3CX Erfahrungen

Vorteile

Das moderne Design und die einfache Konfigurierbarkeit. Die Anlage lässt sich auch mit wenig Erfahrung gut verwalten.

Nachteile

Diverse Auswertungen fehlen. Andere sind wiederum überflüssig. Die Einbindung von Busylights ist leider nur über Umwege und sehr kompliziert realisierbar. Hier kann man sich an anderen Herstellern orientieren. Die Nutzung in Kombination mit einem Terminal-Server ist hin und wieder kompliziert und führt zu Problemen.

Vorteile

Dass ich sowohl vom PC, Handy als auch vom Festnetzteil telefonieren kann und eine Rufliste übergreifend sichtbar habe, finde ich gut. Wenn man über die Kontaktliste geht, sieht man auch direkt, wer gerade telfoniert und kann warten bis die Leitung wieder frei ist.

Nachteile

Ich finde die Einstellungen sind nicht wirklich selbsterklärend. Ich muss nicht oft mein Telefon weiterleiten, wenn ich es muss, weiß ich nicht mehr, wie das funktioniert und finde es auf Anhieb auch nicht. Dann lasse ich doch eben die Telefonate ins leere laufen. Ich denke, meine Telefonsoftware kann noch viel mehr, aber wenn man keine Stunden in das Handbuch verschwenden möchte, ist es schwierig, diese Funktionen zu nutzen. Die App auf dem Smartphone funktioniert teilweise nicht wirklich. (Entgangene Anrufe werden nicht angezeigt o.ä.)Dass man selber weiter geleitet wurde, sieht man leider nicht auf dem Telefon. Das war bei der Anlage vorher schöner, da konnte man auf dem Display erkennen, dass man nicht mehr Kollegin A anruft, sondern auf Kollege B geleitet wird. Findige Personen konnten dann direkt auflegen. Jetzt kommt es auch schonmal vor, dass man direkt anfängt zu Sprechen und irgendwann erst merkt, dass gar nicht derjenige dran ist, den man wollte. Der Angerufene sieht auch nicht mehr, dass das Telefonat von einer anderen Person kommt und meldet sich dementsprechend so, wie wenn man sich meldet, wenn man davon ausgeht, dass der Anrufer weiß, wessen Nummer er gerade anruft - auch mal ohne Namen.

Vorteile

§CX ist einfach in Betrieb zu nehmen und leicht zu verwalten, dabei gibt es jede Menge Funktionen, wie in großen teuren Telefonanlagen

Nachteile

Der Support erfolgt ausschließlich per Forum, entsprechend muss man selbst wissen was man tut

Vorteile

Grundsätzlich eine relativ modern wirkende Admin- und Weboberfläche.

Nachteile

Steuerung von Tischtelefonen teilweise und nach Updates nicht mehr richtig möglich. Es gibt zwar mittlerweile vier verschiedene PC-Apps, aber keine bietet alle Funktionen! DECT-Telefone sind relativ unpraktisch nutzbar, viel feine Anpassung für angeblich kompatible Endgeräte nötig. Softwarefunktionen und Sprachansagen wirken teilweise nicht bis zu Ende gedacht.Als wir und mehrfach kritisch geäußert haben, gab es einen seltsamen Anruf von 3CX aus Hannover und es wurde uns mitgeteilt, dass wir ab sofort 3CX Partner mehr sind. Auf die genauen Gründe wurde sachlich nicht eingegangen. Das vorgehen finde ich äußert unprofessionell und sehr unseriös! Wir suchen uns nun einen seriöseren Telefonanlagen-Partner.

Vorteile

Mit 3CX können wir von überall per Handy telefonieren, als wären wir in der Firma, einfach die App installieren und per Internet telefonieren. man kann immer sehen, wer von den Kollegen gerade telefoniert, auch Abwesenheiten kann man anzeigen.

Nachteile

Androidhandys haben manchmal Probleme mit der App

Vorteile

Sein Telefon auf allen Geräten zu haben, sei es der Laptop oder das Handy, schafft eine Flexibilität, die ihres Gleichen sucht.

Nachteile

Leider kam es gerade im Zusammenspiel mit iPhones schonmal dazu, dass Anrufe nicht richtig geklingelt haben.

Vorteile

Grundsätzlich eine tolle Telefonanlage (wir nutzen die Cloud-Version), wenn man uns nur vorher gesagt hätte, daß es noch nicht kompatibel ist mit Windows 11

Nachteile

Leider steht nirgendwo beim Anbieter, daß die Telefonanlage noch nicht mit Windows 11 kompatibel ist. Der TAPI Treiber kann so so das Telefon nicht finden und somit auch nicht korrekt eingerichtet und konfiguriert werden. Ein Hinweis auf Ihrer Seite wäre von Vorteil!

Vorteile

Generelles Telefonieren mit Computersoftware.Chat Funktion mit Kollegen.

Nachteile

App Funktion erkennt nicht das am Telefon Mobil telefoniert wird und klingelt ins Gespräch.Teilweise können Gespräche nicht angenommen werden und verschwinden nach der Annahme.

Vorteile

Die Telefonanlage lässt sich sowohl über den PC als auch über das reguläre Telefon bedienen.

Nachteile

Manchmal stürzt sie ab und es gibt hin und wieder Tonprobleme, die sich jedoch schnell klären lassenL.

Vorteile

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Nachteile

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Vorteile

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Nachteile

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

In Betracht gezogene Alternativen

Gründe für den Wechsel zu 3CX

Vorteile

3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.

Nachteile

3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.

Vorteile

The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes.

Nachteile

However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

Vorteile

This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

Nachteile

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit.

Vorteile

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Nachteile

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Vorteile

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Nachteile

The call recording is not accessable until 2 hours have past.

Vorteile

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Nachteile

It's less known so it can be confusing to employees or external participant

In Betracht gezogene Alternativen

Warum 3CX gewählt wurde

Gründe für den Wechsel zu 3CX

Vorteile

easiest configuration and setup from IT perspective

Nachteile

integration to other tools like an ERP or chat/IA tools

Vorteile

Ease of calling and customer support services

Nachteile

Nothing notes till date.Software seems good to use.

Vorteile

Price, Ease of set up and feature rich capabilities.

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Nachteile

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Vorteile

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.

3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.

The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Nachteile

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Vorteile

Recording feature, easily copy-paste phone number or directly call them when phone number is marked.

Nachteile

Sound quality of the calls is horrible, lots of restarts needed to keep functionility up, calls are randomly abandoned/cut off, sometimes it does not let you pick the phone or transfer calls and a restart is needed (currently multiple times a day). Part of the problems could be related to our network, but surely not all. Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity. Also it does not detect of one is busy with an MS Teams or Zoom call, so regularly you can get double calls if you forget to adjust your status (also accounts they other way I have to admit).

Vorteile

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Nachteile

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Vorteile

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Nachteile

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Vorteile

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

Nachteile

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!