--- description: Reviews zu Groove Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Groove mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Groove | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [CRM Software für Startups](/directory/3235/startup/software) > [Groove](/software/110166/groove) # Groove Canonical: https://www.softwareadvice.de/software/110166/groove Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/110166/groove?page=2) > Groove ist eine cloudbasierte Helpdesk-Software für kleine Unternehmen. Die Lösung hilft Unternehmen, mit ihren Kunden per E-Mail, Live-Chat, soziale Medien und Telefonanruf zu kommunizieren. Zu den wichtigsten Funktionen der Software gehören Ticketing, Live-Chat, Wissensmanagement, Berichterstattungstools und Kunden-Self-Service. Mit Groove können Nutzer über eine Plattform über mehrere Kanäle mit ihren Kunden kommunizieren. Berichterstattungs-Dashboards zeigen Kundenbetreuungsmetriken wie durchschnittliche Bearbeitungszeit und Antworttyp sowie Beschwerdetrends, Fehler und Anfragen an. Nutzer können eine Online-Wissensdatenbank für die Kundschaft einrichten. Groove bietet auch Vor-Ort-Support-Widgets wie FAQ, Kontaktformulare und Live-Chat. Die Software unterstützt verschiedene Integrationen wie Slack, Zapier, Facebook und Twitter. Jahres- und Monatsabonnements sind verfügbar. > > Bewertung: **4.5/5** von 87 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 87 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Groove Networks - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Chat / Messaging - Content-Management - Dashboard - Daten-Import / -Export - Drag-and-Drop - E-Mail-Management - Echtzeit-Chat ## Integrationen (12 insgesamt) - Delighted - GitHub - Instagram - Jira - JustCall - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [CRM Software für Startups](https://www.softwareadvice.de/directory/3235/startup/software) ## Ähnliche Kategorien - [CRM Software für Startups](https://www.softwareadvice.de/directory/3235/startup/software) - [CRM Software für Hypotheken](https://www.softwareadvice.de/directory/345/mortgage-crm/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [IT Ticketsysteme](https://www.softwareadvice.de/directory/1630/it-ticketing/software) - [CRM-Software für die Unternehmensberatung](https://www.softwareadvice.de/directory/3837/consulting/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.softwareadvice.de/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3487 reviews) ## Nutzerbewertungen ### "The most easy to use and transparent support app" — 5.0/5 > **Martin** | *17. September 2015* | Computer-Software > > **Vorteile**: - Clean and modern interface - Awesome knowledge base functionality - Great support and development team - Overall ease of use - Lots of integration possibilities - Best value for money > > **Nachteile**: We've missed a few features from our previous system, such as a possibility to split tickets and a more functional rich text editor. However, the guys at Groove promised us they're planning to get this into one of the next releases :) > > We've been switching from our previous (free) support system over to a new one lately. After testing a dozen of different services in process, we instantly fell in love with Groove in just a few days of live usage – especially with the clean and modern interface and the knowledge base functionality. Even though Groove lacks a few minor features, we've been informed they are on the roadmap already. In addition to this, Groove's got the most responsive and friendly team we've ever encountered, which is great and makes a lot of sense for a company creating a support system. Definitely not going anywhere anytime soon\! ----- ### "Great help desk tool with knowledge base" — 4.0/5 > **Josh** | *29. Mai 2025* | Rechtsberatung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Sleek UI, and the fact that Groove has a knowledge base that you can publish to users is a really nice bonus. > > **Nachteile**: Groove is a little on the expensive side; in the world of AI, we found we didn't need all of the extra features that came with a bigger price tag. ----- ### "Longing for more features and better metrics" — 3.0/5 > **Ash** | *11. Januar 2018* | Computerspiele | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Groove is easy to use and has a clean interface. It's quite simple to make additions to both canned responses and your knowledge base. You can make rules to send things to various folders, which is nice. It has integration with our NPS software (Delighted). > > **Nachteile**: Groove lacks a significant amount of features. You can only view metrics based on pre-determined periods of time and you cannot adjust on a custom range. You have no easy way to view how many tickets an agent answered in the prior day. You can't pull random tickets for QC. You can't add tags to your knowledge base articles. Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend. You can't set "office hours" so that you'll automatically send a different auto-reply based on whether you're in the office or not. > > Much better than simply using e-mail for support. It allows us to track some basic metrics and keeps things orderly. ----- ### "Absolutely love Groove and won't be using anything else as long as they're around" — 5.0/5 > **Ezra** | *24. Januar 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's clearly made by a team who has used other platforms and know the short comings of them all. They want to make the best system possible while also keeping it fast and easy to use. We've come up against no walls with trying to use it in the way we need to and when we've asked any questions, the team is friendly, down to earth and just want to help make life easy. Shout out to Graham as well, love the work mate, thanks for the help\! > > **Nachteile**: Can't think of a thing. It's been great. > > Awesome, from the moment we installed, we've been blown away with the platform and their willingness to listen to feedback and adapt as they go. ----- ### "Human-centered ticketing system" — 4.0/5 > **Ensons** | *19. Januar 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Consider that pricing is not related to the amount of emails you receive or send. The ticket archive keeps growing, but you don't pay more over the years. That's great. > > **Nachteile**: The interface is not as snappy as a desktop email client, so there is friction when you start using it. But as far as web technology is concerned, it's as good as it gets. > > Groove is the smartest "abstraction layer" over email I've seen so far. We don't think in terms of E-Mails any more (you wouldn't know there are any), but individual customer threads in a proper ticketing system. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/110166/groove?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/110166/groove) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten