Paycom Erfahrungen

Vorteile

I have used other payroll/HR/Benefits applications, and Paycom has been the most useful by far. As a middle management end-user, I have found that navigating through the employee and client portals to be simple and efficient, which is something that is quite helpful in our fast-paced environment. As a staff trainer, Paycom is also easy to teach to our front-line staff who have a wide variety of experience with the use of technology.

Nachteile

I really cannot say that there is anything major that I dislike about the software. A minor aggravation can occur when you login to the application (we do not use a SSO) from a new terminal, and you must answer security questions with perfect syntax, lest you be locked out temporarily.

Vorteile

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Nachteile

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

In Betracht gezogene Alternativen

Paychex Flex und Paylocity

Warum Paycom gewählt wurde

Support with ADP was awful, call center based and never had a dedicated person that knew you and your business. Paycom is better in this regard, but still has it's own issues with knowledge and timeliness of the reps getting back to you. ADP was a large, lumbering program, Paycom is much leaner by comparison.

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paycom

Initial cost, feature set and expandability for the future were our driving forces to choose Paycom, I would do it again.

Vorteile

* Easy to use* easy to understand*its convenient

Nachteile

I havent encountered any problems as yet. So I'm happy with this service.

Vorteile

Paycom helps provide integrated solutions to build a comprehensive database of the organization's employees, and it also works to automate the implementation of operations, especially with regard to payroll, and also helps to find a variety of solutions that meet the requirements of the human resources department. I very much appreciate the intuitive interface of the dashboard, whether it is a web page or a mobile application, as it enables us to use all the tools and access all records and data with complete ease. Filtering and searching options within records are easy, as is reporting.

Nachteile

You can't hate Paycom, especially when you deal with their support team, as they are very responsive, and provide appropriate solutions with complete transparency.

Vorteile

That I was able to go to the app and check my hours that I had worked during the week. Didn't have to worry about remembering anything because paycom we keep up with it for me.

Nachteile

What I least like about paycom is that whenever I and fellow co-workers would set up our account. Every time I had to redo my password which was very irritating because my boss will have to call paycom HR to be able to get the account unlocked

Vorteile

It does what you want, without a lot of fuss or hassle. Direct deposit, expense organization and submitting, track through reimbursement. I used to dread doing my expenses, now it's a cakewalk! Being able to see if its been approved, or its pending, or waiting for the bank- helps me understand any hold-ups to the process.

Nachteile

Sometimes there are a few extra steps, that it feels like some smart engineer could code out of the system, but not so many it makes things unworkable.

Vorteile

It doesn't take much to operate the software as a user. Makes it a lot easier to get employees up to speed.

Nachteile

The calendar of past shifts could be upgraded a bit.

Vorteile

Easy to clock in and out. You can request punch changes easily. Glitch free on Android. You can also view and change benefits. It puts the power in the hands of the employee. I like that!

Nachteile

This software doesn't have any cons in my opinion. It does everything you could want payroll software to do.

Vorteile

I really like how easy this is to use, its very user friendly. Also they have very good support, when we had questions they answer us very quickly.

Nachteile

Nothing that i can come up with, as for now this is all we need and a little more.

Vorteile

It was easy to use and costumer service was available

Nachteile

It glitched a lot when I needed to reset my password

Vorteile

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Nachteile

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

In Betracht gezogene Alternativen

Paylocity

Warum Paycom gewählt wurde

ADP's Workforce was not an integrated system, but several individual products bolted onto their payroll software. Each product did not flow and work together. You were forced to enter the same information in each portion of the system. Their Tax filing services were terrible!

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paycom

Product was better, their customer service team was much more personable, and the product was the most innovative. The company was more financially sound.

Vorteile

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use.
The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there.
Customer support is great. Each account/company has a designated representative assigned.

Nachteile

Price. The products are wonderful, but it comes with a price.
Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

In Betracht gezogene Alternativen

Paylocity

Warum Paycom gewählt wurde

Cost, Outdated version, representative never approached us even when the software we were using was outdated. Very disappointed with ADP.

