JustCall Erfahrungen

Vorteile

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Nachteile

Pricing for additional phone numbers & users can get a little costly.

Vorteile

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Nachteile

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

In Betracht gezogene Alternativen

Aircall und RingCentral MVP

Warum JustCall gewählt wurde

JustCall has better integration with Copper CRM

Zuvor genutzte Software

Aircall und RingCentral MVP

Vorteile

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Nachteile

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

In Betracht gezogene Alternativen

Aircall und Salesmsg

Warum JustCall gewählt wurde

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Zuvor genutzte Software

Grasshopper

Gründe für den Wechsel zu JustCall

Price point, functionality, customer service.

Vorteile

Tracking all of the phone calls made, received, text messages per client deal etc. Just all around makes it super easy to see the progression of dialog with a client and also listen back to past phone calls if needed.

Also creates deals for new leads who call in so we are off to the races and the reduction in manual data entry.

Nachteile

The only real issue we have had is on the integration with Pipedrive and JustCall through Zapier for automated texting clients. Just cannot get the issue figured out why it will send the same text over and over while the deal is sitting idle in the texting pipeline stage. Should only go out once, if we ever get that fixed and I can move to automated texts this will be the perfect software solution for us.

In Betracht gezogene Alternativen

RingCentral MVP

Warum JustCall gewählt wurde

VOIP and integration with our CRM software that also records all calls.

Zuvor genutzte Software

RingCentral MVP

Gründe für den Wechsel zu JustCall

Integration with Pipedrive was much better with JustCall

Vorteile

I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

Nachteile

Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

In Betracht gezogene Alternativen

Talkdesk

Warum JustCall gewählt wurde

I thought Toky was solid for the price but we needed something more robust with more responsive support. I haven't used Toky since Feb, so maybe they've changed their product now. They were one of the cheaper options which was good for us at an early stage.

Zuvor genutzte Software

Toky

Gründe für den Wechsel zu JustCall

price and functionality. Met our needs.

Vorteile

The support team is flexible and allows us to troubleshoot problems quickly.

Nachteile

The Salesforce integration is inflexible and difficult to work with.
Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

In Betracht gezogene Alternativen

Twilio Flex

Warum JustCall gewählt wurde

Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.

Zuvor genutzte Software

Twilio

Vorteile

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Nachteile

The software can be buggy at times, but a quick restart solves the trick.

Vorteile

Allows me to make calls and track data. It also allows me to make texts!

Nachteile

Is kinda buggy from time to time. It's hard to make this work in a stable fashion daily.

Vorteile

Huge pro for JustCall is its integration capability with PipeDrive. Linking the notes on calls that took place via JustCall to PD cuts the job in half.

Nachteile

It is probably the delay and lag in the software at times. Notes don't come up right away in the PD link. Not sure if its a JustCall issue or PipeDrive because there are occasions where the notes were saved in JustCall but does not show in the deal on PD where the call was made from.

Vorteile

I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy.

Nachteile

I have had some problems with the call quality.

In Betracht gezogene Alternativen

Dialpad

Vorteile

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Nachteile

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Vorteile

All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

Nachteile

No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

In Betracht gezogene Alternativen

Five9 und Twilio Flex

Zuvor genutzte Software

Five9 und Twilio

Gründe für den Wechsel zu JustCall

Easier to use and fits all teams.

Vorteile

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

Nachteile

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Vorteile

It's a great tool for recruiters to get a service when needed. no contracts!

Nachteile

I wish the integration with the ATS was more efficient. when i text a candidate, im not able to see his name or last name which its already connected to Recruitee.

In Betracht gezogene Alternativen

Grayscale

Gründe für den Wechsel zu JustCall

price

Vorteile

Well my overall experience was good.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection

Nachteile

Some features in need but is extremely good at all, I had good experience with service and could do a lot I eventually did on the other program with same services offered

Vorteile

Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.

Nachteile

The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.

In Betracht gezogene Alternativen

RingCentral MVP

Warum JustCall gewählt wurde

Cost and hubspot integration

Zuvor genutzte Software

RingCentral MVP

Gründe für den Wechsel zu JustCall

price and text/hubpot integration

Vorteile

Can have a second phone number on your phone.

Nachteile

I don't like that the app is different on Android and iPhone as far as features go. I don't like that you cant see "New Contact" number on iphone. I don't like that you can't open contact and call from the text message window on iPhone. I don't like that it doesn't show all text messages, only most recent ones.

Vorteile

Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do.

Nachteile

Having to constantly top up credit and going through so much money on a shoe string

Vorteile

JustCall is easy to use and set up. With it's app, email notifications, and ability to integrate with some third party apps, it's been our go to solution for almost a year.

Nachteile

Ideally, you should have some more 3rd party integrations. Currently, I'm using a PlusThis integration to connect JustCall to Infusionsoft. The problem there is that I'm unable to format my texts (with line breaks) as I'd like.

Vorteile

I can select my own phone number, there's at attempt to add a "click to dial" button to every phone number in Chrome via a chrome extension.

Nachteile

Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected".

The SMS inbox is not refreshed live, and the notification bubble on their mobile app never updates so you have no clue if anyone has texted you back unless you manually refresh.

The mobile app for making calls (what i use since the extension is impossible to use), will often freeze, meaning that I have to force close the app to hang up. It also crashes if you're on a call and receive a text.

Vorteile

Good pricing, easy to install and integrate with Salesforce and quick user adoption. In less than a month, we already could see great results in productivity and pipeline creation. Also, the support team is very proactive and helpful.

Nachteile

There are some integrations that are not working properly yet (like with Gong) and, as it's a young company, there are some features that are not available yet (such as recording analytics). But I suppose that's something that might be in the roadmap in the near future.

In Betracht gezogene Alternativen

Outreach

Vorteile

It is easy to use and to add and remove numbers. Call quality is good too.

Nachteile

Not being able to have mobile numbers that can call and text

Vorteile

JustCall integrates with your CRM or Helpdesk to make, receive, and record all phone calls seamlessly. It helps to monitor and keep track of your clients' interactions.

Nachteile

I had issues with the bandwidth allocation but was resolved later. Also, the software hands occasionally, and that can be frustrating!

Vorteile

Straight forward to use and simple. Messaging is nice to have but isn't used much.

Nachteile

Call quality is poor, calls drop regularly especially when transferring, caller information does not populate quickly sometimes never.

Vorteile

I like that I’m able to text from this number directly and my team can see those messages too.

Nachteile

I don’t like how calls go straight to voicemail