BILL Erfahrungen

Vorteile

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

Nachteile

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Vorteile

This product was easy to use and utilize.

Nachteile

The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.

Vorteile

I like how it's a complex platform, but my tasks are bare bones and basic and I can navigate to information a variety of different ways and get answers. You can be a low level user and still see the information you need, without having to go down a bunch of rabbit holes. It's forensic and basic at the same time.

Nachteile

I can't think of anything I don't like about this platform.

Vorteile

It's the perfect match for managing the invoicing, getting paid faster and translating all this documentation to natively integrate it with the accounting program.

Nachteile

The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it

Vorteile

The thing we loved most about bill is the inbox for our bills as well as our payments going straight to our vendors.

Nachteile

A dark mode for BIll.com would be great. There are times where the inbox is not up to date. When 2 people are entering bills, there is a high chance there will be duplicates being entered.

Vorteile

Having several options for making and receiving payments is really convenient. We particularly appreciate the centralized accounting for both payables and receivables and the flexibility to modify approval methods.

Nachteile

There are certain annoyances and clumsiness that need to be worked out. If you click into one of the selected bills to view its underlying image, for instance, you will deselect all of the bills you have previously approved and will have to do so again.

Vorteile

This is an easy to use online bill pay portal that has every feature you need to keep track of your bills. It is also pleasing to the eye.

Nachteile

I can't really think of anything I dislike about bill.

Vorteile

Bill is pretty easy to setup. They are a big company and onboarding is easy. It’s not the prettiest thing I’ve used but it works.

Nachteile

The app is just okay. It gets the job done but it’s not bad easy as some competitors.

Vorteile

That there are no lost or forgotten invoices anymore. Bill.com reminds my clients that they have outstanding invoices.

Nachteile

It was a bit difficult to set up my account initially. The first invoice payment wasn't coming through for several weeks. Almost made me give up. But then whatever problem there was got resolved and it has worked for me since.

Vorteile

Widely used by a lot of clients for both billing and processing payments. Once approved payments were received quickly.

Nachteile

There were a lot of steps to getting a submitted invoices approved for payment.

Vorteile

Not much. The bill.com software was enticing as it can connect vendors and customers but the interface is lacking, the free features don't let you even add an email address to send your invoice too! Instead of indicating that and saying "this is a premium feature" they leave you to wonder why you can't insert an email address into the "to" field. I couldn't fathom that any company in 2020 would actually not let me send an invoice I created -- even on a free account. There's too much good software out there to use bill.com

Nachteile

The support is terrible. Answers are basically "ya, you can't do that". They are actually trying to upsell me when I'm contacting them about deleting my account (which you can't do on your own).

Vorteile

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!

Nachteile

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Vorteile

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

Nachteile

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.

Vorteile

We were up and running quickly! No more printing checks in house.

Nachteile

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

Vorteile

We really like the approval process and how simple it is to set up and use.
Allows the ability to split payments across multiple projects and account codes.
Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system!
The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability.
The approval process workflow is exactly what our organization needed.

Nachteile

If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times.

Vorteile

The automated invoice upload, approval flow and automatic notifications of payments.

Nachteile

Poorly constructed releases of software/platform updates. Lack of customization for multinational businesses. Lack of flexibility for some features.

Vorteile

I’ve never had an issue with billl.com, I’d give a 10/10. The problem is that they only allow you to process credit cards through vantage card services who are a total mess and their managed team gave me inaccurate information several times.

Nachteile

Bill.com need to add other credit card processors besides vantage. They need to audit vantage card services complaints from bill.com customers because they’re going to lose a tonne of business.

Vantage card services are a tiny company processing millions of dollars of credit cards, but the joke is that they only have two layers of their org.

1.) customer service is the first people you speak to and they literally can’t resolve any issues, so you need to speak to a manager and they only have 1 manager called.
2.) they made several mistakes and I asked to speak to someone above it’s our ceo and he isn’t available. They do not car about their customers and they do not own up about making mistakes

Bill.com you need to vet out vantage and listen to your loyal customers

Vorteile

- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.

Nachteile

- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.

Vorteile

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Nachteile

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

Vorteile

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

Nachteile

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

Vorteile

Ease of use
Value
Customer support
Does the job
User interface

Nachteile

Limited functionality
Support can be lkmited at times

Vorteile

Bill is a great software for Accounts Payable, it is very robust and customizable and makes my work more efficient.

Nachteile

The Accounts Receivable side of Bill is decent, but it is somewhat glitchy, expecially in the integration with QuickBooks and we also have customers who say an invoice is showing as unpaid on their end when it is actually paid. There is deffinately room for improvement on the AR side of things.

Vorteile

The ease of use for the inbox and being able to break apart multiple invoices in one document.

Nachteile

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

Vorteile

It seemed like a great product for what we needed.

Nachteile

What began as simple verification devolved into a Kafkaesque interaction with a chatbot.

Vorteile

A sizable amount of time has been saved elimination paper checks for my medium sized retail business.

Nachteile

I had a couple simple questions regarding international payment options and could not be more displeased with the attempt at customer service. The fact that there is no phone service is always a red flag to me. They attempt to not service you at all with guides for FAQs but if you have a very specific question you will not find your answers. I needed 30 seconds of service and it took me 30 minutes. Very unhappy.