athenaOne

Vorteile

It’s easy to navigate the program. It was also user friendly and simple to learn.

Nachteile

Sometimes I would get loading errors and it would freeze and or pause and need to be restarted.

Vorteile

The ease of functionalities. CSM access.

Nachteile

Not being able to “copy” reasons for visits from one provider to another.

Vorteile

It started out less expensive and had some good features

Nachteile

They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer.
They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this

Vorteile

little after initial signup.\Did like the problem list being available.

Nachteile

notes get lost when I have to go away to other chart notes.
the dictation program works poorly ,and the part to correct errors does not work.
Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company.
Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"
Difficult to get from one section to another, and the instructions to do so are hard to find.
The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.

Vorteile

Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates.

Nachteile

Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts.

Vorteile

The name I guess. The purple color them is also pleasing

Nachteile

The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist.

Vorteile

Continuous improvement of product and its integration offerings.

Nachteile

The report builder is abit cumbersome and difficult to use.

Vorteile

Athena was very user-friendly, and organized clients effectively

Nachteile

It was more geared towards medical notes; some features needed for therapy notes were difficult to work around

Vorteile

Accessibility and user friendly options for all users

Nachteile

Development roadmaps/releases were a little slow but glad they have picked up significantly

Vorteile

Overall, athenaOne is easy to use. It has what it needs to manage patient care. You can navigate the EMR efficiently and easily without much effort.

Nachteile

Sometimes, there is a problem with saving the charting. I have had a couple of instances where all my charting will disappear. There is a lot of double charting as well.

Vorteile

AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.

Nachteile

First level case responses are gat don’t address the issue adequately.

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Vorteile

AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools. Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.

Nachteile

While athenaOne offers robust features, its steep learning curve can be daunting for new users. Additionally, customer support response times may vary, leading to frustration when critical issues arise. Overall, navigation can feel cumbersome, affecting overall user experience.

Vorteile

The actual EMR is well designed and one of the best on the market. The workflows and order sets made use of the EMR very easy to use.

Nachteile

We liked the Athena EMR. We did not like the Athena One package, the related onboarding process or the corporate policies of Athena. We were told that the onboarding process would be 3 months. During that time we had (unhelpful) weekly meetings with Athena reps.

My staff and myself did the required ,yet excessive, onboarding tasks outside of these meetings. However after 5 months the Athena One build out was still incomplete due to Athena staff's lack of progress. Communications around their delays were met with corporate gaslighting and deflecting. This is a solo provide practice with 1-2 insurance panels. There is no logical reason that the EMR should not have been ready for use after 5 months.

I have used Athena in other settings and it seems that they do a very poor job with submitting claims. Most practice lose money if they re relying on Athena One to submit claims.

Vorteile

AthenaOne does updates frequently to stay on top of the constant changes in healthcare. Training information is provided at each step of the way. The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time.

Nachteile

The process to work claims on the back end takes some getting used to.

Vorteile

The ease of everything being inside the patient chart.

Nachteile

I know this is an option, but we have not opted to use it as an add on, but having to re-do medical billing work that Athena One's team has done incorrectly per our state governance.

Vorteile

Allows us to see both scheduling and charts in one system
Fast and efficient
Easy to learn, easy to use

Nachteile

Some processing require several steps, which sometimes seem unnecessary but are not too time consuming

Vorteile

The ease of use, ease of charting, ease of e-prescribe

Nachteile

Setup cost is insanely expensive. Also, telemed is strange.

Vorteile

The many advances that have taken place over the years with Athena

Nachteile

Getting in touch with Customer service was hard.

Vorteile

All in one for EMR, eprescribing and also has other apps

Nachteile

Takes a bit to get some changes implemented

Vorteile

Quite a few of our clients currently use this system. With out lab being able to integrate their current patient system with our ERM, our clients do not have to worry bout relearning a whole new system or transferring anything.

Nachteile

I do not have any cons about athenaOne at this time.

Vorteile

At first, I thought it was more user-friendly because it has a lot of potential.

Nachteile

There are so many issues trying to bill claims and Athena users are writing off claims without allowing us to rework the claims losing our organization money $$$$$

Vorteile

It is easy to follow and manage on a daily basis.

Nachteile

Nothing so far. I did not find anything that makes difficult to working with this software.

Vorteile

Ease of use and ability to locat3 and share payment records electronically

Nachteile

Collection follow-up and payment posting needs improvement

Vorteile

I like the easy use of the system and learning modules.

Nachteile

I dont like that my manager has to call to update the system with any new forms

Vorteile

Easy to use for the most part, not difficult to train others on.

Nachteile

Does take some time to get use to, but nothing crazy.

Vorteile

AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.

Nachteile

The updates can be a bit disruptive, but they work quickly to resolve any issues.

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Vorteile

I have used so many different electronic health sites and Athena is by far the most user friendly and hardly ever has tech issues.

Nachteile

Sometimes when the site is down there is no communication about it and you have to figure it out on your own.

Vorteile

The Legacy system is the only part of this system I like and use consistently. It's all right, but they're getting rid of it instead of improving the issues we've asked to have fixed.

Nachteile

Where to start?

The community aspect used to communicate with other users is only helpful when Athena feels that your voice matters, and unless you're kissing their feet, they couldn't care less about your comments/concerns. They'll merge or delete complaints about their new UI and refuse to ask their users for opinions before implementing a system that doesn't work.

Then there's the fact that their new system isn't even user friendly! They would rather block you from commenting and voicing concerns than accept criticism on a broken system on the community page. On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem, then tell you to send complaints to their developing team, who in turn send you ANOTHER script.

And don't even get me started on how many concerns/complaints have gone unsolved in the name of "modernity," or how their 'help' section answers almost no questions posed but will send you links to useless videos and threads that didn't answer the questions there, either. Utterly embarrassing.

Needless to say, you'd be better off spending money on a company that actually asks its users on their opinion before implementing a broken UI and answers you.

Vorteile

I like that AthenaOne is easy to learn and once you can navigate the different fields, you can know everything that you need to know about our patients.

Nachteile

AthenaOne has a lot of different fields and functions that are available. Learning everything there is to know and how they can help with your practice is almost a full-time job.

Vorteile

Ability to fax reports directly to providers

Nachteile

Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface.

Vorteile

Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging.

Nachteile

Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message.

Vorteile

Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.

Nachteile

I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.

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Vorteile

As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity.

Nachteile

Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise.

Vorteile

It is user friendly. I like that it alerts you when patients information needs to be updated.

Nachteile

It is not easy to update patient insurance information.

Vorteile

Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.

Nachteile

We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.

Vorteile

The EMR was initially easy to set up. The billing functionality was adequate at first

Nachteile

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.

Vorteile

Athena asks for client feedback (often and in different ways) and actually acts on those suggestions. In this way, Athena develops a product that is more useful to the users.

Nachteile

CSC interactions. Support is not tailored to the sophistication of the user. Often times, we contact support as a last resort after trying various methods to solve the issue. CSC starts at the most basic level of response and then takes additional time to escalate the issue to a higher level of support.

Vorteile

Ease of use, there are many capabilities for customizing based on my practice's needs.

Nachteile

n/a. There has not been any issues that I can mention for this question.

Vorteile

AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option.

Nachteile

The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months.

Vorteile

Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.

Nachteile

You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.

Vorteile

Easy to manage patient information and user friendly for teleheath appointments

Nachteile

It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.

Vorteile

We love all the features AthenaOne has to offer.

Nachteile

Not being able to send faxes without attaching it to a patient.

Vorteile

intuitive, easy to use, all features in one product

Nachteile

format of the medical history sectioon and lack of matching patient self-check in answers with history

Vorteile

Our practice had fewer errors when it came to billing

Nachteile

The cost was a bit pricey and some of our doctors did have a hard time learning

Vorteile

The overall appearance of Athena is by far the best I have used so far.

Nachteile

Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.

Vorteile

I like the ease of viewing my medical records past and present hassle free as well as being able to manage any scheduled appointments

Nachteile

I didnt like the the way it was all set up when i first used it i cant say anything about now present time considering i havent used it in a long while back then it was hard to find my way around for certian things but not to bad at all

Vorteile

The Customer Support!! It’s fantastic. The software is a very close second

Nachteile

The price but it is completely justified.

Vorteile

The system is very user friendly once your set up is complete.

Nachteile

Set up is very time consuming, not very turn key.

Vorteile

The EMR itself is quite nice and very easy to use.

Nachteile

Athena's offshore billing team is lackluster at best, fail to adhere to basic medical billing procedures.

Vorteile

Reliable, seamless integration, user friendly , excellent customer service

Nachteile

I don’t have cons yet, it has a great customer service.