ClearDent Erfahrungen

Vorteile

I liked many things about this program. Has all the features you need for a dental office. Also has support to be paperless. I love how I don’t need to write on paper anymore. Remote login also allows to view your schedule at home or anywhere. I’ve been using this program for the last year and I love it

Nachteile

They should come up with an app so we can use that to remote access instead of using a browser. Also make sure you have strong internet connection because when the patient fills out of medical history on the iPad it sometimes gets disconnected if the internet is not strong

Vorteile

User friendly and technical support. Cloud option.

Nachteile

The graphics can be better but I understand it can slowdown the software.

Vorteile

some of the sections e.g billing and bookings are easier too maneuver that other softwares. ability to text patients is a very positive future

Nachteile

charting and x-ray/imaging part is cumbersome. lots of limitations in the dental charting symbols and code selection. templates are limited in what can be done with them. imaging software is very weak and very frustrating to work with. medical and dental histories are very difficult to standardize, change and update; not compatible at many levels with different technologies. All extras that are claimed to come at start of sign up are always added at extra cost. Constantly told that something is not part of my chosen premium package and need to pay separately for things that should be included: e-mails, texts, addition of technologies etc. insurance payouts and entries are difficult in some instance if manual entries are required. treatment planning is difficult if multiple options are available for a patients etc, etc, etc.....

Vorteile

Love the right click option to access all areas of the computer chart!!

Easy to use, easy to learn.

Lots of options that we haven't even begun to learn and never seem to have time for.

Great that ClearDent has the option to customize per practice.

The reports that I produce are very helpful.

Support team is great, if someone cant help with the problem they do call back.

Nachteile

Ledger is a bit frustrating for my front end ladies, I don't find it difficult but the ladies at the front do and the patients definitely don't understand it. So requires to much explanation.

I don't like the patient screen (no matter where in the program you are), it does not show the doctor that the patient sees on the top tab anywhere. Only in the personal screen. We have 4 dentist in our practice and it would be VERY helpful if the doctor they are registered with shows up at the top tab where there name is.

In the insurance info screen, you offer the option of putting the fiscal year in for there plan. But soon as the year turns over the computer defaults to the calendar year. VERY frustrating, because now all the trouble we have gone through to collect accurate insurance info and put this into the persons insurance tab is now useless. So now all estimates are wrong and treatment planning is wrong if the patient is trying to stay with the confines of there plan limit. And it becomes a financial nightmare and angry patients.

Wish that you could do minimal customization in the insurance tab. Eg: if a procedure is not covered on the policy the option was there to put that into the insurance screen somehow to immediately transfer that cost to the patient when submitting. EDI does not always give you a EOB sometimes just a acknowledgment.

The small visual screen when submitting that the front end sees when the office is chartless. That could be a bit larger.

Vorteile

The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs .

Nachteile

Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed.

Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office .

PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately.

Would like to be able to get to deposit from schedule .

Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed.

Schedule should be able to get to screens in other areas as well as it is the main function .

Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct

Vorteile

Has options for customization, easy to use scheduling and billing. Great reports for accounting. Seamless integration for Sirona xray sensors. All insurance EDI transactions are kept in the patient file for future access. Easy to shorten & lengthen appointments by pulling up & down on the appointment. Easy transition from previous software. Great training!

Nachteile

Unable to double click on items in drop box to preview the appointment.
Few options for "grey notes" or Mark as it's labelled, would be nice to have color options & more customization.
Unable to merge categories in documents for patient documents that were imported from previous software .
Can only skip ahead + 1 mon, 3 mons, 4 mons, 6 mons, 9 mons or next day in calendar, would be helpful to be able to click skip ahead 1 week.
It's too easy to "remove patient from database", extra security should be added.
It's impossible to delete/move a document in a patient file if it was entered incorrectly after locked.
Cannot choose email as preferred method of contact - only phone numbers.
Preferred name doesn't replace legal name in schedule, it's added in to the appointment description but not bolded or another color to bring attention to staff.
When a primary insurance changes or is removed from primary insurance holder, it still remains on other family members files, it should be removed immediately once primary has been updated.
When exporting 1 xray, all existing xrays and photos are exported as well.
Encrypted emails only have the attached document/file encrypted but not the email itself (can only encrypt documents/files - we thought the capability extended to any email sent through Cleardent).
The fees to add on the option to text patienst is ridiculously expensive.
When "confirming" appointments, the appt has a "C" but doesn't have the option to change color.

Vorteile

It integrates well with all our equipment, digital radiographs, etc.
Support is excellent, with any issues dealt with quickly so that we do not lose productivity

Nachteile

You can 'see' the different modules and how they got added on to the base system - still all works, but not always as convenient or consistent as you would expect.
The reporting modules are awkward and it takes a while to understand them, and they don't export well to something like excel so we can do other analysis. What you see on the screen, is not what gets printed and with older staff on the front desk that 'need' to work on paper, they often print something like a recall patient list not realizing it will be 50 pages.

Vorteile

Cleardent is packed with features, and a secure software for dental offices. There's also an app, which can be used on your phone or ipad to access the schedule for an additional fee.

Nachteile

The charting of restorations , is a bit annoying, as it charts it in the worst case scenario which rarely happens for buccal fillings etc..
Whenever the software is updated, there seem to be glitches for the next month.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ClearDent

Vorteile

It is user friendly and has some nice features like tax receipts for patients, a field for patient photograph, and a search bar within patients files for easy access.

Nachteile

Email signatures don't include our logo. And inventory manager needs help. No alerts available on low stock items.

Vorteile

Easy Charting, confirmation of patient appointments, reporting feature is top notch, great training support for all departments

Nachteile

Recall System is not effective. Would like it to be taken from schedule not have to check a specific box.

Vorteile

Built from the ground up to match modern app, program look and feel, as opposed to other programs that are trying to keep the look they had from Win95 not to alienate old users.

Nachteile

It's not as well known and not taught at dental auxiliary schools. So almost all new staff will have to be trained on using it.

Vorteile

The charting is very clear cut and patient information page

Nachteile

Need to be able to apply more than 2 insurances to patients as it is the new normal to have more than 2 insurances.

Vorteile

It is easy to use and down time is minimal.

Nachteile

Digital forms needs some updating. iPad function needs some major improvement. It is just an expensive way to view the schedule at this time.

Vorteile

I liked the ease of adding patients to the schedule and updating their personal information. Also, the predetermination interaction with insurance companies was done quickly and simply.

Nachteile

I disliked that the interface couldn't be changed to one's preference as well as difference on the tooth chart wasn't shown on day-to-day procedures.

Vorteile

Very easy to use, it is an intuitive program. I like that we are able to have multiple windows open at a time.

Nachteile

Most recent update removed Electronic Transfer from the patient side. I do receive many electronic transfers from patients who's parent's live far away or if they don't have credit cards. I know this was a feature mainly for insurance EFT. But it is a function that I used quite frequently.

Vorteile

All posts are done from the scheduler.
Easy to attached family members and their insurances.
eye-catching tags to show if patient owes money or needs pre-med or their case is returned from the lab.

Nachteile

convoluted way to get to bank deposits, day end reports or month end reports

Vorteile

Ease to train new staff
Financial ledger is easy to use especially when transferring credits between providers.

Nachteile

The appointment find feature needs refinement so that searches are easier.
Provider rules in the scheduler can be tricky whereby you may inadvertently make an incorrect change.

Vorteile

It is very easy to use and great for a busy practice with many templates that are fairly simple to set up.

Nachteile

Would like to have more endodontic templates available for examinations. Would like to see perio charting brought into the letter to the referring dentist

Vorteile

Ease of use. Charting is very good. Very user friendly for new staff coming into the office. Straightforward system - I like it much better than Dentrix.

Nachteile

Some things with charting and treatment planning are not ideal

Vorteile

HOW EASY IT IS TO USE IT WAS A PERFECT DENTAL SOFWARE FOR OUR OFFICE

Nachteile

THER IS NO CONS TO CLEARDENT ITS FAIRLY EASY TO USE AND LEARN

Vorteile

I love having tech support when needed. Easy to manage patient charts and having a paperless office.

Nachteile

There isn't anything a don't like about the sofeware

Vorteile

Its a clear program that allows anyone new and old to the program to familiarize and use the program without to much help Easy to move around and look for what is needed

Nachteile

Not to much they seem to upgrade things and are great at taking suggestions from us.

Vorteile

Their support is amazing! Really go out of their way to solve any issues your office may be encountering.

Nachteile

None really, cost could be cheaper if I have to write anything

Vorteile

It is very efficient to use and very multitask able to switch between patients.
Very easy to use for most parts.

Nachteile

Sometime it is hard to make adjustments on the ledger.

Vorteile

Cleardent has so many features and excellent training videos to help understand the operation of each one.

Nachteile

There are so many features and almost 2 ways to go about each one, that sometimes it is confusing to new trainees.