Backstop

Vorteile

This a good data aggregator for client information, history and data. The functionality servers a lot of different uses.

Nachteile

The ease of use and custom reporting is not intuitive and locating specific charts and data sets can sometimes be difficult.

Vorteile

Very easy to use product and transition from legacy applications has been quite easy for all our Advisors and Admins. Their training program and help tools are excellent.Very customizable product

Nachteile

While APIs are for all out of box data integration, it can be better exposed with custom data fields specific to each client

In Betracht gezogene Alternativen

Warum Backstop gewählt wurde

Gründe für den Wechsel zu Backstop

Vorteile

Strong in terms of accounting and tracking capeabilities

Nachteile

Interface is dated and it is not very strong on the investment analysis side. Comparability / plugins in excel often cause issues

Vorteile

Valuable calculations and contact management

Nachteile

Lack of flexibility in the UI. Limited integration between contact data and account data.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Backstop

Vorteile

Backstop's document management is my favorite feature. Not only can you properly organize documents coming from various places, but you can make them easily accessible to your entire team with ease.

Nachteile

Backstop can be slow at times, lag and take some time to load.

Vorteile

Website features and having all clients related files in one spot.

Nachteile

Support and the outlook feature. Suggestions for improvements to the system are slow to implement or ignored or half fixed.

Vorteile

Easy to use - I love the reporting feature and how easy it is to manage the products / investor info

Nachteile

The least - maybe the contacts management, sometimes seems like it could be a little easier - like emails could be emails without requiring first and last name, and old contacts could be better marked as old vs. having to be renamed OLD

Vorteile

Backstop hits the sweet spot between features and extensibility. Out of the box, the platform meets 70-80% of our business requirements. Our firm fortunately has the know-how to use API and Excel Toolkit (ETK) to cover the last mile. Most importantly, the product team listens to its customers and continually enhances the platform based on our input. You would unlikely get such feedback loops from the likes of Salesforce, Oracle or Microsoft.

Nachteile

Compared to a CRM startup that has unlimited flexibility to innovate, Backstop may seem more mature and risk-averse. The UI/UX seems a little dated, and mobile-responsiveness and mobile app have room for improvements. The labeling of different data entry screens should be more standardized as well.

Vorteile

I love the simplicity and ease of use of the software

Nachteile

The software sometimes crashes and I am not able to accomplish work, but this is rare

Vorteile

The site is easy to navigate and you are able to run reports and track investor communication.

Nachteile

the site seems a little outdated and not as sleek or user friendly as competitors.

Vorteile

Ease of use, functionality, app is well-designed.

Nachteile

Plug-in to Outlook could be more seamless.

Vorteile

One of the best friendly user (UI/UX) interface in the space

Nachteile

Probably can improve on the accounting/portfolio management side (in terms of functionalities)

Vorteile

Categorizing our contacts is a key attribute for us and Backstop is great at it.

Nachteile

Grouping email results is not as easy as it could be.

Vorteile

Customizability from the front-end and stability of the system

Nachteile

Limited access to configure the system from backend

Vorteile

Clean look, high quality search capability, strong reporting tools to extract data, very good customer support, Backstop team is always looking for ways to improve the software, overall the best CRM/document storage/high level investment management tool on the market

Nachteile

Still missing some vital Private Equity components, still lacking in cash management functionality, far behind in mobile app technology, would like to see more analytical capabilities rather than just high level investment information

Vorteile

Backstop is extremely customizable and therefore can meet every clients' needs. The platform is very helpful for centralizing all existing and prospective client information.

Nachteile

I am not an active user of the Investor Bridge but in demo, did not find that to be very good.

Vorteile

Easy to use software that is very customizable. We utilize a balanced combo of out of the box features along with unique layouts to track tasks that are more specific to us. Backstop's staff and support teams are great. They are always willing to go the extra mile to solve an issue.

Nachteile

Reporting can be a little onerous with the sheer volume of reportable data. There is a learning curve and a little extra effort required to get the reporting to meet your needs.

Vorteile

User friendly. easy to customize reports and fields. I like the formula functions on the reports. Pages also a +.

Nachteile

The time it takes to run accounts reports and some limitations they have on not being able to customize their performance review sheet or their decks.

Vorteile

Backstop is a central hub for all of our relationships and reporting. The system is very easy to use, customizable, very robust, and the excel add-ins allow us to build sophisticated reports to match our daily needs and wants.

Nachteile

While the platform overall is very customizable, there are certain aspects that aren't. For example, the opportunities section under the organization comes standard, and some of the information is irrelevant to use.

Vorteile

Backstop allows us to streamline our communication as allocators, with the ability to upload notes, files and documents in a systematic way.

Nachteile

It is a very powerful piece of software; there is a lot Backstop is capable of that we aren't taking advantage of. It takes a lot of time to get the most use out of the software.

Vorteile

The flexibility of the software is a great feature - the ability to customize reports and layouts to suit our business has proven very helpful.

Nachteile

The flexibility of the software can also make things incredibly complicated and difficult to use at times. I'm the official 'power user' of the group - and have got to that position after attending conference, watching videos, and going to Backstop seminars. However - the rest of our group hasn't had the time or the mandate to do so, and it can be time-consuming for them to try to figure out some issues. I don't think that it's a very intuitive system to use at times (until you learn how it works), and that has presented some challenges.

