Cisco Jabber Erfahrungen

Vorteile

Sehr gut fand ich den Kundensuport der wirklich immer antwortete wenn ich etwas gebraucht habe. Zusätzlich hat die App eine sehr gute Benutzer Oberfläche.

Nachteile

Alles ist gut aber der Preis ist leider ein bisschen zu hoch.

Vorteile

Jabber ist sehr benutzerfreundlich und einfach in der Bedienung.

Nachteile

Das Produkt hat aktuell keine Nachteile.

Vorteile

Die Software ist einfach und benutzerfreundlich aufgebaut.

Nachteile

Die Software ist grundsätzlich schon sehr gut aufgestellt

Vorteile

Sehr benutzerfreundlich, Chat sowie Telefonie sehr gut verbunden

Nachteile

Keine Verbesserungsvorschläge, nutze das Programm täglich ohne Probleme

Vorteile

man bracuht kein Telfon mehr, sobald man abgemeldet ist, ist man nicht mehr erreichbar

Nachteile

kann nicht mit TEAMS gekoppelt werden, man kann angerufen werden obwohl man über TEAMS telefoniert. Das stört extrem

Vorteile

Schnell zu installieren, schnell zu begreifen

Nachteile

Verbindungsqualität nicht gleichbleibend

Vorteile

Ich kann es ähnlich nutzen wie WhatsApp nur im Geschäftsbetrieb. Ich kann es nutzen zum Anrufen aber auch zum Chatten. Das finde ich sehr praktisch.

Nachteile

Das Japper sich ab und an verselbstständigt und sich einfach im Arbeitsprozess öffnet.

Vorteile

Wenigstens kann man chatten und sehen, ob die Kollegen verfügbar sind

Nachteile

unkomfortabel, nicht stabil und oft zeit verzögert. ist mir in mehreren unternehmen aufgefallen.

Vorteile

Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Nachteile

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Vorteile

This product has excellent integration with other Cisco software, particularly WebEx

Nachteile

Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface

Vorteile

Cicso Jabber is a communication tool that does exactly what you'd expect of it. The calls are clear, the basic functions are easy to learn (even for beginners), the interface is clear and the impact on RAM is almost non-existent.

Nachteile

Using this service in a claims processing centre, Cisco Jabber was used almost daily. This is where we noticed the limitations of the tool: frequent errors in call transfers, numerous bugs when used intensively in a short space of time, lack of advanced functions (music on hold, definition of call transfer pools in the event of absence, etc.).

Vorteile

Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

Nachteile

While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps.

My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

Vorteile

Integration across the company with internal messaging.

Nachteile

It lags sometimes which makes things difficult with speed and productivity.

Vorteile

I love that when someone leaves a voicemail, it sends a transcript directly to my email. As someone who prefer to read over listen (I know this is an odd trait for a millennial), this greatly improves my work day and allows me to keep working without having to listen to voicemails.

Nachteile

I find the instant messenger clunky and old fashioned. Let's make the interface modern, Cisco!

Vorteile

It has most of the basic functions to allow easy communication and sharing of documents in an office environment. It also organizes any files making them easy to locate later when needed.

Nachteile

The history it stores for communications is a bit limited at times especially when you realize you need to go back to review a conversation only to find it was just outside the time limit it saves.

Vorteile

I love the convenience and ease of use with Cisco Jabber. It has all of the features and feel of having a desk phone wherever the app is installed.

Nachteile

As with any product using VoIP, user experience can vary based on internet connection and speeds.

Vorteile

Easy to use
Saves one-on-one conversations
Easy to do group chats

Nachteile

It does not save group conversations after the conversation window has been closed.

Vorteile

The options to talk to other employees via the app

Nachteile

we had to have the cisco servers for it to work

Vorteile

Video conferencing: Cisco Jabber's video conferencing feature is highly impactful as it allows for face-to-face communication and collaboration, even when users are in different locations.Screen sharing: Screen sharing is another impactful feature of Cisco Jabber, allowing users to share their screen with others during meetings or presentations, making it easier to collaborate and work together.Real-time chat: Real-time chat is a quick and convenient way for users to communicate with each other in real-time, making it easier to exchange information and ideas.Mobile access: Mobile access to Cisco Jabber is impactful as it allows users to stay connected and productive while on-the-go, providing flexibility and convenience.Regarding the ease of use of Cisco Jabber, many users find the platform intuitive and easy to navigate. The user interface is user-friendly and allows users to quickly adapt to the platform and perform their tasks efficiently.As for integration with existing business tools, Cisco Jabber integrates with a wide range of platforms and tools, including Microsoft Office and Google Workspace, making it easy for users to access and collaborate on their existing files and documents. This integration feature can improve efficiency and streamline workflows for businesses and organizations.

