Bookinglayer

Vorteile

The most valuable thing this company has is the customer service. They are always very helpful to make sure you customize the product so it adapts perfectly to your needs. I had the pleasure to be in touch with [SENSITIVE CONTENT] during my onboarding and we were able to find the perfect fit for what I was looking for. We still need to make the best out of all of the functionalities Bookinlayer has, but so far we are loving it.

Nachteile

I would love the booking page to be on our own webpage.

Vorteile

The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

Nachteile

A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

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Gründe für den Wechsel zu Bookinglayer

Vorteile

The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

Nachteile

The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future.
There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

Vorteile

BL provides adequate tools for the niche of accommodation + activities hospitality businesses that other software doesn't. Plenty of metrics, an easy and intuitive backend and most importantly a great booking engine. After trying several other competitors we definitely are settling for BL.

Nachteile

Our main feedback would be to improve financial metrics, such us daily and monthly income data, which are now there but need some improvement to add more value.

Vorteile

It is the only software that has accommodation and tour/activities in a well working software. Lots of great tools, that mage customer management and booking platform super nice and easy to use

Nachteile

Changes in the middle of high season, that led to hreak downs

Vorteile

Most impactful is that you can easily combine your accommdations with other products. The magic happens in the creative 'package-'module, where you can combine all kind of your products like activities, guidning, rental, classes, services and other add-on's that the guest want to book in just one single booking.

Nachteile

The 'Look & Feel' module is really great! But, it could have more modern style widgets according to daily standard web design. It is a little outdated, especially the media features. But if you have good knowlegde about CCS, HTML and JS you can easy work this around.

Vorteile

The software and the back-office is very intuitive. It makes it very easy for anyone new to the team to get used to it!While doing check-ins you can quickly access a guest profile and see the status of his booking.Being able to create different user’s accounts with different levels of access is also really helpful for our business.Our customers also really like the new booking interface.

Nachteile

Cons : The mobile version is , so far, not the easiest to work with.

Vorteile

The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Nachteile

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

Vorteile

Bookingplayer permits the communication to the guests is great. It functionality is great and easy to use. It is perfect that accommodation management is included along with activities

Nachteile

Sometimes it is possible encounter a bug here or there, it is necessary resolved right away. It doesn´t possible change the name of the buttons.

Vorteile

Great when dealing with both accommodation and tours within the same bookings as we do.
Amazing support and flexibility.

Nachteile

Mobile App could use some attention.. will be talking to support to hopefully make some improvements soon.

Vorteile

La decoración del hotel , era muy bonito. También la zona de la piscina .

Nachteile

El hotel está al lado de una autovía y El ruido de los coches pasando es insoportable. No pude descansar bien

Vorteile

The automation of all reservations and payments was a game changer for me. Saves lots of time, stress, and removes human error. The daily use of the app is very pleasant and easy to use. The online booking engine is clean, slick and intuitive for our clients.

Nachteile

I guess the price, but you get what you pay for. Its the best in my opinion. I did spent alot of time researching other options and this was a clear winner for me.

Vorteile

Le produit est super bien et efficace et bien consus

Nachteile

L'intégralité n'est pas difficile ,et rapide

Vorteile

One of the things that i most like is:

- easy to use
- new staff learn quickly
- i can charge by differnt platforms (stripe, bank transfer, debit cards...)
-i can send easy link to guest to check in or pay
- support agent respond very fast
- they have a nice support page to see clear the steps to solve problems
-i like some staff alaready worked with Bookinglayer in other surf camps

Nachteile

I know they try getting an app but it didnt work i think. maybe soon will be out the app

so will be nice that from my phone is a bit more friendly as sometimes can be a bit difficult to do all by phone.

Vorteile

In the beginning i found it not easy to use, but after months of use (lets say more than 1 month) i got used to it and now it helps and facilitate my work.

Nachteile

Sometimes i feel that our customers have some difficulty on making a booking. To solve that, i send them a voice message or a phone call explaining that they need to click in the link, select a surf trip date, insert their data, etc. and it works well.

Vorteile

Bookinglayer are a fairly small company and as such are a great fit for the small surf and hostel businesses that they aim at. You can really tell that they really care. They help every step of the way in setting up your bespoke system, and respond quickly to all enquiries.
The back office is pretty easy to use in order to add new rooms / packages / services.

Nachteile

It could be a little easier to use and make adjustments on one's mobile, but this is a very tiny issue

Vorteile

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated.
2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business.
3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

Nachteile

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated.
2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

Vorteile

Easy to use & the fact that its growing and improving so regularly. You guys have made something that works and that's where most people would stop. but you have been pumping out updates and new features on the reg and thats why I wouldn't change for someone else.

Nachteile

Are some features that havent been available but with support from your team and feedback by us are being worked on or added in the future and that's not a negative at all this above anything is something I'm most stoked about. so that's not too shabby for a con ;)

Vorteile

- The automation of guest replies and payment options.
- It organises all the bits and pieces into one place.
- It saves time!
- The support team are great!

Nachteile

- I'm not a tech guy so the set up was quite challenging for me. I understand the idea that through my involvement in the set up process I've become much more comfortable navigating the product.

Vorteile

We use booking layer because we can sell by beds and not just rooms and we can separate guests and add differents activities to any of the guests.

Nachteile

None, it was perfect for our business and easy to use for the all front desk team.

Vorteile

Very easy to setup yourself with flexible and to the point customer support! Useful partner software integration and clear calender / booking overview. Plus: the possibility to extract all booking- and customer-data into an excel or csv file.

