Guru

Vorteile

A very helpful tool and easy to use. It simplify task given on a timely manner.

Nachteile

Being easy to explore. Guru provides overall knowledge needed.

Vorteile

I like about guru is that they can give you accurate information and this can be edited. Guru is very user friendly and easy to access. You can see the daily updates that they are providing for each information and topics. I really love using Guru. Guru is like a teacher to us.

Nachteile

I think the least I like about Guru is that they have all the information you are looking for, it’s just everything is there, you don’t have to look for an answer anywhere, just look for it on Guru and you will have it. I think there is no way I wouldn’t like guru.

Vorteile

Cards being available in multiple board groups means we don't need to copy and paste knowledge around.
Integrations with teams is used regularly.

Nachteile

The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge.

Vorteile

A platform that enables our team to obtain the information we require and to answer our clients' inquiries, to gain knowledge about our tools and processes, and other types of client communication.

Nachteile

I have no dislikes at all. There are instances where the search bar doesn't display the exact article that I need to process our client's request.

Vorteile

A platform that equips our team with the information needed to address client inquiries, learn more about our tools and processes, and manage various types of client communications.

Nachteile

I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.

Vorteile

It's ease of use, very convenient and easy to navigate. It's allows us to save time and effective search for knowledge based information conveniently without the hassle.

Nachteile

While most of the things about Guru is definitely very helpful, user interface can be improved with better font system, But other than that, everything else looks absolutely incredible with Guru.

Vorteile

What I like most about Guru, it gives me specific answers to the things that I am looking for. It is concise and provide easy way to guide you in all possible actions and resolutions.

Nachteile

What I like least about Guru, sometimes it is confusing as is it gives wider options for your actions and resolutions.

Vorteile

Its convenient features such as the drop-downs. I can easily uncollapse the info I’m done reading, and what’s best in here is that even if the information I’m finding is within the drop-down, it can still be detected by doing CRTL + F.

Nachteile

The lack of feature to have the option to turn into dark mode.

Vorteile

- Has menu for easy navigation
- Has revision history for comparing different versions
- User-friendly interface

Nachteile

can add more graphics to look like a magazine

Vorteile

What I like about Guru is it's easy to use and easy to navigate. With just entering a keyword about your concern, it will display all relevant Guru cards based on the keyword you typed in.

Nachteile

what I like about Guru is it's easy to use and easy to navigate. With just entering a keyword about your concern, it will display all relevant Guru cards based on the keyword you typed in.

We have to view the specific cards to see the date when the card was added or modified. It would be helpful if we can have a tab or section where you can see when the card was added or modified. Like a compilation of the card updates for each day.

Vorteile

My team loves Guru. We use it for event management and to house details of every event we're attending. I love that I can tag and update my team on Cards that have new information, and how they can easily access every Card from the Guru App. Guru is very simple to use. Once you figure out how you want your information to be organized, building it out is easy! I also love the custom Template feature because a lot of my Cards are similarly built. This saves me so much time when setting up each Card. Both my team and I are in Guru multiple times a day and we have found that this is the best and fastest way to get information updates, while keeping all details in a clean home.

Nachteile

There are a few annoying tech glitches but nothing that hasn't been fixed when I bring it up to their support team. I seem to find these glitches when I'm moving too fast in the program and it can't keep up with me! But like I mentioned, when I bring things up to their support team, they have addressed my concerns very quickly and a lot of times, have it fixed within 24 hours. It's honestly amazing how quickly they can make updates.

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Vorteile

A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types of client communications.

Nachteile

I have absolutely no major dislikes. Sometimes the search bar is not showing the exact article I need for processing the request of our client.

Vorteile

Guru is built to handle well knowledge that's growing in all directions, to very easily crossreference it, and to ensure the information is accurate and current. In 4 years of using it I never needed customer support and I rarely needed documentation. That's the best compliment I can give to their product team.

As a collection author, you get to place new bit of knowledge within a logical hierarchy. "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory. The information can be well formatted. You can embed things into cards (say, iorad tutorials, Miro boards) and you can embed your Guru cards into other things (say, Rise 360. The latest version of the card will load for the user even if you export your .scorm file and upload it to your LMS and the user accesses it months later.). Linking other cards into your cards is easy. For each card, you're setting an owner (it can be an individual or a group of people), and the expiration date. When the card expires, the owner is notified to verify it. You can feed it to Intercom Knowledge Hub. You can notify everyone, or certain users, to read a specific card. You can leave comments in the card, tag users in them, resolve and unresolve them. You can see the card's edit and verification history. You can save drafts.

