Formstack Forms

Vorteile

This product is a way to help with group ticket purchases and a way for fans to sign up for our Kids Club.

Nachteile

Sometimes the formstack entry gets submitted twice. This happens more frequently than you’d expect, resulting in the customer being charged twice and our organization having to refund them.

Vorteile

There are a lot of options when it comes to esign software. Formstack is both competitively priced and easy to use. Most importantly, my clients find it very easy when I can just text them the document to sign.

Nachteile

It's a constantly evolving software and I have no complaints as of yet. If I had to be picky, their mobile app could be more robust.

In Betracht gezogene Alternativen

Warum Formstack Forms gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Formstack Forms

Vorteile

Initial retail product was easy to use and set up

Nachteile

Deceptive B2B sales practice after we reached out to their sales team. Should have stuck to the $50 dollar per month product but they forced us to pay over $1,000 per month with a 1 year contract because apparently we require a BAA due to being a healthcare organization, even if we are in Canada where US law does not apply. Service was also not set up correctly and could not go live as intended. When we requested to cancel within a couple of days, never having gone live, they sent the $16k to collections. This company put a small business under a lot of distress. Sending threatening letters and court action, and has now in large part help push a business breaking even to insolvency and 4 people have lost their job now. Thank you!

Vorteile

It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake.

Nachteile

I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions.

Vorteile

Formstack is pretty reliable. I can set it and forget it. It is pretty easy to make fairly complex forms with intelligent conditionals.

Nachteile

The forms don’t look as modern as other form creation products.

Vorteile

Formstack has all the functionality you need for basic question forms. It has numerous pre-configured fields that you can just drag and drop into your form. I really like the logic and how it is easy to understand and configure. The low price is hard to beat when needing a simple registration system.

Nachteile

There is no customized reporting. If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want. I wish it had some more advanced functionality within the form that would make it versatile to use as a registration software.

Vorteile

Easy to use for the non coder, a lot of integrations and features

Nachteile

Has errors sometimes, but are quickly fixed.

Vorteile

Creating surveys and managing forms is really easy and streamlined compared to other competitors, and so is the overall design of the application

Nachteile

Exporting in different formats is not available, and management of all surveys could maybe be improved upon

Vorteile

Has worked great for extending the Salesforce Platform

Nachteile

I wish data limits were a little higher.

Vorteile

Very easy to use, you just have to drag and drop the fields you need in your form. If you are looking for an app that only makes regular forms this one is for you.

Nachteile

Not so powerful features, i have tried another free apps such as Google forms and it does almost the same the only difference is that those apps have the same functionalities for free!.

Vorteile

Easy to use, easy to collect the information I needed.

Nachteile

Had some difficulty with integrations in our e-commerce.

Vorteile

-It seems like a simple interface
-For simple forms it works fine
-It has many options and allows for all kinds of conditional logic
-It collaborates with many plug-ins and Google apps
-Customer service is kind

Nachteile

-There is no number to call for support
-Emails for support take 24 hours plus for a reply
-The logic if the form is complex gets super confusing
-If the form is too long it lags
-If you want to reorder the form it doesn't work properly - system glitches
-It is 20 bucks a month for the bronze program but for the amount of stress that goes into building one of these and the price you may as well do something more old school like a survey monkey
-I can't stress enough how aggravating it is to solve a tech problem with formstack, they are so slow and not always the most knowledgable although they are quite kind

Vorteile

How easy it is to use for the user and for the client that we send it to . Its only a couple clicks away and takes seconds. Also, when I print to Formstack, a little box comes up and takes me right there and the document is ready to go.

Nachteile

This recently starting happening, after I print to Formstack and the little box comes up to print I use to click on it and it would take me right to the document. Now it is taking me to my profile/account and i cant get out of it. I now have to close out of it and reopen the website again. This wastes so much time.

Vorteile

Ease of Use. Integrations of third party services, customer service

Nachteile

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Vorteile

What I like most about using this software is the ability to gather information digitally. You can send out a link to your form and multiple people can make responses. One of my favorite features of this software is the ability to extract the information as an excel. It give you information all the way down the the exact time that the person submitted their response to the form.

Nachteile

What I like least about this software is the inability to find certain settings. For example, it could be difficult to find out how to disable a form after a certain time or number of responses unless you already had knowledge of it.

Vorteile

There's a lot you can do with forms using this program. You can customize the URL of the form and easily embed it into other sites.

Nachteile

Sometimes when I duplicated forms, I noticed that the logic would get lost. This was frustrating as I would have to go through the form again to add the missing parts of the logic back. We also always had problems with people who saved their surveys being able to access them again.

Vorteile

The ability to encrypt submissions and the simplicity of configuring additional users to view submissions. Finance, operations, sales and customer service all use Formstack and onboarding / training these departments was super easy. We set everything up in minutes. The form builder is super intuitive and easy to figure out. Our team loves the customization options around the email notifications. Would highly recommend.

Nachteile

I don't have any cons as it has served us well since day one.

Vorteile

This is a very user friendly way to create a variety of forms - from camp registrations to alumni gatherings to donation sites, this software can help you create pretty much all of it. It is very user friendly and the customer service is top notch with quick, same-day responses.

Nachteile

I want more - I wish there was even more customization available.

Vorteile

Flexibility, individuality, ease of use, tutorials are strong

Nachteile

Can't seem to change design of submission pages (add logos etc) to make it a nice document to add into reports when needed

Vorteile

It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past.

Nachteile

I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change.

Vorteile

It has many customizable question types and logic options for when to show a question or not. It is fairly easy to build your forms how you want and to view the submissions.

Nachteile

I wish there was a way to send forms/surveys through the program itself and not have to rely on your own mail server. Being able to send the survey multiple times only to those who have not completed the survey would be a huge plus. Increased logic options would be appreciated.

Vorteile

I used the FastForms version of this software. This software is fantastic for basic form needs that require salesforce integration. The software provides an easy to use form builder with a styling tool. Advanced customizations are possible with css and javascript.

Nachteile

Although it is great that we can customize with css and javascript it would be better if some basic things were included out of the box without requiring javascript or CSS. I'd like to see page specific styling and character counters as out of the box features that don't require custom CSS and javascript. However their customer support is fantastic and they went above and beyond to ensure that the customizations I needed were provided.

Vorteile

Good features and good functionality. Very good for integrating with google sheets and google drive to make systems more efficient.

Nachteile

I was moving from a different form generating software and so did the same that I was doing before. They have more sensitive information security which is good.

I was given a warning and so I emailed back and after reading their info page re:information security about how I can comply with their policies.

Replies were not succinct and while I was trying to figure out how to follow their rules they deactivated my form and disrupted the business operation. Sad face. And angry face at the same time

I am sorry I live in Australia and it is 12am here when Formstack is operating.

Sad and feel like they don't really care about me much.

Vorteile

I love that this product is so easy to use. They have preloaded integrations with CRMs BUT if you don't see what you are looking for it is easy to create your own. The form builds are easy to use and the amount of customization is fantastic!

Nachteile

Pricing is a little steep but the product is worth it!

Vorteile

Formstack is one of the easiest form creation software packages I've ever used. The interface is user-friendly and self-explanatory. It's good for developers and non-developers to use, and it's flexible.

I really like how the logic modules function. It's easy to create expandable forms using their logic tools, and takes the stress out of developing an algorithm to do that.

Nachteile

The only thing that I wish was a little better is having the required fields and asterisks stand out more. With a larger and more complex form, all of the fields kind of blend together.

