--- description: Reviews zu Groove Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Groove mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Groove | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [CRM Software für Startups](/directory/3235/startup/software) > [Groove](/software/110166/groove) # Groove Canonical: https://www.softwareadvice.de/software/110166/groove Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/110166/groove?page=2) > Groove ist eine cloudbasierte Helpdesk-Software für kleine Unternehmen. Die Lösung hilft Unternehmen, mit ihren Kunden per E-Mail, Live-Chat, soziale Medien und Telefonanruf zu kommunizieren. Zu den wichtigsten Funktionen der Software gehören Ticketing, Live-Chat, Wissensmanagement, Berichterstattungstools und Kunden-Self-Service. Mit Groove können Nutzer über eine Plattform über mehrere Kanäle mit ihren Kunden kommunizieren. Berichterstattungs-Dashboards zeigen Kundenbetreuungsmetriken wie durchschnittliche Bearbeitungszeit und Antworttyp sowie Beschwerdetrends, Fehler und Anfragen an. Nutzer können eine Online-Wissensdatenbank für die Kundschaft einrichten. Groove bietet auch Vor-Ort-Support-Widgets wie FAQ, Kontaktformulare und Live-Chat. Die Software unterstützt verschiedene Integrationen wie Slack, Zapier, Facebook und Twitter. Jahres- und Monatsabonnements sind verfügbar. > > Bewertung: **4.5/5** von 87 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 87 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Groove Networks - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Chat / Messaging - Content-Management - Dashboard - Daten-Import / -Export - Drag-and-Drop - E-Mail-Management - Echtzeit-Chat ## Integrationen (13 insgesamt) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [CRM Software für Startups](https://www.softwareadvice.de/directory/3235/startup/software) ## Ähnliche Kategorien - [CRM Software für Startups](https://www.softwareadvice.de/directory/3235/startup/software) - [CRM Software für Casinos & Glücksspiel](https://www.softwareadvice.de/directory/340/gaming-casino-crm/software) - [CRM Software für Hypotheken](https://www.softwareadvice.de/directory/345/mortgage-crm/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [CRM Software für Hotels](https://www.softwareadvice.de/directory/339/hospitality-hotel-resort-crm/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.softwareadvice.de/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Nutzerbewertungen ### "Best way to manage your customer support network" — 5.0/5 > **Maxwel** | *10. Oktober 2019* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them. > > **Nachteile**: Frequent updates move features around and sometimes makes it difficult to find something that you use every day. Also they have a feature in which you can halt a reply for sending up to 30 seconds after hitting send, though it does not work for emails you start. Only ones you reply to. ----- ### "Useful and easy to use\!" — 5.0/5 > **Josh** | *30. April 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients. > > **Nachteile**: The user interface can be slow sometimes to use, but I think they are doing a refresh soon so hopefully that will solve it. > > We are helping to solve the issues that clients get when using their websites. It's been a great way to keep on top of problems that are being reported. ----- ### "Longing for more features and better metrics" — 3.0/5 > **Ash** | *11. Januar 2018* | Computerspiele | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Groove is easy to use and has a clean interface. It's quite simple to make additions to both canned responses and your knowledge base. You can make rules to send things to various folders, which is nice. It has integration with our NPS software (Delighted). > > **Nachteile**: Groove lacks a significant amount of features. You can only view metrics based on pre-determined periods of time and you cannot adjust on a custom range. You have no easy way to view how many tickets an agent answered in the prior day. You can't pull random tickets for QC. You can't add tags to your knowledge base articles. Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend. You can't set "office hours" so that you'll automatically send a different auto-reply based on whether you're in the office or not. > > Much better than simply using e-mail for support. It allows us to track some basic metrics and keeps things orderly. ----- ### "The most easy to use and transparent support app" — 5.0/5 > **Martin** | *17. September 2015* | Computer-Software > > **Vorteile**: - Clean and modern interface - Awesome knowledge base functionality - Great support and development team - Overall ease of use - Lots of integration possibilities - Best value for money > > **Nachteile**: We've missed a few features from our previous system, such as a possibility to split tickets and a more functional rich text editor. However, the guys at Groove promised us they're planning to get this into one of the next releases :) > > We've been switching from our previous (free) support system over to a new one lately. After testing a dozen of different services in process, we instantly fell in love with Groove in just a few days of live usage – especially with the clean and modern interface and the knowledge base functionality. Even though Groove lacks a few minor features, we've been informed they are on the roadmap already. In addition to this, Groove's got the most responsive and friendly team we've ever encountered, which is great and makes a lot of sense for a company creating a support system. Definitely not going anywhere anytime soon\! ----- ### "Pretty good, give it a try." — 4.0/5 > **Tim** | *4. April 2016* | Bildungsmanagement > > **Vorteile**: Support Tickets Easy to get started Good support response > > **Nachteile**: KB hard to customize Not seeing improvements lately to KB > > I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB. I have found the support ticketing system really quite good. Keeps things in order amongst our small team. I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog. Overall, definitely worth a try and you can decide. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/110166/groove?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/110166/groove) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten