Resolver

Vorteile

Customizability of the interface, reporting, data collection, and workflow management.

Nachteile

Features take a little longer to implement than expected but they do eventually make their way into production.

Vorteile

Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system.

Nachteile

The reporting could be improved to deliver better presented reports that can transfer directly into board reporting

Vorteile

Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful)

Templates are super useful to prompt for relevant information and maintain consistency.

Nachteile

The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage.

Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.

Vorteile

I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.

Nachteile

limited training resources. More comprehensive onboarding materials are needed.

Vorteile

I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss.

Nachteile

The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.

Vorteile

- automation of manual process
- ease of access
- customer service

Nachteile

- minor changes to suit basic users over admin users

Vorteile

The process for following up of audit actions is automated.

Nachteile

The manual uploading of audit findings, recommendations and actions

Vorteile

Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it).

Nachteile

Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out.

Vorteile

User friendly with ongoing updates and friendly customer service

Nachteile

When exiting from a historic incident report it takes me back to page 1 instead of the page I was last on (page 8 or 9 etc)

The visual graphs/statistics could be more user friendly

Vorteile

Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good

Nachteile

nothing to note particularly. Manuals would be helpful

Vorteile

Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.

Nachteile

User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.

Vorteile

Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.

Nachteile

There's really nothing I don't like. This is truly an awesome company.

Vorteile

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost.
In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

Nachteile

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

Vorteile

The way we can multi-link controls across various processes under our NI 52-109 program.

Nachteile

It is not very interactive with external stakeholders. Requests should still be done thru emails.

Vorteile

The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction.

Nachteile

The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users.

I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps.

Vorteile

The resolver team are great to deal with and respond promptly to any issues.

Nachteile

Data model is can be difficult to understand.

Vorteile

Ease of use, clean interface, simple reporting.

Nachteile

Only concern is length of time particular ticket takes to be actioned with ticket going to different time zones internationally.

Vorteile

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Nachteile

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Vorteile

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Nachteile

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

Vorteile

The ability to customize the software and define fields is the most defining positive feature of this software.

Nachteile

The only con was that we are using an older version that will sunset at some point.

Vorteile

A lot of useful tools, features and "bells and whistles"

Nachteile

lack of training when it comes to the use of the tool and features, alot of discovering them on your own.

Vorteile

Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors.

Nachteile

Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself.

Vorteile

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

Nachteile

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

Vorteile

The ability to access historical documentation quickly and effectively.

Nachteile

There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.

Vorteile

It’s so easy to build really user friendly and simple forms and workflows which is the difference between adoption and no adoption. We love the flexibility.

Nachteile

The hierarchy view doesn’t support 1-1 relationships. Reporting layout and flexibility could be better. Trending could be better and linked to changes in workflow states rather than just predefined time periods. Not easy to see historical history without having to build a “history” object type (point in time reporting is not obvious to the user)

Vorteile

Since 2013, we have been using Resolver software for health care facilities risk management. As our focus is physical asset management and quite unique, it is very important that Resolver was configurable to meet our needs. It benefits us capturing risk assessment discussions at 60+ sites and helps us prioritize our actions as it manages information volume and complexity so well. Risk is global language and for issue escalation, risk data is critical and its reporting functions have been helpful too.

Nachteile

Configuration of software was challenging, for the first time in 2013 and when we migrated from GRC Cloud to CORE. We have to know what we want, tech supports need to understand our needs, and they need to convert the concept to the software setting. After long many discussions, eventually, it was built as per our needs.

Vorteile

We use Resolver as a standalone tool to track inventory, work assignments and incidents. Resolver has been very useful in tracking our inventory.

Nachteile

The reporting and graphs in resolver are cumbersome and not useful to us. My staff complain that they cannot get what they need using onboard tools and are dissatisfied that they have to purchase other software to run the reports and analytics that they need.

Vorteile

I like the CAD and Incident Reporting features of Resolver. In addition, it easy to use and train personnel software. Customer support is excellent. Very happy with product.

Nachteile

To print sizing issues. Word overlap if computer screen is not set properly. Only way to resolve this issue is to change screen settings on computer. Does not make sense as many programs adjust proper print screen sizing automatically.

Vorteile

Very user friendly and easy to learn for someone who isn't always computer savvy. I like the feature of the chimes when someone else makes an entry so you know it has been entered. It seems like a small thing but is very helpful when busy and working on other duties.

Nachteile

I feel the biggest issues come after updates. Things that are meant to be fixed cause bigger issues. Lagging is a huge problem when several people are calling out checks at the same time and I cannot keep up because the program is running so slowly.

Vorteile

It's so easy to use and the User Guide found under Help is full of information and enough guidance to make my own designs and calculations.

Nachteile

Small thing but some of the features like Trend data is harder to customize.

