AppFolio Property Manager

Vorteile

I liked the leasing area as it tracks just about everything inluding Insurance for the tenants.

Nachteile

Customer Service is not readily available. Your problems have to wait usually and they do not have every situation in their help files.

Vorteile

Ease of use for the property manager, owners, and tenants.

Nachteile

No API integration. Customer support has been weak, but improving.

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Vorteile

I enjoy that appfolio puts the applications all in one spot with the order that they came in. It is very easy to use and locate the applications.

Nachteile

Occasionally the applications download and the full application does show up, so you have to go to a different section and get the application info that is all in different spots.

Vorteile

AppFolio is by far the easiest property software to use. They are also always improving the user experience

Nachteile

There are some very small items that are annoyances, but not even close to a deal breaker

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Vorteile

I love that Appfolio is so user friendly! It is a streamlined process for workflow. The smart bill entry is a game changer! We have used Appfolio for years, and we love it! It continues to grow and add features that are huge benefits to us! I love that it is an online based software so I can work from wherever I am!

Nachteile

Rent can only be processed on a monthly basis and we have to run ours weekly, so we have to do some of that by hand.

Vorteile

appfolio helps track everything is one place

Nachteile

sometimes difficulty in logging in but as long as you change the portal view it should work fine

Vorteile

easy to make payments directly from my bank account

Nachteile

could be difficult to get a response from their contact people

Vorteile

I like the ease of the App, not too difficult to figure out.

Nachteile

I don't like that it wont let me print any documents.

Vorteile

I liked that it was easy to submit rent payments and we could get it automatically deduct it from our bank accounts.

Nachteile

I did not like how impersonal it made landlords seem, but the convenience outweighs this.

Vorteile

The interface and mobile app. Very straight forward menus and navigation.

Nachteile

The company provides little insight into the software, leaves it to the property managers to expedite and handle.

Vorteile

Easily to use, online for tenant/owner, rent tracking,

Nachteile

Too expensive, cannot create customized reports

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Vorteile

Having everything within a click away, all the property, owner and resident information is perfectly organized to be found easily. AppFolio help is also extremely useful whenever a process is not clear, and RealmX is a time saver!

Nachteile

I don't dislike anything about the system, it's a very complete software that only keeps getting better. Unfortunately I don't have another point of comparison, but I definitely have no complaints about it.

Vorteile

Daily functions as a property manager with placing work orders, entering rent checks, lease renewals and sending tenant online forms to electronically to sign. All of these tasks save time & are efficient being available as online options. This even is convenient for prospective tenants coming from out of state.

Nachteile

The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.

Vorteile

AppFolio Property Manager has been a reliable and easy to use property management solution.
AppFolio Property Manager has friendly features.

Nachteile

AppFolio Property Manager is a flawless tool.
No dislikes about AppFolio Property Manager.

Vorteile

User-Friendly Interface,Comprehensive Property Management Tools: AppFolio offers a wide range of tools and functionalities that cover every aspect of property management

Nachteile

while AppFolio Property Manager offers many benefits and features, it's essential for potential users to consider these drawbacks and evaluate whether they align with their specific needs and preferences

Vorteile

Modern, user-friendly interface
Mobile app for on-the-go management
Comprehensive feature set
Strong customer support
Regular updates and improvements

Nachteile

Can be expensive for smaller portfolios
Some advanced features have additional costs
May be overly complex for very small landlords
Limited customization options

Vorteile

Developers seem to constantly try and improve the program.

Nachteile

Seems like APM has now gone too "corporate" since they've become a public company/ hired a new [sensitive content hidden]. I wish they focused on customer service (non-existent), and listened to our requests. Right now they implemented a $2.49 charge to the tenant every time they pay via ACH. It was free! This is absurd...

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Vorteile

Property Management is good, but not great

Nachteile

There is absolutely no customer support beyond "watch the video" That being said, there are very good videos at the most basic level so you can get up and running quickly. But if you want to be a master its on you, crickets when you reach out to muliple customer support people.

Vorteile

The system does a lot but the problem is that the training isn't enough to teach you how to use the system

Nachteile

Appfolio isn't user-friendly. There isn't customer support available you have to put in tickets and then you get answered days later. Most things need to be worked through during the time of the issue. So you need to be able to speak directly with someone.

Vorteile

Integration is available for an upcharge.

