BILL Erfahrungen

Vorteile

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

Nachteile

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Vorteile

This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.

Nachteile

The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.

In Betracht gezogene Alternativen

Tipalti

Gründe für den Wechsel zu BILL

I've had prior experience using Bill.com and enjoyed using it.

Vorteile

Bill.com is secure and it integrates with most accounting platforms.

Nachteile

The customer (not us) has a lot of control in scheduling the payment amount and date. The customer can also change the scheduled date even after it looks like its been paid. Whereas from our shoes we need to know we have been paid before we ship the product. After the invoice shows as paid the funding takes 7-8 business days or longer by ACH. This just isn't competitive. Its obvious that in addition to the 79 fee for use of the software that most of their revenue is generated by float on both our receivables and our payables. We don't want anyone to wait. It's important that all parties get paid as immediate as possible.

In Betracht gezogene Alternativen

FreshBooks

Warum BILL gewählt wurde

We hoped to have faster funding and some sort of chargeback protection.

Zuvor genutzte Software

Quickbooks Online

Gründe für den Wechsel zu BILL

Brandname

Vorteile

My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable.

Nachteile

While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success.

Vorteile

There are so many things we like about Bill.com. Implementation was well organized and the Bill.com team was helpful and knowledgeable. Adoption throughout our organization was so quick because the Bill.com system has been so easy to use.

Nachteile

We had difficulty at first getting Bill.com linked with the POs in our ERP, but the Bill.com team helped us to a full resolution.

In Betracht gezogene Alternativen

Stampli

Gründe für den Wechsel zu BILL

Bill.com was the only program that we reviewed that would work with the POs in our ERP. The other solutions required POs to originate in their systems. We also felt the UI was clean and well-organized.

Vorteile

This product was easy to use and utilize.

Nachteile

The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.

Vorteile

The ease of creating and tracking invoices

Nachteile

Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops.

Vorteile

The ease of filing paid invoices for future references.

Nachteile

Sometimes we run into issues with slow speeds.

Vorteile

We appreciate how easy it is to set up and use the approval procedure. Functional, simple and easy to use.

Nachteile

The cost structure is a little too expensive.

Vorteile

It makes paying our monthly bills so much easier than I had expected. Loooooove this software!

Nachteile

I wish I could send out 3 invites to new vendors instead of just two.

Vorteile

The best part of the new system (vs the Classic Bill.com) is the bill payment grouping. You can filter for the name of the vendor, select the invoices to pay and mark the date on the next page. Very easy

Nachteile

The new system is so tech heavy that it takes twice as long to enter an invoice. The recognition software only works on half the invoices that are uploaded. At times it picks the wrong vendor completely. I have to choose the vendor, wait for it to "find" a match in my system, select it and then move to the invoice number, date and then look for the box that houses the amount. It is so spread out that it takes too long for the eye to move down the page. I have stopped putting my invoice number in the description because it means I have to scroll down the entry page. I loved the old version where everything existed in about 4 inches of space. If you have to skip an entry, and go to the next page in the document, it will associate that skipped page to your next entry, even after it is marked not to associate. I have found multiple invoices matched to the wrong vendors and how to find these is a nightmare. If I have a duplicate invoice in my uploaded documents, i have to close the window and go back to the Inbox screen. I then have to guess which document contains my duplicate because it is not clear which one I was working on. I cannot see the duplicate invoice, but only a thumbnail of the 1st document in my stacks. I have contacted customer service after they cut off the Classic version, I received an email asking me to explain what was happening. I did, and then nothing happened.

Vorteile

We were up and running quickly! No more printing checks in house.

Nachteile

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

Vorteile

We really like the approval process and how simple it is to set up and use.
Allows the ability to split payments across multiple projects and account codes.
Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system!
The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability.
The approval process workflow is exactly what our organization needed.

Nachteile

If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times.

Nachteile

I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review.

Vorteile

1. Can store all your independent contractors' information including the contract and W9. There is an attached file option.

2. Can approve via mobile

3. Can track a vendor's history, payout, approval

4. Can add as many approval as you want

5. So easy to use. Drag the paperwork and upload

6. Email notification of status, from approval to pay out

7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both

8. Communicates with other accounting software

Nachteile

The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes.

Vorteile

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Nachteile

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

Vorteile

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

Nachteile

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

Vorteile

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Nachteile

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group

Vorteile

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

Nachteile

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

Vorteile

International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to [sensitive content hidden] making the process easierLinks easily to QBO Mobile version available

Nachteile

Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization

Vorteile

I like how clear everything is and how everything is interconnected. I also LOVE the customer service- the chat respondents are quick and almost always can help you right away, which makes such a huge difference when juggling multiple portfolios. I also love being able to easily keep all details regarding each invoice in a way that allows you to pull up reports right in the software. This is so useful.

Nachteile

It can be a little unclear exactly what the rules are regarding canceling transactions, especially when it comes to bills being sent in the mail vs. e-bills. A small reminder at the time of payment when an option is clicked would make a HUGE difference.

Vorteile

Bill.com has been electronic payments so much easier for our organization. We work with a lot of young folks, and cashing checks is no fun. Our staff, volunteers, and vendors appreciate the ease of an electronic payment so much.

Nachteile

The software is expensive, as they charge a flat rate + fees for each transaction. So if you have a high volume of transactions, the monthly invoice adds up quickly. I

Vorteile

Incredibly easy to use; I like that it easily syncs to QuickBooks Desktop and QuickBooks Online software

Nachteile

I don't have any complaints about the software. I use it for quite a few accounting clients and have always found that if I run into a snag, the customer support chat team at Bill.com is able to assist me. Admittedly, the issues I've had have all been user errors, rather than shortcomings related to the software.

Vorteile

All bills for the year in one place. I use the app a lot.
I am able to approve bills for my business from anywhere.

Nachteile

Being able to put some bills to not be viewed until they are needed to be paid versus popping up each month on the top of the bills.

Vorteile

It is easy to use for AP bill processing. I enjoy the fact that each client can have users login and code bills on their own, no pre-coding is required other than the vendor and amount. I like that you can search for all bills by vendor and see copies of checks. The audit trail is a great feature. Auditors do love it.

Nachteile

Although I love it and will use it still, I do struggle with a few things: 1) It takes all AP monies at one time instead of issuing checks that will clear the bank slowly, 2) It doesn't handle multi-entity perfectly 3) It is costly 4) the 1099 process is a bit more cumbersome than desired, 5) It requires manually adding approvers each time unless you setup rules based on amounts...no other rules options right now.