Über Amio










Amio Preis
Amio bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Amio ist ab 150,00 €/Monat verfügbar.
Alternativen für Amio
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- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Good app, excellent service
Vorteile
I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.
Nachteile
It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.
Antwort von Amio
Great to hear, Viktoras, that you find our tool intuitive. We are working hard to bring all bugs to 0. Let us know what are the major bugs, we should focus on.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
An amazing AI solution to increase customer satisfaction
Overall, what you should expect from Amio is a young motivated team, ready help you in the process of setting up their products.
Vorteile
Amio provides a tool that connects AI to your day-to-day communication channels with the customer. For the moment we are implementing solutions for e-mails through the Mailbot and for chats, we have the Chatbot. These operate rather successfully in most of the countries we deliver our products to, guaranteeing the customer with up to date information on order status, return and refund situation.
Nachteile
For the time being chatGPT4 Turbo is somewhat of a dislike from my part, but I will try to define the promt even better, so that the generated answers are more specific, and in-tune to the customer requests.
Antwort von Amio
Thanks, Floring, for your review. Glad you see us as young and motivated—we’re working hard on that as well as the product. 💪
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Amio Review
Vorteile
I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.
Nachteile
Can’t think of anything here at the moment.
Antwort von Amio
Thanks for your honest feedback. We will do our best to improve both product as well as customer success. 😉
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Efficient for chat and email automation
Amio is a newer partner for us and to date we have to praise the overall cooperation on all points and express our satisfaction.
Vorteile
We use Amio mainly for mailbot, chatbot with gpt chat extension. I find Amio clear, easy to understand and easy to use as a user.
Our first steps with Amio were aimed at using the mailbot to reduce the most frequent repeat queries from our customers, and we are gradually succeeding in doing this across the countries where we implement the mailbot.
We are currently using the same logic with the chatbot where we will gradually want to move to GPT chat.
Nachteile
In my experience, especially with the actual work of setting up specific templates for the mailbot, I would welcome automatic cloning of the templates in question.
Antwort von Amio
Thank you for your valuable feedback! I’ll be sure to pass along your request for email templates to our product team for consideration. They will keep in touch with you.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use and powerful tool.
It made our daily workflow as customer care agents much easier and streamlined.
Vorteile
Their service is impeccable and they listen to our feedback - it really is super useful and the path to improve it even more is clear to us, users.
Nachteile
There are some rough edges on the interface / loading times.
Antwort von Amio
Happy to hear your feedback. Loading time of answers and history is something we are improving right now. 😉
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Powerful Chatbot Tool with Exceptional Analytics
Vorteile
Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience.
Nachteile
While the tool's analytics are excellent, there is room for improvement in the
presentation of data - namely the export. :-)
- Branche: Fundraising
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Vital for Effective Fundraising Support
Vorteile
The dedicated Slack channel with Amio's success manager is a standout
feature, providing quick resolutions and seamless support. The chatbots
efficiently handle donor queries, enhancing our campaign effectiveness.
Nachteile
The deployment was late, but this was partly due to our own lack of effort.
Better preparation and coordination could improve the deployment
experience.
Antwort von Amio
Thank you, Martin, for your words. We will be happy to continue to help you with your fundraising activities.
- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Simplifying E-commerce Chatbots
Vorteile
Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses.
Nachteile
While Amio covers most questions well, there are occasional instances where
further training may be required for niche or complex inquiries.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
User friendly
It is easy to use, easy to copy and paste the things you write and then you only need to modify them accordingly.
Vorteile
Easy to use, with simple instructions it's not complicated at all.
Nachteile
I don't have anything bad to say about using it.
Antwort von Amio
Thanks, Olga, hope you will enjoy the new feature we are about to release - auto update of product feeds for AI knowledge base.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Amio helped us automate our customers requests
Vorteile
Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues.
Nachteile
So far nothing I would mention. This company serves us what we expected
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
The Amio Review
Vorteile
With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support.
Nachteile
There is nothing I can think of at this moment.
Antwort von Amio
Thanks, Michal for sharing your experience with Amio email bot. 👍
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Amio Review
Vorteile
I liked the easy onboarding process, high amount of collected leads and the help with customer service. It is benefitting us by automating a lot of our support requests and collecting leads from our webchat.
Nachteile
Right now I can't think of anything to put in this field.
Antwort von Amio
Happy to support you with getting higher online conversions. ✌️
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
The Amio Review
It helps my client handle the customer requests and allows them to focus on more complicated requests.
Vorteile
I enjoyed working with Amio and using their solution. The team was efficient and helped me and my client with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website.
Nachteile
Nothing to say here at this point. "Powered by Amio" label cant be removed
In Betracht gezogene Alternativen
TidioAntwort von Amio
Thanks Michal for your feedback and continues sharing of Amio with your customers.
- Branche: Bankwesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Conversational AI for Customer Support Center
I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features.
Vorteile
I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too.
The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.
Nachteile
Didn't find anything. Didn't find anything.
Antwort von Amio
Thanks, Tomáš for your kind words.
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Reviewing Amio
Vorteile
I like their proactive outreach. It really made an impact on the numberof total bookings we made. That's a really important thing in ourbusiness.
Nachteile
Nothing comes to mind here. We are full satisfied.
Antwort von Amio
Great to hear that a chatbot proactive outreach is increasing the conversion!
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Reviewing Amio
We haven't been using Amio for too long but so far, we're satisfied with the product.
Vorteile
I like that Amio helps with the customer support workload and can help customers in multiple languages.
Nachteile
After business hours, customers cannot leave their contact information and have to contact us again via email or phone.
Antwort von Amio
Thanks for your feedback. I am passing your request regarding customers' info outside of business hours to our product team. They should reach you soon to discuss the details.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Review of Amio
Vorteile
It was very easy to set up, onboarding was nicely done and their success team is very helpful.
Nachteile
Nothing that I can think of at the moment.
Antwort von Amio
Thanks Nevena for sharing your experience.