Über Atera
Atera Preis
Atera bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Atera ist ab 99,00 €/Monat verfügbar.
Alternativen für Atera
Atera Erfahrungen
Funktionsbewertung
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Tolles Werkzeug zu Kunden schnell und kompetent zu helfen
Vorteile
Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.
Nachteile
Ich habe tatsächlich noch keine Nachteile erkannt
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to Use
We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.
Vorteile
We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.
Nachteile
Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great MSP Product
I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll.
That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!
Vorteile
The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.
Nachteile
If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.
Warum Atera gewählt wurde
I needed something with more options, and functionality.Zuvor genutzte Software
SpiceworksGründe für den Wechsel zu Atera
Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.Antwort von Atera
Thank you for the very kind and detailed review, Brandon!
You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish.
In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Vorteile
The price point for this product is excellent, if it worked properly.
Nachteile
Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Antwort von Atera
Hey James, thank you for the honest feedback.
As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Atera Review
The platform provided a comprehensive suite of IT management tools that streamlined my operations and improved customer service. The integrated RMM capabilities, service desk, and reporting features were particularly valuable in maintaining the performance and security of my clients' systems. The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in customization, the core functionalities of Atera were reliable and effective. Overall, Atera proved to be a valuable solution for my IT management needs, helping me deliver efficient and high-quality services to my clients.
Vorteile
One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency.
Nachteile
one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements.
