Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.
Kareo helps practices manage the complications involved in insurance billing. Medical staff can enter patient data and verify their insurance claims immediately. Kareo also provides a schedule and appointment reminder that helps practitioners schedule appointments with their patients and send appointment reminders to reduce no-shows. The built-in messaging feature allows practices to communicate with their billers, patients and employees. Other features include billing analytics, advanced claim processing, document management and agenda planner.
Kareo is ICD-10 compliant medical solution used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.
Teegan F. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 2-10 Mitarbeiter
Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.
I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.
There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.
Blake O. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 2-10 Mitarbeiter
Reporting, posting payments, sending invoices, etc are all a breeze with the software. Customer service is without a doubt the most helpful and easiest of any vendor I've ever used.
The software is very easy to use after a few weeks of learning the in's and out's. I likely don't utilize half of what the software is capable of, but it's perfect for what I need.
I wish it was possible to integrate the Kareo Practice Management software with more than one EHR in my industry. It is only available for Medicfusion integration.
Brian S. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
[SENSITIVE CONTENT HIDDEN] is great and all of the support folks are top notch. Some are a bit hard to understand but I got used to it
Easy to use and fairly simple to understand. Plenty of support and library of video and print help at the touch of a button
Not really anything it was a great experience so far. Posting is difficult to understand but the help is there to clear it up
Mathew C. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
Not good. See my "Cons" list above. Unfortunately instead of month-to-month...the sales guy (who, after you sign up, you'll never hear from again) talked me into 1 year. Now I'm trying to buy out that year so we can go back to CollaborateMD...which was much more evolved...user-friendly...with features that actually work.
Fairly easy to use on a daily basis for me as the physician, entering SOAP notes. I did like immediately entering ICD-10 and CPT codes right after seeing the patient and writing my note.
Relatively inexpensive compared to other options
1. I guess my expectations for a "success coach" were different from what they provide. If, during implementation you want to schedule time with your "coach," that person provides you a link to THEIR schedule and you find a time (usually at least a week away) and pencil yourself in.
2. Many ICD-10 and CPT codes for my specialty are not in Kareo when you go to create the superbill. It's been 2 years now....unacceptable.
3. To link to a lab or pathology...they provide you with a form which then gets sent to that lab. From there it's up to you to see that it happens. Both the hospital lab we use and UCSF dermatopathology were unable to link with Kareo.
4. The "voice reminder" feature is a really bad late '70's computerized voice. If it calls a patient and gets a voicemail...it begins talking as soon as it hears a voice (the message) so by the time the patient's recorder begins recording...the message is already almost over. The patient is left wondering what that computerized voice was and who called?
5. The visual accounting screen is really poorly laid out.
Antwort: Kareo 6.12.2019
Hello Mathew, Thank you for letting us know about your experience with our system. We value any and all feedback about our software, as it helps us to continually evolve and improve our services. It is important to us that your practice is set up for success in every way possible, and our Success team is an important part of that process. In addition, our Support team is available and willing to provide immediate support if your Success coach is unavailable. We currently have a specialist assigned to your account, and they will be contacting you immediately to address your specific concerns.
Shirley W. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 2-10 Mitarbeiter
When we first went to Kareo, we were coming off a system that had brought us to our knees: nothing worked right, clients were frustrated and we had no faith in things reported in the system. Kareo changed all of that for us--we were able to have reports we could trust, true transparency for the clients, and so many functions we were able to do more efficiently.
We love that the software is intuitive, and we can teach a clinic how to use it (on a basic level) in about an hour. The reports are accurate and easy to use. We can set up favorite reports, and generally get help whenever we're "stuck"
Enrollments--getting providers enrolled properly and getting assistance with those enrollments. Also, we really dislike that they offshore their help desk. It's challenging to get someone who can help us when we get an offshore rep.
We also wish there was a better defined collections procedure/status in the system which would help us better monitor what's gone to collection.
We cannot bill UB04 charges for facilities out of Kareo.