Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.
Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.
The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.
The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.
Ginger S. Branche: Immobilien
Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!
The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available
We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.
This program is well worth the money! Check out what this software has to offer and have someone show you everything it has to offer! The new program options coming out this year are a great addition!
Antwort: London Computer Systems 24.4.2018
Thank you so much for your review Ginger!
Tonya J. Branche: Immobilien Mitarbeiteranzahl: 13-50 Mitarbeiter
The support Rent Manager overs is outstanding. They offer so many ways for you to train or trouble shoot with their software.
Ease of use. Versatility. New features regularly. Product support.
The screens are very generic in appearance. The software could be more visually appealing
Antwort: London Computer Systems 13.8.2019
Hi Tonya, Thank you for your review! Our product support team really appreciates the shout out as well. If you are looking to customize tabs or reports, I highly recommend checking out Rent Manager University or the Help File (F1) to see how you can customize the look of the software.
Kristi T. Branche: Immobilien Mitarbeiteranzahl: 2-10 Mitarbeiter
Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany
has also been extremely helpful.
A comparable feature request was finally successfully completed.
We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs.
To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.
Provides us with tools to manage effectively.
Allows for reports, letters, media, and more to be used.
Transitioning from RentManager Xi has been a nightmare.
Marketing formats 100% changed.
Owner information lost in the transition (and more)
Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners)
API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site.
Low/Zero response to new function requests - even though they provide a way to submit - response is zero.
Medium Response to comparable feature from Xi request - WITH
Antwort: Kari 15.12.2017
Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.
Scott H. Branche: Immobilien Mitarbeiteranzahl: 2-10 Mitarbeiter
Good product and support. I primarily changed because of the online payment fees assessed. Much too high, but, consistent with most other products. I found a product that did not charge for online payments. Having complications with that product in features, functionality and service though....maybe that is why others charge.
Good batch reporting and formating capability
Strong accounting features
Excellent Owners portal...even though most owners do not use. Strong sales tool for Management Company.
Mobile application was just rolling out. I did not convert to the mobile solution due to plans to convert to another software. New mobile application might solve some of the Cons.
Pricing: Per seat pricing, set up fee for each additional seat, mobile, web integration, etc. modules additional costs. However, the biggest issue was the $1.50+ charge for Residents to pay online using E-checks. If you have 1000 units paying online, cost is $1500 per month. Too much.
LImited integration with various online posting services.
Antwort: London Computer Systems 24.2.2020
Hi Scott, Thank you for your review. It is possible to pass all epay fees to tenants vs the management company covering the cost, similar to other online credit card processing fees. If this is something you might be interested in, we can gladly help initiate the conversation with Zego to make the switch.
Marcia M. Branche: Immobilien Mitarbeiteranzahl: Selbstständig
We are a property management company. This software is excellent in all ways. So easy to use, we switched from Quick Books to Rent Manager.
This is the easiest software to use even with multiple company names. Financial statements are so easy for our accountant to do our taxes with. LOVE IT !!!
There is nothing I don't like about it. Except maybe because it logs you out so often and you have to re-login often
Antwort: London Computer Systems 5.8.2019
Thank you for your review! We're glad to hear you are enjoying Rent Manager. For security purposes, we do enforce a log out after a while of inactivity. If this begins to become an issue, please contact our support team and we can help you look into this.