JustCall Erfahrungen

Vorteile

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Nachteile

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

Vorteile

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Nachteile

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Vorteile

Good pricing, easy to install and integrate with Salesforce and quick user adoption. In less than a month, we already could see great results in productivity and pipeline creation. Also, the support team is very proactive and helpful.

Nachteile

There are some integrations that are not working properly yet (like with Gong) and, as it's a young company, there are some features that are not available yet (such as recording analytics). But I suppose that's something that might be in the roadmap in the near future.

In Betracht gezogene Alternativen

Outreach

Vorteile

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Nachteile

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

In Betracht gezogene Alternativen

CloudTalk

Warum JustCall gewählt wurde

We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?!

Zuvor genutzte Software

Aircall

Gründe für den Wechsel zu JustCall

They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service!

Vorteile

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

Nachteile

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Vorteile

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Nachteile

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

In Betracht gezogene Alternativen

Aircall und Salesmsg

Warum JustCall gewählt wurde

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Zuvor genutzte Software

Grasshopper

Gründe für den Wechsel zu JustCall

Price point, functionality, customer service.

Vorteile

The web interface is super awesome and simple. It is always getting new features to.

Nachteile

The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.

In Betracht gezogene Alternativen

RingCentral MVP

Warum JustCall gewählt wurde

Because of the Zoho CRM integration and the price.

Zuvor genutzte Software

RingCentral MVP

Gründe für den Wechsel zu JustCall

Price, and integration price. Also the fantastic web interface. (I figured over time the app would get fixed. I was wrong about that)

Vorteile

It's easy to install and get up and running and very user friendly.

Nachteile

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Vorteile

It's a great tool for recruiters to get a service when needed. no contracts!

Nachteile

I wish the integration with the ATS was more efficient. when i text a candidate, im not able to see his name or last name which its already connected to Recruitee.

In Betracht gezogene Alternativen

Grayscale

Gründe für den Wechsel zu JustCall

price

Vorteile

I like that I’m able to text from this number directly and my team can see those messages too.

Nachteile

I don’t like how calls go straight to voicemail

Vorteile

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Nachteile

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Vorteile

Compared to our previous system, we have much more features as well as a lower cost structure. We have been able to create store-specific numbers that route back to HQ if missed. This creates a better customer experience and helps us scale our internal service team more efficiently. We also were able to add text as a communication channel.

Nachteile

My only piece of feedback is being unable to adjust some features myself. For text message notifications and some routing from an SIP device, I need the JustCall support team to adjust these features on my behalf. I appreciate that these can be done outside of the standard platform features and just wish I could easily update this myself during setup. Team has always been very responsive and helpful though.

In Betracht gezogene Alternativen

Zendesk Suite

Warum JustCall gewählt wurde

Cost and features.

Zuvor genutzte Software

Contivio Contact Center

Gründe für den Wechsel zu JustCall

Cost and features.

Vorteile

Tracking all of the phone calls made, received, text messages per client deal etc. Just all around makes it super easy to see the progression of dialog with a client and also listen back to past phone calls if needed.

Also creates deals for new leads who call in so we are off to the races and the reduction in manual data entry.

Nachteile

The only real issue we have had is on the integration with Pipedrive and JustCall through Zapier for automated texting clients. Just cannot get the issue figured out why it will send the same text over and over while the deal is sitting idle in the texting pipeline stage. Should only go out once, if we ever get that fixed and I can move to automated texts this will be the perfect software solution for us.

In Betracht gezogene Alternativen

RingCentral MVP

Warum JustCall gewählt wurde

VOIP and integration with our CRM software that also records all calls.

Zuvor genutzte Software

RingCentral MVP

Gründe für den Wechsel zu JustCall

Integration with Pipedrive was much better with JustCall

Vorteile

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Nachteile

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

In Betracht gezogene Alternativen

Aircall und RingCentral MVP

Warum JustCall gewählt wurde

JustCall has better integration with Copper CRM

Zuvor genutzte Software

Aircall und RingCentral MVP

Vorteile

I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

Nachteile

Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

In Betracht gezogene Alternativen

Talkdesk

Warum JustCall gewählt wurde

I thought Toky was solid for the price but we needed something more robust with more responsive support. I haven't used Toky since Feb, so maybe they've changed their product now. They were one of the cheaper options which was good for us at an early stage.

Zuvor genutzte Software

Toky

Gründe für den Wechsel zu JustCall

price and functionality. Met our needs.

Vorteile

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Nachteile

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Vorteile

The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.

Nachteile

It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.

Vorteile

It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.

Nachteile

I haven't found anything as of yet. It has met my expectations and then some.

In Betracht gezogene Alternativen

RingCentral MVP

Warum JustCall gewählt wurde

Cost

Zuvor genutzte Software

RingCentral MVP

Gründe für den Wechsel zu JustCall

CRM Integration

Vorteile

It visually integrates well with our CRM
Easy to use in the CRM set up
Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Nachteile

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

In Betracht gezogene Alternativen

Aircall, Toky und Kixie PowerCall

Gründe für den Wechsel zu JustCall

A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software.

Vorteile

Good call quality and modern UI/Dashboard

Nachteile

The CTC Google Chrome plugin can be a little buggy sometimes.

In Betracht gezogene Alternativen

Aircall

Warum JustCall gewählt wurde

Call quality and customer service was sub par with Toky

Zuvor genutzte Software

Toky

Gründe für den Wechsel zu JustCall

Aircall had a minim 3 user license count.

Vorteile

All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

Nachteile

No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

In Betracht gezogene Alternativen

Five9 und Twilio Flex

Zuvor genutzte Software

Five9 und Twilio

Gründe für den Wechsel zu JustCall

Easier to use and fits all teams.

Vorteile

Easy integrate into our current tech stack.

Nachteile

Almost had too many features - I like things simple.

In Betracht gezogene Alternativen

Five9 und RingCentral MVP

Zuvor genutzte Software

Five9 und RingCentral MVP

Gründe für den Wechsel zu JustCall

Had easier integrations, more transparent pricing and a quicker onboarding process.

Vorteile

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful.

The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Nachteile

Nothing as of now. If there is any problem, customer support takes care of that.

Vorteile

- Ease of use
- Calendar and scheduling mechanism
- Cheap calling rates to anywhere in the world

Nachteile

- The dialer could be a bit better
- Pricing is ok, but on a bit higher side

Vorteile

Customer service is very responsive and accepts suggestions

Nachteile

The system is still a bit clunky and could use better integration

In Betracht gezogene Alternativen

Kixie PowerCall

Warum JustCall gewählt wurde

Needed a reliable way to handle stop messages

Zuvor genutzte Software

CallRail und CallTrackingMetrics

Gründe für den Wechsel zu JustCall

Price