CloudCall

Vorteile

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

Nachteile

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

Vorteile

How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

Nachteile

There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

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Vorteile

It integrates with most Recruiting CRMs. You have unlimited texting and calling in most countries so is cost effective from that perspective. The sales people were easy to deal with.

Nachteile

Buggy and inflexible. The system doesn't like it if you are on multiple devices (laptops, pc and phones). Makes it hard to be agile and flexible. This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well. Integration breaks down. One day my account number just changed without anyone telling me that was happening on that day meaning I wasn't able to login. The iPhone app is APPALLING. Yes, I'm using capitals. It was worse before they updated it a year ago but even now it's not particularly great. Hard to login in to and no way of transferring a call from PC to phone.

Vorteile

The integration of mixed services and options, it makes it easy to manage the communications within our company and outside.

Nachteile

I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this.

Vorteile

Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.

Nachteile

No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone

Vorteile

it integrates with Bullhorn CRM software.

Nachteile

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.

Vorteile

Cloudcall is great that it integrates with Bullhorn and inserts calls and text messages right into our client/candidate records.

Nachteile

There are lots of features that are "almost there". The phone app would be great if it worked properly. The computer extension would be great if it wasn't so glitchy. The guts to the program are all there but it really needs to be tightened up in order for this to be a great product.

Vorteile

I have used CloudCall for over 2 years now. I have used a few phone systems in my life, but this is the easiest to use. We have it integrated with Salesforce so everything is automated.

Nachteile

Overall it is a great platform. But it occasionally has connection issues. Not as bad as other platforms though.

Vorteile

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

Nachteile

I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

Vorteile

Can categorize calls and write notes directly in CRM
Click to call feature
Can customize which user has access to which feature
Can record calls and log them in CRM

Nachteile

API is very basic
Reporting feature is limited
Admin Portal is not user friendly and options hard to identify
Customer support seems to be constantly under staffed and chat function always delayed.
Chrome extensions do not work together

Vorteile

I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

Nachteile

This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up.

It is antiquated tech over at Synety. And no API's to other softwares.

They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

Vorteile

The system was a good choice for us 3 or 4 years ago when we signed up. The functionality at the time was good and there was an integration (although a bit hit and miss) with Salesforce. So this and the price point swayed us to us Cloudcall.

Nachteile

There has been little in the way of useful development in the last few years. Looking at other software systems, the integrations they offer, the ease of data in and out of the platform, the ease of managing teams and agents, cloud call are now way behind

Vorteile

Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely.

The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

Nachteile

Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package.

The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

Vorteile

Loved the Bullhorn Integration, with automatic notes as it essentially functioned as "call center within ATS"

Nachteile

Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered. Always an excuse as to why it isn't their fault as it's some other vendor, provider or partner's fault.

Vorteile

We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved.

Nachteile

I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function.

Vorteile

It has a great integration with our Salesforce product. Easy to maintain and config. The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

Nachteile

Sometimes the token authentication breaks, I need to reconnect for quite a while.

Vorteile

It's online
It's scalable
Its easy to adjust
It emails me voicemail messages that we have missed!
It has a dashboard

Nachteile

I need to get a custom made dashboard for real time key customers. don't know who to ask because it isn't offered.
The phones don't show who else is on the phone.
The interface online is getting old and some of the settings, especially around setting out of hour messages etc are clunky.

Vorteile

what I like most about CloudCall is how user friendly it is.

What I LOVE ABOUT CLOUDCALL, is there amazing customer service. They go above and beyond to satisfy their customers. And their support in these crazy Covid times as been priceless, supportive and amazing!!!!!!!!!!!

Nachteile

THERE IS NOTHING NOT TO LIKE.
Customer service is on point and the software delivers exactly what is promises.

Vorteile

SMS features are great when they work, but it stops functioning frequently.

Nachteile

Faxing, SMS going down frequently. For no reason it seems.

