ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.
The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.
The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.
Jacqueline H. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall I love Chirotouch and highly recommend it to anyone looking for a smooth and easy software system to connect the front and back of the office. I feel that low or high volume offices can use this as an asset with forecasting, monthly goals, and also the use of the customization it provides to practices. This program helped us achieve going full electronic in our office, connect and improve the patient treatment notes to billing in a much more time efficient way, also it gave my staff areas where they could get involved and come up with solutions to alerts and patient notes in the provider all in one section. I highly recommend this product.
I like the ease of the program, I feel it is very user friendly and easily you can teach yourself how to navigate through it. I think the billing process in accounting is also set up very well to understand where you are at in the process with claims. I also like the customization the program offers when it comes to visits, color coding, and how you can create the system to work best for whomever is logged into the program, so the different views of the schedule area are great.
My only complaint with this software is that the reports section could be tweaked, some of the answers that come up on the monthly stats report are not correct and we always have to count them by day specifically the New Patient numbers.
Kim M. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
I appreciated that the doctors notes, scheduling and billing were all tied together.
The text message reminder requires you to indicate the carrier. If it is incorrect, the patient will not always receive their reminder text.
Antwort: ChiroTouch Integrated Practice Solutions 18.11.2019
Hi Dr. Miley, thanks for the review and glad the software is helping with your notes, scheduling and billing.
Keven H. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
It is extremely easy to document, bill and do accounting.
Once a month the software will stop working for many different reasons. To get assistance it is not free and will take an entire day. All of the issues are within the software, and they are not easy to fix.
Sam R. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall, I have been very disappointed with this software. They promised the world and way under delivered. All of the "necessary features" for EHR are an extra monthly charge. You pay extra for support but get to hold on the same 800 line as all the other disgruntled purchasers. I have been waiting for a fix for over 2 weeks on a problem with CT Intake not importing basic health history and subjective complaints (which I pay extra for). Don't worry it's just my money they are wasting. There is a pattern there too. They overcharged me and then sent an email to my entire staff regarding financial matters by means of their training login emails instead of me. I have never heard of a company making that kind of screw up. But I digress, the system is very cumbersome and requires you to navigate through multiple screens to get the info that should all be in one place. It takes multiple steps to accomplish simple tasks. There is nothing personal about the notes. They are very generic and not tailored to you at all. They even come with grammatical errors preinstalled. You don't have to pay extra for that. The software is overpriced for what you get. Patient tracking is horrible. Trying to track where a patient is in treatment is a nightmare. Want to know how long since the last time you examined a patient? Think that might be important to know without looking through each daily note? Better get a different software for that. The system lags and bogged down constantly no matter the size of your server, internet speed, or hardware you are using. We have confirmed it is a software issue. It's the most expensive software out there and lags on basic functions like choosing neuro tests on a basic new patient exam. That's like buying a Mercedes that stalls every time you put a window down. They wouldn't stand for that and neither should you. It should do the basic functions it was designed for or your money back.
I am still waiting for them to resolve an issue that leaves my system utterly useless for over 2 weeks now and I call them daily. I have had this system for over a year and gave it my best with training and implementing and just giving it time to grow on me hoping it would prove me wrong and work the way they marketed it to me when I bought it. This software just is not worth the money and worse than that will cost you money overall because it is slow, inefficient, and incapable of tracking much of anything. Buyer beware.
Looks high tech when it's working.
Very inconvenient. Too much to list.
Look into other software like PayDC or Rapid etc.
Antwort: ChiroTouch Integrated Practice Solutions 10.1.2017
Hello Dr. Robinson,
Thank you for taking the time to post a review of our product. As it is with any unsatisfied client we will do our best to address your concerns and hope to help in any way that we can. Our client success manager will reach out in an effort to help remediate any challenges that exist.
Dr. joseph D. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
We were moving from an EHR that was not working well for the clinic.
The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.
They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.