Uplisting Erfahrungen

Vorteile

I love how uplisting connects with AirBnB & Booking seamlessly, the integrated all in one inbox absolutely amazing as well makes it easier for my team to access everything in one area. I'm happy with the support as of now, the team is always on it and from the start [SENSITIVE CONTENT HIDDEN] has helped our team from the beginning, to onboarding, questions, and any difficulties we've had. I've worked with so many other PMS/Channel managers and have been hopping around with massive frustration, I'm glad I can finally end the headache of timewasting of switching every 6 months to a new PMS with one I can finally call home. Thanks [SENSITIVE CONTENT HIDDEN].

Nachteile

The onboarding with VRBO is slow but this is mostly issues with Homeaway rather than uplisting, also some third party pricing tools have to be tweaked around to be able to customized with uplisting so you don't get the full ability of some apps, also they don't have a widget for direct bookings on website (their new link payment makes up for this in some way but not if your a marketer wanting to send traffic) however, the [SENSITIVE CONTENT HIDDEN] has mentioned that this it is something that will be coming out soon so Im looking forward to seeing that and their app in action.

In Betracht gezogene Alternativen

Avantio

Gründe für den Wechsel zu Uplisting

integrated inbox, pricing, support, and the temptation of future new features like the app, and website widget.

Vorteile

Most of the channel management tools are very similar in product scope. At their most base level, they all provide calendar synchronization, unified inboxes, and message automation. The features that sold me on Uplisting were the direct feed to the Google Rentals platform, easy to use in-system cleaning scheduling and management, and integration with other important tools like PriceLabs and Zapier.

Nachteile

The price is the biggest con for me. With only one listing $100 / month is on the more expensive side, but I can add up to 5 properties for that price, so as I grow, it will become more economical.

In Betracht gezogene Alternativen

Hostaway und Lodgify

Warum Uplisting gewählt wurde

Guesty for Hosts suffers from a lack of investment. Guesty's main platform receives all of their customer support and attention. There were a number of features in Guesty for Hosts that just didn't work, and from my research, hadn't been functioning for months prior to me joining. Their Vrbo integration didn't work properly either and caused me to lose out on valuable bookings in the first few weeks of going live on Vrbo. My listing never took off on that platform because of the integration issue, and I ultimately completely removed my listing from Vrbo and deactivated my account there. I will need to create an entirely new Vrbo account if I want to go back on that platform because of the damage done by Guesty's poor integration support (absolutely zero visibility on the Vrbo algorithm).

Zuvor genutzte Software

Guesty For Hosts

Gründe für den Wechsel zu Uplisting

Google Rentals platform connection, better cleaning task support, ease of use, direct booking site support.

Vorteile

This system has so much potential - lots of neat features like direct booking websites, deposit systems, automated messages (if it is working). Great integrations with platforms (except VRBO). Great pricing control. Really nice 'how to' videos by the founders for most setup needs...

Nachteile

The design is not responsive - so we can't use any of the features of this software on our mobiles, that's right: none at all, not even when you're in a bind and can't get to a desktop.

The mobile app that does exist is less than minimal only allowing you to message guests: BUT:
- the saved responses don't work
- it doesn't load previous conversations
- you can't see when a guest has sent a messages (could be a minute ago, could be 1 day ago).

The automated outbound messaging system doesn't work for last min bookings so guests are left without checkin details and info about their booking (!)

The UI is really hard to read (tiny font, it's really hard to distinguish between properties on their calendar, the design is actually harder to read quickly than a spreadsheet would be).

The customer service has real people (which I suppose is a plus) and they do try to help, but 9/10 they don't know how to help and even take around 1-2 days to respond to you.

They don't run customer service for a hospitality software on the weekends, which to me makes no sense as their customers are all using their platforms on the weekend...

All of this compounds to make it really hard to use. Leaves an awful lot to be desired.

Vorteile

Uplisting makes our jobs coordinating guest check-ins/cleanings simple and allows us to only communicate with guests for nice things instead of routine things that Uplisting automates. Cleanings, door codes, communications, everything is automated through Uplisting and we love it for coordinating VRBO, Airbnb etc. Uplisting even lists you on VRBO automatically using your Airbnb listing info, which instantly gets you 20-40% more bookings!

Nachteile

The previous messaging app was not very full featured, however since the new releases put out in the last year, the messaging app is amazing now.

In Betracht gezogene Alternativen

Hostaway, Hostfully Property Management Platform, Guesty und Lodgify

Warum Uplisting gewählt wurde

Guesty was getting too expensive and Uplisting offered better options

Zuvor genutzte Software

Guesty

Gründe für den Wechsel zu Uplisting

Uplisting offered to best options, stability and value

Vorteile

1. Great customer service.2. Features that are beyond what many of the other PMSs provide.3. Constantly adding features that we the hosts ask for. Very hands-on leadership.

Nachteile

There are a couple of features I am looking forward to:1. They are working on making the calendar more user-friendly.2. I would like to see integrations with some of they accounting software out there like Stessa.

