JivoChat Erfahrungen

Vorteile

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Nachteile

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Vorteile

JivoChat has all the average features available in a single plan.

Nachteile

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

Vorteile

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Nachteile

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Vorteile

Easy and fast operation. Simple installation. Customizable settings.

Nachteile

They take a while to respond to customer support requests. Maybe it could be better in this regard.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Nachteile

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Vorteile

I like it because it allows me to see who is visiting my website and from which location.
If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number.
It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Nachteile

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Vorteile

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Nachteile

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Vorteile

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Nachteile

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

Vorteile

Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool.

Nachteile

Apps can be done better, and you have to log in too often in my opinion.

Vorteile

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Nachteile

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Vorteile

I appreciated the integration with other software.

Nachteile

The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

Vorteile

It is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.

Nachteile

Not a big feature of the call functionality. Had some credits and tried to use it, but never worked for me. We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes. It was weird. Overall, not an issue. I enabled it and probably didn't disable it properly.

Vorteile

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Nachteile

There is no option to use one account in different desktops.
But I understand the reaseon

Vorteile

I like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it. I will keep the jivochat embedded into my website for the time being.

Nachteile

I wish there was a way to contact customers who leave the page after starting a chat. I guess it doesn’t matter because they technically left the website themselves, but I’d like to keep in contact with them.

Vorteile

JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever

Nachteile

smooth fast easy & professional best service in cheap price

Vorteile

The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster

Nachteile

It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address

Vorteile

I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.

Nachteile

Everything is fine, I have nothing to reproach

Vorteile

- The triggered chat
- Ease of installation
- Filtering of transcriptions

Nachteile

- My company don´t have any cons about this software.

Vorteile

Allows more users than other software and contains the same features.

Nachteile

I can not think of a feature I do not like. It works well for our business.

Vorteile

I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast.

Nachteile

It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.

Vorteile

Jivo chat is easy to install on Website, it has good plugin for wordpress sites which makes it easy for deploying live chat on Wordpress sites

Nachteile

I have no issue with the software at the moment, I like the software

Vorteile

Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier

Nachteile

Pricing per agent per month makes it hard for smaller businesses to use

Vorteile

The skin for end user on our website and how is easy to set up it.
I also love Chat support, the JivoChat agents, SOLVE your problem, and understand completly your question before reply.

Nachteile

Honestl speaking it's a bit confusing the back end, to understnad difference form chat, channels and offline message, online message

Vorteile

Far better than AI powered Chatbots . Ability to handle complex queries as the chat is with real person

Nachteile

Nothing in particular. over all a great software.

Vorteile

EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY

Nachteile

WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP