Landbot

Vorteile

How simple is to setup your bot, with nice and cool interactions, with API integrations and in just minutes you can plug the same to a landing page and start getting leads. And now even you can plug the same to your whatsapp biz account.

Nachteile

Setting up a custom CNAME could be simpler.

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Warum Landbot gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Landbot

Vorteile

It's one of the nice and good products for small and mid-size organizations like us. In the website we can systematically track the visitors and assist them.

Nachteile

The WhatsApp bot is difficult to set up and it's quite a bit costly.

Vorteile

Nothing.

Nachteile

Doesn't work.

Vorteile

I strongly believe that the team at landbot.io is doing a great job, the software is easy to use, all our team members are capable of using it, and the best part is they offer all those power-ups and integrations

Nachteile

We used it to create really complicated bots, with a lot of conditional logic and at a certain point, it takes longer for the chat-bot to save. But the user sees no difference, so I guess the software is great also for highly complicated bots

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Gründe für den Wechsel zu Landbot

Vorteile

I love the flexibility in design, integration, and conditional branching available with Landbot. We often work with fairly complex interdependent systems and Landbot has been able to fit right in like a missing puzzle piece.

Nachteile

Cost per seat can grow unreasonably; I would like to see a business account available so that this restriction is removed. As it is we are simply unable to offer this feature with the number clients we have currently using Landbot. It feels a little stifling only being able to offer this as a lead flow system without live takeover due to ballooning costs when managing several clients with large sales teams.

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Warum Landbot gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Landbot

Vorteile

The ease of getting started and the flexibility of maintaining the software.

Nachteile

Transition to code is less ideal. Some more low-code features would've been helpful.

Vorteile

What I like about chatbot is the interface, very easy to use, firendly, it has sense and it is intuitive. Very good for new brands and companies with needs on online customer service. I definitely recommend go to try the free version and not stay in the landbot.io homepage.

Nachteile

The only thing i really don't like is: chatbot is only availabe on english, I can not recommend chatbot to some of my clients because they don not speaks english at all.

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Gründe für den Wechsel zu Landbot

Vorteile

On the surface it seems like the best chatbot out there. The auto translation function was what attracted us the most

Nachteile

Once you sign up, you're pretty much left to your own devices apart from ping pong emails from the technical support team who most times don't explain things thoroughly enough. Eventually you start to understand the limitations once you've built out a workflow. Conditions must be case sensitive and done individually.

Vorteile

Landbot's user interface makes working within it a pleasure. Everything is smooth and stable, without any nasty surprises, with frequent auto-saving and the possibility to undo changes.

Nachteile

The sore spot with Landbot in my opinion is the price, especially if we work in teams and the chatbot has multiple operators, for which we pay additional fees. It would be good to create a plan for single ChatBot with all the features and integrations available, at a price more in line with competitors.

Vorteile

The one thing that has really impressed me about Landbot is how intuitive its Drag-and-Drop workspace is.

No need to have an engineering degree nor to be a programming wizard...you can select the first element of your bot, customize it and then connect it to the second element you'll choose and edit – and so on.

Landbot's focus on a visual workspace is very valuable because it allows users to see, at a glance, each step and all the different options you are building for your bot.

Nachteile

Landbot may seem quite easy to use at first but things can get quite tricky if you want to develop an advanced or complex bot.

I think that breaking up the bot into sections or parts, and having the ability to select which one to make visible in the workspace would simplify things, in the sense that would make it easier to zoom in to a particular aspect of the bot, and then zoom out to look at the bot in its entirety.

Vorteile

Landbot main strength is that it is very easy to use it and to create your first chatbot in a few minutes. You only to add blocks and to connect them. Although the tool is easy to use, you can customize your chatbot and connect it to a CRM via a webhook.

Nachteile

Hard to find something negative about Landbot. The tool is a bit costly. For advanced features, you will have to pay around US$ 80 per month. Expensive but worth the price...

Vorteile

it was easy to use, had a lot of functions and looks good

Nachteile

when it gets complex and you lose a bot of sight

Vorteile

No hay necesidad de picar código.Incluye muchas herramientas además de los chatbots, como los chats en vivo.Alta personalización de los chatbots.