Nachteile

🤬Signed up for AppFolio in December, 2019 was pushed to sign off on the setup by the end of December before it was ready. After 6 months of trial and error I was able to get the system functional enough to work. Unfortunately this lack of support and customer care has not changed. For example, a owner credit was incorrectly applied to a suppressed charge. This caused an accounting error. This error was found on [sensitive content hidden]. After 9 days I asked that the support rep transfer my request to someone else as it still had not been fixed and the support person was providing multiple accounting adjustments based on the canned help file. One of the 4 possible accounting entries should fix the problem. The next person called me disrespectful, rude, and lacking in professionalism. They did provide the same canned help suggestion with 4 options, one of which would possibly fix the problem. The pain of AppFolio has been far worse than any benefit the software provides.

Vorteile

AppFolio has a user friendly dashboard that allows users to complete tasks such as making payments or uploading documents very easily.

Nachteile

I have experienced system glitches where certain information may be difficult to bypass through unnecessary steps. I would appreciate if certain bugs can become fixed where the system doesn't repeatedly ask for information.

Vorteile

I like that is it a very easy way to pay rent and put in maintenance request

Nachteile

Sometimes it logs in as property manager and not as the person that is renting

Vorteile

I like how everything in on one platform.

Nachteile

The violation field entry is my least favorite because it takes too long in the field to write up a violation and queue it for the next house. It is also hard when the map can not be rotated or moved.

Vorteile

I like that they send out updates and notifications whenever new features are implemented. What they do to improve the integration of the system, including how they listen to feedback.

Nachteile

It would have been better if there weren't a lot of tabs, they could just put certain info in one tab, so it didn't look crowded.

Vorteile

The ease of using this is great. If they find a better way of charging what they do to use it would be even better

Nachteile

The charging of using it is nuts. When you pay what you do now for rent

Vorteile

I like the proper management of multiple assets any individual can have. The dashboard they provide is simpler, readable and effective

Nachteile

Costing is high for some paid features, which are free on similar platforms

Vorteile

It's useful and is pact with all of the bells and whistles

Nachteile

Just about every part of the user experience makes me wish we had never switched to Appfolio. Their customer service is so bad, it's legendary. They are the poster child for American corporate greed.

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Vorteile

Appfolio is ubiquitous and versatile in its uses, and its design is easy to figure out and navigate. I most frequently used it for keeping track of rent payments, communications with tenants, track/generate/sign leases, and for tenants to use its tenant portal.

We liked that tenants were able to pay their rent at 7-11. Surprisingly, a high percentage of tenants opted to do this as opposed to setting up payments via credit card on their tenant portal.

The software itself ran smoothly, had no shortages or timeouts in the 6 years we used it, and didn't take up a lot of memory to run on our computers. We liked the phone app as well.

Nachteile

The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well. This made accounting/reconciliation difficult.

The cost of the software is what ultimately lead us to decide to go with a different property management software. We could get all the same functionalities except two , plus more privacy, for 2/3 of the cost with a different property management software.

One thing we really like about our new software that Appfolio doesn't have is the ability to sign documents besides the lease within a Docusign subplatform within the software, which is a feature we really like and will use extensively in our new property management software.

Vorteile

Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan

Nachteile

Sometimes different financial reports do not speak to each other so one report can be misleading from the other

Vorteile

Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.

Nachteile

AppFolio suddenly stopped allowing us to accept credit card payments from tenants without any prior notice or explanation. This caused major disruptions in our operations and inconvenienced our tenants. The lack of communication and support from their customer service made the situation even more frustrating.

Vorteile

I like how everything that I need is one platform. I don’t have to have another software running to complete my job duties. I can find car information, pet information, make letters, send mass emails, send emails to certain unit types and more.

Nachteile

I wish I could text certain units by the unit groups like you can with the emails. Let’s face it; most people will ignore an email but they will read that text. Emails get lost in the daily shuffle. Another improvement I recommend is a drop down to select if a pet is an ESA or Service Animal so you can go into reports and just pull it right up.

Vorteile

I love the constant addition of new features. The ability for owners and tenants to have their own portals is fantastic. Tenants can pay online and set up recurring payments, which enhances convenience and efficiency for everyone involved.

Nachteile

While I appreciate the continuous addition of new features and the convenience of automated processes, the lack of quick human response can be frustrating. Additionally, the vacancy advertising link is also quite frustrating to use.

Vorteile

AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best.

Nachteile

I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in.

Vorteile

the layout is bright and easy to use, and it makes it convenient to make payments and keep track of them.

Nachteile

Very basic looking and I cant seem to get emails from it , like setting reminders if that is even a feature. Also, it tends to put NOT YET DUE amounts as due amounts and that can be confusing and alarming.

Vorteile

The database search function. The ability to search all categories whether they be owners, tenants, vendors, work orders, etc via the database search.

Nachteile

1) No focus on single family managers. New features seem to always be geared toward multi family.
2) Very poor to no customer service. Our business moves very quickly and when we have a problem we need answers quickly. There is never anyone to speak with directly at the company. They seem very proud of their bots and databases but that is no substitute for live customer service.

Vorteile

AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.

Nachteile

Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.

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Vorteile

The financial part was amazing if you put the numbers in the right area.

Nachteile

I needed extra training to get everything up and running. There were two of us trying to learn how to work the program. We lost time in managing our other 93 doors trying to learn this system for managing 250 doors of private student housing for The University of Arizona.

Vorteile

not so many pros as there are cons.......

Nachteile

not many beneficial parts to it to help run a business

Vorteile

One of the standout features of AppFolio is its simplicity. It doesn't overwhelm you with unnecessary complexities but still offers all the essential tools needed for effective property management. Everything is streamlined and straightforward.

Nachteile

One thing AppFolio can improve on is when saving a file or document, if you upload the wrong document, it doesn't allow you to delete it. You need to have access to delete it.

Vorteile

Love having one platform for all things property management! Owners, tenants and vendors all using the same software!

Nachteile

I don't particularly care for the chat option of customer service. It is not as personal.

Vorteile

Easy to read landlord statements, able to accept electronic payments, and vendor management as well as processing work orders.

Nachteile

No complaints, my landlords preferred this software over our original one.

Vorteile

Like the website they built for us that integrates with the software.

Nachteile

Software is ok but very unhappy with their business practices so far. We switched around 1000 units to them a year ago. One of the selling points for us was that they promised no charge to our tenants for ACH payments. We even signed a 2 year contract to "lock in" our price. Not even a year into that contract we were told that we can either begin paying $1 per unit per month to continue to offer our tenants free ACH or pass it on to them to pay a fee every time they pay online. We have made complaints and even had our lawyer contact them and all they have responded is that they will run it up the flag pole. We are definitely looking at switching companies as soon as we find the right fit.

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Vorteile

We were happy with Appfolio until their new charge for tenant EFT payments.

Nachteile

We've overall been happy with Appfolio, but with their decision to charge our tenants $2.49 (from free) for EFT payments and how they rolled this out is frustrating. Appfolio spent a lot of time offering training on how to get tenants signed up for their portal, and how to "sell" the (then) free EFT payment option. Now, tenants either have to pay $2.49 for every EFT payment they make, or as the property owner, we can pay $1/door (regardless if the tenant has the portal active; regardless if they actually use EFT payment option) and it'll remain free to the tenant. Appfolio has a large community forum for its users, and there are MANY property managers who have left Appfolio over this. This is simply a money grab for a now publically traded company. The forum has talk of a class action. It's been a nightmare. We have 1200 doors and they didn't blink an eye when we told them we were looking for other options. Same for a few commenters on the forum who have over 10k doors. They don't care how long you've been with them, or the number of doors you have.Separately, Appfolio's customer support is lacking. Chat or opening a ticket are the only options, and the chat feature is rarely an option. We are looking to move to either Buildium or Rentvine. The AF community forum has many AF customers moving to those software options.

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Vorteile

Our reason to switch to Appfolio was the ability to perform the accounting within the same software than the property management.

Nachteile

That there is no a phone number I can dial for assistance.

Vorteile

Overall the system is user friendly and has good tutorial videos.

Nachteile

Online portal options not available to choose authentication.

Vorteile

It's truly a great tool for property managers and landlords to stay on the same page and for landlords to stay in control of their properties. It works seamlessly for all three parties - tenants, property managers, and landlords.

Nachteile

If a landlord wants to share information from AppFolio Property Manager with others, like in the case that the landlord wants to sell the property and use a real estate agent who is not their property manager, the landlord, as a non-administrator has a hard time doing so.

Vorteile

So many features to help with property management. Very easy to use.

Nachteile

I really don't have any complaints. Anything that I don't understand or need help with is easily fixed or understood through customer service which is outstanding.

Vorteile

I'm able to efficiently handle the properties I manage.

Nachteile

Pop ups- I'm busy, I don't need pop ups about how much I like the program, would I recommend, etc.

Vorteile

It is very user friendly. It has great features and easy reporting.

Nachteile

The compliance feature is non usable as it is extremely out of date.

Vorteile

All of my lease documents are located in one place. I also like how you have the ability to communicate with your land lord and submit maintenance requests through the app.

Nachteile

It will automatically set payment to whatever card you have linked to the account. Paying rent with a card comes with fees. They do have to option to link bank account but just make sure to double check which option is selected before proceeding with payment.