ScaleFactor Erfahrungen

Vorteile

They make it really easy to onboard and handle all my accounting and booking. Once they are up and running they handle all my bookkeeping and accounting, giving me clean, accurate P&Ls every months as well as other insightful reports. Occasionally they ping me for clarification but usually only takes 5-10 minutes. More time growing less time with accounting.

Nachteile

Sometimes I wish the pricing would be more variable instead of a fixed cost as we are seasonal but understand the difficulty in that.

Vorteile

ScaleFactor is constantly developing and adapting client dashboards and reporting in the platform, providing versatile data that supports better decision making for our business. This is the complete opposite experience we had with QBO, although we still require Quickbooks as a business, QBO dashboards haven't significantly changed over time and aren't customizable to show us what we need to know in real-time to make better business decisions. ScaleFactor provides us with real-time reporting capabilities and often interviews us to make sure they're capturing actionable and critical data points that are most important to the services industry and our business. Having this type of data at our fingertips saves us time and keeps us out of Excel.

Nachteile

I would like to have more training available for the platform available so I understand the full capabilities of the tool. The tool seems to be growing quickly, which is awesome, but as a busy business owner I feel like the platform has developed many more capabilities since we became a client and we aren't currently using its full capabilities.

Vorteile

Like the all online structure. Bill.com has been great.

Nachteile

Unfortunately it seems like I catch the errors when I am hoping the Scale Factor team would catch them or at least raise a question about a transaction's proper disposition before booking the transaction in QBO. This means I have to review QBO at a level of detail which somewhat defeats the time savings purpose of the move to Scale Factor. I'd much rather have a bunch of questions put into my dashboard so the disposition of each transaction can be made correctly the first time, rather than correcting an error (assuming the error is caught) after the fact.

Vorteile

Once all the bugs were cleared up we like the integration this software has with QB and another POS system we use called Service Fusion. It has freed up a lot of our CFO's time in not doing so much data entries. Her time is now spent more on tracking our budget and keeping a pulse on our KTI's and P&L's.

Nachteile

The initial start was a bit rough. We had to really meet with the Scalefactor team a lot. It was not until a manager stepped in that we saw a change. Once that happened it was like going from driving a 1985 Corolla to a 2019 Ferrari. Thanks [SENSITIVE CONTENT HIDDEN]

Vorteile

Most software product are truly just software with little backbone behind it. Outputs are only as good as the inputs but sometimes teams don't have the capability to create good inputs. ScaleFactor has been amazing because they have a full team supporting our account behind the software. They've been swift in responding to requests or questions, and overall we haven't had to think about our accounting systems since we completed onboarding.

Nachteile

Like with any financial related software, it's tough to trust the numbers you see without necessarily knowing how they were derived. Sometimes financial accounts disconnect which would mean the numbers are not true anymore. Fortunately the team is quick to let you know, but it's still up to you to reconnect.

Vorteile

Automating what can logically be automated in bookkeeping and accounting.

Nachteile

User interface for messages needs work to be first rate.

Vorteile

Overall, the software is relatively easy to use and is good at taking in data and sorting things

Nachteile

Often we still have to check things very carefully and we end up having to reclassify things and though it is a powerful piece of software it is not perfect and requires the algorithms to get better

Vorteile

Comprehensiveness and ability to view data in a meaningful manner

Nachteile

It’s Difficult to sign into. I can’t sign in using chrome

Vorteile

At a glance financials - reliable for businesses with repeatable, recurring financial inputs and outputs

Nachteile

Not always real-time depending on your cash cycles

Vorteile

on my phone and I can make quick looks into my business

Nachteile

dont understand the software all that much and not much training on it

Vorteile

It's incredibly easy to set up and use and streamlines all of our accounting / book-keeping needs.

Nachteile

Sometimes one of our bank account disconnects. Our other bank accounts work fine so we think that's more of the bank's issue than a ScaleFactor software issue.

Vorteile

Easy to access my reports in a visual way.

Nachteile

That I can only read and reply to my messages by going to the portal. It takes my more time.

Vorteile

ScaleFactor promises an AI-powered software that categorizes data accurately and in real time. Because it is powered by machines, it is less expensive than human alternatives. This is highly attractive.

Nachteile

In our experience, the company does not employ AI to any meaningful degree. I would recommend asking these questions: 1) how long does it take to close the books? Since it is AI-based, we would assume that it would be fast. The actual results were >4 weeks for us, 2) How many people will have access to our data? In our case we saw dozens of people with access to documents that we shared with them, 3) If their machines are doing the work, why do they require a contract? Machines have very low overhead and if they are that fast and reliable, they shouldn't need a contract. The service should speak for itself.

The claims made were big and bold. The results are slow and inaccurate.

Vorteile

Web based ubiquity helps me stay up to date constantly.

Nachteile

There's some stark emptiness when we get going initially and it caused me a bit of wonder, but the human support helped clear it up quickly.

Vorteile

I purchased QBs 12 years ago and never understood the program. I finally decided to try another source of bookkeeping. ScaleFactor caught my attention so I contacted them. They solved all of my problems.

Nachteile

ScaleFactor made it very easy for my transition to their bookkeeping program

Vorteile

Easy to use and don't have to worry about getting the books closed out at the end of each month.

Nachteile

Nothing. They've had their growing pains, but every startup goes through them.

Vorteile

AUTOMATION FOR GATHERING DATA AND INFORMATION

Nachteile

THERE ARE A LOT OF ICONS AND TABS THAT ARE NOT USED