UJET Erfahrungen

Vorteile

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Nachteile

UJET is relatively new to the market place, with that said, their API are mature for a young company

Vorteile

I like the options to transfer and make multiple calls.

Nachteile

It sometimes glitches and has to be restarted from time to time.

In Betracht gezogene Alternativen

RingCentral MVP

Warum UJET gewählt wurde

It was a business decision that I had no control over.

Zuvor genutzte Software

RingCentral MVP

Vorteile

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

Nachteile

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.
Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Vorteile

Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.

Nachteile

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

Vorteile

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Nachteile

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Vorteile

The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past

Nachteile

I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET

Vorteile

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

Nachteile

No app, so you are in essence tied to your desktop/laptop to use it

Vorteile

Its very simple to use, and because of this you can save a lot of time training your personnel to use it.

Nachteile

None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

Vorteile

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

Nachteile

I wish there was a feature in which allowed us to send screenshots to customers via text.

Vorteile

Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers.

Nachteile

Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better.

Vorteile

This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats.

Nachteile

I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it.

Vorteile

I've been using UJET as an agent for phone calls for almost 6 months. I've dealt with outbound calls, system status changes for different occasions and it has worked beautifully. No complaints regarding the usage and look. Efficiency wise, it has never presented a problem thus far.

Nachteile

Honestly, there is nothing I could say that I dislike about the software. Most technical issues within the experience as an agent and administrator have been because of hardware (local computers).

Vorteile

Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

Nachteile

Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Vorteile

I like that it's very easy to use, and it's also fast

Nachteile

The only thing I will include is if it can record outbound calls

Vorteile

The easy to use functionality, very straight forward and to the point app!.
I work in dispatch support and use this app on a daily basis to communicate with drivers, merchant and customers when needed and with the very quick and efficient easy accessibility UJET offers it makes my day run smooth on a daily basis!. Thank you UJET <3 :D

Nachteile

Honestly there is nothing at all, that I dislikes about UJET! Job very well done on creating a awesome and very useful application!

Vorteile

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

Nachteile

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Vorteile

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

Nachteile

sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.

Vorteile

It helps my team keep track of what we are working on and know when people are at meals and taking breaks.

Nachteile

Sometimes the log out doesn't appear until you minimize the screen.

Vorteile

The customer support with the product is amazing.

Nachteile

I would gladly list any cons however haven't had issues to report!

Vorteile

Very easy to use. More functionality when adding AUX codes and shows your daily stats.

Nachteile

Sometimes after software update I have to refresh my page, but it is OK.

Vorteile

It will show the details of the calls and if you have a managers access you will have full control on the reports

Nachteile

You need to download the date per agent if you need to check their status like break, lunch and etc.

Vorteile

I am able to transfer calls easily to different departments.

Nachteile

it may not allow me to make calls if the wifi connection is off

Vorteile

I like that UJET allows you to call customers back when hung up too early and import calls into zendesk.

Nachteile

I wish there were chat options with customers within UJET.

Vorteile

Simple to use and nice interface . I use it every day and it very easy to use

Nachteile

I would like to control mic sensitivity levels

Vorteile

The Visual Design and the Ease of use UI are awesoem.

Nachteile

Its instability can come be very inconvenient when it happens frequently.