SuperOffice GmbH Erfahrungen

Vorteile

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM.

SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Nachteile

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

In Betracht gezogene Alternativen

SugarCRM

Gründe für den Wechsel zu SuperOffice GmbH

Aufgrund der sehr einfachen und intuitiven Bedienung.

Vorteile

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Nachteile

Keine, alle Kinderkrankheiten von früher sind behoben

Vorteile

Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible.

Nachteile

None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy.

Vorteile

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Nachteile

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Vorteile

I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Nachteile

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Vorteile

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Nachteile

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Vorteile

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Nachteile

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Vorteile

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Nachteile

Thy way to sava end find documents can be approved

Vorteile

User-friendly interface
Integration with Microsoft Office 365
ERP integration

Nachteile

Experience with web version compairing to core version
Visual aspect could be improved

Vorteile

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Nachteile

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Vorteile

We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on

Nachteile

Really nothing to complain about works really good

Vorteile

It is a very clear and user-friendly system.

Nachteile

you can't change the system to personalize the icons

Vorteile

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Nachteile

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Vorteile

User-friendliness: easy to get started, logical navigation, great Search functionalities

Nachteile

No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with.

Vorteile

The best thing about SuperOffice is that it is connected and linked in all directions. No matter where in the system you add information it automatically connects the information on all linked parts.

Nachteile

Some reports can be tricky to costumize and layout may not be exactly how you want it. But it is flexible and you can build almost everything you wish.

Vorteile

Easy to use, easy to adapt to your own needs and set up for your type of business.

Nachteile

Hard to say, maybe that the settings for import could be a bit more advanced.

Vorteile

The several (personalized and combined) selections

Nachteile

The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.

Vorteile

It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.

Nachteile

The look of it feels a little bit outdated.

Vorteile

Easy way to save information and make it accessible for collegues.

Nachteile

The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way.

Vorteile

When there are no disruptions, it is a very pleasant program to work with.

Nachteile

The last time I sense a lot of problems in the national failures. These will really have to decrease.

Vorteile

Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office.

Nachteile

At this moment everthing is okay for our company.

Vorteile

It's very helpful to register client information and all the contact moments

Nachteile

Sometimes I have problems with the connection between SuperOffice and Outlook

Vorteile

It is simple to handle and you as user have a clear view about your customers

Nachteile

I am a user of Superoff and at this moment cant find anything that I don't like

Vorteile

Using SuperOffice for 6years now and still happy with the easy way to use it

Nachteile

It woudl have been easier if there was a bigger preview window when hoovering over the activities

Vorteile

Fuctionality. layout, possibilities, connections and interface

Nachteile

Administrator functions who are not easaly to work with