Über Alvaria Workforce
Alvaria Workforce Preis
Alvaria Workforce bietet keine Gratisversion.
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Alvaria Workforce Erfahrungen
Funktionsbewertung
- Branche: Krankenhausversorgung & Gesundheitswesen
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
It's a very solid product that is providing us great value and enhancing our business
Vorteile
It's automating and simplifying our daily/weekly/monthly processes. It allows everyone in our business to access data that is appropriate for them, from staff to managers to workforce to dept heads.
Nachteile
The configuration isn't intuitive and required us to get onsite support. Once we did that, it was awesome.
Antwort von Alvaria
Collin - thank you for taking the time to review Aspect Workforce Management and for the high marks! We are thrilled to hear that it's providing value for you, and that it's helping you to automate and simplfy your contact center processes. We also appreciate your feedback on configuration. We will forward your input on to our internal teams for review so that we can continue to improve our solutions. -The Aspect Team
- Branche: Fluggesellschaften/Luftfahrt
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The logic makes sense, I wish the process for defining holiday factors and forecasting was...
Vorteile
I like that it provides a system of record for schedule management, measuring forecast accuracy, and exporting valuable data on our contact center.
Nachteile
I wish the forecasting wizard was more robust. Our industry is heavily influenced by weather and we have not been successful using the forecast wizard for the "art" portion of a forecast. We will soon be launching multi-channel and we have heard a lot of things about multi-channel performance not working very well for forecasting, Aspect is having a hard time pairing us with one of their Customers who is successfully using it in that way.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We are pleased to hear that the tool is helping you with schedule management and accessing valuable data in your contact center. We also appreciate your feedback on the forecasting specifically for weather changes as well as multi-channel. We will forward your input on to our internal teams and will circle back with a more detailed response. Feel free to reach out to me directly if you'd like me to put you in touch with one of our product or implementation experts. -Shelley Hofman, Aspect Software, [email protected]
- Branche: Versicherung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customer Service Opportunity
I am a strong believer in the product but again the current customer service set up needs attention. It has gotten better but having all of the agents in one room where I can here other people talking to other agents very difficult message being sent in that process.
Vorteile
When a person does not have a math degree this product works very well. I have enjoyed forecasting with the software. I would say these three things that I like most about the software: ease of use, ability to pull data to excel, and finally the ability to tell the story through data.
Nachteile
Customer service need attention and while the customized service option just create confusion when we also pay for training. We just need one person who can help us solve our problem.
- Branche: Versicherung
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The software
Vorteile
There is a lot you can do with the software. There is a lot you can do with creative scheduling. The tracking and reporting are great too. The WFO UI is easy to navigate.
Nachteile
Because you can do so much and it is so cusomizable, missing one step or checking the wrong box can cause problems. There are many useful canned reports, but more customizable reporting would be good.
Antwort von Alvaria
Thank you for your review of Aspect Workforce Management and your high rating! We are pleased to hear that you like the tracking, reporting and UI. And we appreciate your feedback on the customization. Your input is important to us and we'll make sure to forward this on to our internal teams for review.
-The Aspect Team
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I primarily use it to review forecast vs. actual and make staffing decisions such as opening...
functionality for the forecaster, planner, scheduler, operations and down to the call center employees
Vorteile
What I like about the software is that it is Customizable as departments change or organizational structure changes.
Nachteile
Seems like it could be simplified since it seems like it has an aged look and feel to it (core product).
Antwort von Alvaria
Joyce,
Thank you for reviewing Aspect Workforce Management and for the high marks! We are pleased to hear that the solution helps you to make informed staffing decisions and that you like the customization features. we also appreciate your constructive feedback. All of your input will be forwarded to our internal teams for review.
-The Aspect Team
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