Zuvor genutzte Software

ADP Workforce Now

Vorteile

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Nachteile

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

In Betracht gezogene Alternativen

ADP Workforce Now, Paychex Flex, Paylocity und Paycor

Warum Paycom gewählt wurde

Poor support, slow development of new features, all apps were silo'd.

Zuvor genutzte Software

ADP Workforce Now, Paychex Flex, Paylocity und Paycor

Gründe für den Wechsel zu Paycom

Paycom was the only provider that was 100% integrated with themselves. All others had multiple modules that were built or acquired across time resulting in poor performance, difficulty in training, and poor user experience. Paycom stood above all others in being the most intuitive, while maintaining the functionality and flexibility we needed. There were others with more flexibility, or features, but they did not stand up to what we needed from the user perspective.

Vorteile

The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app.

Nachteile

Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies.

Vorteile

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Nachteile

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

In Betracht gezogene Alternativen

Paychex Flex

Gründe für den Wechsel zu Paycom

Reviews from other end users, software modules available and cost.

Vorteile

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules.

While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom.

I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error.

Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Nachteile

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels.

Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order.

Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Vorteile

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Nachteile

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Vorteile

Great functionality, all-encompassing, user-friendly, and great support.

Nachteile

better reporting and alignment between payroll and time & attendance

Vorteile

I think that the process for setting up and running payroll is easy and user friendly. I have never had any issues with getting payroll processed.

Nachteile

You need to pay for everything in the system. For example, I would like to have reports pushed daily to a manager to review hours worked and I would need to pay extra for that. Instead, I have to manually run the report daily. We already pay a lot for this system and I don't think that I should need to pay more!

Vorteile

The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins.

Nachteile

Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great.

Vorteile

I like that all information is housed in the individual profile.

Nachteile

Customer services have gone downhill. My company had 3 account reps in 2 months. They are always late, unresponsive, unprepared, and when you think a higher-up manager will help fix the problem, it gets worse.

Vorteile

• Easy to monitor employees in and out punches and overall hours for the week.
• Easily approve or deny time-off requests in bulk. Great calendar to use to monitor when employees have requested certain days off to avoid overlap.
• New features allow managers to view, approve, or deny punch change requests that employees put in. It used to be an employee would have to email their manager to have a punch adjusted, now the employee can adjust it and it sends to the manager to approve. Saves a lot of time and error.
• As an employee I can easily view all paystubs and see deductions.
• As an employee I can easily download W2 statements for each year.

Nachteile

• Fixing in/out punches can be difficult. I don't know if it is a glitch, or user error, but when I try to add an in/out punch for a lunch break if an employee forgets to clock out, it sets it as an in/out punch for the day. I have had several daily timecards messed up because of this.

Vorteile

The fact that our "hire to fire" process is completely seamless in Paycom is a huge win. My dedicated specialist is there with me every step of the way from small questions to big issues. I can rest easy knowing that things will always be resolved timely. The interface is user friendly and Paycom is always making updates to make things even easier.

Nachteile

I don't think any aspect is necessarily difficult to use with Paycom, but there are a few company specific things that don't flow quite as smoothly in the software as I would like. One example is the PTO for my store employees does not show correctly. We have a very specific policy for them and Paycom can't quite accommodate so we have to train our employees on how to work around this issue.

Vorteile

I like the quality of the payroll functions better than ADP and Paychex hands down. Great Employee service

Nachteile

Reporting could be better, but outside that it's a great product especially if you have techy Employees.

Vorteile

The Learning Management System is very easy to use and operate. I also like that we are able to track our employees through Paycom's life cycle. Being able to submit performance reviews, personnel action forms and surveys all in one place has helped us streamline our processes.

Nachteile

At one point, you could not switch back and forth between your employee and administrator account, which has been fixed. Now, I am able to easily manoeuvre between my employee self-service and administrator account without having to log in again.