Nachteile

El precio es algo superior al de otras herramientas open source que ofrecen lo mismo.

Vorteile

Permite crear circuitos conversacionales o chatbots fácilmente sin necesidad de conocimientos técnicos ni código, permite además analizar y medir los flujos para ver en qué punto abandona el usuario y optimizarlo. También permite hacer A/B test con varias opciones de preguntas, o cambiarlas de orden.

Nachteile

Algún problema técnico, este año se cayó el servidor de Landbot durante varias horas por lo que los chatbots no estuvieron disponibles durante ese tiempo.La atención al cliente y servicio de soporte, aunque es bueno y relativamente rápido, ya que responden por el chat, es muy difícil hablar telefónicamente con ellos.A veces el soporte responde en inglés, siendo una empresa afincada en Barcelona.

Vorteile

Landbot is écht een fantastische tool. We waren op zoek naar een tool waarmee we in een korte tijd een test konden doen met een chatbot. Zonder enige training wisten we in Landbot binnen een korte tijd een goede chatbot te bouwen die inmiddels meer dan 1.000 keer per maand wordt gebruikt en goed wordt beoordeeld. Ik ben enorm onder de indruk hoe Landbot een geweldige tool aanbiedt voor een hele lage prijs. Wil je een chatbot bouwen zonder al te veel capaciteit en geld? Gebruik dan Landbot!

Nachteile

Het nadeel van Landbot is dat het echt gebouwd is voor kleinschalige chatbots. Als het groot wordt, zijn de flows steeds minder goed te overzien in Landbot. Daarnaast kunnen ze grote corporates, zoals Allianz, nog niet goed ondersteunen met het mogelijk maken van flows waarin je ook klantdata opslaat. Ze komen nog niet door onze securitychecks, helaas.

Vorteile

Usability, large variety of conversational designs, customizable bot frontend, zapier integration, dialogflow integration, REST APIs, very good documentation, and great community.

Nachteile

Ability to import/export your bot design using a structured/transferable format - e.g., a .json file (they are probably already working on it)

Vorteile

Beside the fact I have been using few similar softwares and Landbot is my favorite for almost 3 years, I want specifically mention the support team.

When I have a question, big or small, I know Landbot's team is there to answer me quickly and with the most professional way.

Also, I am amazed how many new great features they keep develope every single month.

Highly recommended

Nachteile

A cheaper and easier set for WhatsApp bot

Vorteile

If you are a marketer and not a developer, you may find chat bot building difficult. Landbot has a super easy to use UI that makes building chatbots easy and intuitive. They also have lots of templates to help get you started faster. I like the ability to desingn and brand each chat bot individually so I can use chat bots on different websites.

Nachteile

Not specific to this software but chatbots in general, it needs a lot of time and planning to create a chatbot that is customer friendly enough to not annoy your visitors. You need to be able to map out the conversations and responses in advanced to make sure customers do not hit any deadends.

Vorteile

Chatbot builder, easy to use and the integrations

Nachteile

Native multi language support (can be done with code)

Vorteile

I love using Landbot! I used it to create a quirky response instead of the standard 404 error message, so any visitors can chat to the bot to find out where they'd like to go on my website instead. Landbot is easy to use so it's quick to set up. You can create professional looking results without the hassle that some other bot building involves. When you're done you simply embed to your site and don't have to do anything to maintain it.

Nachteile

There isn't anything I dislike about Landbot - it's simple to use, the dashboard is straightforward and you can get great results quickly!

Vorteile

The overall functionality of the bot is great for basic use.

Nachteile

They advertise additional functionality like the ability to add custom tracking code for Facebook and Google Ads. However, these features do not function properly and when you request support, they are absolutely useless. Firstly, I submitted a ticket to support asking for assistance with custom tracking code, they responded immediately saying that they were working on the issue. Two weeks later I didn't hear back so I reached out again only to find out that the ticket was in the wrong queue. After they finally responded, we go back and forth over the course of another 10 days, I spoke with at least 5 different people and no one was able to resolve my issue. When I finally made some progress with one rep my issue was escalated to, I was then re-routed back to the original rep who had no idea. Very frustrating to say the least. They definitely have an issue with their support staff. If you check out their Facebook reviews, I am not the only one experiencing issues. After I left a Facebook review, one of the founders reached out to me asking for additional details, once I responded to him, it initiated a chatbot that started trying to route me to support. Very bad customer experience. I DO NOT RECOMMEND THIS SERVICE WHATSOEVER!!

Vorteile

Easy to use, user-friendly user interface, with preset template, also can use visualized flow chart structure, step by step to finish settings.

With precise statistics on each stage.

Nachteile

conversion rate is low, if system can provide suggestions to us by machine learning (big data analysis) or by human consultant , then this app will be perfect!

Vorteile

Lo mejor es la facilidad de poner en producción un ChatBot en pocos minutos. Pero además te da la opción de complicarte todo lo que quieras para dar más valor al proceso.

Nachteile

La gestión de agente para contestar los chats necesita una revisión importante.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Landbot

Vorteile

The drag & drop backend, simple creative updates and integrations

Nachteile

Honestly... NOTHING so far! It's such a great tool for deploying chatbots quickly and easily - I designed and launched one completely on my own in one day!

Vorteile

Beyond the concept of their software, I like the admin where you build out the actual chat conversations. It's much easier to use than other chatbot systems I've used.

Nachteile

Their product is still new, so it lacks some functionality that I wanted. Also, you can only have one landbot per page on your website, so my use cases are much more limited than I want.

Vorteile

The product is very easy and intuitive to use, has a good range of pre-built integrations and with webhooks you can integrate technology with any API enabled software.

Nachteile

Nothing special, maybe the not having the ability to have custom URL domains from the landbot platform

Vorteile

everything, I did a lot of research and overall this software is the most complete I've seen. Easy to use, excellente pricing, support , and more.

Nachteile

Probably I'd like more integrations and easier for other apps like zendesk type apps for example.

Vorteile

Landbot is easy to use.. until you have some sort of problem. They are open to help while you are interested in buying, but once you buy, forget it..

Nachteile

Customer service is terrible.... Will never buy again

Vorteile

- Building a bot is really easy
- A great tool to engage website visitors
- Customizable design
- Some advanced features

Nachteile

- Limited integration with email service providers
- Can be a little expensive depending on your plan

Vorteile

There are so many things I like: Intregation with essentials channels, such as WhatsApp, Messenger and web embeed. You can integrate with others apps (SalesForce, Zapier, etc)

Nachteile

An app option where you can chat with your costumers

Vorteile

Uma interface amigável "drag-and-drop" com muitos recursos de personalização. A possibilidade de integrar com Google Planilhas para centralizar os textos do chatbot é incrível.

Nachteile

Não tenho nenhuma grande reclamação, só oferecer a possibilidade de excluir bricks não usados.

Vorteile

Really easy to get started with. Technical know-how not required. Intuitive builder UI. Attractive front end experience. Prompt and courteous customer service.

Nachteile

More advanced NLP capabilities would be nice.

Vorteile

You can do different chats and they can be show in middle of the page, not hiding behind button on corner of the page

Nachteile

There are nothing to complain! Love it all.

Vorteile

I really like how engaging and elegant the bots and templates are. They don't look like all the other bots out there. I also really like how simple it is to setup the flows and capture responses. The tracking is nice as well too.

Nachteile

I would like to see a larger variety of templates to choose from so I can get started with something closer to my use case. Its a little daunting to start to build out a flow from scratch.

Vorteile

The ease to set up and implement was definitely the highlight. Being able to set up a decision tree in the app, copy the html into a webpage, and have it work seamlessly was great!

Nachteile

After I set up my large decision tree, if I wanted to make a small tweak across many items on it, there was no way to as it was all no-code. I think going forward they're resolving this with blocks, but it was essentially a trade-off for the simplicity.

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Gründe für den Wechsel zu Landbot

Vorteile

It was easy to use.
The built-in analytics are super useful for analyzing traffic.
Customizability is fantastic.
Using as a full-page site is a huge plus.

Nachteile

Not straightforward to set up google tag manager, facebook pixel, google analytics.
While guides are provided, there are no examples.