Vorteile

They offered HIPAA compliant data managmenet

Nachteile

Horrific customer service, criminal pricing model, sneaky contract terms, impossible to cancel, huge waste of time working with support, support just gaslights you when you tell them something is wrong

Vorteile

Great form builder with powerful workflow functionality to help you automate business processes

Nachteile

has less element options then its peers like gravity forms or jot form but great for most use cases

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Formstack Forms

Vorteile

It actually does merge Salesforce data into PDF form fields... eventually, anyway.

Nachteile

It's wildly buggy and inconsistent. Admin portal is often a month behind, so billing display errors create unneeded concerns on an almost monthly basis. And if ever you need tech support you must fight your way through 3 level-one novices who barely comprehend American English before you finally get someone who knows what they're doing. Also, their business practices are generally shady and they honestly shouldn't be trusted. Oh, plus they raised their already expensive fee as if they were worth it - they're not. Nintex/Drawloop is 1000% better at only 50% of the annual cost, we should have switched years ago.

Vorteile

Formstack forms are easy to create and more importantly: track. We can very quickly pull insights from our Formstack forms to understand what our audience is thinking

Nachteile

Formstack lacks the customization features of other interactive form offerings.

Vorteile

None! product is not working! causing more issues than solving issues.

Nachteile

Payment links didn't work, we had to spend time fix payment links manually them and make us look like fraud.
Spent hours with the support which couldn't provide working solution.
We had to switch provider and dispute the charge since they try to make us pay for non working product.

Vorteile

Formstack has implemented strict security measures to safeguard sensitive data, whether it is being collected, shared, or stored. Security passwords can be used to encrypt data and guarantee that only individuals with the proper authorization can access particular data. Additionally, workflow approval is in place, so users may only access the form through authorized inputs. Users are able to closely monitor and keep track of every form entry thanks to this.

Nachteile

Better back-end form storing organization structure.
The capacity to replicate forms and guarantee that every rule is copied over.
High-end plans are the only ones that offer advanced base features like payments, approval, multiple users, single sign-in for forms, and more.

Vorteile

Formstack Forms makes it easy to create and manage online forms. I appreciate the drag-and-drop interface, which simplifies the design process.

Nachteile

One drawback is that some advanced features require a higher subscription tier, which can be pricey.

Vorteile

None whatsoever. The product is outdated. Complex to use.

Nachteile

Support is rude. Inefficiënt. slow.

The product is way too expansive

Vorteile

Clean looking product once completed and distributed.

Nachteile

The setup is always a hassle. There is always some minor nuisance that breaks the form. You are lucky to have more than one communication from customer support per business day. So in order to get anything corrected, it takes almost an entire week.

Vorteile

Was the only option when I started over 10 years sgo

Nachteile

No support
Buggy sending
Expensive
No flexibility

Vorteile

I think that they potentially could have given us usable forms, but the process was too cumbersome and the service was poor.

Nachteile

They wouldn't work with us and we opted to cancel, but they refused to release us from what they thought were contractual obligations. If you don't deliver what we contract for, then you better believe that we are not going to pay. They are unyielding. We paid over $2500 for nothing.

Vorteile

J’ai apprécié la facilité de création de formulaires, les nombreuses options d’intégration et l’automatisation des workflows

Nachteile

La personnalisation des designs est limitée par rapport à d’autres outils

Vorteile

Ability to iterate on form development was good.

Nachteile

Their customer support was terrible. They used some legacy scripting which cost us alot to mitigate even though I had asked them to updated their legacy script calls.

Vorteile

When the difficult to build forms were actually built, the functioned

Nachteile

Poor customer service, extremely difficult to built forms, they force you into contracts to look good for their investors, the company run by so many amateurs,

Vorteile

We like that the product was a native salesforce integration and that it was capable of attaching the response PDF to the account object. Unfortunately, Formstack failed when it came to our formatting needs.

Nachteile

The BioSpine Institute needed a short term patient paperwork solution to attached the response PDF to the Account Object.

Unfortunately, we ran into several PDF formatting and rules issues. Our forms required hundreds of rules to hide and show fields based on the patient's input. The rules engine was not user friendly and cumbersome, forcing the user to search for existing rules by clicking through pages. We spent weeks trying to make it work. Our PDFs were 26 pages long when they should have been closer to 8. It was so long because hiding certain pages was impossible.

Formstack Forms produced an unacceptable product as it would slow and hinder Clinic operations.

Formstack's solution?

Formstack suggested using Documents, a feature we had not purchased, to format the PDF the exact way we wanted it. Unfortunately, this would require us to create hundreds of fields in Salesforce and pass the data from the form into Salesforce. We specifically discussed during the sales process that we wanted very little if any patient data in Salesforce. If this were known at the time, we would have looked for another solution.

After multiple meetings and communications, we expressed our desire to cancel the contract due to Formstack's inability to meet our needs as promised.

However, Formstack denied our request and is currently billing us every month for a product we can't use.

If you're looking for a form solution, don't use Formstack for Salesforce.

In Betracht gezogene Alternativen

Warum Formstack Forms gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Formstack Forms

Vorteile

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Nachteile

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work.

I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end.

Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.

Vorteile

In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Nachteile

The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Vorteile

I initially liked working with the people, for the most part, I think the ones I delt with are more or less at the mercy of their employer and it appeared as though they were mislead on the capabilities so I don't hold them responsible.

Nachteile

I only discovered them by researching systems that integrated with Infusionsoft. After several discussions and the sales person researching the uses I needed and whether or not Formstack could provide those solutions, it was determined that it does offer the integration with infusionsoft and that we could build a form that we can use for checking clients in for appointments, collecting information through intake documents, onboarding new staff and clients. We discussed at length using the forms to collect patient data that could sync with our CRM, Infusionsoft and this was all confirmed. The price was quoted to me that would include Formstack, Docs, and Sign. It was more than I was paying for an electronic document system, an electronic check in system, an integration tool, and an onboarding / training tool however the convenience of consolidating all of these into one platform was the reason I purchased it. After a full month of trying to set it up with my rep, talking to the strategic accounts manager, more testing with my set up rep, it was finally determined that integration with infusionsoft was an additional custom coding project and would cost hundreds more a month. This was not what was communicated, I was invited to meetings with the developers to sell me an integration, I asked for a refund and and was happy to talk once they had the integration they advertised. They agreed but never gave me the refund. Their mistake cost me about $2,000 for an unusable product.

Vorteile

Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Nachteile

Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Vorteile

It is completely web based. That is really the only good point about the solution.

Nachteile

Where do I begin? Our team who used this software constantly received Error: -1 (Submission could not be updated) when editing a form. This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost. We contacted support, and instead of being helpful, they blamed it on the browser (when we had tried all possible browsers (IE, Firefox, Opera, Chrome, Safari, and even Edge) and were able to replicate the issue on all of them. Then support said it was our internet connection. After receiving this error, we performed speed tests and were getting higher performance than what our contract said we should get (well above the recommendations Formstack had). Then they said it was because we were using a VPN (which we were not). After all of this, the next person told us to try a different browser, then test internet speed, and then turn off VPN. This nightmare went on for weeks when we finally cut ties with them.

Vorteile

As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators.

I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck.

Nachteile

I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read.

Vorteile

Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us.

Nachteile

Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it.

Vorteile

Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Nachteile

If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Vorteile

One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

Nachteile

Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality.

This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

Vorteile

Lately, nothing. The forms are fine to create, drag and drop's fine, etc. But then there's limits on how many responses you can receive. If using this as an ongoing product, eventually you're going to reach that limit. How's one to know the quantity of responses they'll need for a recurring form?

Nachteile

There's no contact. I can't seem to get a single human to reply to multiple support and billing issues to the point that my account's now suspended. ZERO human reply. Automated replies with no actual help. I don't recommend them because if you can't get support when you need it, what's the point?