Vorteile

Backstop is intuitive and easy to use.

Nachteile

The reporting features sometimes seem a little complicated.

Vorteile

Having a cloud based CRM with not only the functionality to store qualitative but also quantitative information is extremely helpful especially as a member of the investor relations team who is constantly servicing investors. Additionally, having the ability to have the CRM be the backdrop that feeds the investor portal is also great, having to only update one system saves time. The professional services team has been extremely helpful as we continue to implement new features.

Nachteile

Like any software there are limitations however Backstop does a great job at taking feedback and creating new features from that.

Vorteile

This software is a great value compared to other products available.

Nachteile

When an update to the software is needed it can take a long time to receive an update.

Vorteile

All the information is always made clear and readily available.

Nachteile

The run time is slow compared to alternatives which only provide simpler services.

Vorteile

Designed for investment management companies. Reports and layouts are very customizable.

Nachteile

The fund/account structure/logic is designed for U.S. clients mostly which are not all applicable for Canadian users.

In Betracht gezogene Alternativen

Vorteile

Analytical tools are great. The software is also very flexible and allows for individual customization of many items.

Nachteile

The reporting engine is a bit outdated and the least user friendly part of the software. My understanding is they are working on a new reporting engine and we should see improvement soon.

Vorteile

Simple, easy to use, can be customized to fit the needs of the organization. Support is outstanding. Definitely the best of the dozen CRM/portal systems I've used over a 20+ year career in Finance.

Nachteile

Reporting is still a bit slow and cumbersome.

Vorteile

Excellent support on Setup. Easily able to import/create contacts, organizations and opportunities. Import/Export capabilities are good. Security options (2FA, SSO, IP locking) are excellent, and admin capabilities are very strong. Import meetings/notes from Outlook useful.

Nachteile

Reporting is a bit cumbersome and slow. Customization is limited. Email integration created a huge headache, but was solved quickly. Outlook and Excel add-ins crash occasionally

Vorteile

The effort BS puts in to customize and update our version of the software to make sure it is as user-friendly as possible and always expanding for more use purposes.

Nachteile

Updates seem to affect other components of the software that are not intended. When updates are made, it would be ideal that a little bubble pops up to say "this is new" to ensure the new options are utilized/made known.

Vorteile

Powerful tools with tons of built in functionality for in depth quantitative analysis.

Nachteile

Its clunky to use and the lay out isn't best. There are many things that could be made more intuitive and less redundant.

Vorteile

A great place to store vehicle and account information. We export these daily in order to know what primary keys and accounst ahve already been set up. Allows us to effectively sort through this data.

Nachteile

Navigation can be difficult. Sometimes I struggle to navigate the links between clients plans and vehicles.

Vorteile

It is easy to use plugin in email. I can easily send my email information straight into the software.

Nachteile

I haven't had any problems with the product.

Vorteile

This is an excellent software to track and monitor investor activity, communications, and account flows.

Nachteile

Because the software is so customizable, it takes time to build some of the reports.

Vorteile

Backstop is to commended on its ease of use.

Nachteile

Nothing immediate springs to mind regarding what i like least about it.

Vorteile

Hotkeys for more advance searches. Integration with internal logins and ability to store large data sets.

Nachteile

There is a learning curve and a little extra effort required for navigating the links between clients plans and vehicles.

Vorteile

Any changes and/or updates made are instantly reflected upon updating the website as well as various risk & return reports

Nachteile

More standardized risk and return performance reports

Vorteile

Overall maneuverability. The layout of the software makes sense. It's one of those situations where you login and as soon as you begin working with the software, you get the sense that you've already been using the software for years.

Nachteile

Reporting Functionality. The reporting functionality is extremely comprehensive, thus creating an increase in difficulty. There are so many fields to choose from, sometimes you are lost.

Vorteile

Somewhat customizable. I like the ability to create your own views.

Nachteile

uploading and sending out email blasts. The email center is very not user friendly.

Vorteile

Ease of use, reporting, intuitive user interface, Rest API

Nachteile

Performance of the product goes south sometimes. Searchability could use some work as well.

Vorteile

I like the email blast feature and a lot of the capabilities it has that makes our email blasts a lot easier to maneuver and double check before sending them out to our clients and our perspective clients

Nachteile

It's hard to organize the data. We always have duplicates. Also theres a lot of mini shutdowns and lapses of time when the software isn't working

Vorteile

not much - as far as a CRM goes, it is very much entry-level

Nachteile

its not easy to use...slow and UX from the 80's

Vorteile

Integration with internal logins and ability to store large data sets.

Nachteile

Not the best search engine, requires use of hotkeys. Duplication and structure of data, though partially due to way data entered. Reporting and overall user interface not very user friendly.

Vorteile

Ease of use, and the ability to create and customize reports.

Nachteile

Not 100% customized to our businesses needs.

Vorteile

The interface is very user friendly. The tool itself can be used in a variety of ways and gives you the ability to build out your own reports and layouts. This allows us to tailor the backstop platform to our company specific needs

Nachteile

The software can sometimes run slowly when executing long processes

Vorteile

Still new using, but I like how it can be customized to fit our needs.

Nachteile

Outlook and Excel occasionally crashes. Reporting is a little slow