Vorteile

Landbot is very easy to use. Developing conversation using their workflow tools like bricks makes it simple to get started quick to deploy.

Nachteile

They don't have 24/7 support, time zones, I am in the Mid-US, No live chat support.

Vorteile

Templates let you launch simple bots in minutes. Custom apps take a little longer but not nearly as long as any alternative I know of. No coding required.

Nachteile

I would like to see more 3rd party integrations. The pricing to white label is a little steep. This should be automatic for any paid level.

Vorteile

The UI is easy to use and it has the basics to create a simple chat bot flow from scratch. It has numerous styling options and a custom css, thus allowing you to fully brand the bot.

Nachteile

Scripting is very hard and the HOOK options are limited. It should be possible to add an API next to it that has more functionality.
The tutorials are actually workarounds and provided limited information.
Exporting data should have more custom options.

Vorteile

software is easy to use, however, it takes longer and longer to load the more you add content to it

Nachteile

Landbot is charging me a monthly fee without my permission. I have contacted them several times, they say they cannot end my subscription without me doing that. However, I tried many many times following their guidelines, I end up at the main page without no confirmation or info if my account was deleted or not. I'm very desperate and afraid they charge me another fee. They waited for an answer for 1 month. It is a very bad service they provide. I am very desperate.

Vorteile

What I like most about Landbot is the ease of building bots and save information sent by users. Being a cool and fun alternative to doing research forms.

Nachteile

I miss more attractive ways to display images, such as carousel. Also, it would be interesting to be able to set the size of the image block and be able to zoom in without having to open a new tab.

Vorteile

It's very user-friendly, the dashboard is clear, and the way to setup the bot it's completely intuitional. I use it now just for simple lead generation inside content marketing strategies and it's working fine.

Nachteile

I miss some options, as condition based in user parameters known by the navigator (country, device, OS...) and the possibility to do actions based in them.

Vorteile

Very user friendly, fun and well designed application. Intuitive user interface. Easy to implement any logic to the chat bot. Gifs improve the user experience and grow conversion.

Nachteile

The only negative thing I found so far is that if you build a chat bot with a complicated logic and 100+ Dialog blocks even strong PC is experiencing lack of resources.

Vorteile

Landbot has been super useful for building forms. Our users have complimented the interactive aspect and people I show think the chat like user experience is really cool. Definitely recommend.

Nachteile

The only thing I disliked was the price. It was a little too expensive for me but that's just because our budget was really tight. Compared to other forms like Typeform etc. it's not too bad.

Vorteile

I think ease of use is what Landbot got right - some bot builders can be confusing.
Another thing is the modern look of the bots which is impressive - there is a lot of room for styling & customization of your bot.
Lastly, Landbot is one of the few Software companies that has built a solution where you can have a bot embedded on your page instead of a popup.

Nachteile

I think reporting is the only thing which could improve a bit. One has to export the data to have a proper look at the results. The funnel view in the reporting is a nice touch.

Vorteile

The ease of use and short learning​ curve it takes to get rolling and using the features makes this platform really awesome and fun to use.

Nachteile

I had to use the initial example that was given when you first signed in to get to know how the features​ worked and ​sort of reverse engineer it.

Vorteile

What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support

Nachteile

In my opinion it should be available in more languages, Portuguese and Spanish. This would facilitate his entry into the bot market in Brazil and Latin America.

Vorteile

It is very easy to build a chatbot due to the great user interface in the backend. The blocks make it really easy to build complex bots that are integrated well into other tools or software. I have built a few for myself as well as for clients of mine and was always super excited with the results.

Nachteile

To be honest there was nothing so far that I missed from the software. Great to use and always keeps getting new updates.

Vorteile

Used software to engage with an audience and get feedback from. The experience it provided them encouraged them to be more honest and to want to complete the chat.
This allowed me to gather more information knowing I am not being a burden to the user.
The connections and GUI interaction is very user friendly.
Connections with apps such as Zapier.

Nachteile

It does take more time to setup a good and enjoyable chat.
Would like better support for images - such as having multiple images within a field.

Vorteile

The program is very flexible so can be used in various activities.

Nachteile

It is not so easy to use as it has quite a lot of complicate functions. It needs some time to get used to it and get fluent.