Nachteile

Call quality: Some users have reported issues with call quality on Cisco Jabber, with complaints about dropped calls, poor sound quality, and delays.File sharing: While Cisco Jabber has a file-sharing feature, some users have suggested that it could be improved to make it easier to share files and collaborate on documents.Virtual backgrounds: Some users have requested the addition of virtual background features during video calls, which is a popular feature in other video conferencing tools.Regarding the difficulty of use, some users have reported that it can take some time to learn how to use all of the features and functions of Cisco Jabber, especially for users who are not familiar with other Cisco products.As for integration with existing business processes, some users have reported difficulties in integrating Cisco Jabber with their existing business tools and platforms. However, Cisco Jabber is designed to integrate seamlessly with other Cisco products and many other third-party platforms, so it should be possible to overcome integration challenges with the right support and expertise.

Vorteile

Jabber is a solid chat client for the corporate environment. The desktop app is very robust and integrates well with other Cisco products. We have it integrated with our Cisco video phones and WebEx. You can share your desktop, launch a WebEx meeting or take calls over VOIP. It is easy to search for coworker with the active directory integration and organize contacts in groups. It also allows you to view missed calls and listen to voicemail if you have it integrated with your phone system. It will also remind you of WebEx meetings and allow you to launch them from the pop-up reminder. Overall, with the integrations, I believe it is one of the more feature complete chat clients on the market.

Nachteile

The mobile app is the only real weak point for Jabber. They have improved it a little over time, but it still has issues. I have used it both on iOS and Android and it is a battery hog. Significantly more battery drain when it is running. Also, it does not save login information when using single sign-on. This means I have to re-authenticate every time I open it fresh. This makes me question whether or not to open it when on the go.

One other issue is slow file transfer. The feature is there and easy enough to select a file, but the transfer is very slow and fails at times. Could be better.

Vorteile

Jabber is incredibly easy to use, meaning even our less tech-comfortable members can and do use it without issue. It's a quick and easy way to collaborate or hold web conferences since everyone knows how to use it in our offices. Because everyone has an account that is logged in at the start of their shift, we know we will always be able to reach one another, which has come in handy several times. Numerous features also make this a winner.

Nachteile

It does have some bugs and connection issues at times. It can run a bit sluggish, requiring a connection reset or cache clearing. We have also noted that sometimes duplicate or unnecessary chat windows can be opened, which is distracting at best.

Vorteile

Easy to implement software, I helped to implement the software in the company where I work and it was very smooth.

Cisco Jabber is very intuitive and easily accepted by the user, you can use it on your computer and also on your mobile phone, an excellent and practical application, I strongly recommend Cisco Jabber.

Nachteile

The video-conference part is little disclosed when purchasing the Software. It would be a point where the marketing sector can invest, disseminate this functionality that JABBER has, so that they could get more customers.

Vorteile

I use Jabber everyday at my workplace and it is a great way to communicate. Here are a few of my favorite features...

- Instant Messaging. you can easily add and manage contacts into groups, you can also start a group chat with a predefined contact group.
- Like most messengers your status Is visible. You can also set a custom status.
- The interface is clean and simple and can be made compact when needed to safe valuable screen space.
- Jabber can also integrate with your phone! this means you can make calls though your desk phone. This of course needs to be setup by your organization beforehand. Making a call is as easy as right clicking on a contact and then selecting the call option or even pasting in a number and clicking the call button.
- You also have the ability to initiate a screen sharing session which is a very cool collaborative function as well as video calling.

Nachteile

It can be configured to integrate with Active directory which is a great feature but sometimes when its time to update a password it does not always sync up correctly.

Vorteile

I like how the ease of communication is at your fingertips, by simply typing in a colleague's name and being able to instantly message them. Another feature I really enjoy with cisco jabber is that you are able to share your screen with colleagues and if you need help with something, you can authorize them to take remote control of your mouse. This comes especially handy if you work in IT support and there are issues with remote connectivity. I've had to resort to using cisco jabber to assist staff with issues before. See it as a two in one kind of deal.

Nachteile

The only thing I don't like is that when a colleague shares their screen with me and I take control of the mouse, when asked to enter in system admin credentials it kicks me off and we have to reconnect.

Vorteile

It's has excellent intelligence of framing all things related to chat in a single window like:
1. It shows all the person name whom you have chatted in a column left side of display and at the same time it also shows number of messages that people are sending you.

2. It memories all messages in one to one message form. So user can read it later if needed.

3. It provides the feature to create chat group to discuss anything with many people at a time.

4. It provides the feature to share screen with other user and give read/write access which very useful for corporate sector.

5. Jabber has given many commonly used status like: Available, In meeting, do not disturb, offline..etc and also has feature to customise status.

6. It has excellent features of showing you notifications when particular person becomes available on jabber.

7. It has features to save chats.

Nachteile

1. Sometimes screenshots sent on jabber gets deleted.