Aircall Erfahrungen

Vorteile

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Vorteile

Das Einrichten funktioniert sehr einfach.

Nachteile

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Vorteile

Nichts - und mehr gibt es nicht zu sagen

Nachteile

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Vorteile

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Vorteile

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile

Andauernde Störungen, schlechte Programmierung.

Vorteile

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Nachteile

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Vorteile

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Nachteile

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

In Betracht gezogene Alternativen

Zoiper

Warum Aircall gewählt wurde

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

Gründe für den Wechsel zu Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.

Vorteile

The possibility to set availability hours

Nachteile

There is nothing noticeably negative in my everyday use.

Vorteile

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Nachteile

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Vorteile

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Nachteile

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Vorteile

Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

Nachteile

Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

Vorteile

- Easy to use
- Easy to setup
- Mobile apps
- Desktop apps
- Easy to buy new numbers
- Easy to add new users
- Fast customer success

Nachteile

Sometimes the lines are not stable and it's not working.
As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Vorteile

They have integrations, and app for iOS and Android

Nachteile

Does not work. The support took days to set up a trial. And then did not work

In Betracht gezogene Alternativen

CloudTalk und Kixie PowerCall

Warum Aircall gewählt wurde

Because Aircall does not work and the support is non.

Zuvor genutzte Software

CloudTalk

Vorteile

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Nachteile

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

In Betracht gezogene Alternativen

Twilio

Zuvor genutzte Software

Twilio

Gründe für den Wechsel zu Aircall

I found it much easier to use and the integration feature sold me.

Vorteile

Ease of use, it is a pretty simple app with a lot to take advantage from.

Nachteile

So far I don't have any complaints about Aircall.

Vorteile

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Nachteile

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Vorteile

Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.

Nachteile

There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

Vorteile

The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue !
I love the sms tool available for France and UK, it is very handy for reaching busy customers

Nachteile

The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced.
There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)

Vorteile

Integrates nicely with HubSpot and many of the other services we use

Nachteile

The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business.

In Betracht gezogene Alternativen

Twilio

Warum Aircall gewählt wurde

More features and better integration

Gründe für den Wechsel zu Aircall

I met a rep at a virtual event

Vorteile

This software is integratable on desktop and on our cell devices

Nachteile

Sometimes the quality of the voice is garbled and it makes it hard to conduct business

In Betracht gezogene Alternativen

Zoom Meetings

Gründe für den Wechsel zu Aircall

Cost and need

Vorteile

I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well.

Nachteile

It is not a very robust software, but it's all we need for our business.

Vorteile

Aircall helps you keep track of who you called and when. You can record calls, track how long you have been talking to someone. They recently added a tag option where you can tag your calls making it easy to analyse things and be organized.

Nachteile

Too many cons because using this app really all depends on how strong your internet is.

Vorteile

It's very cheap and easy to set up. You can be up and running in like a day.

Nachteile

Call quality is poor. The customer success team is nearly impossible to deal with.

In Betracht gezogene Alternativen

Talkdesk, CloudTalk und Kixie PowerCall

Vorteile

Ease of use, the ability to use it on my iPhone, the SMS features

Nachteile

SMS does not support MMS, which is not the worst, but it is inconvenient as customers constantly try to send MMS. The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message and you have to start over.

Vorteile

Ease of setup and use. It's great to be able to have a new user or new phone number setup within minutes and be ready to go live. From there, it's nice to quickly be able to change settings around as needed.

Nachteile

Added features like SMS messaging would be nice to use. Powerdialer feature could also be better implemented.