As a collection user, you install a browser extension (or you open collection in a browser tab but, honestly, why would you). When you open the extension, a search panel floats on your screen and you can find the card you're looking for and open it without ever having to leave your original tab. The search is good. You can see who owns the card, when was it created, is it verified. If it is but you have your doubts, you can request verification. You can comment on cards and tag users in tags.

A brilliant tool if you have a growing knowledge base, things change and you need to have a system that will allow you to know the information you're using is correct and up to date.

Nachteile

"A polite reminder that you have 1002 cards to verify" sounds a tad bit passive agressive. I thought we were friends.

Having infinite layers of depth of information would be perfection.

Vorteile

I appreciate Guru's robust knowledge management features, its intuitive interface include real-time updates, and seamless integration with collaboration tools like Slack. These aspects make accessing and managing information effortless and enhance productivity across teams.

Nachteile

could be expensive for small teams. Some users may prefer more customization options for organizing and categorizing information.

Vorteile

What I love most about Guru is that it keeps all our work resources in one place. I can easily favorite and follow the collections that matter to my department, so I stay updated on any changes. The Guru Library is user-friendly, and I've built up a great collection of resources I use daily. It's easy to use, has important features, and integrates well with other tools. I use it all day, every day, and I love it!
On top of that, their customer support is super fast and accurate. It's so easy to use and implement as well.

Nachteile

The only downside to Guru is that sometimes it's hard to find resources using keywords. This might be my mistake, so it could be user error. Remembering the exact names of the resources can be tricky. Other than that, I really love Guru!

Vorteile

As a Customer Service Associate, Guru helped me in my everyday tasks as it is very easy to navigate and browse specific and related guru cards that will help me to solve a customer's issue!

Nachteile

To be completely honest, Guru is the most amazing and CSR-friendly software out there. I can't think of any cons that I will write.

Vorteile

As the title suggests, it really is seamless in my function's day to day work. We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super helpful.

Nachteile

Notifications and/or tasks are hidden in the desktop browser.

I don't like that it sometimes glitches.

Vorteile

One of the standout features of Guru is its ability to seamlessly integrate with other tools and platforms. This integration makes it easy for teams to access and update information without interrupting their workflow. Additionally, the intuitive interface and robust search functionality help users find the information they need quickly, which can significantly enhance productivity. The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing.

Nachteile

Too many recommendations once every time I used a search engine

Vorteile

Guru is a Google for companies. Everything we need to know about the products, workflow processes, and explanations about a specific company - you can just use Guru. This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to handle a specific workflow, or to be updated about what's going on in the company, any live changes, etc. The tool is complete, it's easy to get implemented in any company. To integrate it in your company is a must if you want to be successful and professional, as it's so easy.

Honestly, this is the tool that I use everyday and, even though some new adventurers might think it's not necessary to use it often, I have Guru open at all times - it's just perfect to be a master in your business knowledge, what will set you apart from everyone else.

Nachteile

Though it's intuitive, sometimes shared links can be counted as for private use, even though admin didn't set the Guru cards as private. Well, tech issues, nothing new in our Customer Support world.

Vorteile

The platform is very complete and offers all the necessary content to serve as a database for the various associated products

Nachteile

Maybe a more user-friendly layout, to make it easier to locate the cards I want

Vorteile

Guru makes it easy for our global team of support agents to quickly and easily find information to better assist our clients. On the admin side, it's also very easy to compartmentalize info into collections, update existing info, and assign verifier status to qualified agents.

Nachteile

Guru has a learning curve for newer support agents that requires a bit of their time to learn and find their confidence with. However, once this initial plateau is crossed over, the process is easy and intuitive. The other gripe I have about Guru is that sometimes the browser extension does not load properly on a page and requires me to log out and back in.

Vorteile

A knowledge management platform used by businesses to centralize and share information.

Nachteile

The free version of Guru has restrictions on the number of users and features, which can be frustrating for smaller teams.

Vorteile

What I liked most about Guru is its intuitive AI-powered search. It's incredibly efficient and accurate, making it a breeze to find relevant information across our extensive knowledge base. The AI-suggested knowledge feature has also been a pleasant surprise, consistently recommending useful content that I wouldn't have discovered otherwise. Integration with tools like Slack has significantly enhanced our team's workflow, seamlessly bringing knowledge sharing into our daily conversations

Nachteile

One thing I liked least about Guru initially was the learning curve in setting up permissions and access controls. It took some time to fine-tune these settings to fit our team's specific needs. Additionally, while the interface is clean and functional, it could benefit from more customization options to tailor it further to our preferences.

Vorteile

Guru stands out from other knowledge bases I've used due to its user-friendly interface and systematic categorization. The information is easy to locate and understand, making it a valuable resource for me.

Nachteile

Some of our processes are not yet documented in this knowledge base. I'm hoping to fill this gap in the future and provide more comprehensive information for our customers.

Vorteile

Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity.Because the platform offers mobile apps, browser extensions, and Slack integration, information is easily accessible no matter where you are.

Nachteile

It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget.The platform can become overwhelming when dealing with large amounts of information, making it challenging to locate specific information fast without appropriate tagging and categorization.

Vorteile

What I liked most about Guru is its user-friendly interface and the way it streamlines the process of organizing and sharing knowledge within a team. The ability to create, update, and access knowledge articles easily makes collaboration efficient. Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date information when they need it.

Nachteile

What I liked least about Guru is that, at times, it can feel a bit rigid when it comes to customizing content and workflows. While the platform is great for knowledge sharing, I sometimes find the structure limiting when trying to tailor certain features to fit specific team needs. Additionally, the search functionality could be improved to make it easier to find relevant information quickly, especially as the knowledge base grows.

Vorteile

It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on.

Nachteile

It's not a dislike but room for improvement I guess, sometimes articles are not showing up when I search for keywords and it has to be the exact article page.

Vorteile

Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge.

The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased.

Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy.

Nachteile

I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content.

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Warum Guru gewählt wurde

Zuvor genutzte Software

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Vorteile

It is easy and manageable
All in one for capturing processes and staying organized
New AI feature is amazing and super helpful!

Nachteile

I would also like for comments made not in editing mode but directly on a Guru card to stay attached to the areas that it was highlighted and attached to. Often times they don't attach and makes it hard to follow.

I would also like for any comments made during edit mode to not be deleted.

It would be great export and import Guru cards from different workspaces. Currently working on merging 2 workspaces and this has proven a challenge.

Vorteile

Guru stands out for its intuitive and user-friendly interface. It is accessible to all team members, regardless of their technical level, facilitating adoption and continuous use.

Nachteile

Guru relies heavily on internet connectivity, and offline access to knowledge cards and information is limited.

Vorteile

The AI search functionality allows us to find the information needed quickly, reducing the time spent searching through documents or asking colleagues for help.

Nachteile

While categorization is a strength, it can also be a limitation if not managed properly.

Vorteile

Its super intuative and easy to understand for even a non-tech savy person like myself. I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for all employees.

Nachteile

Bo be honest nothing currently. The system is delviering what it is suppose to do in a great way.
More integrations to specific CRM tools to share articles directly from Guru to an external customer/individual.

Vorteile

I loved how Guru streamlined our knowledge management process. It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips.

Nachteile

One thing that could be improved in Guru is the customization options for user interfaces. It would be great to have more flexibility in tailoring the platform to our specific needs and preferences.

Vorteile

Guru cards are very organized and easily accessible, when you find card that you use frequently you can categorize them and save them, so they are easily accessible when you need them. This great for when you have cards that you use on a daily basis. The cards are very clean and are not clustered up with unnecessary information, you can easily and quickly edit information if necessary, and the platform is very user friendly.

Nachteile

There really isn't much to dislike about the product, it would be nice if you could open up multiple cards at once instead of opening each on individually.

Vorteile

Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures.

Nachteile

Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes.

Vorteile

- Organization ( every article is very organized and makes sense throughout the reading process)
-If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles.
-It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective.
-It has asked Guru, which works really well when you remember the name of the article.
-the display of the app is user-friendly and makes it easy to understand.
-You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates.
- you can share the Guru link easily

Nachteile

When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should be a feature where it still shows you the name of the article showing it was deleted.

Vorteile

Guru prioritises the domain I work in, and their algorithm gives me results focused on my domain first. Depending on search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time saving exercise.

Nachteile

After multiple results pops up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop up, so the machine still consider all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want

Vorteile

What I love about Guru is its ease of use. It's not complicated to navigate and is easy to access which is important for someone who works in Support. I use Guru daily to check on our FAQs especially when I speak with my customers to make sure that I am giving the right information about the product they are inquiring about. It has also helped our whole team to store the SOPs that we can use as a reference when we need to restudy different processes.

Nachteile

I just hope there's an option to send a notification to your email if you fail to verify a document you created after X days.

Vorteile

What appeals to me most about Guru is its user-friendliness. It incorporates AI, Chrome extensions, and additional features that streamline an agent's access to information. From my perspective, Guru's simplicity enhances agents' effectiveness. I consistently rely on Guru for swift issue resolution and the delivery of precise information. Leveraging Guru facilitates exceptional customer support, particularly with its convenient integration with Chrome extensions, leading to expedited issue resolution.

Nachteile

What I dislike, however, is that most of the time keywords does not pull up the correct article. It may be more helpful if we can have more accurate results in search.

Vorteile

Ease of use, collaborative spirit, advanced analytics options, helpful for addressing knowledge gaps, cutting-edge AI features, ease of management.

Nachteile

The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!

Vorteile

I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer.

The verification process is easy to use and keep up with.

Some other things I like:
- You can have draft cards and collaborate on editing them.
- Comments! Love being able to leave comments on cards to communicate in the platform.
- When you publish a card update, you can summarize what changed.
- You can create cards in Slack.

Nachteile

I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited.

I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent.

I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible.

Vorteile

My employer keeps all our claim resources in Guru. I use it multiple times per day, every workday. Everything is incredibly organized. I use the search feature to quickly find the information I need to complete my daily tasks. We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need.

Nachteile

I use Guru everyday and have not yet found anything I dislike or wished was different.

Vorteile

Guru offers a platform that makes it easy to locate independent contractors with a variety of specialties and abilities. Businesses can locate the ideal professional for a given project because to this diversity.Employers have flexibility with the platform's employment methods, which include fixed-price contracts and hourly compensation, depending on their project objectives and financial constraints.

Nachteile

Despite being competitive, Guru's fees are still an extra expense that companies and freelancers need to take into account. Particularly freelancers may receive much less than their billed fee after deductions. Even with a rating system in place, there is still room for wide variation in the caliber of work, which may need companies to invest more time in thoroughly screening applicants.

Vorteile

It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app.

Nachteile

The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when.

Vorteile

Guru's answer's feature that uses AI to provide users answers to their questions by searching across your knowledge library and any connected sources

Nachteile

The MS Teams integration is not as robust as Slack

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Vorteile

the ease to copying and pasting any information, sharing to other.
the ease of access all you need with only typing the words and bring up all cards of information to select from.
the ability to add items to favourite in other to spot out quickly

Nachteile

the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly.

Vorteile

The ability to set different permission levels for team members based on their roles helps maintain a structured and secure environment for document management. Overall, this feature enhances collaboration while safeguarding sensitive information within the platform.

Nachteile

I wish it was more personalize and maleable to users.

Vorteile

Our internal support team's knowledge base is being organized with Guru's guidance. In addition to helping them with their workflow, it gives them the knowledge and confidence to trust the solutions they find.

Nachteile

When the dots are obscured by an arrow, making it difficult to see what you're looking for unless you click the corresponding drop-down arrow, which then reveals everything you were looking for, things get more complicated.

Vorteile

Our team has to remember a lot of tax-related facts and concepts, and Guru has helped us tremendously to be able to collect that team knowledge and be able to share it with new team members when they come on board. Because of the shifting sands of tax law, the validation feature provides a process to make sure our information is current.

Nachteile

One thing Guru (or I if it's available already) is to better categorize or organize the information we store. We have a lot of it, and sometimes it's hard to see the forest for the trees.

Vorteile

Everything, even asking question, this tool can able to do to. Friendly user tool that will not confused you on where and what to check. All is excellent!

Nachteile

I cannot think of any cons for this tool.