AI Field Management

Vorteile

Easy to use and easy to understand. Different languages available and built in translation. Great for distant colleagues to work together

Nachteile

When you forget your password, that is it. It doesn't remember password incase you forget yours.

Vorteile

The collective organising of all my customers on one app along with been able to record each visit or job done at each site. Also liked the one on one zoom training call done with Jim to show me around and how to utilise the best features of the software

Nachteile

Nothing I don't like the computer software and phone app are excellent and easy to get to know.

Vorteile

Ease in scheduling and monitoring of employees work.

Nachteile

Not be able to have multiple cases/projects in one client file

Vorteile

We are small local SME in Singapore. With this software's good feature of scheduling, calendar etc., we can manage about 200+ systems across the country with limited manpower in the field. The field engineer also like very much about the mobile app access to view the work schedule and do a better preparation before attend to the sites.

Nachteile

The inventory management feature is not really used by the company due to various reason which it is a shame.

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Vorteile

Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient.

Nachteile

That I didn't find it earlier and had to use an inferior product for 3 years.

Vorteile

This program is very easy for my employee's to use with older demographic users they too have found it easy to use.
The visional layout of the dispatch board has been helpful

Nachteile

I love the colour coding feature where i can colour code the urgency of each job.
This program is very user friendly.

Vorteile

it make my work in administrative easier. you can schedule, track, and billing only by using their service.

Nachteile

The range distance to clock-in and out can be a bit tricky. and when using the desktop one,l they always automaticaly sign-out after only couple of minutes. everytime we sign in again, it always stars from the begining.

Vorteile

We can propose schedule, monitor it, and proceed it to engineer directly. After job done we can collect the data and send it to customer at the same time. All digitalize so we can easily track it.

Nachteile

The app font in android phone is so small need to be improved. The location check in need to be adjusted correctly or we cannot clock in-clock out.

Vorteile

Ease of use, outside collaboration, especially the predictive management features regarding how they tie workers with Jobs.

Nachteile

It would be great if the system has more languages support, such as Chinese, Japanese, and other Asia languages. My company has business in the Asian-Pacific region.

Vorteile

The apps developed on this platform are very intuitive and are thought through keeping in mind the nature of customer interactions and how to keep them simple yet comprehensive. The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction. Keep up the good work.

Nachteile

So far nothing really. Whichever comments I had were taken up by the AI-FM team to work on to improve the apps.

Vorteile

When I had issues AI Field Management got back to me very quickly and issue resolved.

Nachteile

I was having problems with our parts downloading too long but AI promptly fixed that.

Vorteile

This service incorporates an app function for our customers to contact us in critical times. It has been great to use both on PC and on mobile devices.

Nachteile

Most of the features we are needing our actually in development with the AI team. So, nothing at this point.

Vorteile

Simple to use and right priced, allows easy field workforce management across diverse languages with built in translation and GPS features.
Organizes workers by job and customer, shows calendar view with real-time updates of job status from the field on mobile devices.
Enables workers and manager to chat in their native language with real-time translation.
Optional GPS location when communicating enhances efficient operations.
Stores all information about a job forever, from job estimate, implementation timing and any issues, customer signature and even billing.

Nachteile

Rapidly evolving, some features are in development but roadmap is responsive to our requests, and dev team has been rapid and effective.

Vorteile

When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years.  When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be.  The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice.
We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone.

Nachteile

Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible.  So implementing the new system took a bit of time, that has been the only cons.  AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time.  Absolutely Love this software.

Vorteile

My team usually struggles with new applications but this was very easy to use, also that it can give you detailed information about your workers and each of the trips. The customer website and the calendar are handy.

Nachteile

Probably in the learning curve of some of the more detailed features, but overall easy to use and implement

Vorteile

We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.

Nachteile

At the beginning it doesn't fit perfectly with our way of doing and organising the job but we are finding the perfect fit thanks to the features they developed for us.

Vorteile

Pick from any of these: intuitive design, in app translation for messaging, Smart GPS tracking by worker,
One stop shop to know what all my team is up to in real time, real anxiety reducer!
Love the translation and automatic GPS without killing the workers phone’s battery.

Nachteile

I only wish new features would be added faster.

Vorteile

I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.

Nachteile

Would like if the chat function to Admin comes in real time with notifications. But since the App integrates with WhatsApp, communication is even better.

Vorteile

Simplify our works, now all our field engineer have all jobs in one app

Nachteile

for the moment nothing to say, when we have any question the customer service is very fast to answer.

Vorteile

I really like the predictive/AI piece that allows me to match to the perfect technician for the job. The calendar view makes scheduling and seeing the progress of super easy. The UI is nice and clean, and is pretty intuitive to use, particularly on mobile. Quickbooks integration is definitely a plus, it makes accounting a breeze. The GPS tracking of field workers is something that we didn't have with our previous solution, and it's a game changer.

Nachteile

Because it's a cloud product, I do need to take all the updates, but that's a small detail to be able to get the product updates.

Vorteile

They figured out a way to code in the traditional sense the best worker for a specific location and job type, but that's just the interim solution apparently they've got machine learning embedded in the system so that will eventually take over and they will become even better than the coded solution. Sounds great

Nachteile

I'd appreciate if you could reduce the price a little bit, I get that there's a lot of technology in the spot for a small company like mine I prefer to spend a little bit less if

Vorteile

What distinguishes this solution from others is ease of use and customer support. The team is very helpful when it comes to provide support to the product. Team is very knowledgeable, and will work with you to customize to your business requirements at very little or no cost.

Nachteile

I believe more could be done to make schedule calendar more visual appealing as it is too clumsy.

Vorteile

The most impactful features are the invoice generator, the customer signature function the fact that info is stored in the cloud.

Nachteile

Integration with our previous business processes was easy.

Vorteile

I like integration with the mobile App and full of data to track.

Nachteile

As possible future options:
Not able to have several customer users per customer account.
Not possible to correct or create reports for the field techs without not making them Admins.

Vorteile

User friendly and straight forward. Like the SHERPA features!
Flexibility of scheduling and job status updates.
Appreciate the integration between admin/workers/customer - especially using the customer application.
Simple process to import inventory, resources etc.
Easy to develop additional features

Nachteile

Automatic re-scheduling of jobs.
Modify job duration on gantt chart view by dragging the bar.

Vorteile

AI Field Mgmt is filled with more than you can expect for that price. We really liked the easy planning function and app. Also good that you have the total overview of customer and equipment.

In fact, after we tried out Ai Field Management, we have also become a re-seller for the solution in Sweden and Nordics.

Nachteile

Still a new solution, but it's getting there.

Vorteile

Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great

Nachteile

interface a little, however is easy to use

Vorteile

Intuitive and easy flowing interfaces. Fast. lots of customisation available.

Nachteile

As with any new tool there is a lot of hard work required to study it in depth... but once it is done - the fog clears and the sunlight ahead is awesome!

Vorteile

I am able to input all the jobs for the month and have my crew be up to date at all times. This software helps automize my business.

Nachteile

It is a bit difficult to get a hang of the software At first. Simply because their are so many features that help keep your business at 100%

Vorteile

Over pros are: Price, Service provision, useability

Nachteile

Cons: ............maybe lacks more repots

Vorteile

The gps, customer app and sherpa features are very desirable

Nachteile

Data migration against available templates

Vorteile

Visit schedule/ time management / Form selection from the field services app

Nachteile

Geo-Market segmentation

Vorteile

The system is very easy to use on both the admin and worker app sides, the best feature for me is to track contract expiry dates and customer product info and warranty. Price is also competitive, couple if similar systems available in Ireland are double the price or more

Nachteile

Sometimes adding service locations takes a couple of clicks to bring up details,

Vorteile

ease of use, very good value for money, the founder [SENSITIVE CONTENT HIDDEN] is very passionate about the software and app, and continuously improves it based on our feedback

Nachteile

very good value for what we pay, works well. support is well rounded.

Vorteile

remotely management without engage real person , so very high efficient productivity and good for making money

Nachteile

It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.

Vorteile

It allows us to maintain a complete management from the field, billings, budgets, organization among others, in addition to that it allows the user an intitutive for beginners. Keep processes and management progress up to date.

Nachteile

It is necessary to keep the updates up to date for an optimal functioning of the tool. It is a very complete tool.

Vorteile

The software is incredibly adaptable and easy to use.

Nachteile

The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password. I had my settings set to automatic login but had to delete my cache/history which forced me to log in again. However, I reached out to customer service and received a response within 2 minutes... Really, nothing not to like.

Vorteile

The software is great I especially like the predictive management feature it helps me understand which worker needs to be assigned what time and what location Excellent!

Vorteile

Our company had tried multiple field management products and this is the best fit for us.
Overall the product provide a intuitive user experience and our team do not see any learning curve.
Scheduling and checking the progress is super convenient and make my life so much easier.
The support team always respond fast, the product keeps updating. Love it!

Vorteile

Easy to learn and use; intuitive user interface

Nachteile

Nothing, all good, it's an excellent software; i have no recommendations for improvement at this time.

Vorteile

All the comprehensive features that allows me to manage the field workers

Nachteile

Nil. It came as an off the shelf software.

Vorteile

The software encompasses most of the features our organization requires

Nachteile

It was a bit challenging to navigate at first but with the assistance of [SENSITIVE CONTENT]
it became easy to move through and learn the software’s features

Vorteile

The screens are easy to understand, plus the System predicts which of my workers would be the best person for the job, very cool

Nachteile

They need more integrations, but I hear that they are coming. They have Quick Books already so waiting for more to come........

Vorteile

Intuitive design. Smart, fast and mobile. Highly recommend.

Nachteile

Nothing was a great experience.
Will continue to use.

Vorteile

Ease of use and flexibility for industries . Affordability

Nachteile

Reports are limited and could be improved

Vorteile

Mobile friendly design makes using on a cell phone that much easier.
Ease of U/X makes navigating different screens seamless.
Responsiveness

Nachteile

None. The only negative thing I can think of is the fact I didn't have this software at my last job.

Vorteile

I do like the calendar view. It makes our life easy. I can review all my upcoming tasks and all tasks status in the calendar.

Nachteile

My workers all are Chinese, they are not good at English. So if it has Chinese version, that would be great.

Vorteile

The AI feature that automatically and intelligently helping me to find the best colleague to do the job is a brilliant idea!!

Nachteile

I have been using the product for awhile, haven't see any major flaw about this product.

Vorteile

It made the life of our staff Much easier because all the information is on you mobile phone

Nachteile

Could have better The Reports.
I struggled to find all my data needed

Vorteile

The product functions as advertised. When I had a problem, Ai Field Management's customer service representatives were easily reachable with concise answers.

Nachteile

I think that the speed in which the product is updated should be done faster. This may mean having smaller updates or simply highering a bigger team.