Nutzerbewertungen im Überblick

Über Yelp Guest Manager

Yelp Reservations ist ein cloudbasiertes Restaurantverwaltungssystem, das bei der Verwaltung von Reservierungen und Gästen hilft. Das System, das in erster Linie für kleine und mittelständische Unternehmen entwickelt wurde,...

Mehr erfahren

Funktionsbewertungen

Preis-Leistungs-Verhältnis
4,4
Funktionen
4,5
Bedienkomfort
4,6
Kundenbetreuung
4,3

Nutzerbewertungen zu Yelp Guest Manager durchsuchen

337 von 337 Bewertungen
Sortieren nach:
Patrick
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.1.2020

Easiest Restaurant Reservation Software

Overall, I think this is one of the best online reservation softwares available.

Vorteile

I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation.

Nachteile

The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available.

Harsh
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.7.2021

Great website to check restaurant's review and book

As I mention to my friends, looking for a restaurant, go check them on Yelp and you can easily decide whether to go or not.

Vorteile

It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites.

Nachteile

Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website.

Omar
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
1

2
Bewertet am 17.8.2018

Do not use it for advertisement, it is great as free service only

Great as free service, and the worst platform for the worth of dollar for advertisment.

Vorteile

As a user Yelp is good and helpful, even though we have some reviews which are not reliable.

Nachteile

I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years.

Die besten Alternativen zu Yelp Guest Manager

Ramin
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 24.4.2019

Easy to use, does what it needs to do- on the site anyway, may as well use it.

It's an easy tool. I would even advise Yelp to extend it towards gyms and healthclubs something similar to a classpass model where people can just sign up for a class through Yelp.

Vorteile

It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do!

Nachteile

I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so.

John
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 9.4.2019

As good a way as any to make a dinner reservation - dare I say a better way?!

Yelp Reservations is an awesome and needed innovation. I have used it with success many times, and I'll continue to use it :)

Vorteile

You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock!

Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry!

Nachteile

Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time!

Elio
  • Branche: Öl & Energie
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 25.11.2018

Yelp Reservations. A new useful feature for yelp.

My overall experience has been positive, I use to make personal and business meal reservations.

Vorteile

Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.

Nachteile

Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.

ANDREW
  • Branche: Rundfunkmedien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 20.4.2020

Great for reservations.

I wish I knew before I could reserve our table on the app instead of having to call in each time. It was definitely a time saver and lessened our worries about getting to the restaurant on time and getting seated.

Vorteile

It was great for planning ahead and making reservations at a sushi restaurant my wife and I enjoy. They even have a policy that you need to check in on yelp on an ipad in the restaurant so it's nice to save time doing it beforehand.

Nachteile

I don't have any major complaints at the moment.

Kitan
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 15.8.2018

Convenient

Vorteile

This application was convenient and easy to use, way easier than having to call the restaurant and be on hold for however long especially on a busy day. It saves a lot of time. It's also great because of its connection with the main yelp application, so if you were looking for somewhere to eat, you could find that on yelp and make an easy reservation on this application

Nachteile

Some featues function differently between the pc and ipad software

Holly
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.10.2018

Yelp is great

Vorteile

Everyone uses Yelp and we are happy to join the crowd

Nachteile

Ads can be deceiving when you are looking for a specific company. The ads make you think you are on the company you were looking for but it is instead a paid ad.

Kristina N.
  • Branche: Schreiben & Editieren
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 27.4.2019

Makes reserving a table quick and easy!

Vorteile

I have used Yelp Reservations on a few different occasions. I tend to use Yelp to look up restaurants because I don't always want to eat the same food, so its pretty nice to be able to find a new restaurant and make a reservation right away.

Nachteile

I don't see this ever being a need of mine, but it would be nice to be able to enter the time rather than pick from the times listed. I have noticed each reservation is 15 mins apart. But I'm not sure if that is something that is the choice of the restaurants or Yelp.

Tami
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 22.6.2021

Yelp For Restaurants

I work parttime for a catering company on weekends as a general organizational/admin type assistance, and managing our yelp page is part of the gig. This last year has been hard so having an online presence where customers can share how much they've enjoyed our service has been crucial in keeping the business afloat. I really appreciate how yelp pivoted at the beginning of 2020 to show that we offer take out / curbside pickup options and has a way to send inquiries directly to our inbox, along with all of our other contact info.

Vorteile

I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing!

Nachteile

One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. Typically people will write reviews if they had an amazing experience or if they had a terrible one. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Luckily you have the ability to respond back to commenters.

weiss
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.7.2022

Easy review on Yelp

I am thrilled with the Yelp Guest Manager, It has brought us so much business and I do not know what we would do without it. From start to finish it is a great system and we are very pleased with it.

Vorteile

I like that my reviews speak for themselves. I love that people can upload pictures of their meals and photos of the restaurant. It makes potential clients comfortable like they have been there before.

Nachteile

Sometimes the wait time are a little inaccurate so we have guests that come in without reservations and then they get upset at the wait time they are told.

Mariah
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 6.10.2021

My Go-To Before I Go Anywhere!

Vorteile

Ease of use! The reviews really and truly determine if I will visit an establishment. I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place.

Nachteile

When users submit photos of food/drink I wish it were required to label the item. It's frustrating when something looks amazing, but I can't determine what it is.

Verifizierter Rezensent
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 18.4.2018

Great Experience - Always room for improvement

Be where your competition isn't!

Vorteile

On a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation.

Nachteile

My only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in.

Megan
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.3.2018

Easy to use

Vorteile

Really like that the mobile app will go anywhere and can also track your location in order to get your opinion on the different places that you go.

Nachteile

I really dont have any cons at this point. Just that new places should get on here asap so they can start getting great reviews and connecting with customers

Verifizierter Rezensent
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 13.3.2018

want it. get it. go.

Vorteile

simplicity. reliance on the crowd for ongoing validation and assessment. transaction support and integration

Nachteile

sometimes clunky. 'search' and 'results' are, too often, disconnected. multiple features and functionalities don't always work in synch

Verifizierter Rezensent
  • Branche: Hochschulbildung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 4.12.2018

Love this Yelp feature!

Overall I really enjoy using Yelp Reservations, and find myself reaching for it all the time.

Vorteile

I like the ease of use with this software the most. It makes the process of making reservations incredibly streamlined, and allows for a ton of flexibility with scheduling/re-scheduling.

Nachteile

One issue would be the lack of solutions for when reservations at a restaurant are booked at a certain time. Showing alternative locations nearby with the same time slots would be a nice addition to this software. Perhaps notifications for if a certain time slot were to open up would be nice, too.

One other issue is the lack of consistent use of this software by restaurants. If Yelp could work on expanding this feature to more restaurants, it would be even better!

Josh
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
1

3
Bewertet am 24.11.2018

Great for users, not business owners

For users it's great, however, their business end needs work. We ended up discontinuing ad service with them, but you can never remove your listing unless your business is closed.

Vorteile

Yelp reservations is great as a user. You can make reservations for local restaurants with just a click of a button. You are able to search different restaurants in the area depending on what you are in mood for, it's great

Nachteile

As a business owner, Yelp is a nightmare. Many times the reservations did not populate on my end. I've had many times where people made reservations but I never got the notification from yelp. Also, they try to sell you advertisements, which is great, however, the stats the sales people give you does not hold true at all. Yes, I got 100 clicks from my ad, but only 1 of those was someone from the town where my restaurant is. The other 99 were very far away, some being on the other side of the country.

Ariadne
  • Branche: Staatsverwaltung
  • Unternehmensgröße: Selbstständig
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 7.7.2020

Streamlined reservation service

It's an ok app. It's pretty much intuitive and customers don't struggle to make a reservations.

Vorteile

Yelp has been an app that offers relatively honest testimonials contributed by independent users. As a customer, Yelp Reservations is a relief that you don't have to go to another platform just to make a reservation after you look up the business's yelp page for people' honest reviews. I have recommended other restaurant owners to use this for more customers.

Nachteile

I don't know if there's much thing I don't like about this thing yet. I have not personally have had an unpleasant experience using the app. If I am to talk anything, people on yelp are placing their business based on the faith they have in the posted yelp reviews. So as long as this additional reservations service is able to continue providing faith, It shall be fine.

Jacob
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 24.3.2019

Yelp Reservations - becoming more useful but mediocre vs. OpenTable

Overall, Yelp Reservations has been a good experience for me, but I expect it will and can get much better in the future as they work to get more restaurants integrated with their reservations product.

Vorteile

As a foodie living in a city full of great restaurants, I am a big fan of Yelp and by extension Yelp Reservations. It's really helpful to be able to make reservations easily in the app, especially considering that I am often already using Yelp to find restaurants and read reviews. Super convenient and smart update for the platform.

Nachteile

Yelp Reservations, while convenient, is not nearly as widely adopted as OpenTable. This means that I still need to make reservations the old fashioned way via phone or I have to switch to OpenTable in a lot of cases. Hopefully Yelp will bridge the gaps as they continue to grow as a company and build their presence in the reservations area of their service.

Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 12.12.2018

Helpful app for reservations

I do like Yelp reservations but for the cost I think that the app interface should be much better.

Vorteile

I like the simplicity of this app and that I am able to customize the tables to mimic what my restaurant floor looks like - makes reservations easier to manage

Nachteile

I do not like the interface of this for mobile devices. I use two iPads to manage reservations and they will not sync with each other. One will show a table Is available and the other app will not update and show the same.

Ryuta
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 12.3.2018

Easy reservation app

Vorteile

Good when you need to make reservations online. HIt also has reminder systems by email and text messages.

Nachteile

If you are the one who is getting the reservation through this app, there will be a lot of no shows. Should have some penalty to users who do not show up without canceling.

rayza
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 6.3.2020

very good for those who are traveling to other countries and states

i found my favorite place thanks to the app and i am satisfied with the suggestions that are close to my region.

Vorteile

The interesting thing is that you can get in touch with the place you want to go and find out what is best for you so you dont waste your time going to a place that is not pleasant

Nachteile

what is missing is to update the app more because it has many indications that there are no more.

Verifizierter Rezensent
  • Branche: Internet
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
2
Kundenbetreuung
2

2
Bewertet am 27.7.2018

Not very impressed with Yelp

I really don't get very many benefits from this software. It hinders my work more than it helps. I wouldn't suggest it.

Vorteile

The website is easy to get to. I like the color red. The name of Yelp is interesting. Other than that, it's difficult to say anything else good.

Nachteile

The reviews are fake. The algorithms are irritating. The constant calls from Yelp salespeople are extremely annoying. I don't like Yelp Reservations and/or Yelp overall.

Michael
  • Branche: Hochschulbildung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 8.4.2020

Easy to use way to make a reservation at a restaurant

Used this to check in to my favorite restaurant(s), and put myself on the waiting list. It was quick and easy.

Vorteile

It's integrated with Yelp, so I can check in and/or write reviews, too. It was super simple to use, and worked just fine. It notified me when my table was ready.

Nachteile

Nothing, really. It did what it was supposed to, and worked great. Honestly, there wasn't anything to complain about, and it was problem-free.

337 Bewertungen