SuperOffice GmbH Erfahrungen

Vorteile

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM.

SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Nachteile

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

In Betracht gezogene Alternativen

SugarCRM

Gründe für den Wechsel zu SuperOffice GmbH

Aufgrund der sehr einfachen und intuitiven Bedienung.

Vorteile

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Nachteile

Keine, alle Kinderkrankheiten von früher sind behoben

Vorteile

Easy to use and learn. Very effective use of the computer screen area with no or very little scrolling. The integration with MSOffice makes SO very effective.

Nachteile

Built-in, easy to access version history.

Vorteile

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Nachteile

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Vorteile

I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Nachteile

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Vorteile

User-friendly interface
Integration with Microsoft Office 365
ERP integration

Nachteile

Experience with web version compairing to core version
Visual aspect could be improved

Vorteile

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Nachteile

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Vorteile

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Nachteile

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Vorteile

It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system

Nachteile

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Vorteile

We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on

Nachteile

Really nothing to complain about works really good

Vorteile

Using SuperOffice for 6years now and still happy with the easy way to use it

Nachteile

It woudl have been easier if there was a bigger preview window when hoovering over the activities

Vorteile

This is a CRM system that's very easy to use and introduce to your organisation

Nachteile

Sometimes the web based interface has a little too much lag

Vorteile

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

Nachteile

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

Vorteile

Clean and intuitive user interface,
I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Nachteile

Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Vorteile

It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.

Nachteile

There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.

Vorteile

SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers.

Nachteile

I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required.

Vorteile

Easy to use, easy to adapt to your own needs and set up for your type of business.

Nachteile

Hard to say, maybe that the settings for import could be a bit more advanced.

Vorteile

Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Nachteile

Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.

Vorteile

It is userfriendly and support when needed is often quick and helpfull.

Nachteile

For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore .

Vorteile

It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.

Nachteile

The look of it feels a little bit outdated.

Vorteile

Just a few ( one or two ) clicks to find your information, up to two screens. Possibility to customize.

Nachteile

Group " activities" is sometimes too confusing.
Cloud version difficult if it falls away, because we can not do anything without this software :-)

Vorteile

Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office.

Nachteile

At this moment everthing is okay for our company.

Vorteile

User friendly, easy to navigate, very nice layout

Nachteile

The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking

Vorteile

A lot of possibilities to store and search customer data in the system.

Nachteile

That you can't make a selection of all customer activities and documents in the same selection.

Vorteile

Linkage between all aspects of the customer, people, company, sales, projects etc.

Nachteile

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'