Über Remote
Remote Preis
Remote bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Remote ist ab 29,00 $/Monat verfügbar.
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- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The only way a startup can manage a global workforce
Remote has been a wonderful tool for us, without which we wouldn't have been able to hire some of our most talented employees from countries we don't have a legal base in.
Vorteile
Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law.
Nachteile
The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Brilliant support staff and AM - Great platform - very little to fault!
Excellent. From both an employer as well as an employee perspective. Set up was super flawless (again GREAT AM that from day one 3 years ago are still the same people). Super fast help. Same for the Global Payroll module. Loving the new Beta HR advisory function and the cost calculators.
Vorteile
Easy to use, very intuitive platform and loads of resources you can tap into. But what makes it THE best platform for me is the very steady (little turnover) Account Management team, Payroll team and the speed and way in which tickets are being handled.
Nachteile
I would love for us to be able to run all of our entities and EoR via Remote but due to some restrictions with us already using Gusto in the US this is not possible at the moment.
In Betracht gezogene Alternativen
RipplingWarum Remote gewählt wurde
Prefer not to say. There were some, for us, critical errors back then, but that's almost 3 years ago and I am sure they have looked into this and make loads of improvements.Zuvor genutzte Software
DeelGründe für den Wechsel zu Remote
In one word terrible experience. Not accurate, horrible chaotic onboarding with 5+ implementation managers, overpromised, under-delivered. Faulty UK payroll calculations- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
More things to improve
Very limited when it comes to contractors, especially for cases like ours, where we're hired as contractors but receive the same benefits as regular employees.
Vorteile
Customizable Contracts and Services
The platform allows for flexible contract setups, making it easier to hire both full-time employees and contractors globally. It tailors agreements according to the local standards of the countries involved.
Nachteile
As Remote manages onboarding processes across different countries, it may take longer than expected, especially if legal complexities or unexpected regulatory challenges arise. Slower onboarding than initially anticipated.
No customized set up for contract signatures, support response times can be slow, especially for time-sensitive issues.
Antwort von Remote Technology
Hi Christine,
Thank you for sharing your feedback! We're glad to hear that you find our customizable contracts and flexible setups helpful for managing a global workforce.
We understand that certain processes, such as onboarding and support response times, can sometimes take longer than expected, especially with the unique legal and regulatory requirements in each country.
And finally, we are always working to improve our efficiency and support for time-sensitive issues and appreciate your input on this. If you have specific suggestions or would like to discuss your experience in more detail, please feel free to reach out to me directly at [email protected]. Your insights are valuable to us as we continue to enhance our platform!
Best regards,
Mel Diamond - Voice of the Customer Manager @ Remote
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Expectation vs Reality
Haven't loved it. It's an inherited system that I would not have chosen myself, I just think they've scaled too quickly and aren't ready to serve a lot of the countries they're working in. It's cost us so much financially but also in time and energy to rectify issues that could have so easily been avoided in the first place if the correct and relevant information had been available at the start of a hiring relationship.
Vorteile
We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support.
They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point.
Platform is easy to use as an admin and as an employee.
Nachteile
Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal.
Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway.
We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us.
Antwort von Remote Technology
Hi Rachel,
Thank you for taking the time to share your experience with us. I’m sorry to hear about the difficulties you’ve encountered, especially around transparency, communication, and support. I understand how frustrating it can be to deal with these issues, and we genuinely appreciate your patience.
I'd love to hear more about your concerns and work toward working to resolving all of your concerns.
If you’re open to it, please feel free to contact me directly at [email protected] so we can discuss how to improve your experience and ensure we address these challenges effectively.
Thanks again,
Warm Regards,
Melanie Diamond - VOC Manager @ Remote
- Branche: E-Learning
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Recommended
Overall they are professional, their turnaround times with questions is usually very adequate. They give proper researched answers and are pro-active in solution finding with queries.
Vorteile
Remote has a no nonsense approach. They operate balancing professional and practical, to best service both the employees and the employers. They legal support team is super competent.
Nachteile
They cannot always offer full flexibility and for that reason we couldn't move an employee in NL. As the Remote pension wasn't flexible, so the employee would lose net salary. which they didn't accept so we got stuck in NL.
