--- description: Reviews zu Bird Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Bird mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Bird | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [E-Mail Marketing Software](/directory/4697/email-marketing/software) > [Bird](/software/170173/messagebird) # Bird Canonical: https://www.softwareadvice.de/software/170173/messagebird Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/170173/messagebird?page=2) > MessageBird ist eine cloudbasierte SMS-Marketing-Plattform, die Unternehmen dabei unterstützt, über eine Vielzahl von Kanälen wie WhatsApp, Sprache oder Live-Chat mit Kunden zu interagieren. Die Plattform ermöglicht es Unternehmen, Interaktionen zu verfolgen und Kundendetails in einem einheitlichen Portal anzuzeigen. MessageBird enthält einen Flow-Builder, mit dem Unternehmen automatisierte Workflows einrichten können, um Kundendaten automatisch zu erfassen, auf Anfragen zu antworten, Bestätigungsnachrichten zu senden, Termine zu planen sowie das Marketing und andere Vorgänge zu optimieren. Die Lösung bietet eine Vielzahl von Funktionen wie nutzerdefinierte E-Mails, Multi-User-Zugriff, Nutzerprofile und eine Drag-and-Drop-Schnittstelle. Darüber hinaus können Agenten den zentralen Posteingang verwenden, um Kundeninteraktionen zu überwachen und Buchungen, Bestelldetails, Lieferstatus und andere Informationen anzuzeigen. MessageBird unterstützt die Integration in verschiedene Drittanbieteranwendungen, einschließlich Tray, Zendesk, StdLib, Amio, Zapier und Salesforce. Die Lösung ist kostenlos und als Monats- oder Jahresabonnement erhältlich. Support wird per E-Mail und über ein Online-Support-Center bereitgestellt. > > Bewertung: **4.4/5** von 157 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 157 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Bird - **Region**: Amsterdam, Niederlande - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 50,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anrufaufzeichnung - Anruferinnerungen - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automatische Antworten - Automatisches Telefonwahlgerät - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM - Call-Center-Management - Chat / Messaging - Confirmations/Reminders - Debuggen - Email-Kampagnen-Management - Geplanter Nachrichtenversand ## Integrationen (5 insgesamt) - Adobe Commerce - IFTTT - Tray.io - Zapier - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [E-Mail Marketing Software](https://www.softwareadvice.de/directory/4697/email-marketing/software) ## Ähnliche Kategorien - [E-Mail Marketing Software](https://www.softwareadvice.de/directory/4697/email-marketing/software) - [Marketing Automation Tools](https://www.softwareadvice.de/directory/1686/automation/software) - [VoIP-Software](https://www.softwareadvice.de/directory/4508/voip/software) - [Telefon Software](https://www.softwareadvice.de/directory/1710/computer-telephony-integration/software) - [IVR Software (Interactive Voice Response)](https://www.softwareadvice.de/directory/1572/ivr-system/software) ## Alternativen 1. [Twilio](https://www.softwareadvice.de/software/390005/twilio) — 4.4/5 (501 reviews) 2. [Clearstream](https://www.softwareadvice.de/software/321838/clearstream) — 4.8/5 (656 reviews) 3. [Bitrix24](https://www.softwareadvice.de/software/128326/bitrix24) — 4.2/5 (984 reviews) 4. [Jira](https://www.softwareadvice.de/software/4315/jira) — 4.4/5 (15314 reviews) 5. [Omnisend](https://www.softwareadvice.de/software/100592/omnisend) — 4.7/5 (836 reviews) ## Nutzerbewertungen ### "MessageBird is an absolute 5-star virtual VOIP telephone service" — 5.0/5 > **Ritvars** | *16. November 2018* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: 1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it\! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses > > **Nachteile**: 1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet. > > When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide. ----- ### "One of the most advanced conversational AI tools on the market" — 4.0/5 > **Diana** | *7. Januar 2025* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still. > > **Nachteile**: I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer. > > Pretty good if you know what you're doing, and what you want. I don't think they're a beginner friendly tool. It's the tool you look for when you think the likes of Zendesk aren't enough. ----- ### "Partnership program fails" — 1.0/5 > **Sandy** | *16. Dezember 2025* | Computer-Software | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: We use Messagebird since a few years for letting our SaaS send out automated SMS. For this basic simple feature it works fine. > > **Nachteile**: We have now integrated the omnichannel inbox, and since then no support is availble. For our SaaS to let our users use this omnichannel inbox to, we need to have a partnership program. However, we applied several times, and no respons is comming. We can't continue with our development because the the partner program support is not reactive or non existing. > > Very dissapointing, we are halfway development, and now wit looks like everything is gonna go to waste. ----- ### "Best tool to send SMS & Wpp" — 5.0/5 > **Pedro** | *9. Oktober 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - API \& Integrations -\> This enables us in create powerful and customizable multitouch campaigns- Workflow builder -\> This feature is awesome. Being able to create workflows and branches, using custom properties and then personalize templates with it- Pricing -\> It's the best one we could find > > **Nachteile**: The support could be faster to respond. Other than that, everything is awesome ----- ### "This Bird Is HAPPY\!" — 5.0/5 > **Ben** | *5. Dezember 2018* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it\! > > **Nachteile**: I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend. > > As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful\! ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/170173/messagebird?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/170173/messagebird) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten