Paychex Flex Erfahrungen

Vorteile

Paychex Flex is a highly versatile and user-friendly payroll software. It offers a wide range of features, including online payroll processing, direct deposit, and tax filing. The interface is intuitive and easy to navigate, making it simple for businesses to manage their payroll needs. The customer service is also top-notch, with dedicated support teams available to assist with any issues. Overall, Paychex Flex is a reliable and efficient payroll solution for small to medium-sized businesses.

Nachteile

Paychex Flex can be quite expensive for businesses with a large number of employees. It also has a limited number of integrations with other software and tools. Some users have reported issues with the software's time tracking functionality and the system can be slow to respond at times.

Vorteile

User-friendly interface: The software is easy to navigate and has a clean, intuitive design.Comprehensive payroll and HR solution: The software offers a wide range of features that make it easy to manage payroll, HR, and benefits all in one place.Accurate payroll processing: The software is known for its accurate payroll processing and compliance with state and federal regulations.Automated tax filing: The software automatically files taxes, saving businesses time and reducing the risk of errors.Strong customer support: Paychex is known for its strong customer support and assistance with compliance and regulatory issues.

Nachteile

Cost: The software can be costly, especially for businesses with a large number of employees.Limited customization options: The software has limited customization options, making it difficult to tailor the software to specific business needs.Limited integrations: The software only integrates with a limited number of third-party software.

Vorteile

Every employee has their own login information

Nachteile

Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu Paychex Flex

They seemed like the better choice during the onboarding process. That all changed after I ran my first payroll.

Vorteile

The most impactful features in Paychex Flex are the ability to manage all employee information in one place, the comprehensive suite of payroll and HR tools, and the ease of use. Paychex Flex is very easy to use, and integration with existing business processes is seamless.

Nachteile

The least favourable aspect of Paychex Flex would have to be its payroll processing. Reports have surfaced of payroll being processed very slowly, and in some cases, not processed at all. This can obviously create a lot of problems for businesses that need their employees to be paid on time.

In Betracht gezogene Alternativen

Paylocity

Gründe für den Wechsel zu Paychex Flex

Paychex Flex was chosen over Gusto and Paylocity because it offered the best combination of features and price. Paychex Flex is a comprehensive HR and payroll solution that is affordable and easy to use. It offers robust features such as time and attendance tracking, benefits administration, and online payroll.

Vorteile

The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.

Nachteile

Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.

Vorteile

Paychex Flex is what our company switched to in order to have a better payroll experience and I can't say one bad thing about it. The transition was seamless and easy to do.

Nachteile

At the moment, even in the years of use, we have had no issues!

Vorteile

The software has simplified our payroll process and reduced the amount of time we spend on administrative tasks. I appreciate the flexibility of the platform, allowing us to customize pay rates, deductions, and benefits. Additionally, the integration with our accounting software has been seamless.

Nachteile

While the platform offers a wide range of features, the user interface can be overwhelming and difficult to navigate at times. It took some time to get used to the system, and I wish there were more helpful tips and tutorials available.

Vorteile

In general, I have been exceptionally satisfied with Paychex as an organization and their web-based stage, Paychex Flex. I experience the harmony of psyche that our finance is in capable hands. It is not difficult to utilize and it provides me with a genuine serenity that our organization's finance is in capable hands. Their client support is perfect

Nachteile

Nothing the app seems to do what's it is supposed to do the price seemed to be the issue but now i think it's perfect.

Vorteile

It is easy to add hours and job cost. I like the templates for adding the information

Nachteile

Easy to add a new hire, but if they have an existing Paychex login, you cannot invite them to update their profile with the your company. Difficulties adding Direct Deposit bank info.

Vorteile

They direct deposit into my bank, I can track my hours and anything payroll related, I can see tax documents, and I can edit my information at anytime.

Nachteile

The app could use some updates to make it more user friendly and easier to navigate.

Vorteile

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Nachteile

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu Paychex Flex

Paychex Flex offered us everything we were looking for in one package at a very affordable price.

Vorteile

Recording time is relatively easy.
W2s and paysubs are easily obtainable
Easy to navigate

Nachteile

From a user standpoint, nothing really.

In Betracht gezogene Alternativen

Paylocity

Warum Paychex Flex gewählt wurde

This was a decision made by upper management.

Zuvor genutzte Software

Paylocity

Vorteile

The hiring/onboarding piece is amazing.
They set us up in less than 3 days and had us doing our first payroll within a week. They sat with us through the whole payroll process from start to finish to make sure we understood it all.
The Time and attendance piece is awesome and works so well for our staff

Nachteile

There is nothing we don't like about Paychex. It has met our expectations and continues to do so daily.

In Betracht gezogene Alternativen

ADP Workforce Now und Paylocity

Warum Paychex Flex gewählt wurde

Paycor's customer service was awful and their program was not conducive to what we need as we continue to grow.

Zuvor genutzte Software

Paycor

Gründe für den Wechsel zu Paychex Flex

We felt it did a better job of what we needed and wanted our HRIS system to achieve.

Vorteile

We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.

Nachteile

We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.

Vorteile

The tax compliance is great. In a state where there are local taxes and in the ever-changing world of taxes, Paychex does a great job.

Nachteile

We are not able to generate our certified payroll reports because no one in Paychex knew how to set it up.

Vorteile

Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

Nachteile

Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before.

Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

Vorteile

- Paid on time
- Payroll documents easy to download
- Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.

Nachteile

- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not?
C
- HR Generalist does not return calls or emails in a timely manner if at all.
- Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke.
- Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.

Vorteile

The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.

Nachteile

Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.

Vorteile

Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Nachteile

Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Vorteile

I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.

Nachteile

There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.

Vorteile

This product works fine for day-to-day activities but has failed to meet some basic requirements when anything out of the ordinary is required.

Nachteile

Customer service through Paychex has been very challenging for our business, which ultimately led us towards switching payroll service providers. Countless errors were made when switching contractors to employees, when terminating employees, and Paychex failed on many occasions to provide financial information and tax documents to various states we were reporting in. They were also unhelpful in providing documentation to various states and city governments while our company was dealing with past-due notices that Paychex should have been responsible for. Our account manager changed hands a number of times with no notice, often no notification, and without a clear line of communication. Overall, their lines of communication seem outdated for companies operating online and whatever 'personal touches' they may have been known for have been lost to the wayside of a digital communication age where information has the capability to be freely transmitted from one employee to another. I found myself frequently re-sending the same required documentation to multiple parties and asking the same questions time and time again which were either ignored or partially answered. Overall an incredibly disappointing experience for the years we were with them.

Vorteile

Payroll features and time management tools are easy to use and simple to implement. There is always a payroll specialist available when needed

Nachteile

Reports are sometimes difficult to generate to many options can be confusing to find exactly what you need without a payroll specialist

Vorteile

We do our 401k Admin through Paychex, and our rep has been great. No complaints on 401k side.
We were able to get 1 customer service rep that was helpful.
Our employees get paid (usually)

Nachteile

Customer service is lacking.
Incorrect Data
Staff inability to catch errors, making us wait to find on our own later

Vorteile

time tracking is seamless for payroll purposes
strong control over IP addresses for mobile app is awesome
remote offices link and easy to control the whole team
zero % errors with timesheets since we switched from a manual system

Nachteile

can't get good reports that are standardly used in business apps- like Paid Time Off balances based on anniversary
PTO balances are not live, they only update after a payroll run, so its confusing for staff
notes section in the People tab for Time Off adjustments; no way to get a report on those changes, even though there is a huge Notes: section to use.
401K portal for enrolees is fine, for admin it is lame, no automated notices go to eligible staff.

Vorteile

Our employees are able to clock in from their job sites, no matter where those job sites are, and all supervisors are able to review time cards easily. If there are any punch in or punch out issues, we are able to correct those from HQ in real time.

Nachteile

There are some days that the software glitches which is inconvenient, but our HR department is able to correct those issues as long as they are communicated. Also, we wish their reporting was a bit more robust. In order to get around that, we export the data needed and manually create reports each week.