Splashtop Erfahrungen

Vorteile

SOS App + Streamer können gleichzeitig laufen

Nachteile

Preisgestaltung
Optik
Verwaltung
Streamer ist immer an ein Abo gebunden und können die Streamer Geräte somit nicht mit verschiedenen Abos gemeinsam benutzt werden, sondern nur via SOS App was das ganze witzlos macht

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus, NinjaOne und AnyDesk

Warum Splashtop gewählt wurde

TeamViewer hat wieder einmal die Kosten erhöht

Gründe für den Wechsel zu Splashtop

50% Kostenersparniss

Vorteile

Splashtop has all of the features we need to use daily to provide remote support to our community. You can respond to UAC prompts remotely, transfer files to/from the user's computer, and even lock the mouse if needed.

Nachteile

Walking a user through downloading a mobile app or approving all of the permissions needed to use Splashtop on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect und Adobe Connect

Warum Splashtop gewählt wurde

Splashtop is far easier and more user-friendly than walking someone through sharing their screen via Skype and giving you control. It also lets you respond to UAC prompts.

Gründe für den Wechsel zu Splashtop

Splashtop had all the features we wanted at a much better price point than any alternative products.

Vorteile

It's a cross-platform solution, easy installation for remote access. Price is really cheap. Lots of remotes information and option to control the remote devices. Software as fast response from remote machine.

Nachteile

The Linux version is not fully working, still as a few bug.

Vorteile

I have been using Splashtop for remote access for a long time and its connection is fast and covers all operating systems including mobile. With the increasing mode of remote work, we need unattended access to a variety of devices like servers and phones, and Splashtop does this very well. We even switched from other popular software purely for the cost advantage, it's cheap compared to the competition. A standout feature is the ability to brand the single login applet, allowing us to maintain brand consistency.

Nachteile

Although it works well with the tools it has, splashtop needs to add more functions that allow it to have a more dynamic connection, the UX needs improvement, the order of the menus needs a better order, sometimes it is difficult to find a function, another aspect What confuses is the name of its clints, instead of being a single installation for all the devices, you have to choose whether it is to manage or receive connections.

Vorteile

Splashtop provides a reliable and secure remote desktop solution, especially appreciated for its fast connection and user-friendliness. The installation is easy, and it works seamlessly across different platforms, including MacOS. It’s ideal for IT support with multiple clients, as we can quickly access different devices. Additionally, the pricing is very competitive compared to other solutions.

Nachteile

It would also be helpful if there were more integrations with other IT management tools to further streamline workflows.
Biggest disadvantage: Api access is only available for the enterprise plan

In Betracht gezogene Alternativen

AnyDesk

Warum Splashtop gewählt wurde

We switched from TeamViewer to Splashtop because the pricing is much more competitive. Additionally, a significant change in TeamViewer’s group management made the handling cumbersome, severely impacting our efficiency.

Gründe für den Wechsel zu Splashtop

We decided not to go with AnyDesk because, while it’s a solid option, it lacked some of the advanced features we needed for managing multiple clients efficiently. Additionally, Splashtop offered better pricing and more robust unattended access, which suited our requirements better.

Vorteile

It works great and provide the required remote connection for us to accomplish the support task for our users

Nachteile

Sometimes the connection can get a little bit slower.

Vorteile

Very easy to use and they are always working on additional features to be implemented

Nachteile

Updates come on when first logging in and can take time for the updates

Vorteile

Splashtop is supported on windows, mac and even linux and as so i can use it on any laptop or computer we have at the company. Splashtop also offers a free trail.

Nachteile

Remote printing on Splashtop sometimes does not work so well and needs a few tries to work.

Vorteile

Splashtop is easy to use, cost effective and secure.

Nachteile

I have found nothing to dislike about Splashtop

Vorteile

The ability to access my desktop computer from any location.

Nachteile

Resolution on laptop not the best at times, but I believe splashtop offers a version higher than the one I purchased that has better resolution. So this is a fixable problem.

Vorteile

Ease of use and simple navigation with Splashtop is much better than other programs our company has used.

Nachteile

My mouse appears to have two mouse pointer arrows, but only one is active. This can be confusing, and it may be some display settings that are entirely unrelated to Splashtop.

Vorteile

Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Nachteile

The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

In Betracht gezogene Alternativen

Dameware und Zendesk Suite

Warum Splashtop gewählt wurde

LogMeIn while providing a heavyweight piece of software were exorbitantly expensive. Massive price hikes every year. Why did I put up with them for so long? Fear of having a major headache in transitioning all clients to a different product.

Zuvor genutzte Software

LogMeIn Rescue

Gründe für den Wechsel zu Splashtop

I enquired with many companies, those are just a few that come to mind. The easiest and most useful help was from Splahtop. They gave me a full trial, extended that trial and then helped in the move from LogMeIn to the Splashtop product. All the way through I had regular email communications checking all was going well. Very satisfied customer.

Vorteile

The cost versus LogMeIn. We pay a fraction of what we were paying with LogMeIn even before their price hike. Also it allows for a lot more client machines at the same price

Nachteile

It was lacking some polish in the beginning but they have steadily been rolling out new features. They are on par with LogMeIn now.

In Betracht gezogene Alternativen

Remote Desktop Manager

Warum Splashtop gewählt wurde

Price!

Gründe für den Wechsel zu Splashtop

It worked with both Mac and PC with the same client and manager console

Vorteile

Probably the most important aspect of this software is how fast and responsive it is. Programs I've used in the past have had a lag where my curser doesn't track as quickly as my mouse movements, or text is entered more slowly than I type. Splashtop feels almost like I am working on the desktop locally rather than remotely accessing it. It also has nice features for transferring files, printing locally or remotely, locking the screen and controls of the remote desktop, and a live chat feature (although I do not really use the chat feature).

Nachteile

It is a bit tedious to set up the program on different computers due to all of the authentications emails, it takes a little while to familiarize oneself with the admin controls, and you need to take steps to make sure that the Splashtop Streamer app is running in the background when you try to launch the remote access, which can be confusing to explain to users that are not technologically savvy.

In Betracht gezogene Alternativen

Citrix DaaS

Warum Splashtop gewählt wurde

ShareConnect, a program offered with our Citrix ShareFile subscription, was going to be discontinued as a SaaS offering, and the replacement option that would have been available was not a good fit and would have been much more expensive.

Zuvor genutzte Software

ShareFile

Gründe für den Wechsel zu Splashtop

Splashtop was a cheaper, better fit. Even the Citrix salesperson did not recommend that we try to replace ShareConnect with the Virtual Apps and Desktop program. Once I saw how fast Splashtop operated, I did not even consider looking at some of the programs we had used prior to ShareConnect.

Vorteile

Easy setup
Quick and stable remote connections
Security features
Easy to learn and administer
Low bandwidth requirements
Anti-malware integration

Nachteile

Rollout via Active Directory is a bit tricky, but doable
Only the main admin user is able to create delegated admin accounts

Vorteile

Simple to use and deploy, primarily use SOS client for majority of clients on an ad-hoc basis. some streamer installs on critical user systems.Like the audit trail of sessions, good for billing time to jobs.Like the ability to create a customise/signed SOS+ client App. look very professional.

Nachteile

I have the SOS+ 10 subscription would be nice to see other pricing tiers, say SOS+ 15, 20, 25 etcCan sometimes say poor internet connection when both have excellent internet service.Would like to see a client/customer facing web lading page that could be customise to my business and integrated into my web site

Vorteile

Splashtop gives me the ability to take my computer expertise and use it to help others. It also gives me the ability to present ideas and to demonstrate designs without the need to meet in person. It allows a collaboration between all the information on both the sender's and the user's computers.

Nachteile

It can be challenging for the non-savvy computer user to download and install the SOS app. I usually have to walk them through the process. I don't see where this process could be simplified, I just see some of my clients struggle with it. I think it is a great security feature, forcing them to be fully involved in the decision making process of allowing remote access to their computer.

Vorteile

I needed a remote access program that would not break the bank. Splashtop does exactly what I need. The company has other tools that do more. Other users may find different or more functions.

Nachteile

Splashtop remote control seems to disconnect/fail to connect more than some other tools I have used.

In Betracht gezogene Alternativen

VNC Connect

Warum Splashtop gewählt wurde

GoToMyPC started raising their prices. I mean, not just a little - a LOT. It became ridiculously expensive, which put me on the hunt for another product. I found Splashtop. Not even sure how I found it, but I'm glad I did.

Gründe für den Wechsel zu Splashtop

Best mix of price and features.

Vorteile

Easy to use for remote computer work, programming, and audio file transfers. I have used Splashtop from all over the world with very few complications. Usually, the complications are from a lack of service from my remote locations.

Nachteile

I can’t think of anything I don’t like. Splashtop does everything I need it to do.

Vorteile

Splashtop is very critical to my success working remotely from home. Without Splashtop, I would have to commute to the building more than once a week. It is very user-friendly.

Nachteile

I recently experienced difficulty connecting with Splashtop using a laptop computer. I don't know if it was settings on the computer or just bad wifi. I was able to do the work using my phone so all was not lost and this is another of the features that is most handy... access using mobile devices, particularly cell phones.

In Betracht gezogene Alternativen

RemotePC

Warum Splashtop gewählt wurde

Teamviewer became too expensive.

Gründe für den Wechsel zu Splashtop

I actually use both of them primarily because on one computer that I access, someone else accesses it too using RemotePC and we would have to log each other out in order to access the computer. I did not wish to share any of the login information for that purpose so they use RemotePC and I use Splashtop. This way no one has to share login info.

Vorteile

Very easy to use and deploy. Has all the features I could possibly need and then some. I've had other competing subscription products that just kept increasing in cost. Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.

Nachteile

Ive never really had any major issues while using the product. I wish the on demand SOS download through Splashtop's site could be custom branded instead of having to host and deploy a branded SOS on my own. Other than that can't think of anything else to gripe on. Keep up the excellent work guys!

Vorteile

I like the ability to customize and configure a deployment pack and either use a usb or link to deploy. I have not been disconnected or froze at all and there is no delay when using mouse/keyboard. I also like the resolution when connecting and ability to switch the remote monitors as needed.

Nachteile

The only (minor) thing I don't like is that when using a new computer to remote from is that an email is sent to add the device to the allowed list. It would be simpler to have a way to verify by simply sending a code to my phone asking for permission.

In Betracht gezogene Alternativen

Zoho Desk und GoTo Meeting

Warum Splashtop gewählt wurde

Random disconnects, mouse/keyboard delays and freezing.

Gründe für den Wechsel zu Splashtop

I really liked Splashtop during the trial and pricing.

Vorteile

I think the overall speed of the program is its best feature. Once you have the Splashtop client installed on the remove machine, connecting and working on a remote computer is quick. I've never had a connection drop and I am able to do everything i need to do.

Nachteile

The updates get a annoying. Its not that there are too many but I don't like when programs check for updates when starting the program. Id rather a visual prompt on the interface to let me know an update is available and I can then download and install at a more convenient time.

Vorteile

Splashtop offers a user friendly and reliable remote connection experience that is easy to deploy on PC, I like that it is compatible with all operating systems, including mobile. Something I can highligt is its smooth and hassle free connectivity and the absence of network issues, which sets it apart as a reliable solution for remote access. Users have the flexibilty to view multiple monitors and easily share files, it's like a kind of control center for other devices.

Nachteile

The conection from PC to PC is very good, but trying to control from a PC to a mobile or tablet is not the same experience, the connection is unstable, and you cannot click and control the app properly, it is something that your Developers team need to improve, since the use of mobile devices increases every day.

Vorteile

The one thing that had me committed was the low cost after the massive price increases I was experiencing from Logmein. Splashtop has improved in performance, reliability and feature-set considerably over the several years I've been using it, and I cannot praise it more highly. The company also listen carefully to their users and have fixed minor issues along the way. All versions of Windows from XP upwards are supported, including servers.

Nachteile

There are very few cons. Very old PCs with poor graphics capability maybe rather slow, but there is an add-on driver that helps. Thankfully these issues are very rare, and those machines should have been upgraded anyway. Full Dual Monitor support is an additional paid option, but I can live without that.