Nutzerbewertungen im Überblick
Über 3CX
3CX Phone System ist eine Open-Standards-Kommunikationslösung, die sich für Unternehmen jeder Größe eignet, die alle Funktionen eines fortschrittlichen Kontaktcenters zu einem Bruchteil der Kosten haben möchten. 3CX kann deine...
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- Branche: Tierarzt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Viele Funktionen - kompliziert in der Nutzung
Zum Teil gut, aber mit Verbesserungspotential in Anwendung und Nutzung
Vorteile
Dass ich sowohl vom PC, Handy als auch vom Festnetzteil telefonieren kann und eine Rufliste übergreifend sichtbar habe, finde ich gut. Wenn man über die Kontaktliste geht, sieht man auch direkt, wer gerade telfoniert und kann warten bis die Leitung wieder frei ist.
Nachteile
Ich finde die Einstellungen sind nicht wirklich selbsterklärend. Ich muss nicht oft mein Telefon weiterleiten, wenn ich es muss, weiß ich nicht mehr, wie das funktioniert und finde es auf Anhieb auch nicht. Dann lasse ich doch eben die Telefonate ins leere laufen. Ich denke, meine Telefonsoftware kann noch viel mehr, aber wenn man keine Stunden in das Handbuch verschwenden möchte, ist es schwierig, diese Funktionen zu nutzen. Die App auf dem Smartphone funktioniert teilweise nicht wirklich. (Entgangene Anrufe werden nicht angezeigt o.ä.)Dass man selber weiter geleitet wurde, sieht man leider nicht auf dem Telefon. Das war bei der Anlage vorher schöner, da konnte man auf dem Display erkennen, dass man nicht mehr Kollegin A anruft, sondern auf Kollege B geleitet wird. Findige Personen konnten dann direkt auflegen. Jetzt kommt es auch schonmal vor, dass man direkt anfängt zu Sprechen und irgendwann erst merkt, dass gar nicht derjenige dran ist, den man wollte. Der Angerufene sieht auch nicht mehr, dass das Telefonat von einer anderen Person kommt und meldet sich dementsprechend so, wie wenn man sich meldet, wenn man davon ausgeht, dass der Anrufer weiß, wessen Nummer er gerade anruft - auch mal ohne Namen.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Telefonanlage im 21. Jahrhundert
Vorteile
Sein Telefon auf allen Geräten zu haben, sei es der Laptop oder das Handy, schafft eine Flexibilität, die ihres Gleichen sucht.
Nachteile
Leider kam es gerade im Zusammenspiel mit iPhones schonmal dazu, dass Anrufe nicht richtig geklingelt haben.
Antwort von 3CX
Hi Robin,
Thank you for your great review! We are sorry to hear you had a frustrating experience with connection but we really appreciate you bringing this issue to our attention.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Leider noch nicht kompatibel mit Windows 11
Vorteile
Grundsätzlich eine tolle Telefonanlage (wir nutzen die Cloud-Version), wenn man uns nur vorher gesagt hätte, daß es noch nicht kompatibel ist mit Windows 11
Nachteile
Leider steht nirgendwo beim Anbieter, daß die Telefonanlage noch nicht mit Windows 11 kompatibel ist. Der TAPI Treiber kann so so das Telefon nicht finden und somit auch nicht korrekt eingerichtet und konfiguriert werden. Ein Hinweis auf Ihrer Seite wäre von Vorteil!
Antwort von 3CX
Hi Nicole and thank you for taking the time to review 3CX.
Our Manual does mention the Windows platforms supported: https://www.3cx.com/docs/manual/phone-system-installation-windows/#h.rpbyof1d94m1
Die besten Alternativen zu 3CX
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Neue Telefonanlage
Vorteile
Generelles Telefonieren mit Computersoftware.Chat Funktion mit Kollegen.
Nachteile
App Funktion erkennt nicht das am Telefon Mobil telefoniert wird und klingelt ins Gespräch.Teilweise können Gespräche nicht angenommen werden und verschwinden nach der Annahme.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Funktioniert zuverlässig
Vorteile
Die Telefonanlage lässt sich sowohl über den PC als auch über das reguläre Telefon bedienen.
Nachteile
Manchmal stürzt sie ab und es gibt hin und wieder Tonprobleme, die sich jedoch schnell klären lassenL.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The best VoIP phone system for small businesses
We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.
Vorteile
The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.
Nachteile
Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.
Antwort von 3CX
Sincere thanks for your feedback.

- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
3CX is fine, but it is all about who handles the hosting
3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names.
If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.
Vorteile
3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability.
Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions.
There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access.
There are times when the connection is not great, but this is usually due to the internet and not the apps.
Nachteile
There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book.
It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group.
Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.
Antwort von 3CX
Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world!
Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from.
For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms.
Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Effective Phone System For Small, Simple Offices
For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.
Vorteile
The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.
The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.
Nachteile
3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.
Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.
3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.
SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.
Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
VOIP and Soft Phones
The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day.
Vorteile
The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.
Nachteile
The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
3cX for your call center and VoIP needs
Overall, I have no complaints on 3CX as we are very satisfied.
Vorteile
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.
Nachteile
The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.
Antwort von 3CX
Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!
- Branche: Computer-Vernetzung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
phonesystems do still excist and usability ontop
3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution
Vorteile
full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!
Nachteile
some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.
In Betracht gezogene Alternativen
Zoom MeetingsWarum 3CX gewählt wurde
to many bugs and priceGründe für den Wechsel zu 3CX
for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetingsAntwort von 3CX
Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A complete IP/PBX
We've been using 3CX since we have the alternative to work from home and the old switchboard became useless.
The users doesn't like it a lot because they use only the softphone and fo me is the piece less powerfull, but the admins who are used to work with on prem PBX, love it. They find the admin panel very powerfull and also very easy to use.
I don't have experience as a call center so I can't give you my opinion, but it seems to be fulll competent aswell.
Vorteile
With 3CX you'll have a very functional IPPBX at a very reasonable price.
The admin panel is very easy to use and very powerfull.
The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.
Nachteile
The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients.
The users must do some micro configuration level to improve the sound.
Antwort von 3CX
Hello, thank you for sharing your rating with us and the community, we value your opinion!
- Branche: Buchhaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Softphone very dependent on technical service
It is not very intuitive and users end up reverting to mobile. Technical support takes a long time to provide solutions.
Vorteile
The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.
Nachteile
Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.
Antwort von 3CX
Hi Alejandro, we're very sorry you had issues with support. We recommend you opt for a 3CX system hosted by 3CX for easy setup and configuration.
- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to use
Vorteile
The software is easily maneuvered, the calls are made once dialled out and the software gets updated frequently. The calls are recorded and recording produce in approximately and hour after completed. You can easily tap in and monitor a call that an agent is on as well as it provides a chat feature.
Nachteile
What i liked least about this feature is that there was an issue when you log break there is no way of monitoring how long you were logged for. Unless it's done by the master controller 3cx.
Antwort von 3CX
Hi Tialee. Thank you so much for the 5-star review! We are super glad to hear 3CX provided you with the flexibility and cost-efficiency to help your business.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good PBX
Vorteile
Easy to manage names and extension numbers.
Nachteile
Some difficulties integrating a new phone and with setting up call routing.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
3CX offers everything you need for low budget
well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.
Vorteile
3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.
Nachteile
There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.
Antwort von 3CX
Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years!
Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/
We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
A lot of bang for the buck, easy to setup, easy to admin.
The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.
Vorteile
I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.
Nachteile
So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
3cx
Great, ease of use, cost savings and mobility is the ticket in the modern world
Vorteile
Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago
Nachteile
The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone
Antwort von 3CX
Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.
- Branche: Einzelhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Calls made easier and more organized
Vorteile
The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.
Nachteile
Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .
Antwort von 3CX
Hi Jessica. So happy to hear that 3CX has enabled you to organize the call in a way that works for you.
Installing 3CX from scratch, by following our online guides takes between 5-15 minutes typically, depending on what platform you are installing on (Windows/Debian amd64/Raspberry Pi). The time it takes to configure the system thereafter depends only on how big and complex it is.
The statuses, if setup correctly, change on precisely on the second configured. If you were experiencing delays, it is most likely the NTP time that was consistent on your network. Our installation guides also mention when and where actions need to be taken to avoid this.
- Branche: Versicherung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Make calls to landline numbers with 3cx
cost benefits as making calls from a mobile device to a landline number is expensive in my country.
Vorteile
We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease
Nachteile
Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Telephone System
Just had voice quality issue there and there, but it was on the settings and it was resolved.
Vorteile
During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.
Nachteile
The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.
Antwort von 3CX
Hi Mmathabo. Thank you for the 5-star review. Currently, the availability status is not implemented but as you can see in our blog post in the following link, it is one of the next things on our to-do list!
https://www.3cx.com/blog/releases/roadmap-microsoft-365/
Keep an eye out on our blog post and hopefully, we can convince you to give it another try when we have implemented this feature!
- Branche: Personalwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
3cx review
Overall it has been a nice upgrade from the shoretel system. I experience issues with the app quite often, but the desktop/computer application and desk phones work great.
Vorteile
With the ability to add the app to my cell phone, the program running on my computer and having a desk phone linked, it is super easy to receive and make phone calls.
Nachteile
I wish that the software had a texting feature. There is a messenger feature that can be used between users, but text messages can't be sent which would be a huge plus for users that don't have company provided cell phones and don't want to give out their personal phone numbers.
Antwort von 3CX
Thank you for your feedback. We are actively working on adding a texting feature. Will be available soon.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Decent VoIP Phone Software
Vorteile
The User Interface allows for a highly configurable phone setup that can be customized to your needs.
Nachteile
A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to deploy and Easy to use
I have had no real issues with the soft phone. Any company that has good connectivity (Especially in South Africa). Soft phones are the way to go, it saves you so much money on your Tele-Bills. The Biggest differentiator for this soft phone is the easy setup. Its user interface is not ground breaking but still great to use. They do give trial licences to use.
Vorteile
It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use. The layout and functions of the soft phone is comfortably laid out on the screen. You could even get a trail to use.
Nachteile
Even though it is not entirely the software’s fault, When we have throttled Connectivity, the call just goes silent, This means I have no idea if the customer disappeared or just holding and even if I went through on the call.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
No better VoIP system
We have managed to work like we have never left the office during lockdown.
Vorteile
You can make phone calls from anywhere in the worlds, even if you're outside the office / office network.
Nachteile
Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX App.
Antwort von 3CX
Thank you for the review.
With the upcoming 3CX iOS App (18.0.2) release, the minimum iOS version supported by 3CX will be iOS 14. This is to ensure a more modern, stable, and reliable experience for all our iOS users.