Nachteile

- Limited in rule setting for automated emails, but apparently more progress on this soon
- Not yet the possibility to create reseller accounts.

Vorteile

It's amazing how they adapt their features to the real needs of these types of businesses. The booking experience is ideal and helps us get many more clients.

Nachteile

At first it can seem a bit difficult to configure but once you get some experience with the system you realize how thoughtful its configuration is.

Vorteile

The way the frontoffice works and the easy to use back-end. It's a clear system and they have a fast responding team in case of bugs or problems.

Nachteile

Reporting could be better, b-to-b options could and will be improved

Vorteile

Adaptibility

Nachteile

Nothing so far!

Vorteile

Booking Layer system is very easy to use and is user friendly. The support from the Booking layer team is very supportive and are available in a timely manner. The soft wear set up for our business has worked well for us

Nachteile

I don't think there is anything that didn't work for us. The system is very good

Vorteile

It's easy to use. Lot's of different ways to see the data, the calendar and info about guests. But also easy to use for a employee.

Nachteile

When you're setting up the packages you really have to got some experience, otherwise mistakes are being made.

Vorteile

- Attractive Design
- Intuitive use
- Family like business with high customer service
- Precious Help and advices on the set up
- flexiblity to adapt to our business needs
- Reactivity on all requests
- good app support
-Dynamic team behind this tool: they keep improving the software considering the different specific requirements
- the team s high knowledge of the surf/kitesurf camp business needs

Nachteile

not that much all my feedbacks have been taken into consideration to improve the tool in a short time.

Vorteile

The structure and layout/setup
Easy to use for anyone
The customer support and info online

Nachteile

In the beginning, we found quite a few options not working well or bugs that needed fixing. It was always sorted straight away though.

Vorteile

User friendly, efficiency, quality of support

Nachteile

.

Vorteile

Clear bookingsystem. Easy to add items, packages, discounts.
Good overview of the day/month/year
Integrations work well with gmail & mailchimp

Nachteile

There a few minor bugs, but when i point them out to the customer service they mostly fix them.

Vorteile

- simple
- adaptability
- front office attractive

Nachteile

Configuration takes a bit of time but it’s so simple and I’m not sure we can find any software with fast configuration as we all need to specify our products.

Vorteile

It is easy to use and is very logical in handling. In a few clicks i get all the informations i am looking for and can handle my bookings and timings in 5 secound...

Nachteile

It takes a bit to set up your way of business but it is well worse it.

Vorteile

ease of taking bookings from our website

Nachteile

it is not intuitive to set up, and certain functions could be better steamlined

Vorteile

Amount of options

Nachteile

2.0 version booking form could be more easier

Vorteile

Best way to connect guests with an online payment plaftform integrating packages, booking options, payment methods and automatic comunication by email.

Nachteile

Some adjustments with the connection for surf school - camp users login

Vorteile

The surf group module.

Nachteile

That more people will be able to have it soon :)

Vorteile

Integrates very well with redsys and other payment getaways. Email templates. Sms automation. Great support and team.

Vorteile

We started our Surf Camp project and shopped around looking for a reservation system that would help us and would be simple and friendly. We found Bookinglayer. It has been amazing, though we have found some bugs in the way, which we have resolved as a team.
We are growing and need more features that we are starting to see that BL does not have yet, but I am sure they will grow too.

Nachteile

The support staff is always surfing when you call for help.

Vorteile

Obviously the interface is designed beautifully, but what really stands out is the support. Those guys are damn quick when it comes to resolving errors and with any questions in general.

Nachteile

There is not much to dislike about this software to be honest. You get so much for your money.
Occasionally, you might encounter a bug here or there, but it will be resolved right away.

Vorteile

The automation saving me hours of emails every day. The ability to verify payments through the integrations with Stripe etc

Nachteile

Would like it if you could impose rules on the availability calendar. For example, a guest can still book the middle night out of a 3 night slot, thus leaving us with two impossible to sell single night gaps... It would be nice to be able to tell the system that if a guests is looking for a 1 night stay and all that is left available is the middle night from a 3 night gap, to NOT show them that night as available to book..

Vorteile

It's easy to create packages and sell all my different products, not just accommodation. They also helped a lot in personalizing the design and they've been very willing to do changes and find optional ways to do things.

Nachteile

It can only be used in Google Chrome, I needed to start using it, although I'd normally use Safari.

Vorteile

The flexibility. It enabled us to offer so many options to our clients but still get them booking online.

Nachteile

There was small issues creating our daily lists.

Vorteile

The team have a really good understanding of the industry

Nachteile

Not much

Vorteile

Does the job, is easy to learn and collects a lot of practical information.

Nachteile

The search function is very sensitive. If you miss one character, he doesn't find what you need.

Vorteile

The Bookinglayer platform is fairly easy to navigate and the more we learn about the platform the easier it is getting to set up our activities and packages. The customer support team is always prompt to respond to all our queries and is quick to make updates to our system as required.

Nachteile

It would be great if there was a little more editability in regards to the emails, invoices, and other "word" content. We are sure this will become a feature as the company grows so am not worried.

Vorteile

It was super easy to set up and customize and managing bookings is very easy. It has allowed us to take our admin to the next level and gives us more free time to focus on ourselves and our clients rather than being stuck on the computer all day. I especially love the automated emails.

Nachteile

Overall we are very happy but we have suggested they add an option for children to stay as well. We are also excitedly waiting for the release of the POS system.

Vorteile

although I am still in learning process I already very much enjoy the easyness of booking payments and forwarding it to my accountant saves a lot of time and paper

Nachteile

changeing bookings seems sometimes complicated