Warum Remote gewählt wurde
Cost and some issues with incorrect invoicingZuvor genutzte Software
WorkMotionGründe für den Wechsel zu Remote
Cost and professionalism that they displayed at the time of the vendor rating exercise- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Casavo experience
the overall experience until now is not positive at all, to many difficulties in the transition from the previous system (Factorial HR) to remote
lack of a structure onboarding, there's a lot of support from the team but infos are not structured in a efficient way
compared to the previous experience, the feeling is that the product needs huge improvement to be able to provide a good user experience
Vorteile
- integration of two differents countries payroll into one unique tool with the same processes and procedures
- cost calculator
Nachteile
- constrain about the capacity of aligning counters of the time off
- impossibility to manage autonomously several elements even if using admin profile
- reports: lack of customize reports ad hoc autonomously
- workflows: possibility to send only emails (or slacks)
In Betracht gezogene Alternativen
DeelWarum Remote gewählt wurde
to integrate the payroll management in both countriesZuvor genutzte Software
FactorialGründe für den Wechsel zu Remote
competitive pricing (especially for the set up which is zero)- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
One of the best EOR and contractor hiring platforms.
I have a very positive experience working with Remote.
Vorteile
The platform is very user friendly, the support team (the Remote team in general) is very quick to help effectively, their product team takes the feedbacks seriously and makes the necessary adjustments to meet our Company's needs.
Nachteile
The payment due date ))) I would extend it for a couple of days. And the platform fee for EORs is a little pricey.
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
for the relocation assistance we needed and later - the UK benefits.- Branche: Verpackung und Container
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great service helping us to grow globally!
Amazing -- I am not sure what we would have done had we not found this global employer of record service. Our team is growing and travel for those on board in our home country is significantly reduced.
Vorteile
Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. I have reached out many times with questions and have found the support available to be very extensive and knowledgeable, even on some very specific enquiries.
Nachteile
I honestly can't think of anything, I have encountered no problems with the platform or the support offered.
- Branche: Forschung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Great platform and service - Highly recommend
Vorteile
We have moved all our 3rd party team members over to Remote from other providers. Remotes portal is super easy to use, requires literally no training. When I've needed specific help, the people at Remote have been quick and helped to solve my problem. I would definitely recommend Remote
Nachteile
It's only a very minor thing. There's so much you can do on the platform. I'd quite like to be able to remove options that I know I'm not going to use, so make it simpler for me.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Stellar product to support our global team!
Vorteile
Onboarding experience, from both the administrative and employee/contractor perspective, is some of the best I've experienced. Their CS team is also responsive and supportive. I love that they're open to UI feedback as well.
Nachteile
They're still figuring out some UI bugs but again, because they're so open to customer feedback, this isn't a deal breaker for us.
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
Sales and customer support team, pricing and availability/support in local countries.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
EOR on the go
Vorteile
UI of the website is straightforward to manoeuvre and get information
Nachteile
Availability of local account manager in the local time zone
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
UI experience was better than the other and reporting- Branche: Konsumgüter
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Stay away from Remote
Remote as a global HR platform / company is a joke and and the customer service is absolute appalling!
I submitted my resignation in May and it's now August and I am still dealing with trying to get refunded for over-payments that's been made and their incorrect handling of leave. The company I work for is waiting for process corrections for outstanding credit notes, including those arising from pre-funding invoices vs reconciliation invoices.
This company seriously over-complicate their processes as a whole and I am starting to doubt whether they even know what they are doing themselves since we are now onto 3 months with my support tickets being opened and ZERO solutions yet. Just "thank you for your patience emails". Like, honestly...
Furthermore, when the company I work for requested the invoice breakdown from inception till leave date, they basically sent one from A DIFFERENT COMPANY where all of that company's employee names, their salary etc could be seen. Like, wth?!! Honestly, do yourself a favour and stay as far away as you possibly can from this company both as an employee and as an employer. Trust me, you'll save yourself a lot of headaches.
Vorteile
Nothing if I'm honest. There have been nothing but issues from the get go.
Nachteile
Support is appalling, their processes are messy, calculations are not clear, nor right.
Antwort von Remote Technology
Hi, I'm Amee, reaching out to you on behalf of Remote.
We're very sorry to hear about your experience—which is definitely not up to our standards. We do, however, appreciate your candid feedback. Since you made this review, we've contacted you and are almost finished resolving your case.
If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected]. We'll be here to support you at any time. Once again, our apologies.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best tool to hire abroad
Pretty good experience working with the tool.
Vorteile
Able to hire people in geographies where we do not have an entity.
Nachteile
Flexibility with some complex contracts...