Vorteile

Prior to CloudCall we would have to manually dial prospects and then record the activity. CloudCall one click dial had an interface that allowed you to select a pre-install drop down fields created by our SalesForce admin about that activity and your done. This save us a tremendous amount of time and it cut down on forgetting to record activity during call blitz.

Nachteile

There were times when you would have to hit the page reload on a SalesForce account page because CloudCall would freeze up. I think that maybe that was a SF issue but no one has determine the culprit. None the less this happening is not out weighted by the convenience.

Vorteile

CRM integration and ease of use. Great system.

Nachteile

Nothing. We have found the product and support to be excellent.

Vorteile

The phone app is great, you can use international alias numbers which is very useful for doing business internationally

Nachteile

The connection quality can vary, when there is an issue it has been tough to pin down in the past.

Vorteile

Cloud call allows you to click on a phone number on your computer and connects you through on your phone. We implemented this software so that we could record conversations for training purposes.

Nachteile

The caller and the recipient are recorded separately which makes it difficult to understand what is happening in the conversation.

Vorteile

I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls.

Nachteile

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price.

Vorteile

It's embedded perfectly into Salesforce. You can log and mark all calls seamlessly. Saves you hours of manual time.

Nachteile

It is a little klunky at times. Not the prettiest interface but it gets the job done.

Vorteile

It's very easy to install and easy to use in that you can now click on the phone number shown in Bullhorn to call a candidate rather than having to type the number on a dial pad

Nachteile

There is a noticeable lag between the other party and myself when we speak. This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists. I far prefer simply calling from my cell phone.

Vorteile

Good call listening quality, no issues with promised capabilities.

Nachteile

Integration with our crm, not a cloudcall issue.

Vorteile

if you using Cloud Call you can record all of you call conversation, between you and you customers or event your partner call conversation,

Nachteile

Cloud Call have many features Automatic Call Distribution, Call Forwarding, Call Controls so you can mange your call

Vorteile

The software is easy to use and great access to all features and capabilities of the integration.

Nachteile

Im a new user and getting use to the system but so far no complaints

Vorteile

Working from home meant i need to streamline my call process to enable me to maximise the limted time we have had due to more resources needed with the impacts of covid.

Cloudcall has enabled me to work from home much more efficiently.

Nachteile

The integration went well however i do feel things could have been explained a little better as a novice to the service initially

Vorteile

Seamless system, I have not had any connection issues since I began using this product. Easy user face to navigate as well.

Vorteile

I love that the callerID pops up so quick, its conveniently on my desktop and not just on a phone. Its easy to find people, and its easy to transfer/forward calls. It was also able to connect with our software, to where if a client calls their profile automatically pops up, so we save time not having to look people up.

Nachteile

I wish that it would connect with the phone that i have now, so that i could see who was calling on my phone screen not just on the computer.

Vorteile

CloudCall is a seamless integration that allows me to concentrate on my daily sales targets rather than admin, and puts all my data in one place making my daily work tasks much more streamlined.

Nachteile

Customer support were a bit slow, however their positivity and friendliness more than made up for it.

Vorteile

The best thing is that I can respond to the comments and messages of my clients, immediately update the commercial information and I can see the most visited things on my commercial page.

Nachteile

A live panel that shows the call status of each agent would be much more useful for development.

Vorteile

We need to consult with clients over the phone, call monitoring and call whispering has been incredibly useful to ensure consistency across the business.

Nachteile

I have needed to delete and reinstall the app a couple of times.

Vorteile

I’ve recently started using CloudCall during the pandemic and it has really streamlined my business and made life so much easier. Helps me capture all conversations and activities without any effort. Great software system and syncs with our CRM system perfectly.

Nachteile

Can’t think of anything. I’ve never used a system like this before so don’t have much to compare it to.

Vorteile

Cloudcall is probably one of the best cloud based products I have used. The call quality is excellent, it's simple, dependable. Very rarely did a call ever get dropped.

Nachteile

My employer paid the cost of using Cloudcall so I couldn't tell you the exact price BUT he did mention that the price was quite high. We ended up switching solely because of the cost.