In Betracht gezogene Alternativen

Guesty

Warum Uplisting gewählt wurde

I was unhappy with the lack of customer service, which cost me a booking. I did not like 'read the article' answers to my detailed questions (I had already read the article). I think the company is too big and I has lost sight of the host - which happens. Uplisting hasn't left me waiting.

Gründe für den Wechsel zu Uplisting

Guest is extremely expensive and I didn't think it was going to make my life easier by paying more. It seemed they were going to be similar to HostAway due to their size. It was an easy choice with Uplisting.

Vorteile

Not only did I pay $100 a month for one property, but its malfunctioning cost me thousands more in lost bookings. Plus the hours of frustration trying to get help from their “support” team. DON’T use this.

Nachteile

Lack of support. It was abysmal. Got worse

Vorteile

Incredible staff. Well trained, informed help, who can actually answer and fix your problems.Quick, simple, yet lots of great features. Very flexible software. Helps us get more bookings, and very quickly change availability and prices far in the future - but with lots of little, well-thought-out bonuses like telling it that all Saturdays in the year 2024 should have a minimum stay of 2 nights and the prices are higher than other nights... Other PMS / Managers struggle with these kind of bonuses.

Nachteile

Only got full integration with Airbnb, Booking.com, Google Vacations and VrBo... Yes, they're the big 4 - but TripAdvisor, Agoda etc only have Availability & Bookings synched (ie no unified messaging or price alterations possible).. they could definitely do with linking these kind of sites fully...

Vorteile

I love the pre-booking tool! I switched from another PMS for this very reason - I needed these tools that Uplisting has in place: 1. Guest Screening/ ID Verification, 2. Signed Rental Agreement, and 3. Damage Deposit Collection. Also, Uplisting has numerous API and iCal integrations and the list is growing. Additionally, I have been VERY impressed with the customer support. They are knowledgeable and very helpful, and they respond quickly to inquiries - and that is essential. Lastly, they have a roadmap available to all users that explains what they are currently working on in terms of improvements, enhancements, etc as well as what is on deck and also what is being considered. It is good to know that the development team is hard at work improving and enhancing the product.

Nachteile

I will admit that for some the GUI (Graphic User Interface) of the PMS might appear a bit staid and stiff but it is very useable and efficient. It's not designed for visual fluff but for effective use as a PMS.

In Betracht gezogene Alternativen

Hostfully Property Management Platform

Warum Uplisting gewählt wurde

I needed more integrations and I desperately wanted pre-booking tools that Uplisting has.

Zuvor genutzte Software

Guesty For Hosts

Gründe für den Wechsel zu Uplisting

I already use and find essential, the Hostfully Guidebook. To stay with Hostfully and use their PMS was tempting but I felt Uplisting had the tools and integrations I wanted. (Besides the integrations below I also use Safely, StayFi, Minut and plan to use Wheelhouse as soon as they get their ABNB connection reimplemented in the early 1st quarter of 2023.)

Vorteile

I have been doing serviced apartments for nearly 3 years now. I am still new, still learning and adapting. I have been with 2 other PMS's. I left the first one because they started off well, but kept taking away features and adding them as an add-ons, and the UX/UI kept changing- I felt like I had to keep re-learning how to use it. The second one, they promised me the world and hyped up their software, but in reality it was just no good. Uplisting was recommended to me as easy-to-use and alot of features. I'm happy I was sent in the direction of Uplisting. The ease of use of the software couldn't be easier. The features included are excellent. They are always adding new stuff. The customer service team actually work for Uplisting and aren't a hired team reading a screen. As long as Uplisting stay on this path, I'm not going anywhere. Very happy! Keep up the excellent work guys!

Nachteile

I can't comment on cons. The reason being because there's nothing that comes to mind. The team are always implementing new features. And they listen and work on other features. It's not about "cons" and what's least to like, it's about how the team deal with it. And for that, I have no negative comments.

In Betracht gezogene Alternativen

Guesty

Warum Uplisting gewählt wurde

My website developer couldn't integrate with Little Hotelier due to the lack of API integration. I had to make a swift change. At the time it was low on my priority list as I was making live 5 units. But it had to be dealt with there and then. Within a week I went from learning I have to change PMS to going live with all units on Uplisting. My website is now integrated.

Zuvor genutzte Software

Little Hotelier

Gründe für den Wechsel zu Uplisting

2 reasons: 1) Guesty was very expensive 2) Guesty looked like I needed a diploma to use it

Vorteile

Ease of use and integrations with Vacation Rental systems is great

Nachteile

No integration with Breezeway. Really, really, really bad support. impossible and if it does not improve will be the reason myself and i suggest many others will have to look at other systems.

Vorteile

Uplisting is a beautifully conceived and powerful software solution that seems to have grown from the ground up with an eye toward scalability and the frequent implementation of new features. There's no extra BS that isn't useful or doesn't work, so it does what it does extremely well.

When I started into short term rentals in 2016, Uplisting was newer and I ultimately chose a different product that had been around much longer and was more feature rich. However, it became a headache to use, was slow, buggy, and poorly conceived. I switched to a second product, then a third and experienced the same issues -- software bloat, an unintuitive interface, and a glacially slow development process where even critical bugs could take weeks or longer to sort out, and promised features routinely wound up months to even years behind.

Finally I rediscovered Uplisting. Since I first looked at their product, it's grown faster than nearly any other competitor in the market. The team answers questions comprehensively and immediately, bug fixes or small feature additions seemingly happen overnight, and large features roll out on a bi-weekly to monthly basis. This is absolutely fantastic.

I needed automated reviews, automated messaging, API integration to VRBO/ABB/Booking, a useable app or mobile friendly web site, integration with dynamic pricing, and a direct booking platform. Uplisting has it all, with the exception of the booking platform which is right around the corner.

Nachteile

I can't really ask for much more aside from perhaps a really good booking metrics section. However, with a little elbow grease and smarts, you can leverage its Zapier integration and create your own metrics and booking analysis for free, plus a host of other things. See below.

Vorteile

I like that Uplisting is clearly not a one-size-fits-all software. It CAN be what varying properties might need to be.

Nachteile

I think my biggest pain point is, it is not app-friendly. Coming from Guesty, which IS app-enabled, it was a step down. At the time of my onboarding, not being able to create lock codes for my guests easily was a close second, although now that creating locks is much easier.

Vorteile

I used many of property management software, they all have some good features and some useless ones. But Uplisting is more like a reliable real personal assistant to me. Maybe that is the AI...
Especially the
1. Automation-Each reservation it helps to send out 7 emails to the guest.

2. Auto price mark up- It sends out the percentage that I would like to mark upon each channel after I set up the base price

3.Real-time sync speed. Believe me, This is more important than anything else. No more overbooking so far

4.The response time- Even though they are not based in the US, but the quick response when I have questions is really helpful.

5. I like the video tutorials they make for new feature release.

Nachteile

There are some features comes really handy that Uplisting is still developing are:

1. Website, I would like to have a website building tool to create my personal booking page, they said that they will release the feature around March 2020.

2. I would like to send out guests quotes with all the price break down before I really create a reservation to them.

3. I would like to edit the daily price or the total amount after I select the dates, or discount the price on percentage.

4. I hope there is a simple beep sound while there is a new message.

Vorteile

Integrates with almost all of the big platforms and pricing engines.
Great automated customer email system.
Easy to update pricing and add different pricing to different platforms.
Includes deposit protection (pre-authorisation) with Stripe so don't have to manage damage deposits any more. Can ask guests for ID verification - also very helpful.

Nachteile

Only gripe - Managing payments and booking deposits for direct bookings (bookings outside of the main platforms) is their only weak point.
Haven't had as many direct bookings through their web platform/portal as would have hoped.
Phone app could be more user-friendly.

Vorteile

The value of the product is great for anyone with 10 or less units.

Nachteile

The lack of growth and features needed to grow our property management company wasn't there, forcing us to seek another company.

Vorteile

Uplisting is a terrific management system. Has all the features you would expect and continual improvement behind the scenes continues providing users with updates . Pricing is extremely competitive

Nachteile

To move to say a month or 6 forward you need to click on a button repetitively - a scroll bar would be better as Kigo had

Vorteile

Absolutely everything! Price, no hidden fees, easy, handy, perfect!

Nachteile

The fact that there is no actual mobile app.

In Betracht gezogene Alternativen

Smoobu und Guesty

Vorteile

I’ve used this from its MVP and it has gotten better with each iteration. Great customer service and reliable software.

Nachteile

My only issue being a longtime user is that the pricing structure changed and I’m paying more now than I did in the past but there are more features.

Vorteile

Easy to get an overview of reservations, easy to change rates

Nachteile

Would like more customization in the look of the dashboard. Difficult to see if any reservations have special need. How about letting me color the reservations based on my wishes?

Vorteile

Platform /calendar integrationSo easyCommunication with uplisting staff is wonderful

Nachteile

I can’t think of anything they need to improve

Vorteile

This software helps you manage multiple listings on multiple platforms simplifying all your daily work.

Nachteile

There is no mobile app and that sucks. When managing multiple properties you need to have access to the software at all times, even when you are not in front of a computer.

Vorteile

Great customer support and willingness to listen and help, as well as build new features based on clients feedback

Nachteile

Customisation and options choice - with messages we have to adapt to pre-set timing and settings - can have our own type of messages. lack of e-intelligence - tool that can prepopulate FAQ answers based on key words in the inquiry - however this is not the end of the world and the price we pay for Uplisting is good value for money -

Vorteile

We have over 200 apartments with 8 locations. We needed something that would be easy for the whole team to be using... The UX, the functionality and the support is second to none.

Nachteile

Not found anything that is a deal breaker.
If there are any features that we have asked about adding they are in the works or have already now been released.

Vorteile

very good support, easy to use, main functions,

Nachteile

lack of integrated CRM and guest database

Vorteile

Uplisting has an intuitive and logical user interface. Other STR management platforms are confusing and difficult to use. Uplisting helps me effectively manage listings, reservations and pricing. I am also excited to use the newly-introduced reservations widget.

Nachteile

It'd be nice if Uplisting provided the ability to more tightly integrate the direct booking/reservation features with my custom website to provide visitors with an uninterrupted user experience and interface.