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
It was recommended by a former colleague.- Branche: Marketing & Werbung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
A good tool to manage your offshore projects
Vorteile
1. Easy to install
2. Good Interface(UI)
3. Slim navigation pan that helps you to customize your dashboard
4. Low bandwidth seeker
Nachteile
1. Restricted to desktop majorly
2. Live tracking faces issue frequently
3. Doesn't support all invoice formats
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy to use
Vorteile
User friendly, very simp0le, easy to use and to navigate on each menu
Nachteile
nothing for now, I have not use all features yet
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Good, please support [sensitive content hidden]
Great! Would definitely recommend to other remote teams
Vorteile
They handle the paperwork, so I can focus on the business
Nachteile
No support of China ( [sensitive content hidden]) - this turned out to be problematic for us
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Honest Review
Vorteile
The Simplicity of the Website in its natural state
Nachteile
The constant Email Updates and follow-ups if I answer this survey
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simple and easy to use, helpful support that actually thinks
Vorteile
Ease of use and simplicity, onboarding is super easy and fast and management of the team via the dashboard also easy
Nachteile
Costs can be quite high quite fast and for no obvious reasons (to me)
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Smooth onboarding process and a great support team!
Overall the experience with Remote has been great so I highly recommend it.
Vorteile
The onboarding process was super easy and fast paced, and Remote's platform is very intuitive to use. If you have any doubts, you have a great team to help you throughout. They'll answer all your questions with a agile approach, giving you feedback along the way if they need more time to get back to you with the info you need.
Nachteile
The need to submit all public holidays as timeoff day in the platform. It would be best if the public holidays were already loaded by country in the platform requiring only a confirmation from the employee.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Best service for managing remote employees and payroll with tax compliances
Overall experience with remote is very good because of simplicity and ease of access it manages payroll and tax compliances very effectively.
Vorteile
This software is very easy to use and access it.
Nachteile
There's nothing here as a con because it is my first time using this tool before that the process is manual but now it is all taken care of my Remote itself.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good service, great idea
Vorteile
It's great that you can work for companies abroad without setting up a cumbersome subsidiary!
Nachteile
There are no negative aspects! Everything went positively
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Remote makes being remote fun
Vorteile
The ease of use and the UI is amazing. Really enjoyed using it.
Nachteile
On the most part a great product. not anything that i didn’t like.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Superior IP protection and customer experience
Extremely pleasant and smooth. They automate the onboarding process for employees so things that should feel very tedious and time consuming felt breezy and quick. Customer success team is a pleasure to work with and barely need their help given how straightforward their platform is.
Vorteile
The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.
Nachteile
I would like for them to introduce a 24/7 chat feature but they said they're working on it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Software for Remote Worker
Vorteile
Very easy to use,accessible and I like how fast the support team responds to my inquiry.
Nachteile
I don't have any least liked features to mention
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great platform & Service
Service and support throughout sale, implementation and onboarding was patient and efficient. Our AE [SENSITIVE CONTENT] was knowledgeable and thorough throughout and continues to provide excellent service.
Vorteile
Easy to use. Clean process for onboarding.
Nachteile
The layout is not very intuitive initially however it is overcome.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
99% excellent just a couple annoyances
Remote is our key EOR partner and enables our business to move internationally without much issue. In general we are very happy with them.
Vorteile
Great service, solid tech platform, reasonable pricing
Nachteile
Payments used to be immediate now they take a couple days to be reflected, which is especially challenging as the company as a whole is very unforgiving of any payment delays and will freeze your account. It's very disruptive.
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
Better onboarding, responsiveness and tech- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Very user-friendly service that provides great HR value
Vorteile
The system is very comprehensive - I am not sure there has ever been a service I wanted to implement that I was unable to. The customer support is also very helpful.
Nachteile
It can get expensive, especially with a growing team.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great partner with incredible potential
Since we work in different countries, the topics and circumstances of the individual countries are the challenge. Remote and team are always there when you need them and take care of all your questions.
Vorteile
Fast response within 48 hours and very friendly and solution-orientated staff
Nachteile
The uncomplicated contact and the totally friendly communication
Antwort von Remote Technology
Hi Martin,
Thank you so much for your feedback! I’m thrilled to hear that you’ve had such a positive experience with our team, and that you find the communication friendly and solution-oriented. Providing fast responses and addressing the unique challenges of working across different countries is always a priority for us,
If you ever have more questions or feedback, feel free to reach out to me at [email protected]—I’m always here to help and ensure we continue improving.
Best regards,
Mel Diamond
Voice of the Customer Manager
- Branche: Verlagswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great Support and easy to use platform for HR purposes
Great experience overall. Great team support always whenever I have an enquiry it is answered professionaly and in a great timely manner.
Vorteile
I like the easy to use platform. Everything is clear and there are lots of step by step instructions to use.
Nachteile
The only thing I would mention is that now there are compeitors like Oyster. How does the pricing compare?
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Using Remote.com
We've been using Remote.com for two years, We have onboarded and off boarded employees, change pay rates, Everything has been very easy to exicute on remote.com It's been a very positve expierence.
Vorteile
I appreciate that everything is on this platform that I need.
Nachteile
Sometime it takes a llittle too long to get the answer we need on a questions.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Terrible service, many errors, very frustrating
Unfortunately, Remote is the only available international payroll service that partners with Gusto. If I had any other option, I would have changed ten times already. Their service is incredibly slow, and never answers my questions correctly. Not once actually. The answers are broad, not personalized to my cases, and I have to continuously follow up and escalate in order to get resolution. Nearly every step in the setup had an error that I had to catch and fix, and still months in there are errors in employee invoices that take weeks to resolve. Very frustrating experience to work with them!
Vorteile
The ability to pay international workers
Nachteile
Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes
Antwort von Remote Technology
I’m Amee from Remote. I’m truly sorry to hear about your experience—this is far from the standard we strive for, and I apologize for the frustration this has caused.
We’ve requested your contact details via Capterra so we can address these issues as quickly as possible. We’re committed to making this right.
If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected].
Thank you for your patience, and we deeply apologize for the inconvenience.
Best regards,
Amee
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Good service, good platform
I like the service and the platform and that Remote always improves their service. I am working with them since 2 years now and they have constantly improved and extended their services and platform.
Vorteile
The related Customer Success Manager who is always there to support us.
Nachteile
Sometimes it takes quite a lot of time to get any (labor law) information about a country.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Our experience with Remote since June 2023
Remote has been a game changer in having a workforce outside of the US. They offer competitive benefits and are easy to work with.
Vorteile
Our Client Success Account Manager has excellent response time, as well as proactively understanding our business needs. He is proactive in partnering with his product team to make enhancements that also benefit our team.
Nachteile
It is a significant investment and would like to see better pricing as our team grows. Their pricing is a little wonky to me in hiring by teams of 15; versus a team price with different quantity sizes.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
EOR through remote.com
Overall very positive but the fees that they charge are higher than other companies and this is something that is becoming a challenge in the current market where there are new companies in the EOR space offering similar products. Employees like it though and it is easy to use as a manager/admin.
Vorteile
Easy to use. Great customer support. Personalised help when needed and employees get good benefits through the platform. Also good is that they dont use third parties to hire.
Nachteile
Fees. Yearly fees cannot be transferred to new employees! Very inflexible compared to other EORs.
- Branche: Großhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Easy payroll solution
easy to use software, we are happy with the product
Vorteile
easy to use, easy solution for foreign payroll
Nachteile
little flexibility: pre-payment for one of our employees was difficult to achieve
way of invoicing: pre-payroll and actual payroll: this brings extra work as you have to check everything double
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great to hire abroad
Vorteile
How easy it is to use. The customer service is great
Nachteile
Time tracking and hour compensation can bit a bit limiting
In Betracht gezogene Alternativen
BambooHRGründe für den Wechsel zu Remote
It was a recommendation of another organization- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Good if you're a small company, cost efficacy increases the bigger you get
Great support, health insurance, platform is intuitive
Vorteile
Compliance, health insurance, ease of requests on the platform, support is thorough
Nachteile
Have to get in touch with team to solve simple problems sometimes
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
PESIMO SERVICIO AL CLIENTE Y RESPUESTAS
PESIMA experiencia, no responden a tiempo
Vorteile
Cumplidos con el pago, y no mas, no tengo nada mas positivo que decir de ellos,.
Nachteile
PESIMO Servicio al cliente, llevo 1 mes detras de ellos pidiendoles que revisen mis desprendibles de pago, y su unica respuesta es "estamos trabajando en eso, disculpa la demora". Su unico medio de comunicación es por correo electronico y la dirección que aparece en Colombia, pertenece a otra empresa, lo cual es muy sospechoso.
Antwort von Remote Technology
Hi there,
Thank you for sharing your experience with us. I’m truly sorry to hear that our customer service has fallen short of your expectations. I understand how frustrating it must be to experience delays and feel like you aren’t getting the support you need. This is not the level of service we aim to provide, and we will address this with our team.
