Eaglesoft

Vorteile

It is extremely user friendly and intuitive. Most functions are graphical so if you have a difficult time doing something you can figure it out just by looking. Well integrated products including their imaging software.

Nachteile

New staff struggle a bit because it is not the most popular software out there, but once they learn they are hooked!

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Vorteile

Love the features of sending claims and using the attachments. Check eligibilty right thru the program is easy and a must.

Nachteile

The programs tends to freeze up at times and can be frustrating.

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Vorteile

No frills, no nonsense practice management software. Easy to use and view scheduler. The team picks up on training very quickly.

Nachteile

Feels outdated before you even use it, and the "updated" features feel like you're in 2002. Instead of updating or adding features, it just has added partners so you end up spending hundreds of dollars per month on additional monthly subscriptions just to have updated features (like online forms, patient outreach, electronic statements, payment partners, etc.).

Vorteile

Eaglesoft offers so many features to make practice management so much easier. Their reports, charting and treatment planning are so organized. I love the insurance aging report and how you can make notes that can be tracked and filtered through the insurance outstanding claim window. This saves so much time. There are so many features to list that we love.

Nachteile

I would have to say the only thing as this time I would like to see improve is to be able to print patient notes from their chart note screen instead of having to go to patient master notes.

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Vorteile

I like everything about Eaglesoft execpt the clinical chart

Nachteile

The charting it's not user friendly I like Dentrix better

Vorteile

Good integration between the schedule, the images, the treatment plan. Love how we are able do the same task using 2-3 different ways.

Nachteile

1) very poor customization with teeth charting2) non-intuitive and complex menus3) very slow to incorporate latest technology (still cannot use on apple devices / takes at least 6 months to be able to install after every new windows version)3) not mobile friendly (in 2022 - can you believe that?)

Vorteile

Ease of use. You can teach yourself how to use it.

Nachteile

There is no way to access every thing in one place. I would like to "edit" thr patient from the schedule and ither similar things.

Vorteile

Very easy to use pretty self explanatory

Nachteile

Only one person could work in the chart at a time

Vorteile

Eaglesoft has many great features and it is generally very user friendly

Nachteile

It is a server-based system that does not seem to be keeping up with the times. For example, the most recent version of MS Office that it is fully compatible with is 2010; which is not supported by MS any longer. It is also only compatible with a very select few printers and scanners.

Vorteile

Ease of use. For the most part it is easy to use. Answers are easy to find if you have questions.

Nachteile

Getting kicked out or locked up when using during the day.

Vorteile

Claims submission was easy and user friendly

Nachteile

Reports are hard and not easily customizable

Vorteile

Eaglesoft does allow us to do many things that simpler dental software cannot, and most of that starts with reporting. There are many comprehensive reports that allow us to see what is going on throughout our practice, including but not limited to: production, collections, insurance, accounts receivable. The list goes on. But most importantly, this allows us to keep track of everything that's going on with our patients, from a clinical and administrative perspective.

Nachteile

Customer support with Eaglesoft is severely lacking. Every time we experience any issues are bugs, we are politely told to deal with it until the next software update. But they do make it very difficult to do updates.

Vorteile

I like that when I first used Eaglesoft, I was able to learn the most basic features very quickly. Learning more over the years, I am able to utilize most needed to get my job done as well as teach new comers.

Nachteile

I do not like that the alerts do not pop up when I go to walk out. Some alerts we made were account related. I also wish there were a cloud-based version of this although, given the data and memory capacity, I know that would not be possible.

Vorteile

The best part of Eaglesoft is that it puts the payments directly to the procedure that you were paid for.

Nachteile

It was a very complicated program to learn and took the office a few months before everyone was comfortable using it.

Vorteile

[sensitive content hidden] was great she was able to get the system back up and schedule a system update

Nachteile

system crashing and they were able to get the office back online

Vorteile

I like using Eaglesoft, the updates are few and keep the program running smooth. Updates made to charts and treatment plans are easy to manage.

Nachteile

I dislike the Lack of features for X-rays.

Vorteile

Eaglesoft is easy to use and has a number of helpful reports to check on the health of your dental practice.

Nachteile

I feel that Eaglesoft support is greatly overpriced. We rarely use it in part because the hold times are usually so long that we do our best to avoid calling them. It also seems the price increases every year.

Vorteile

I love that all of our needs for a patient are right at our fingertips! Patient information, charting, imaging and billing in one location.

Nachteile

We do run into problems where computers become disconnected from the main server but customer support is there to help us every time and get us up running again quickly.

Vorteile

This software was so easy to learn. It took almost no time at all to feel proficient. It has so many functions to help me in my day to day use as a clinician. It is so easy to use that I was easily cross-trained to help support the administrative staff in the front office when needed.

Nachteile

Being that we have 4 office locations, there was no way to link the software. You could not access the information from one office to another. We have now moved on to a cloud-based software but I still miss a lot of the functionality of Eaglesoft.

Vorteile

ease of scanning paperwork
certain reports are very helpful
task manager helps to remind staff members of specific things that may need to be done.

Nachteile

Claim processing/editing
Service editing
lack of Program compatibility
Treatment planning
Tabbing
reports printing all open claims (It never prints them all)
Also another suggestion any time an appointment is moved/Changed it should auto log in the notes whom did it to help larger offices save time

Vorteile

I like how when you want to schedule one family, all you have to do is right click and it lets you add all the families to the schedule

Nachteile

In the beginning the software is hard to understand. Some things are placed in odd spots. I wish there was a way to see families accounts instead of having to exit out of the families account and then have to look up the patient from the same family again.

Vorteile

* Ease of treatment planning and printing treatment plans

* Easy to be chartless

* For the most part if I want it to don something I can make it do it

Nachteile

* At times the ledger can be difficult to understand

* Need to be able to input more detailed insurance coverage; such as downgrades, age limits, waiting periods, missing tooth clause

Vorteile

If there are any errors in processing a claim, the reports are that print help you determine what corrections need to be made. It is not unlikely for you to receive a call from support if they notice you have claims stuck in in-process. They pay attention to what changes you recommend.

Nachteile

We have had a few glitches with ghost appointments or accounts that are boggled down but I have had the same issue with the competitor software.

Vorteile

This software is the most user friendly and easiest to learn of all the
dental software that I have tried.

Nachteile

I would like to see the software be able to better integrate
devices such as intraoral cameras and digital xrays ( other than Schick).

Vorteile

It was very easy to learn for someone who had no experience in the dental field. It had plenty of features to keep us organized and running effectively even with transitioning patient files from paper to fully electronic. Excellent for a small dental business!

Nachteile

Very little to be disliked. Graphics could be more appealing and other small things like that but overall functionality is excellent.

Vorteile

Ease of use and customization ability for all users

Nachteile

Limited in running reports regarding patient analytics

Vorteile

Great for using at school but a little outdated

Nachteile

Outdated. Navigation and finding certain items can be tedious

Vorteile

Eaglesoft is the most comprehensive of Dental software functions and features, It's impressive in appointments patient records, and history.

Nachteile

Eaglesoft required specialist technical support for troubleshooting and maintenance.

Vorteile

I think that Eaglesoft is one of the easiest, most concise dental office software out there. Practice reports, patient reports are easliy accessible for administrative purposes.

Nachteile

One thing I'm not fond of with Eaglesoft is the rescheduling of appointments, I think there could be a better, quicker way of doing that.

Vorteile

Eaglesoft is widely used, so most dental professionals know how to use it. It's also very easy to learn. And with each new version it gets better and better.

Nachteile

Honestly Eaglesoft today, still looks like Eaglesoft back in 2015 when we started. You'd think there would have been improvements in the graphical interface by now.

Vorteile

Support answers the phone eventually, but normally the issue is that development has not fixed an old issue and that they have not kept up with technology.

Nachteile

Really developing and fixing eaglesoft stopped 15 years ago. Changes today are mainly cosmetic. Imaging resolution is stuck in the 80's....can't save HD images, can't use HD cameras - will have to dumb down resolution to get ES to work - know issues for years and no attempt to fix it. database is a 32 bit database living in a 64 bit world........

Vorteile

The software is easy to use and easy train other members of our team. Extremely user-friendly. The interface is also clean and modern.

Nachteile

X-rays uploading and loading takes some time. Also, confirmation and reminders options are not reliable so we had to sign up with a third party company.

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Vorteile

Financial tab- easy to navigate through all financial transactions, filters in account to enter criteria as period of time of payments or patients on same account. Also reporting is super clear- Production, Adjustment, Collection! Treatment plan reports, report by procedure codes are great. Report for certain period of time can by done by the end of the day/ month/year (closing reports) or by specific date. This way you can have perfect accuracy in data. Another great future is the calendar window pinned on the left side of the screen which easy can take to a different day.

Nachteile

Cancelled appointments go to so called Quick Fill List and is the only one option to create a contact for incomplete treatment. Also the notes on this appointment can be deleted any time, they are not permanently saved and do not carry the information of who did it and when unless entered manually- but then once again this info always can be deleted.

Vorteile

When it comes to managing the end-to-end operations of a practice, Eaglesoft really can be a one-stop solution for providers as well as the front office. This improves efficiency and drives value that can be realized from the software investment, but it really does require the organization to be "all in" with regards to fully implementing Eaglesoft to realize its full value

Nachteile

Reporting effectively needs to be blown up and started over. While there are several out-of-box reports, there is no way to customize reporting that does not require getting Eaglesoft involved, and in many cases it goes absolutely nowhere. There are so many better reporting technologies and capabilities that enable template reports to become hundreds of other reports, and Patterson desperately needs to get a 21st century reporting capability added to the product.

Eaglesoft desperately needs a new web-based UI. the 32 bit UI in 2018 is difficult, and subscribes to a user mode that is quickly becoming out dated. Watching our hygienist and doctors use the product day-in and day-out I see many areas where a new UI with a new Reporting engine would go a long long ways in rejuvenating a product that is otherwise very capable in facilitating the management of a practice

Vorteile

The most impactful feature for our office is the reports you can create. Each report is easy to customize and utilize for your business needs.

Nachteile

I feel the FAQ website for Eaglesoft could be improved to include more detailed information when a issue or questions arise. I would prefer not to have to call support.

Vorteile

We really enjoy the ease of logging in and changing appts, and keeping patients information up to date - had great reminders and ease of use with statements etc.

Nachteile

There are some glitches that will occasionally pop up, the company doesn’t ever reach out ahead of time and warn you. You usually end up finding out when you call in to find out what’s going on. Eaglesoft just like any softwares can have issues just get ahead of them and reach out before hand

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Vorteile

It is the best software available for general dental professionals. Everything is easy to do and there isn't anything my staff can do that I am unable to undo. The settings allow for each user to have different access to things.

Nachteile

Eaglesoft is currently not cloud based. We have to have a physical server to use this software.

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Vorteile

When I used to work as an office assistant in a dental office, I used Eaglesoft all the time for data entry, internal communication, and to lookup patient information. It was fairly easy to navigate and it served as an excellent substitute to our previous paper filing system.

Nachteile

Without a guide, it can be difficult to navigate the platform and understand what the software can and can't do. For example, there are a number of keyboard functions that allow you to find a patient, lookup sensitive information, etc. but the help icon doesn't ever tell you about these shortcut solutions.

Vorteile

This was by far the easiest dental software that I have learned to use in the healthcare field. The software interface is simple and straightforward, which helps when you are new to the software and have not quite memorized where everything is. The one feature that I found to be the best and most helpful for myself was the patient charting portion. I have used other software where this has been an issue in the past so it was refreshing to have this specific part flow so effortlessly.

Nachteile

There were no areas within this software that I found to be subpar or unhelpful to me throughout my use of it. It would be wrong of me to even say that I found something within this software that made me like it less, because in all honesty there just was nothing I did not like about it.

Vorteile

So many reports and multiple functionalities within the software. Easy to customize

Nachteile

Not every office uses it, so it’s difficult to train

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Vorteile

Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.

Nachteile

The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment.

Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network.

I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.

Vorteile

I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.

Nachteile

There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).

Vorteile

The ease of use comes in the many different shortcuts to get to where you want to go- images to chart....chart to notes.....notes to front schedule....there’s a shortcut to wherever you need to go next!

Nachteile

Sometimes it shuts itself down or kicks me out of my application for “an illegal operation” however I did no such thing

Vorteile

So user friendly. Everything is right at your fingertips. If you have any questions at all they are quickly and efficiently answered by customer service.

Nachteile

I really dont have any complaints for this software. If I have ever had any questions or issues it has been resolved in the matter of a few minutes by simply chatting with customer service.

Vorteile

I am learning Eaglesoft without training and find that it is very user friendly. I had filled in at a couple offices and they just did not have time to train me so I just had to figure it out. It was not hard. The designers were very good and made it easy to use .

Nachteile

I came from using PracticeWorks for 20 years followed by OpenDental for a shorter time. Of course, changing to a different program is always challenging. Again, I probably should have had some training and still can not figure out how to generate certain reports. If I am trying to balance the morning (if it has been a busy morning I like to balance at lunch so if there are mistakes I don't wait until end of day to fix them), I can not generate collection/ production report.

Vorteile

Fairly user friendly, lots of different applications and features that are easy to navigate and use. Front office and administration and clinical staff alike can all navigate the platform and use the features to their advantage.

Nachteile

Some of the billing features are cumbersome and hard to navigate, would like to be able to control more aspects of the patient account/ledger.

Vorteile

I've used Eagle soft for close to 12-14 years now. It gets the job done. We use it to manage 15 offices through out the state. In the early days doing this was very cumbersome. Over the years the software has allowed us to report on all aspects across the various offices.

Nachteile

The consulting cost to get it installed and running is kinda high. Shop around and see if you can find some decent consultants. This issue is that since it is niche software you are kinda stuck.

Vorteile

Scheduling and treatment planning is so easy with Eaglesoft!

Nachteile

Nothing I would change at this time! The live chat helps with any questions that may arise.

Vorteile

Before I became a para, I worked part time as a CDA and I still do temping. My favorite dental software is eaglesoft because of the ease of use, the dental chart is very straight forward, and it is easy to communicate back and forth with the front desk/other clinicians. I like how organize the schedule is, it is easy to invoice your work, schedule the next patient appointment, and very easy to collaborate with other dentists/referrals.

Nachteile

Although eaglesoft is my favorite software, we do come into contact with "bugs" at times, sometimes I will be in the middle of writing my note and then the software freezes/error pops up. There has been several instances where we have reached out to eaglesoft and they have helped us along the way.

Vorteile

It has all the bells and whistles needed to run a practice

Nachteile

There are so many ways to get to the same point. So complicated.