Vorteile

Customer services is like no other. When a ticket is submitted it is promptly followed up with and there has never been a time when I haven't been helped.

Nachteile

More opportunities to link together with alike institutions to see what is working for them and exchange solutions.

Vorteile

I enjoy the ability to customize areas that are useful to our facilities.

Nachteile

It would be great if it had the ability to integrate with our system to keep up with all the new employee onboarding.

Vorteile

We are very happy with using the Resolver product Perspective. This allows our organization to track and data track incidents that occur on our campus.

Nachteile

Currently, we have no cons with using this application.

Vorteile

High configurability with deep dive analysis capabilities that connect risk controls to one another across varying categories. Helps bring attention to threats, risks, and vulnerabilities that we would otherwise not have considered as significant.

Nachteile

We advocate strongly for heat map visualizations when reporting the assessments to our leadership teams for review and decision making. The reports in Resolver are PDF, Word, or Excel only and are considerably the weakest areas of the tool as there is little to no configurability in how these reports depict the information, which isn't great.

Vorteile

The time for implementation of the solution was important. We started with a base implementation and through assistance from support have added features/functions to further streamline our processes over time.

Nachteile

There really aren't any issues which cannot be overcome with some customization.

Vorteile

We have used this product for the last 12 years and are very satisficed with all of the features that we currently use!

Nachteile

On occasion there are bugs that need to be addressed and it could take a couple of days to resolve.

The dictionary updates are only temporary and any words saved to the dictionary are only save for the open session.

Vorteile

Being able to utilize the system to quickly manage issues on the site but also have the data to make appropriate business decisions for physical security improvement projects.

Nachteile

Can sometimes take a day or so to resolve technical issues.

Vorteile

Ability to track incidents, generate cases and identify involvements.

Nachteile

Multiple steps and database entries to generate a report.

Vorteile

Cost, Customer Support, Maintainability

Nachteile

no advance feature to on premise software

Vorteile

The product is affordable, and easy to use and track incidents. It also provides a great ROI and helps prove a security department's worth.

Nachteile

The analytical and query searches could be made more user friendly. I wish the main dashboard was more customizable.

Vorteile

Incident Management Tracking and being able to link incidents to risks

Nachteile

It can be a little complicated integrating sections within the platform

Vorteile

We were able to design what we wanted and needed it to be.

Nachteile

Functions do not work in the way it was described, and the support that I expected is not something that has continued.

Vorteile

The software was very easy to customize; all the while allowing us to obtain the metrics and data fields that we wanted.

Vorteile

Resolver is used on a daily basis for our company. It has easy to use and understand menus that make dispatching and tracking all calls a breeze.

Nachteile

The only complaint I have is that sometimes the program runs slowly.

Vorteile

Resolver has detailed frameworks and also facilitates updation. I think these are great features.

Nachteile

Its inability to allow downloading of frameworks and relevant report. Also it would be very helpful if the software allowed uploading of documents for integrating internal compliance program with the frameworks and workflows on the platform.

Also frequent trainings and refresher could also help in using the platform optimally.

Vorteile

GRC Cloud greatly increases the efficiency of our audit department. It handles everything you need for an audit function, including risk assessments, electronic workpapers, audit report generation, review and approval workflows, etc.

Nachteile

We have a large library of auditable entities, which limits our ability to run some reports at the company level and results in occasional latency.

Vorteile

the software is a great tool to identify risk and develop risk reduction strategy for our hospital facilities managers. The reporting is easy and if we want a feature changed the technical support is helpful and understanding to our needs. The heat map is also a useful tool for providing managers an idea of current risk levels and post mitigation risk levels. The software is also useful for sharing new strategies with other site managers that may have a similar risk on a critical asset and the workshops help share this experience with all users.

Nachteile

Sometimes I do have a hard time navigating the software and it's not as intuitive but I am also new to this and feel more comfortable hosting risk management workshops

Vorteile

Resolver:
- allows quick and easy download of information in the form of reports and spreadsheets
- customizable to financial institution's needs and operational processes
- all in one location for assessments, legislation, regulation, and regulatory controls

Nachteile

Sometimes when over-customization occurs, it's hard to follow the processes and who can access what, where and I find that the process of keeping a sandbox current with the actual core Resolver is too much work.

Vorteile

able to create multiple sites, and buildings
download the content in excel format for further analysis

Nachteile

User interface has room for improvement
1) after updating the risk content, the software will automatics refresh and will have to go through the list to find the risk I was updating.
2) while updating the date (last review date/estimated completion date), there seem to be a glitch as I have to update it number of times in order to get the date I want

Vorteile

The analytics and reports allow quick and easy generation of charts and graphs to demonstrate to our user groups and senior management where the company is at most risk.

Nachteile

Some of the key information is not easily searchable, which means for long waiting periods. Moving files into the program is limiting.