7shifts Erfahrungen

Vorteile

You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Nachteile

Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu 7shifts

7shifts was less expensive and much easier to use plus it integrated with our point of sale system.

Vorteile

Responsiveness. Ease of use. Employees not complaining for once!

Nachteile

With scheduling, we have staff that want to have the same recurring shift week to week. This changes often so having a template for a time period versus just a person is proving difficult. Staff keep saying "but I thought that was my shift every week?" What's happening is, they offered their shift to someone else so when we copy the prior week to a new week, the wrong employee gets assigned the shift. This is getting hard to manage.

Need the ability to print out day schedules the same way weekly ones look. We print our schedules out daily and assign breaks from them plus we leave notes about the day. Currently the only option to print a day view is in list mode and that does not show you visually where holes in scheduling are. We did find a way around it by printing the day view from the manager dashboard but that prints out the website not just the schedule.

We close out pay periods but they are still just sitting there as open, so that's confusing.

I wish we could name our group chats and create multiple versions with the same people. We like having group chats around topics to keep messages separate and easy to reference.

Vorteile

I liked the messaging platform it had for teams. I enjoyed the ease of seeing team member roles. I liked the ease of seeing the daily line up of teams in different departments. I enjoyed being able to flag attendance within the app and reports generated from that.

Nachteile

I did not like third party app integrations that users would be automatically opted into. Forecasting was a bit clunky also unfortunately.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu 7shifts

We didnt. We went with HotSchedules.

Vorteile

I absolutely adore the systems in place in 7shift. It is extremely easy to see your upcoming schedule of work, bid or give up a shift, see who you're working with, and to submit time off requests.

Nachteile

I would say that I'd like easier access to always seeing whos working each day even if I am not. This may already be a feature im not using, but using an auto sync for your calendar would be really nice as well.

Vorteile

We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far.

Nachteile

The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need.

In Betracht gezogene Alternativen

Deputy

Warum 7shifts gewählt wurde

We want to access the optimal labor feature in 7shifts. 7shifts seems more geared towards QSR than Homebase.

Zuvor genutzte Software

Homebase

Gründe für den Wechsel zu 7shifts

Deputy charges per employee.

Vorteile

team responsiveness if there is ever a question or problem, upgrades, ease of use, GUI

Nachteile

Some of the features are a little hidden

Vorteile

Quick and easy to create, copy, and adjust schedules.

Nachteile

Nothing really. To nit pick 7shifts.com should have the login screen on the home page rather than just be about signing up.

Vorteile

Ease of use, customer service, speed, responsiveness, price, does exactly what we were looking for.

Nachteile

Can't think of a con...just a great program

In Betracht gezogene Alternativen

Deputy, When I Work und HotSchedules

Gründe für den Wechsel zu 7shifts

It just seemed like the best product for the price...and again the customer service was great too.

Vorteile

I love everything 7shifts has to offer. Especially the ability to add tips into the system. The system we used prior to 7shifts didn't allow tip ands isn't connect to our payroll server. This has been a great help!

Nachteile

I do wish I could see an entire month of shifts instead of just a week at a time. We are a smaller organization so we have less employees than most.

Vorteile

Easy to use, if I have questions the response is quick

Nachteile

I don’t feel like there’s anything I dislike at the moment

Vorteile

It was critical for us to find software that would track each employee's unique schedule availability and limitations, and allow each other to automatically see the shift pool. It has reduced headaches and made team communications about the schedule virtually seamless.

Nachteile

We are missing the ability to see which manager makes what changes to already published schedules - it would be nice to have a "versions" page to see who made what switches. We would also like a bit more robust availability planning capability. Some of our staff can only work seasonally, others who work every other weekend - it would be nice to be able to set this up.

In Betracht gezogene Alternativen

When I Work

Gründe für den Wechsel zu 7shifts

7Shifts offered so many features in the premium level, for about $10 more than what we were paying with our previous software. It also really mattered that 7Shifts doesn't charge per employee. We have room to grow without exponentially increasing related expenses.

Vorteile

Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!

Nachteile

Not everything you need to do is on the mobile app or sometimes hard to find.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu 7shifts

7shifts was very easy to use and they got back to me very quickly with any questions. They features they offered also interested us and it looked ( and is) very easy to use.

Vorteile

Very simple integration into the overall day to day operation of the company. Easy to setup new hires and have continued communication as they are on boarded. Simple communication with the entire complex and all staff about changes and important information. Overall a great application that does actually what is says.

Nachteile

I think some of the available options to the staff are a bit too much. Such as everyone's email and phone number and the freedom to use that as they wish can be a bit of a headache.

In Betracht gezogene Alternativen

TimeCamp und Timely

Gründe für den Wechsel zu 7shifts

Price and overall appearance of the application seemed to be top notch.

Vorteile

It's simplistic and easy for users to clock in, monitor their earnings, and communicate with other coworkers. I can use the pin pad to clock in right when I get to work or I have the option to manually write in my hours each of the week.

Nachteile

Entering in my hourly work on a daily basis can be tedious, but I wouldn't say I dislike it.

Vorteile

I love how easy it is to make my schedule. I love how the days my employees request off show up easily and I can copy and paste schedules that repeat often.

Nachteile

Sometimes the notifications don’t pop up consistently.

Vorteile

I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price!

Nachteile

I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc.

In Betracht gezogene Alternativen

Sling

Warum 7shifts gewählt wurde

We were a brand new business and had shopped around for scheduling software. I also had previously used several other products, but wasn't necessarily keen on what I'd used before. We opted for a different product, but it didn't have the same usability as 7shifts. Glad we realized this early on! We made the switch and have no intention of changing again!

Vorteile

Easy to use
Great tutorials
Fast and friendly support staff
Efficiency for reviewing labor
Incredibly communication tool between staff and management
Consider suggestions for functions and features and notify you if they become implemented
Fair price for the power of the product

Vorteile

It is very user friendly. Schedules are easily created and notifications are sent to employees if any changes are made. This eliminates me having to individually reach out to employees. I also love the announcement board for when I need to inform my crew of changes to the menu or any other operational changes.

Nachteile

When inputting events into the calendar it would be nice to have more formating options. Ex. Type of event, time frame (if it extends past 12am making it so it doesn't show on the calendar for the next day)

Also when employees try to book time off outside of the allotted time frame it would be nice if the admin still got notified since most employees just text you about it anyways. Perhaps the message could say "your time off request has been submitted but it is outside of the scheduling time frame therefore it cannot be guaranteed" or something like that.

Vorteile

As a worker, I've found 7shifts fairly easy to work with. It easily allows me to see my upcoming shifts and if necessary offer them up for others to take. I have not personally used other software, but my friends have told me that they are either unable to trade shifts easily or at all! The messaging features are also quite adequate as they are simple to understand and use. They make it a breeze to contact my coworkers or employer if necessary. Finally, I believe it is a fairly recent development, but 7shifts has a logbook feature that allows for commentary about that day of work. The logbook is exceptional at sharing information with my employer and coworkers, and helps us maintain inventory and smooth daily operations.

Nachteile

Its recording of my expected pay is not always 100% accurate although that's probably due to taxes. However it might be nice to implement a feature that determines what you'll make after tax. Additonally, I've had some issues trying to input my availability, where the dates will switch before I post my availability. This isn't a deal breaker but just a bit annoying to switch them back.

Vorteile

I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.

Nachteile

One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.

Vorteile

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

Nachteile

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

Vorteile

I have enough experience to compare this system to others and I love this one. It’s always easy to read and understand. The colors and how it’s laid out always helps me remember my schedules. It also helps remind me what position I’ll be filling in or what time I may be able to leave work or just what the week is going to look like business-wise.

Nachteile

At times, I don’t get all the notifications that coworkers post in different groups. They’re not typically super important posts but I like to be up-to-date.

Vorteile

It is pretty easy to use. I like that it has staff ph.#'s and you can call or text through app without having to create a contact in personal account. as long as a staff member is in our employ, we have the important info in an easy to find format. It is easy to request time off and switch shifts through the app as well.

Nachteile

If someone wants to trade shifts, we have to scroll through all their shifts to see if they are going to go into overtime. It does give you a general hour count, but it is hardly ever accurate as sometimes staff get sent home early, and of course the app wouldn't know that. For me it would be great if you could tap someones name and it would show all their shifts in one place, and you wouldn't have to check every day to know whether or not to approve a change, like you wouldn't want to approve a 3rd double shift in a row, but without double checking every day, you don't know exactly what shifts a staff member has or will work.

Vorteile

I like that I can use it on my phone or computer!

Nachteile

Sometimes the publishing gets confusing and I can’t find workers when I need them

Vorteile

It's a really nice layout, it has thought of just about everything you could possibly need to use the software for. I have personally found it very useful for looking up the contact information of my coworkers and keeping track of request off time. For people like servers who constantly drop/add/trade shifts with other people, there is a useful feature to do that as well.

Nachteile

It logged me out when I changed phones, don't think that's necessary to protect information on this kind of app, but was easy to recover password. Overall a very minor con.