GoFrugal Erfahrungen

Vorteile

User friendly. Cloud-based. Suitable for any size of Retail Business.

Nachteile

while viewing the report you must define specific data otherwise it will take a long time to generate.

Vorteile

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Nachteile

It becomes very slow if the system is idle for a long time.

Vorteile

1.quick connective with support team 2.many time they give quick solution

Nachteile

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

Vorteile

Extensive Built-in Features, support, and ease of use

Nachteile

Installation and upgrade time can be improved

Vorteile

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Nachteile

Offer Management Feature is not upto the mark.

Vorteile

It is a very simple software to operate. Very user friendly.

Nachteile

Customer support over chat can be challenging at times

Vorteile

Ease of use,

Godelight team was very helpful in implementing gofrugal.

They are good as gofrugal partner.

They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Nachteile

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Vorteile

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours.
2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation
3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Nachteile

1. YouTube Videos are helpful to some extent but they don't update their help documents repository.
2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated.
3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

In Betracht gezogene Alternativen

TallyPrime

Gründe für den Wechsel zu GoFrugal

Features and Pricing

Vorteile

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Nachteile

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.

1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Vorteile

Support and Upto date Software Update as Per best in industry standard

Nachteile

Report designer should be added in product. It will allow us to design report as per customer required format

Vorteile

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Nachteile

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Vorteile

Easy Updation and Operations of this software is one of the best.

Nachteile

Very Few but as per staff support each and every problem seems to be minimalist.

In Betracht gezogene Alternativen

Stripe und Zoho Invoice

Gründe für den Wechsel zu GoFrugal

Best in terms of money & support.

Vorteile

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Nachteile

Customer support executives are not very trained..there can be scope of improvement there

Vorteile

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Nachteile

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Vorteile

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.

It has stock movement report status wch helps a user to indentify how product are consumed

Nachteile

Gofrugal is missing with mult tasking tabs

Vorteile

1) Excellent support 24/7
2) customized for over 48 vertical businesses
3) product features are very impressive and provides value for money
4) Gofrugal Team has a very proffesional customer relationship management team
5) Price of the product is worth ROI (return on investment)

Nachteile

Customised for over 48 business vertical

Vorteile

better than most softwares in market. but still need to improve a lot.

Nachteile

customer care executives are not trained well. they cant understand what we are speaking about.

Vorteile

Very user friendly, has numerous features and very robust. Online support have been great.

Nachteile

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Vorteile

CONVERSION OF CHALLAN TO INVOICES.
EASE OF USE IS OKAY
I HAVE NOT TRIED

Nachteile

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Vorteile

Billing and accounting is very convinient and the report generation is very useful for further analysis

Nachteile

Backup is very slow at the exit of the software

Vorteile

Its easy to use. easily understandable. User friendly.

Nachteile

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Vorteile

Software Features
Regular Software Updates based on Market Need
Automated Support
Easy Self Help Materials as well Videos, to self learn the product.

Nachteile

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

Vorteile

Simplest screen and User interface. It is simple to Operate.

Nachteile

Support have to improve as there is some delay in solution and understanding.

Vorteile

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Nachteile

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER