Canny

Vorteile

We were looking for a solution that does what can’t does for months and finally found it. After we showed a user the board he he said “y’all are the first honest developers I’ve ever met”

Nachteile

Would love a cleaner product timeline board. Ideally this would remove the need for Jira/trello solutions

Vorteile

With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).

What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Nachteile

There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Canny

Vorteile

UI seems nice, shame about the rest (see the cons section)

Nachteile

The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Vorteile

Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.

Nachteile

We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.

Vorteile

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Nachteile

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Vorteile

I like how it enables us to a) provide our customers with a public-facing roadmap that gives them transparency into our product vision and path, along with increasing our credibility in the market, and b) collect important feedback from our customers which helps us build the right features for them.

Nachteile

The interface leaves a lot to be desired. It feels very 2010s.

Vorteile

Canny is intuitive on the administrator end, but more importantly, it's intuitive for the users/feedback givers. It's made an extremely complicated process of receiving feedback, logging it, and then following up with users when necessary into one streamlined software that is incredibly easy to use and scale.

Nachteile

Our biggest struggle right now is using one Canny instance for different products and services we have. Basically once our internal product starting using it, our web product wanted one, as did our knowledge base software. And we can't afford to give each of them their own instance at this time so things have gotten a little cluttered. It's definitely not a dealbreaker by any means, though.

Vorteile

The embeddable widget allowed us to put our features request straight into the heart of our website where users can add feature requests in one click.

Nachteile

We were early adopters so were forgiving in the early months as the product grew, but there is nothing really that we don’t like about this software.

Vorteile

I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom. One very useful feature is the ability to collect, enter and attribute feedback to a user instead of the user having to enter it. It's great being able to show a user that their feedback was collected and matters since we no longer say "We'll pass your feedback along..." Now the user and others can see their suggestion and engage others interested in the same feature. Great support as well although it's so easy you'll hardly ever need it.

Nachteile

Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses.

Vorteile

Love how easy it is to use, it's intuitive right off the bat. Public vs private comments, voting, integrations with slack/jira, all the things I definitely need to integrate it into our holistic systems are there.

Nachteile

Would love to see more customizations/controls and an extension of the existing platform into a project mgmt tool. I love how lightweight and intuitive the platform is, we need that for project mgmt focused on software development. that's the gap I see between Jira and Airtable for example.

Vorteile

we use it specifically as a support for IT. Our users (internal clients) can send their request via a simple form. We as a team have a responsible for each type of request. example. Support, bugs, new features, etc. For users makes communication with our IT team simple and engaging.

Nachteile

Nothing to complain, canny is quite simple to use

Vorteile

Interface is simple and clean, it works quickly. The core functionality, creating product feedback tickets/notes, and upvoting them, works well. It also integrates nicely with other software. Has always worked reliably for me. I like the lack of distractions. I also like the ability to organize requests into categories.

Nachteile

There's no global search, you have to search within a pre-defined category. This makes it difficult to know what category of info in Canny to search in. That seems like a minor complaint, but for me, as an end user, it makes it much more challenging to use effectively. That is the biggest reason for any negative sentiment in my review.

Vorteile

Not only was Canny easy to integrate directly within https://fari.app, it was also easy to understand for users and admins alike.

Their support team have been helping me from the get go even though I didn't even need them because of how simple their product is easy to use.

Within the first couple of days, I received dozens of feature requests and Fari's user were excited to have a say in what the dev team should work next on the app.

Couldn't recommend enough.

Nachteile

Canny offers a widget which can be integrated directly within your apps, but that widget doesn't offer a dark theme.

This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode.

Minor inconvenience, but I thought I would mention it anyway.

The cool thing is, they are using their own product, so that is a feature request that people can vote on, which I did!

https://feedback.canny.io/feature-requests/p/widget-dark-theme

Vorteile

Its a great product and its very easy to get set-up. The ease of use is addictive and proves tough to move away from.

Nachteile

The recent price increase has made it a bit out of reach of many start-ups

Vorteile

The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.

Nachteile

The search functionality can use some work.

Vorteile

I love Canny's super beautiful design!!!

I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it.

Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it?

All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this!

Nachteile

None, but I am still a new user. 1 month approximately.

Vorteile

As a business owner, I was constantly searching for a way to effectively manage customer feedback and gather valuable insights. That's when I came across Canny, the Customer Feedback Management tool. It has been a game-changer for my business!With Canny, I am now able to easily collect feedback from multiple channels, categorize it, and gain valuable insights into customer sentiment. This has helped me to make data-driven decisions and prioritize actions based on customer feedback.

Nachteile

I did not come across any missing features which are very much required for my business.

Vorteile

Canny gives us a consolidated place to add and track feedback from our internal team and our users. Also, it allows users to track their vote on requests, giving us a way to keep the most important requests at the surface and preventing them from being buried.

Nachteile

Canny has a few usability issues that our team has encountered. This has primarily made certain parts of the software less intuitive and harder to learn for new members of our team (possibly our users too, though I have not heard that from them personally).

Also, it lacks a really solid feedback prioritization feature, which is a big part of product & feedback management.

Vorteile

Simplicity of the app to collect and manage the feedback. Quick sign up for my client .

Nachteile

Pricing tier does not work for small and medium business. In my example I need features in top tier but I don’t have that much end users to justify the extra money .

Vorteile

We selected Canny because we wanted some sort of customer-facing forum for gathering and assessing customer feedback about new features. Canny was easy to set up, and allows us to easily track which posts are new, trending or have the most votes. It provides us with an avenue for gathering customer feedback that we previously didn't have.

Nachteile

I love the ability to categorize feedback, and I appreciate that the categories are visible to the public. I wish it were easier to add a new category on the fly, while reviewing feedback. As is, I have to review each time how to get to the settings where I can add or edit categories.

Vorteile

Very intuitive user interface from an admin perspective, easily integrated with Jira

Nachteile

Product roadmap cant be exported to Excel

Vorteile

Collecting customer feedbacks never been easier. Canny helped us to automate our surveys and customer feedback while keeping everything centralized into one place. Integration with Intercom was especially helpful for us because we are running strong on it. With this tool, we can keep everyone engaged with product updates and automatically follow up when we carry out something new.

Nachteile

As a new user, I have nothing special to complain about. Missing more information in the help center hopes that it will be helpful also for other new users.

Vorteile

Canny makes it super easy to track the most requested features from our customers and keep track of them, as well as publish status updates to the people who are interested

Nachteile

Still looking for a little additional flexibility in email notifications to our existing user base. I'd like to be able to customize the content and the template a bit.

Vorteile

Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

Nachteile

It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.

Vorteile

Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

Nachteile

Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

Vorteile

Canny has made it much easier for us to track and action feedback from our customers. We love the integrations with Salesforce, Slack and Intercom. Customer service is awesome as well, very fast!

Nachteile

Not much, overall it's a very robust platform. It would be great if you could link to multiple boards inside the Intercom modal.

Vorteile

Minimalist design and operation is great.

Nachteile

Canny needs to improve the way it allows to notify / communicate to users in changelog (for example, I like the way the Jimo app allows to communicate the changelog).

Vorteile

Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations.

Nachteile

Canny is a powerful tool, the only lack that I can think of would e user roles, we just need more of them to be able to setup the environment to our needs.

Vorteile

So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use.

Nachteile

Features and analyzation/reporting is weak on Canny. Would like to be able to analyze tags, and look at trends for requests overall.

Vorteile

Tickets are really easily searchable and creating new ones is intuitive for even new users. Also much cheaper than competitors.

Nachteile

Needs configuration to get data to our own servers. Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well.

Vorteile

The constant updates and improvements are nice. It is easy to organize feedback from users and reply. Users feel engaged with our product and know what is planned and what is not.

Nachteile

I wish I could see, within Canny, the MRR of that user account. I haven't found a way to do this within the product.

Vorteile

Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.

Nachteile

The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!

In Betracht gezogene Alternativen

Zuvor genutzte Software

Gründe für den Wechsel zu Canny

Vorteile

I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.

Nachteile

Moving from the admin view to the customer view is a little clumsy. That's a very minimal issue though.

Vorteile

It is very easy to set this up and to have users acces it and submit ideas, wishes etc. Also the fast and efficient sorting based on votes is great.

Nachteile

For our needs, I have found no limitations or features missing.

Vorteile

Works like a charm. Includes many handy features that help create a positive feedback loop with clients.

Nachteile

I haven't experienced any negatives at this time.

Vorteile

It's a super easy tool for all of us to collect feedback in a unified spot. Different departments have conversations with the same customers, and we all hear different sentiment. Putting it all in one place helps our product team understand which features are most valuable to our customers.

Nachteile

The user based pricing model is not as straightforward as standard pricing.

Vorteile

The ability to apply frequency to requests

Nachteile

having to create a new user to upvote something

Vorteile

It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it!

Nachteile

No real cons so far, we'll see about limitations and features as we grow our Canny userbase.

Vorteile

I love the idea board and that it can have a custom domain..... I also like the custom roadmap

Nachteile

The widgets require real dev work which is not ideal for the end user however we do just fine without it

Vorteile

Very well thought out. End users like using it and have already given us tons of feedback that would be difficult to manually capture.

Nachteile

It's worth the money but it is expensive for B2C companies with lots of users.

Vorteile

The ability to tag a customer in a post, allowing us to track exactly which customers have expressed a particular sentiment.

Nachteile

Inability to indicate how strongly the customer feels, IE discerning the importance of a feature/request.

Vorteile

It is simple to integrate and simple site that is fast!

Nachteile

I don't have any problems with the software

Vorteile

Canny is a clean, simple to use product that helps collecting user feedback

Nachteile

Some improvement must be made like any young product, so it's understandable.

Vorteile

Its simple and built for one purpose which it does well - collecting customer feedback. It also integrates with Intercom which is great. The support team is brilliant really responsive and they know their stuff so implementation was easy.

Nachteile

That only the pricing top tier can provided restricted access setups for their team. Otherwise love it!