CallRail Erfahrungen

Vorteile

Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.

Nachteile

The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.

Vorteile

CallRail is easy to use, pretty intuitive, and does a great job overall with segmenting call volume.

Nachteile

If you have a complicated marketing system, CallRail can get overwhelmed with the dynamic number insertion and may provide contradictory information between "Sources" and "Numbers".

In Betracht gezogene Alternativen

CallTrackingMetrics

Gründe für den Wechsel zu CallRail

CallRail seemed like a better fit for our organizational needs.

Vorteile

None whatsotever!, everything was near impossible using there service.

Nachteile

From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.

Vorteile

Intuitive call routing and recording capabilities

Nachteile

Lack of sms and mms capability on phone lines is impractical

Vorteile

Setting up the tracking number is very easy and hide from clients. Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call.

Nachteile

Sometime transcribing of calls is off means not matched with Audio, also support team is not very supportive

Vorteile

We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.

Nachteile

Much difficult to tracking calls comes from Facebook, instagram

Vorteile

Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others.

Nachteile

We are not able to connect phone calls that turn into customers.

Vorteile

CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

Nachteile

The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.

Vorteile

Very easy to set up. Doesn't take a lot of time. Can track both calls and forms.

Nachteile

There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

Vorteile

CallRail's UI is intuitive and easy to navigate. The software makes as much information as possible available to us as advertisers. The API is also easy to work with and integrate into our reporting systems. Support staff at call rail is always responsive and quick!

Nachteile

Sometimes, callrail will stop tracking numbers, we've had to contact support multiple times to reenable the tracking.

Vorteile

As an agency that's built its client list around Search Advertising expertise, we long struggled with ways to coach our small to medium-sized clients on the importance of lead scoring. When we discovered CallRail, it was almost like someone had purposefully designed a tool to permanently end our struggles. With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system. The options are right there for scoring and playback is as simple a process as could have been created.

Seriously, the controls are large, pronounced, and impossible to misinterpret. That's good UX right there. Now, we have a system that allows our clients to exercise Quality Control and gives us the data we need to prove ROI to clients who have a hard time making the connection between lead generation and closing the deal. After all, as a Paid Search agency we can only deliver the leads, we can't close them. So, we recommend CallRail to every single client we have ' no matter what they sell.

Nachteile

Better support for agencies that manage accounts, better admin system for multiple users, having to use multiple browser can be frustrating.

Vorteile

With Callrail, we can easily keep track which campaign, marketing, promotion, or keywords that works well with your clients because it gives analytics on how many phone calls or conversion made giving you an insight on which has a greater positive impact to your business . Callrail gives you report and overview on which marketing channel produces more money to your business. I can easily search or filter either through a phone lead's phone number, an agent's phone number which tracks the calls and texts i receive from a phone lead. We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

Nachteile

The call feature is not that reliable to produce a good connection if you are having a long conversation with clients. You may need a separate softphone for a stable call connection. You can not really receive a call her real time. Most would be a voice mail but its clear.

Vorteile

Ease of use; price; features; support

Nachteile

I don't completely understand the pricing. But it's a trivial issue compared to value received

Vorteile

- it can be customized for any business use case
- it can be easily accessible
- all the call recordings can be sent via email to everyone
- handling the calls coming through multiple numbers

Nachteile

- the support can be more responsive
- the pricing can be reduced
- the features can be more expanded

Vorteile

We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site.

Nachteile

The transcription isn't as good as we had hoped, especially for the price.

Vorteile

Easy to set-up and create tracking numbers. The dashboard has some great features to see your call stats. The mobile app keeps you informed on the go. The price is reasonable.

Nachteile

Can not export visually appealing reports with graphs etc. Only export raw data in a spreadsheet.

Vorteile

I love how helpful the keyword listening is in helping attributing the calls to their proper last touch channel.

Nachteile

Sometimes the dynamic inserted numbers fail and don’t collect the data that they would be for attribution.

Vorteile

Everything! Call tracking is so simple with Callrail. We love the call rating system. When I report on calls to a client, I only report on calls that are qualified leads, and this system makes rating calls easy. It also makes it easy to see where calls come from and create new numbers.

Nachteile

It would be nice if I could remove numbers from my website pool. I can always add numbers, but in order to remove them, I have to contact Callraill support.

Vorteile

This is a fast and easy way to spot check your call centers as well as track marketing initiatives . It is very easy to set up multiple numbers and you can make custom ones quickly.

Nachteile

The ability to Jump around inside of a recording could be improved. Its not easy to find where you are. should fucktion more like a video platform.

Vorteile

CallRail is easy to use and helps us set up call tracking for our customers.

Nachteile

There is nothing that comes to mind as a negative within the CallRail product.

Vorteile

Great information and an affordable price

Vorteile

It's ease of use. While training is required for most software, this one is so intuitive that training needs are minimal

Nachteile

Sometimes, all the functionality is not clear. If it's not easily discoverable on its own, it still requires some training

Vorteile

It is designed for tracking campaigns and online advertising efforts. I struggled to find a simple call forward service and found this through a facebook suggestion. It ended up being perfect and worked seamlessly. Very happy I didn't try to use a side feature of other providers, it offers multiple numbers that can all be forwarded to different phone nubmers with simple reporting and analytics in every area code I needed. Very simple and straightforward

Nachteile

That I can't use it the same way I would other virtual phone providers. If I want an office phone system, I'd be better off with others. It does exactly what I want it to, but no more. I'd like one company to handle all company virtual phone needs. This one has proven to be the best value for tracking marketing campaigns though, it is less expensive than other providers for this function.

Vorteile

Love that we can get an email every time we get a call. This helps us immediately provide feedback to our employees on the quality of their call.

Nachteile

I don't like that the email listening function doesn't have more information about the call. Longer calls take too much time to review without the speed up function available in the email, so we have to log in to the website then.

Vorteile

Easy to track calls and organize them into buckets

Nachteile

Could use a bit more fine tooling when it comes to ease of use and on boarding