user friendly and no problems with using with my other tools.

Nachteile

Sometimes slow on response, and I get more than two customers at a time.

Vorteile

User Interface is intuitive and easy to use

Nachteile

Reporting section is not friendly and very hard to customize in order to have relevant information to drive the business

Vorteile

One of the best tool used to chat with customer, its been 2 days and never faced a latency or outage from inside. Great journey overall

Nachteile

Features to manually remove or put people on limited

Vorteile

L'intuitività dell'applicativo e la versatilità

Nachteile

Attualmente sono soddisfatta con il pacchetto acquistao

Vorteile

Easy to navigate, change settings, able to do it alone, other users are able to do so.

Nachteile

some features wanted was only available at the later part, eg VA.

Vorteile

It is simple to run reports and find any type of data needed. Nice user interface as well

Nachteile

It can be somewhat buggy but in general runs well

Vorteile

Getting adjusted to any new software takes a moment but the best part of this is the immediate help and support I've gotten from the INSIDE team. From getting accustomed to the software to implementing new changes and adjustments, their support team has always been responsive and helpful to make this work for us.

The visuals and overall use is pretty self explanatory and a fantastic way to visualize the way our customers shop and view our inventory. It's allowed us to understand their needs and be able to make suggestions and secure sales.

Nachteile

Setup was tricky to do on our own, but the support team was great at helping us with that.

Vorteile

Its data collection and reporting accessibility

Nachteile

The limitations around customising to our needs. e.g. you can not fwd and reply to an email all at once - you have to go back in and find it after completing one of these two. emails also double up, and these double ups are not filtered out i.e. double the workload and effort as 2 different people can pick up duplicate emails. The flow on effects, that changes to operator settings have to restrictions applied i.e. if you take the 'cherry picking' option away, you can't pick up an email you were working on with ease - you need to dig into the system to do so

Vorteile

Semplicità nell': utilizzo e nella comprensione

Nachteile

Pratico stabile intuitivo di semplice utilizzo.

Vorteile

flexible of select details that we want.

Nachteile

The speed of show the report- data too much

Vorteile

I like the shop floor and being able to see our customers interact with our site in real time.

Nachteile

Difficulty of upgrading due to our integrations, but this is probably a two way issue and doesn't fall solely on the platform/software.

Vorteile

I love that we can see what a customer is typing before they hit send

Nachteile

That the customer doesn’t get notified when the agent is available. The customer needs to stay online to see that we have responded.

Vorteile

functionalities of the chat platform
easy to navigate and use
downloading built in reports is quick and easy

Nachteile

Switching timezones to monitor departments situated in different platforms

Vorteile

What I like the most is that Inside is really easy to use and to understand

Nachteile

There is nothing I dislike actually cause it's really a goog instrument for my job

Vorteile

the product is easy to use, and can fulfit perfectly our need

Nachteile

the image and the interface and the report

Vorteile

This software is easy to use and is seamless across all channels to communicate with our clients. It's even easy to share products from the main website.

Nachteile

When the software is upgraded it can sometimes be difficult to adjust.

Vorteile

I enjoy the ease of use of Inside and the customising options that allow you to change/modify things freely.

Nachteile

I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.

Vorteile

Very easy to use
A great company to partner with
Continually evolving to suit our needs
Meets all of our reporting requirements
The visualisation makes our agents far more engaged with our customers

Vorteile

It is easy and fast to access ,best way to interact with the customer's.

Nachteile

Need more feature's so that we can use it and make easy for us.

Vorteile

I love the fact the the UI is so balanced and we have so many options for dispositions and sub-channels. A real life saver.

Nachteile

That the routing algorithm doesn't seem to be transparent in how chats are routed (if done reactively)

Vorteile

It's a very cute environment for the beauty advisors working.....it makes work a little entertaining! I like programs that mask the dullness of work with a video game feel! That is awesome :)

Nachteile

I'm not too sure, I kind of respect the program as it is and can accept it.

Vorteile

As a INSIDE user i can shop what I want without leaving my door, even there is physical sales associate show me styles ,colors ,even how to dress up or dress down, that’s something amazing, there is no difference between I walk in the store, the only deference is that more convenient and even saving my time.

Nachteile

No comment.honestly I like it with no comment.

Vorteile

I like the project! I think the system is very interesting and allows you to create a relationship with customers.

Nachteile

Very confuse! I find it a little confusing at times, a little more simplified would be more beneficial for everyone

Vorteile

Excelente serviço e acompanhamento da equipa técnica, com resposta imediata e apoio 100% disponível.

Nachteile

Algumas limitações de personalização para melhor serviço/experiência do cliente.

Vorteile

The easy way to use it. The graphics and the report section.

Nachteile

The fact that during the conversation there is no sound notification of a new message at all.

Vorteile

Easy to navigate and to know what you are gonna do next to save information about chats.

Nachteile

Having hard time putting the customers information

Vorteile

I love that there are options for pre-written responses. Also, it is really helpful to see what guests are typing and where they are to get a sense of time zone. It is very easy to navigate.

Nachteile

I feel like I am often having to fix the disposition because the person leaves the site, I think it should ask for a disposition if someone leaves.

Vorteile

Inside has all the features which we can use for responding to the customer without wasting time. Tools like product inquiry, attachments, templates, past history for chats, the chat statistics, review platform for the customer, this is a great package, a software which has everything.

Nachteile

At times the product screen won't link to our website eway.ca

Vorteile

The fact we can see browser history and the integration with the website

Nachteile

The deployment of new features and cutomization have always problem
Integration with Salesforce is not so good

Vorteile

That we are able to proactively reach out to the students while they are browsing our site. We can provide them with real-time service and truly give them a personal feel not from a BOT.

Nachteile

Still learning right now, we dont have many negatives