ToucanTech

Vorteile

The overall SaaS solution is helpful in tht all new features automatically show up without any delay or work on our side. Donation and now membership management are the two most critical aspects of what we use Toucan for. Our communications strategy is also well enabled by toucan. Their support is second to none. Always responsive, helpful and ready to support Occasionally a design expert comes to us to show how they could help make things look even better.

Nachteile

Toucan could have more payment integration to enable less costly payment methods like direct debit or bank transfers. Being able to mass update fields and custom fields would help remove administrative burdern. In general they are able to take on feedback and look to build into the platform what we need.

Vorteile

Toucan Tech is an intuitive system to use with an easy interface. The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one. It really is a one stop shop.

Nachteile

As with any platform of this nature, there are restrictions on things like images, you need to make sure they are edited correctly before uploading for example - once you get used to it, you just know that they have to be edited first.

Vorteile

The best thing about ToucanTech is having a back end fundraising and alumni CRM linked to a website / portal in the front end. This makes it easy for our community to engage with our School, and it is great for us as a small Development team, as it minimises data entry. It is fantastic to have events, email and donation functions built into the product - this means we are just using one system for all our fundraising and alumni needs. The filtering and reporting functions are very easy to use, and the email sync saves many hours manually uploading emails.

Nachteile

The Wonde API hasn't quite worked for us in our first year, but we are working together with ToucanTech to resolve this.

Vorteile

It's comprehensive and obviously has many features that are not relevant to some users

Nachteile

I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system

Vorteile

Technical support has been excellent and their flexibility and help with website evolution.

Nachteile

Getting to grips with the Database. This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists.

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Vorteile

ToucanTech has made a huge positive difference on the school’s alumni relations, particularly through the well-designed email templates and database. The filters have a great user interface and are easy to use, especially for anyone with little/no database management experience. There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive.

Nachteile

I don’t have any negatives. My role is mostly marketing as well as covering alumni/development within a medium-sized school, so given the limitations on my time I’d say the only downside is knowing that there are so many useful modules and features available but I mostly use the basic functionalities.

Vorteile

I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me.

Nachteile

The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail.

Vorteile

The friendliness and efficiency of all the ToucanTech team, from the initial sales enquiry and contract negotiation through to the onboarding, data migration, training and support. The whole team have been extremely supportive and patient when at times we were not in a position to make immediate decisions.

Nachteile

We have found nothing that we dislike in our use of the product to date.

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Vorteile

Great product, ease of use, 1 stop-shop solution, customer service - they are a great team with a strong set of values!

Nachteile

Some functionality changes we would prefer to be made more quickly but we appreciate that there is always a lot to do.

Vorteile

It is a great place to store school memories and communicate with the alumni either in groups or as individuals. I also like the twenty four hour support.

Nachteile

I can't think of anything. My experience has been so good.

Vorteile

The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource.

Nachteile

I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in.

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Vorteile

The product is easy to use and I like the logic of the search function. The support team is great and it's very helpful to have the tutorial pages.

Nachteile

Data hosting. This is an issue for overseas users as different countries have different data privacy standards.

Vorteile

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Nachteile

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

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Vorteile

I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.

Nachteile

I think the only thing we would like to add is an Instagram feed to our Home page.

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Vorteile

The set up process was pain free, and from this support has been readily available with hints and tips being shared regularly. Overall, the ToucanTech software is easy to navigate and offers a lot of features. We have mostly been using this to maintain our alumni database and to promote and manage our events and news, however there are plans to build up our mentor network, open an online shop and to eventually begin fundraising - the fact that we have a piece of software that can do it all is fantastic.

Nachteile

I don't have any particular negatives about ToucanTech. The staff there have been completely supportive from the initial contact to today (4 years later!). The software can take a bit of time to discover and there are some steps that you need to remember, but that is no different to any other platform.

Vorteile

Creating our site with ToucanTech has been incredible for our school community and far exceeded our expectations. We started with the goal of having a central place for events, news & information, and a way for parents to network. All of these goals have been met and with better results than anticipated. The Event function, probably our most used, has brought our community together so that our events are more discoverable and inclusive. The number of events, type, and number of participants have all increased. For news and photo/video galleries, our site has lessened our reliance on email and allowed us to share more and have a central place for parents to search for anything they may have missed in newsletters (so much better than searching through emails). We have also expanded our offering of parent interest groups, allowing parents to take the initiative to create and manage groups on their own. This has been really fun and helped to create the “close-knit” community we hoped to build. Another great function has been networking – great for parents, but also great for our high school students looking for guidance about universities and career paths. It feels like the sky is the limit!

Nachteile

There are a lot of functions the site has to offer that we have not yet fully explored & mastered. Our plan was to start slowly and then expand, but the lure of all of the features and potential positive impact for our community-led us to take on a lot all at once. We are still finding our way with managing content, and I think we will have a better plan in place for our 2nd year. Our first year was amazing, but we just made it up as we went along. Next year we’ll be more organized in our approach.

Vorteile

Ability to create and email excellent digital newsletters to membership

Nachteile

Data issues. We import via Wonde from our school database, but there is a need to amend the data and add in missing fields.

Vorteile

Easy design features to result in a professional looking website with no specialist knowledge. The ability to tag records to build up a comprehensive relationship history for each alumni member is great (and saves a great deal of time). We are just starting to the the fundraising module but so far it's been a great experience.

Nachteile

Importing our database was a huge task but now that is done it's much easier. Understanding how filters work was a little tricky at first but after training and support it's now much simpler and v intuitive.

Vorteile

We find the Galleries page very popular with alumni.No problems with integration.Customer support is excellent.

Nachteile

No major complaints.To keep the site relevant and attract hits requires a lot of staff time - but that would apply to other providers.

Vorteile

I like how easy it is to use on the backend. I'm not a coder or website designer and I'm able to navigate it.

Nachteile

It would be great to be able to customize the look of our members' offline records, but that's not available yet.

Vorteile

Relevant and reliable. Easy to use and super-fast (and helpful) support

Nachteile

Can be slow. The news section could be more flexible (and user-customisable)

Vorteile

Toucan Tech is so easy to use and the few times I needed support, the team was amazing

Nachteile

I can't think of any - it was so easy to use and they were so helpful.

Vorteile

Email system is very easy to use. Customer Service/ training is excellent.

Nachteile

I have a small budget and ToucanTech takes up most of that. Not much I can do really as competitors all similar prices.

Vorteile

I like the user friendly platform. I think every organisation has different needs and TT are first class at customer service. We have not used it to the full, but are trying to engage our users and drive traffic to the platform. The database is excellent for segmenting and creating a pipeline.

Nachteile

I do realise that I need to learn more on reporting to present to our board. I would like to see families recognised in the database for fundraising as we work with the family unit.

Vorteile

Fairly easy to use, reporting features, directory features

Nachteile

Form functionality limited, limited design option especially for the newsletter, not enough CRM features

Vorteile

Using Toucan it is very apparent that it has been thoughtfully developed as the fit-for-purpose tool to handle all aspect of community management. The back end database is allowing us to build and record a quality data set that will enable Brentwood School to continually improve communication, engagement, and fundraising in our wider school community ('Association').

Having this one stop hub makes our day to day easier as a Development team, but also offers convenience and consistency to those in our Association. Working with Toucan we are able to execute best practice through a well presented and user friendly system.

Nachteile

Toucan was built as a bespoke "all in one" system when they recognised many of the alternatives were slow moving or just repurposing more generic systems. This means they are still developing some integrations with third parties, but we have always found an option that works.

Vorteile

It is an all-in-one system that we can use to engage further with our past students and donors. We transferred over 10,000 records, and each time we send an email out, our data gets cleaned up by people directly updating their details. The daily automated emails you can set up are great and the data stored is easy to access and report on. Their support team and the customer manager you are assigned are outstanding. They reply to your emails and are always available for a training session where required.

Nachteile

I don't really have any cons; the only two things I think that could be improved in time are; when setting up an email ready for sending, you cannot send yourself or others in your team a test email directly from the template and the other would be to be able to add more than one picture in a news article without setting up a gallery. However, these are minor when you look at all the advantages you gain from the overall ToucanTech system.

Vorteile

It does everything we need it to do. Great as a database, newsletter facility, bespoke website, events & fundraising platform.

Nachteile

When I’m not using functions every day it’s sometimes tricky to remember the source for alterations.

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Vorteile

Easy to use. Keeps records, fundraising, and comms all in one place

Nachteile

I sometimes struggle with the design elements -- however, the team are giving me lots of support with that.

Vorteile

The whole team is very approachable and helpful, the tech team takes onboard all our comments and implements most of them and the software is very intuitive and user friendly. The software is also very complete with both an alumni and fundraising platforms.

Nachteile

I absolutely love everything about Toucan Tech!

Vorteile

The team are incredibly helpful. Our account manager has worked in a school before so knows exactly what we need and can always see things from our perspective. The product is user-friendly and intuitive.

Nachteile

It is a product that is still developing - but the team take on feedback and work in an agile way.

Vorteile

Such an accessible, user friendly and intuitive system. There was so much support throughout the whole on-boarding process and working in a school they met us with patience throughout long periods of busy patches.

Nachteile

I can't comment on anything further than the team already know about some functions/changes to some features that would really benefit schools using the platform, but they were already on it and I was impressed by the response to my feedback

Vorteile

Its features are intuitive and user-friendly. It handles all our alumni database needs.

Nachteile

Can't think of anything at the moment. I appreciate that if there are certain things we can't do at the moment, it is included for consideration for future development updates.

Vorteile

A logical system that enhances productivity, Toucantech offers an easy-to-use interface supported by an excellent customer service team. Highly recommended.

Nachteile

It would be great to have more 'bite-sized' training videos to reference

Vorteile

Quick response by the support team to queries. Combination and range of functions- data management and community platform especially.

Nachteile

Advanced Filters- it can take a while to set up a filter and I'm not convinced it pulls up all the relevant records. Feels like there's a lot of room for user-error.

Vorteile

Detailed help guides and a generally logical system that's easy to use. Responsive support team that are always available to help when you occasionally get stuck! Also the design team have been very helpful in totally changing the look and feel of the site for the better.

Nachteile

Occasionally you might want enhancements or new functionality that is more unique to your institution. These understandibly take longer to implement but are always taken into consideration and logged.

Vorteile

The Customer Service Team was exceptional

Nachteile

Some design features could be more user friendly.

Vorteile

Great staff, always keen to help and get back to you. There are lots of training videos and guides.

Nachteile

As with any database, it won't always do what you want it to do, but the team work hard to get fixes in place where possible. The cost is probably market average, but it is still a big investment.

Vorteile

As a team of 0.5 FTE Toucan Tech is easy to use for Newsletters, comms, and fundraising appeals

Nachteile

Hard to say but it would be great to allocate seating for events

Vorteile

What I like most about ToucanTech is the excellent support team—they are always very helpful. Additionally, the platform offers a lot of functionality, making it a versatile tool for our needs.

Nachteile

There isn't anything I dislike about ToucanTech. However, if you're not tech-savvy, you'll need to dedicate some time to learn and understand the platform's functionality. That said, it's manageable because the support team is fantastic and provides great assistance throughout the process.

Vorteile

Event and fundraising management; customer support

Nachteile

The wide range of functionality sometimes means a lack of flexibility

Vorteile

Accessibility. You do not have to be a database or IT professional to use it. With the good training provided, most people will be able to do pretty everything they want or need to do.Support. Excellent, quick and helpful support for those jobs which you cannot do yourself.

Nachteile

Minor layout features which could perhaps change. Nothing important. It is good that if we have something we would really like changing it is immediately put into the system for review and if thought to be a good idea for all TT users then the change happens.

Vorteile

Our alums love learning about the university/industry/geographic Hubs they can join to connect them with other alumni. They are always keen to learn how they can use the platform to network. The Resources section, with digitized yearbooks, is also very popular, as are the Photo Galleries. It was very easy to migrate our data at the beginning.

Nachteile

There are many features that I forget to use, but ToucanTech sends out newsletters with examples from other schools that are always so useful.

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Vorteile

I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.

Nachteile

Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.

Vorteile

It's easy to love a great product, it's easier to love ToucanTech because in addition to the amazing product, they offer a second to none service. The team at ToucanTech met us every time we had a question, an issue, or simply wanted to discuss improvements to the platform.

Nachteile

There is really nothing that we do not like about the service or the product which is why we were one of the first international schools to jump on board and continue to be a loyal customer.

Vorteile

All features are designed to be user friendly and iterative yet don't compromise in terms of sophistication which is the hallmark of great CRM software. Sending mass emails and creating events are particularly impressive features and surpass anything else on the market.

Nachteile

Integration between third party payment providers and customer records was a little problematic but the data team resolved a complex issue through a combination of perseverance and in depth knowledge.

Vorteile

As with most state schools every investment is carefully considered for return on investment and as an early adopter of Toucan Tech we are delighted with the added value it has given to our school Development and communication function. It enables us to create specific, targeted comms to specific community segments and to monitor the impact. Customer service is excellent.

Nachteile

As a technophobe I've found parts of it a little more challenging to learn to use but overall delighted with the product.

Vorteile

ToucanTech software is intuitive and straightforward to use. I was able to get up and running quickly with minimal tuition and start making a difference for my business from day 1. The support team at ToucanTech are very approachable and have answered any queries quickly, even at night. The customised email feature with various templates and filters helped to personalise and maximise the impact of each communication.

Nachteile

Initially I experienced some minor limitations to customised layout and image display which were quickly and proactively fixed by the ToucanTech support team. New features are being developed continuously.

Vorteile

It is very customisable, simple to navigate and has provided us with the ability to better engage our alumni. The business directory and groups functions are excellent.

Nachteile

No ability to create or upload a searchable file.

Vorteile

The human touch that is behind the company. From the sales representatives to the support team, everyone treats you with utmost care and attention, providing exceptional customer service. The product itself is very easy to use, you can customize and personalize the site so that it matches your needs. After much research I decided to go for Toucan Tech and I couldn't be any happier.

Nachteile

There are no cons that stand out. There is a learning curve to learn how to use the product to its full potential but the tutorials and guides their support team provides are very useful.