If you'd like to talk further about your concerns, I’d be happy to help—feel free to reach out to me directly at [email protected]. We're here to make this right for you.
Warm regards,
Mel Diamond
Voice of the Customer Manager @Remote
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Remote works :)
My experience has been very positive - the team behind Remote do a great job and the platform is well designed and easy to use
Vorteile
Customer service is really responsive and personalized. Plus the platform is easy to use for staff and on the back end, with good functionality
Nachteile
I wish more countries were covered for employment through Remote!
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
Pricing was more competitive with negotiation- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
seamless payroll solution for international teams
Our company is based in the US, but we needed a simple and efficient way to pay employees in Europe. Remote has made this process incredibly convenient.
Vorteile
The platform offers a simple and user-friendly interface, making it incredibly easy to set up contracts and start the process. Everything is quick, accessible, and straightforward, which really streamlines the experience.
Nachteile
The pricing could be more competitive, especially for smaller businesses or startups.
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
We found Remote to be more convenient and better suited to our needs. The platform’s ease of use, seamless setup, and straightforward interface made it the best choice for managing payroll for our international employees.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Remote review
Vorteile
User-friendly platform for both the administrator and the employee
Nachteile
In my opinion, everything is fine and Remote is one of the best
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Support and Customer Service
I have had great customer service reps and they really do listen to feedback and add features. It isn't instant, but I have been happy with it.
Vorteile
I really appreciate the customer service that I have had at Remote.
Nachteile
The pricing- especially for insurance internationally- can be high.
- Branche: Medizinische Geräte
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Remote Review
Vorteile
Cheap, contact persons are nice, platform easy to use
Nachteile
complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know...
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
They had a good Sales person. They offered a good price.Antwort von Remote Technology
Hi Kerstin,
Thank you for your feedback and for highlighting your experience with Remote.
We’re sorry to hear that your onboarding process didn’t meet expectations and that you’ve encountered challenges with expertise within our teams. This is certainly not the experience we aim to provide.
We'd love the opportunity to understand more about your concerns and work together to improve your experience. Please reach out to me at [email protected] so I can assist you further.
Best regards,
Melanie Diamond
Voice of the Customer Manager @ Remote
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Fantastic experience!
Love working with Remote, and their support team. Will work with them again at other companies.
Vorteile
Very easy to use, support is easily accessible.
Nachteile
Support articles that are country specific, they should continue to build out their library. Nothing bad, but I feel there is more to be written/shared country to country
Gründe für den Wechsel zu Remote
Remote offered the best support at a comparable price.- Branche: Computerspiele
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Out of Country Employees
Remote has made it tremendously easy to work with our out of country employees. They handle almost everything and keep us updated on anything we need to know or approve.
Vorteile
Easy use for our out of the country employees.
Nachteile
We have not terminated any employees with Remote, but we were informed that we would have to give plenty of notice if we were going to work with them to give a severance. This has not been an issue, I just have not used the process yet.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very good service
Overall our collaboration has been very good.
Vorteile
UX of the website, availability of the key account and the support
Nachteile
there was some slowness in giving responses in the onboarding of an executive
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Positive overall
Overall the user experience is is good. I like the past response times overall
Vorteile
Its easy to use, add or remove team members. The customer contact is really fast. Quick to set-up and onboard new team members.
Nachteile
Sometimes when you have a question I did not receive the answer I was looking for or the reply was not send to me. This happened only once or twice so not too bad. If would be nice to have Remote connected to the accounting software.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Horrendous experience for my employees
The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding.
Vorteile
We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.
Nachteile
Customer service was absolutely horrible on several fronts.
- Branche: Medienproduktion
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Better Billing otherwise great
Customer service and response time is positive. Staff is extremely knowledgeable. Platform is easy to use.
Vorteile
informs and secures adherence to local jurisdiction, ease for onboarding and creating essential employee contracts and agreements
Nachteile
billing/invoicing - would like a better breakdown of cost and to be in preferred language
In Betracht gezogene Alternativen
DeelGründe für den Wechsel zu Remote
Remote was less expensive and had an easier to use platform- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Friendliness, respect and follow-up
It has been good because the issue is followed up until it is solved, until the client is satisfied.
Vorteile
The respectful, friendly and interested manner in which the staff expresses itself
Nachteile
In order to respond, they sometimes need to escalate several levels or areas, which slows down the process.