Primo Dialler Erfahrungen

Vorteile

I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.

Nachteile

Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.

Vorteile

Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic!

Nachteile

The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :)

Vorteile

Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.

Nachteile

I liked everything. There was nothing I disliked

In Betracht gezogene Alternativen

6Connex Software

Vorteile

It seems to do just about anything you can think of in a dialer. The support team will help you get it set up for long term use even if it does take time. It probably has more functionality than most competitors.

Nachteile

Do not expect to see a positive ROI with this product quickly. It is a money pit. We have had it for a few months and still have only got it 20% set up. Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product, there are dozens, maybe hundreds fields and options that are often ambiguous acronyms with no explanation. So many so that you will have no idea what you're doing. The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break. So setting up the system on the admin side is a minefield. Sometimes it takes support multiple days to get back to us with a simple question. So if your dialler breaks and no one can make calls, you're out of luck. I have asked them to provide more documentation and they essentially said they don't see the value in it, because users should reach out to their support with questions. Which again, significantly prolongs the setup period. Even if you are technically sophisticated uploading a simple list to call manually can easily take hours of your time. Overall the experience is dismal.

Vorteile

It is an automatic calls and can get reports and analysist

Nachteile

It cant remove the calls already received in the same date

Vorteile

This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily.

Nachteile

Not much however maybe an option to add a built in Quality scorecards with recordings feature.

Vorteile

We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer.

Nachteile

During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges

In Betracht gezogene Alternativen

Zoho Desk

Warum Primo Dialler gewählt wurde

We were looking for a real partner to grow our business.

Zuvor genutzte Software

VICIdial

Gründe für den Wechsel zu Primo Dialler

We liked the product and the people.

Vorteile

Great dialler and very cost affective especially centres that work in Lead generation. The back office support is second to none. Would highly recommend Primo and have done so already to many firms who also agree the same

Nachteile

None as anything that required to be customised to assist us the back office implemented

In Betracht gezogene Alternativen

MaxContact

Gründe für den Wechsel zu Primo Dialler

Price and performance as well as the client support

Vorteile

The ease of use and the best down to earth customer services hands down.

Nachteile

They could work on the pricing a bit more.

In Betracht gezogene Alternativen

Five9

Warum Primo Dialler gewählt wurde

how easy primo made me feel about the switch and movinf everything over

Zuvor genutzte Software

Five9

Gründe für den Wechsel zu Primo Dialler

The price

Vorteile

- ease of access
- less human/user intervention
- more automated
- extensive reporting capability
- acceptable call:minutes aggregate ratio
- good support team

Nachteile

- wallboard has too much color
- expensive for small/medium startups, should consider pricing

In Betracht gezogene Alternativen

RingCentral MVP und Vonage Business Communications

Warum Primo Dialler gewählt wurde

- Low connectivity - Very low productivity - Less ROI - Too much user intervention required,less of automation

Zuvor genutzte Software

VICIdial

Gründe für den Wechsel zu Primo Dialler

- referred by close business colleagues

Vorteile

It has everything that I need and is easy to learn. My advisors were able to pick up how to use the system for everything they need within 1 hour. The detailed guides provided for other features are excellent as well and have been very useful for me learning and remembering how to use other features on the admin side.
The wallboards are clear for me to see what is going on.
I can listen into calls live very easily and finding past calls in very easy too.

Nachteile

Some features that I needed were not setup at the start, this may have been due to some of my instructions or lack of, when i was discussing my company's needs on the initial setup call.
All issues i had were resolved within 10 minutes of me calling the incredibly helpful and friendly Customer Support team.

Vorteile

The simplicity to get started was most impressive. I was up and running within the first day.

Nachteile

I was unable to customise the wallboard (or haven't figured out how yet).

I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.

In Betracht gezogene Alternativen

Genesys Cloud CX

Gründe für den Wechsel zu Primo Dialler

The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.

Vorteile

Primo dialler offer the best dialler solution i have used. It's very reliable, easy to use and very customisable to meet our needs. Most technical queries are resolved in the 1st call but always inline with the timescales agreed.

The costs are very competitive too (we made a significant monthly saving when we changed our hosted dialler provider).

I have no hesitation in recommending PrimoDialler to anyone looking for hosted dialler.

Nachteile

There isn't anything I dislike. If the functionality isn't there, we can have it custom made.

Vorteile

Software is incredibly user friendly and quite reliable.
Any issues I have had have been rectified swiftly. Support are always on hand to help and are very professional. Have covered ALL my needs and are flexible to whatever my business demands. No job is too tedious or ever ignored. As well as the remote capabilities of using it away from the office has been most helpful. Especially in the current climate.

Nachteile

I wish the DID change was free of charge. Lol

Vorteile

Efficiency of the system and reporting

Nachteile

Not Much I would change with primo Dialler

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu Primo Dialler

Best Value for Money with great service expected.

Vorteile

This software is giving the best experience of Smart and Intelligent reporting with very simple and easy to understand and use hands-on. There is not a single glitch. Support for the software is amazing like never had before. The price is amazing for the quality of the product.

Nachteile

So far there is nothing wrong that we have came across.

Vorteile

All the software I have and use through Primo is easy to set up and use and very efficient.

Nachteile

Nothing the software is excellent and easy to use.

Vorteile

ease of use, the administration panel is extremely easy to use. The development team at primo have done a great job.

Nachteile

Apart from the zoiper plugin, everything is brilliant

Vorteile

Easy to use, and fully customisable. We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that with ease. Given the current pandemic, deployment can be done remotely, as with the training (thanks [SENSITIVE CONTENT HIDDEN] !) - the dialler is also geared up for use on mobile phones for home workers, which is something that is essential to our client base at the moment.

Nachteile

Call rates could be cheaper ;-).

Vorteile

The dialler is an all round workhorse simple to use and comes with many customisable options to make sure your campaigns are running at optimum capacity to ensure sales flow with no issues with downtime or data discrepancies. easy to load easy to use and really effective for a business dallier also your dashboards and recording portals make is ridiculously simple to find any information you need.

Nachteile

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Vorteile

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Vorteile

this is very user friendly, dialler is great, love the team and the system

Nachteile

I can't think of anything bad about this dialler, the system is great and so is the support. Thanks for your help Primo!

Vorteile

Its very easy to use and is really cost efficient compared to other systems out there

Nachteile

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

In Betracht gezogene Alternativen

Connex

Gründe für den Wechsel zu Primo Dialler

Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.

Vorteile

The software is easy to use and my agents took to it with ease. Any questions we had were dealt with efficiently by Primo's support team.

Having the ability to switch to a mobile friendly solutions puts my mind at ease during this ever changing pandemic.

Nachteile

Visually improvements could be made to make it look nicer.

Vorteile

The team at Primo are great in and very response to queries and technical assistance . Always there to help and advise. I highly recommend them.

Nachteile

I have never had any issues with Primo and their team.