Bria

Vorteile

Die Software ist sehr intuitiv und kann plattformübergreifend genutzt werden. Man kann nicht nur Sprachanrufe führen, sondern auch Nachrichten senden und den Bildschirm mit anderen teilen. Super geeignet für den täglichen Gebrauch mit Kollegen.

Nachteile

Die Sprachqualität schwankt je nach Verbindungsstärke.

Vorteile

Wäre schön, wenn es einen Support geben würde - aber der "support" schreibt nur, dass sie nur Hersteller der App sind und keinen Anwendern helfen.

Nachteile

Wäre schön, wenn es einen Support geben würde - aber der "support" schreibt nur, dass sie nur Hersteller der App sind und keinen Anwendern helfen.

Jetzt müssen wir darum kämpfen, dass wir unsere 100,- € wieder bekommen - und der "Service" wird schon langsam pampig und verweist auf "Suubscriotion terms"

Vorteile

One of the most thing I like about this app is that it is so easy to use, user interface was very appealing and even if you're a newbie I'm sure you can easily adapt to this software

Nachteile

I can't think of any reason on why should I dislike this app. My overall experience on this software is great

Vorteile

Offers a trial period, although it expired quickly in my case.

Nachteile

- The minimum subscription term is a full year, despite monthly pricing being advertised.
- Lacks SMS support and has poor voice transmission quality.
- Voicemail fails to recognize caller ID, complicating access.
- My request for a refund was denied after discovering these issues, despite only a month of use.

Vorteile

You can have phone calls with analogic lines.
The sound quality is good.

Nachteile

Some configurations are confusing and/or not user-friendly.

Vorteile

Bria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA.

Nachteile

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work.

Vorteile

Whether on my desktop, tablet, or mobile, I can stay connected without any glitches. The software is stable and doesn’t drain battery life excessively, which is a big plus for mobile users.

Nachteile

Overall, the experience has been very positive; however, it would be nice to have some customisation options, such as changing the colour scheme.

Vorteile

Bria is so easy to use and administer. I'm also the one who setup this software among our team and it is so easy to install and configure. The design of this software is second to none. Kudos to the whole development team

Nachteile

If they can provide mobile development or application, it will be perfect as we are now using also our phone on day to day work

Vorteile

This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Nachteile

I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Vorteile

Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Nachteile

I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

Vorteile

What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down.

Nachteile

From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used.

Vorteile

Only software replacing for Mac Uc as advertised

Nachteile

So far nothing negative to say, still testing and adapting to features

Vorteile

Bria's trial version allows me to make free calls to another continent right away. However, given that it is not the full version, it is still very quick and convenient.

Nachteile

The initial setup was a bit challenging. It would also be nice if we could add texting as an option.

Vorteile

I have been using a Bria Softphone on my laptop to run my business for over 15 years and it's great.

Nachteile

Sometimes the challenging part is interment call quality but with fast high speed connection this is no longer a concern.

Vorteile

The customer service was great to work with. Call recordings were easy to find.

Nachteile

There is nothing I have to complain about with this software.

Vorteile

Bria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you!

Nachteile

Bria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased.

Vorteile

since 2017, I used Counterpath - recently I had to change my Laptop and my troubles began,
the support of Counterpath was not able to free the purchased license, we exchanged several emails
Finally I decided that I can spent my time in a better way and investigated a FREE OF CHARGE Softphone!

Nachteile

SUPPORT - a big big minus.
Honestly there was 1 good support guy [SENSITIVE CONTENT] who helped me in the past, but the experience I collected 2021 forced me to change and even better the new softphone is free of charge!

Vorteile

It has a robust configuration (You can adjust one or several users at a time), works well if you have new users. The admin can make all of the adjustments on the server side.

Nachteile

Sorry, the only thing that I could think of would be if the cost per license went down some. Then it would be great.

Vorteile

Multiple accounts are easy to setup and manage, feature sets are easy to adjust for each line

Nachteile

I have no cons to report about this software, it fully meets my needs

Vorteile

Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.

Nachteile

The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

Vorteile

When working in outsourcing you need to have the right tools to help your customer base. This tool has helped us reach to them without worrying too much about our location.

Nachteile

Some features might not be available on the tool itself and you will have to find third parties to add those features.

Vorteile

This is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it.

Nachteile

It would be great if they can have automatic call recordings in the settings

Vorteile

the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry

Nachteile

Support from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues

Vorteile

Very easy for end users to set up themselves without too much remote intervention. Great customer support. All around great software and company.

Nachteile

There's really nothing I can think of at all.

Vorteile

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Nachteile

Help features may be a bit vague or not inclusive of all features/needs or easy to navigate.

Vorteile

clients can just log in and set up an account, easy to deploy

Nachteile

the tech support and troubleshooting was rather inadequate, it was slowly done thru email and chat, they couldnt ever figure out what was wrong, but had me click one box every day to see if it resolved the issue, any monkey can keep clicking boxes until they think it works.... sent them packet captures and all they could say was click a new box and try it....

Vorteile

I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.

Nachteile

Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.
Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.

Vorteile

I am not sure how much it costed in our company. I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem.

Nachteile

I find it difficult to work with its logs or capture them or investigate them , even why they are not needed so much , I would have liked something better.

Vorteile

This software is ease to install, nice to use, ease for make it work. Configurations works in a few seconds.

Nachteile

It don't have a free version for test purposes.

Vorteile

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Nachteile

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Vorteile

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Nachteile

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems.

Was a bit of a cost, but paid with pleasure.

Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Vorteile

I use the softphone all day to call clients and co-workers alike. There is no easier way to record calls, store them for review, and move on to the next assignment. Bria makes all of this seamless and simple.

Nachteile

There was not much to complain about! The buttons could look cuter for sure!

Vorteile

This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.

Nachteile

the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.

Vorteile

- You are comunicated with your people even when you are not at office.
- Is easy to use
- You can make internal calls (with extensions codes) or external calls.
- Works like a simple phone even you can call to hear your voicemails.
- You can have two phone lines.

Nachteile

- You need internet connectivity.
- You must have the application open in order to receive calls.
- If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.
-You can experiment unexpectedly closed because of the product have error in response time.

Vorteile

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Nachteile

The interface drives me a little mad.

The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function.

Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Vorteile

What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Nachteile

What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Vorteile

If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.

Nachteile

The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must.

The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.

Vorteile

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box

Nachteile

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins!

Vorteile

-Easy to set up and launch
-Ability to customize ringtones
-Holding, Transfering and In-call features all work without flaw.

Nachteile

-Logo and branding of the application are very dated. They need an update
-Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase.
-Inability to integrate with apple contacts easily.

Vorteile

It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)

Nachteile

In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.

Vorteile

Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.

Nachteile

Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

Vorteile

Very easy to use. The application is intuitive and there is little to no difficulty in learning to use it.

Nachteile

Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.

Vorteile

Bria in combination with a SIP provider allows you to use your iPad as a phone -- functionality that should have been built into the iPad to begin with.

Nachteile

The installation process is completely opaque. If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong.

Vorteile

excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources

Nachteile

one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

Vorteile

Bria is a good softphone, it works well and has a very simple interface.

Nachteile

It is a good product, at a premium price. A bit overpriced, especially compared to other offerings.

Vorteile

This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.

Nachteile

There is an Outlook plugin that I purchase and don't use. Most people can do without.

Vorteile

It is an excellent software, it has the basic free qualities to cover the needs and the impulse of the product

Nachteile

It has no versions for linux, android. This is very important is an excellent softphone should be released free versions for different distros.

Vorteile

The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.

Nachteile

It does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.

Vorteile

Its safe to say you get what you pay for with this system. It dials (sometimes) it is a very linear product make calls clip paste and call, that makes it very limited but simple and cost effective.

Nachteile

There is very limited functionality with this product, no call back notes or way to track if a client has been called multiple times. It is very slow and unreliable as well, maybe that is due to the large amount of people using it, but if you are larger than a team of one this is not a great choice.

Vorteile

I like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have.

Nachteile

No Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do.