SuperOffice GmbH Erfahrungen

Vorteile

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM.

SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Nachteile

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SuperOffice GmbH

Vorteile

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Nachteile

Keine, alle Kinderkrankheiten von früher sind behoben

Vorteile

Easy to use and learn. Very effective use of the computer screen area with no or very little scrolling. The integration with MSOffice makes SO very effective.

Nachteile

Built-in, easy to access version history.

Vorteile

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Nachteile

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Vorteile

I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Nachteile

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Vorteile

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Nachteile

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Vorteile

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Nachteile

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Vorteile

User-friendly interface
Integration with Microsoft Office 365
ERP integration

Nachteile

Experience with web version compairing to core version
Visual aspect could be improved

Vorteile

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Nachteile

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Vorteile

We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on

Nachteile

Really nothing to complain about works really good

Vorteile

It is a very clear and user-friendly system.

Nachteile

you can't change the system to personalize the icons

Vorteile

Using SuperOffice for 6years now and still happy with the easy way to use it

Nachteile

It woudl have been easier if there was a bigger preview window when hoovering over the activities

Vorteile

Very good and complete sales tool. Professional set up and good connection to outlook.

Nachteile

In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers.

Vorteile

Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Nachteile

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

Vorteile

It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.

Nachteile

There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.

Vorteile

- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already.
- Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

Nachteile

The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

Vorteile

Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Nachteile

Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

Vorteile

The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.

Nachteile

It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.

Vorteile

You have all the information about a customer or supplier in one program.
so all the information that you or your colleagues note is visible to everyone.

Nachteile

You are very depending of S.O. when you are used to it.

Vorteile

E-mail integration
Easy to use outside the office by using the pocket CRM app
E-marketing integration

Nachteile

Some things don't 100% fit the Dutch market
The integration between CRM en Customer Support needs improvement
The search feature still needs a % character

Vorteile

Simple to get started and understand, very logically built.

Nachteile

The onlineversion is slower than the App version on the computer.

Vorteile

The software is a complete CRM system which fitts our bussiness sue.

Nachteile

It takes some time to adapt the working order of the product. This could be enhanced.

Vorteile

It is simple to handle and you as user have a clear view about your customers

Nachteile

I am a user of Superoff and at this moment cant find anything that I don't like

Vorteile

The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily.

Nachteile

The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection.
That it is hard to search for your saved e-mails with just a Word.

Vorteile

I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.

Nachteile

It can feel a bit fiddly to set everything up before you really get to grips with it.