Lime CRM

Vorteile

The fact that it is clean in terms of UI is a plus and the integrations it allows out of the box are also good

Nachteile

We worked with a customer that was using this and we integrated it with a platform the customer was using, we felt at that time some difficulty getting immediate support from Lime CRM team but they were nice though

Vorteile

Great to get easy access to all communication between clients. Like that i can calibrate infotiles as reminders for when example. fram agreements needs to be renegotiated or upcomming orders are ending.

Nachteile

It´s a bit of a hassle to use the desktop version sometimes and that tit doesnt work for mac users.That I need to reconfigure everything from the Desktop version to fit the Web version. Automatic flows etc.

In Betracht gezogene Alternativen

Warum Lime CRM gewählt wurde

Zuvor genutzte Software

Vorteile

It is easy to use and has an Excell based structure. We have been able to customize the CRM for our organisation.It has alot of good funcionallitys The Ticket handling is very good, and also here we were able to customize this.

Nachteile

The developing of the CRM are expensive in terms of how many hours the programmers estimate the changes will cost. We have also had many bugs and down times when Windows launch new updates. The Templates are Word based and not Excell. Why?The Admin system LISA is really old fashion

Vorteile

The best feature with Lime CRM for us was to be able to handle both sales and field service in one program. We have now a machine register which is the link between the Sales department and Service department.Very good overview over our opportunities, work orders, to-does, service agreements, tickets, etc.

Nachteile

I don't like the actual functionality of the add-on for Microsoft Outlook. You can only chose to connect oportunities that belongs to the contact in the e-mail, it should be possible to connect to any oportunity in the system. It should be posssible to choose if you want to synchronize the e-mail with the attachements embedded in the e-mail or as separate documents.

Vorteile

Good CRM functions, like how easy it is to use. Happy that invoicing is possible through the system

Nachteile

Online version is not good enough or expensive development costs. Can't add on invoicing there so that's why

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Lime CRM

Vorteile

The customizable product, its owned and developed fully by the same people who sold it. Which can make all the diff when it comes to understanding and meet business needs.

Nachteile

The lack of a full experience mobile app. The poor integration with Office 365 and calendar synk. The file viewer gui is to elaborate, and missing preview functions for common formats.

Vorteile

Lime CRM uses content marketing as a way to reach customers.

Nachteile

The software has made every CRM and marketing feature efficient.

Vorteile

Easy to navigate. Good overview when customized after your needs.

Nachteile

The desktop version looks a bit oldfashion, fonts and graphics.

Vorteile

Easy to use, possibility to local installation, integration with current ERP-system and possibility to create quotation process.

Nachteile

Hard to think even one feature that I do not like :)

Vorteile

Sales meeting notes and input is an important part of Lime. Product is quite easy to use.

Nachteile

Sometimes the email integration is not working correctly. Technical limitations (i.e subject character lenght issues should be not any more an issue in 2023)

Vorteile

I like that it is so versatile, and that the consultants working at Lime can help you to build up the perfect platform for your needs.

Nachteile

I feel like the interface could be a bit better, it is not always super intuitive for te user.

Vorteile

Easy to use, very clear how to navigate and search

Nachteile

Logging in can be a problem for some users as well as problems after updates

Vorteile

The flexiblity and the over all view, easy to use.

Nachteile

the admin views, difficult to add new fields and opptions

Vorteile

Easy to search and orgonize your documents

Nachteile

Integration tools and 2factor autentication only in Azure

Vorteile

What I like most as a developer is that Lime CRM can be adapted to the business. That it is possible to integrate Lime CRM with other systems such as financial systems. It is also very good that there are APIs that we can use against our self-built systems.

Nachteile

Although it is good that there are APIs and that Lime CRM is customizable, I miss more modern ways to build and customize the system. Everything from customizing fields to building templates.Also missing some functions via the APIs.

Vorteile

Easy to use. Easy to navigate. Easy access.

Nachteile

Create reports. Create mailing lists and categorize them

Vorteile

Programmable, easy to use. Fullfill all the handling of customer.

Nachteile

Not easy to set up integration with AzureAD. Some old-fashioned UI.

Vorteile

There are a lot of filtration possibilities which makes the work very efficient and powerful.

Nachteile

It is not the most visual tool/software.

Vorteile

Easy to use. Customer friendly. Great support.

Nachteile

Would like to have a application so it would be easer for me to use Lime in my phone.

Vorteile

We love that we can gather all the projects in one place and get an overall picture.

Nachteile

That the web client is not updated with the app. This means that we do not use the web client.

Vorteile

Lime has a very good structure and is very user friendly

Nachteile

Nothing specific that I can think of right now

Vorteile

It's easy to use and easy to find what you search for

Nachteile

That you need to buy add-ins. That everything is not included.

Vorteile

It's scalability, modifiability, API and and the intuitive GUI.

Nachteile

IT has become much better but some mail gets stuck when the system will send an announcement back to the customer when they file a request in our work order solution.

In Betracht gezogene Alternativen

Warum Lime CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Lime CRM

Vorteile

I appreciate the usability and flexibility. It's easy to retrieve the data you're looking for. Lime as a company is very accommodating with configurations.

Nachteile

Sometimes the flexibility becomes a burden as it's always up to us to figure out how we want it to work. Sometimes it would be better if it was more 'this is how it works'. There's also a disadvantage with the limitation of 10,000 rows when working with aggregated data sets.

Vorteile

The flexibility! As an admin I love the fact that I can do specific changes without having to turn to support/consultant

Nachteile

We are currently ”stuck” in the desktop client because the web client did not have the sufficient capabilities at the time. Now the switch to web is almost to big to do…

Vorteile

Decent Flexibility to create system to need.

Nachteile

I´ts wery bad layout, looks like its from 1980. Endles with small boxes and fields to fill in. No integration to Get accept for us, very bad over all, cant wait to change it out.

Vorteile

The system is verry easy to use and administrate.

Nachteile

Some clickable or dragable icons are hidden some times for example when marking a list that should be extracted to Excel.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Lime CRM

Vorteile

The absolute best is the flexibility and how easy it is to use.

Nachteile

The interaction with other programs that often has bugs. And, yes it is a Lime CRM problem.

Vorteile

The flexibility and the many ways you can adjust it to suit you

Nachteile

Some visual restrains, more possibilities regarding card layout would do great to the product. The are room for improvements when it comes to the visuals and controls. Could get more modern in that sense.

Vorteile

It's simple to use and have a clean GUI.

Nachteile

File handling. Need easier way like Drag & Drop and a Mapp/Folder system.
The configurator "LISA" needs to be changed to something more modern.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Lime CRM

Vorteile

It's very easy to start working with it, new users can easy start working fast.

Nachteile

That you cant send e-mails directly from the Customercard and it will be filed in the program with the other documents so you can go back and see what's been discussed.

Vorteile

I like that I can change so much in the quote make it my own.

Nachteile

I don’t like that the Dutch motors are so sensitive.

Vorteile

The ability to have it costomized for our needs.

Nachteile

I dislike that the price regulation is based on a index that measures B2C activities.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Lime CRM

Vorteile

Flexibility. The program are adopted wery nice

Nachteile

Some errors and buggs somtime, but allt good latest period.

Vorteile

I appreciated Lime CRM's user-friendly design, which made navigating the system and managing customer relationships straightforward.

Nachteile

One aspect I found less favourable about Lime CRM was the occasional complexity in setting up advanced customisations or integrations, which sometimes required more technical expertise than anticipated.

Vorteile

Good easy to find info on costomer. Very easy to use.

Nachteile

Getaccept ingegration and not to be able to have same persons on multiple cards.

Vorteile

Fast, simple CRM and able to connect API. Work in sverall markets, easy to adjust and make it your own.

Nachteile

They dont have an ap, as it use web browser. So it is a bit hard to work on a samrt phone.

Vorteile

It is easy to search for most info and stats.

Nachteile

Lime does not open as a progam in a window, every action opens a new window.

Vorteile

It’s flexibility, extendability and adaptibility regarding the database and fields. It’s nowdays one of our most central systems with lots more than helpdesk data.

Nachteile

The desktop client can be quite anoying when magaging data with lots of relations, can get alot of windows.

Vorteile

It is fast considering the vast numbers of files we have in Lime. The ability to add and change fields ourselves. Overall a pleasant envoirement to work in.
Your can add emails easily to the different files in Lime.

Nachteile

Can only show 10 000 files in the index.

Vorteile

The ablity to customize to optimize the crm to best fit my needs.

Nachteile

Depending on your set up, the lake of customizing some areas.

Vorteile

Easy to use, and you can built it as you like

Nachteile

Nothing that I can think about, I like it

Vorteile

Good support and a lot of flexibility. "Everyhing" is posible

Nachteile

Not stabil för the moment. A lot of small problems

Vorteile

The easy way to use the system and flexibility between computer and phone

Nachteile

Maybe to collect all the mails and have tem on ten same place in the system

Vorteile

That it is extremely user friendly. With just a few clicks you can do what ever you want and find the people you have registered.

Nachteile

Nothing. If I have to say anything then it has to be the cost.

Vorteile

Very accessible. Easy to use. Great tool to have on exhibitions

Nachteile

Missing the function to go back to previous window on the mobile. Sometimes lagging, need to pay attention when typing phone numbers etc. Easy to miss a digit.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Lime CRM

Vorteile

The support is very good and always helpful.

Nachteile

The LIME CRM client starts to look little old.
If you do changes in the Client the WEB should also be uppdated at the same time.

Vorteile

Modern and logic program! Gives a good overview and easy to search.

Nachteile

Opens sometimes more windows than older version.

Vorteile

It´s easy and helps me to have control over my buisness contacts

Nachteile

There is no spelling program and sometime I have problems to log in, but the support allways help me!

Vorteile

Lime offered to build a portal for our member organisations, making it possible for us to cooperate and share information on multiple levels. We were in need of quite a lot of customization. The team at Lime was great to work with. They helped us sort out what is really important, and to break free from old habits in our old system.

Nachteile

As a non-profit organisation we have limited funds to keep developing the system. Lime did a really good job building a solution for us, but of course there are things we would like to keep developing.